DoubleTree by Hilton Chicago - Magnificent Mile

The pool was awesome!

Excelent expirence. Breakfast was great!

Exceptional

The location is perfect for walking and the room was clean

The room was clean and nice with two beds, TV, coffee maker, and the stuff you would expect. The shower was really neat in that the floor was constructed to drain the water without a tub or other obstacles in your way. Nice view of the city where we were, and we were within walking distance of shopping and restaurants galore. Garage is attached to the hotel, and an elevator will take you straight to the lobby. The workout center has a lot of equipment, including something like 7 treadmills. Parking is $65 for 24 hours, and not great with the hourly rate either, so don't plan on a lot of in and out with the garage unless your credit card has a high limit. And don't drive anything too big, or your vehicle won't fit. Breakfast is a $29 buffet, or items off the menu, which aren't much cheaper. Drinks are included with the buffet though. There is no continental breakfast, but there is a line for pre-made breakfast items and coffee adjacent to the restaurant.

Evrything went well and the room with the sofa bed was great for three adults in town for the Blues Festival. Easy bus route to Millenium Park and elsewhere only 2 blocks away.

Great location! Clean hotel with a beautiful pool area with outdoor turf to relax and play games or just relax in the loungers. Definitely would stay again the next time I’m in Chicago!

Exceptional

Good

Exceptional

The location The room was very dated. The bed covers were really past their best. The room was not well insultaed and the noise from the traffic below and other guests made it difficult to sleep. The room was very dim and dreary

View Never got my deposit back it’s been over 10 business days !!!

Space and quiet

View and location Breakfast was okay

Location was great. Just in the middle of all great things to see. And the pool area was great to finish the weekend relaxing and enjoying.

Superb

Pool was a massive bonus with a lovely surrounding area hitting the sun at various points all day long. Pool was heated too.

When I booked this room, it said breakfast was included. However, it was not. When I went to breakfast in the morning, staff at the dining area told me I needed my breakfast voucher so I questioned it at the desk and was told I only had a credit of $33 that would apply to breakfast and anything over that, per person, would be applied to my room charges. I was not aware I would need to pay anything extra. Clearly states breakfast included when I booked the room.

The location was great. The parking structure was so small.

The parking structure was so small.

When I booked this room, it said breakfast was included. However, it was not. When I went to breakfast in the morning, staff at the dining area told me I needed my breakfast voucher so I questioned it at the desk and was told I only had a credit of $33 that would apply to breakfast and anything over that, per person, would be applied to my room charges. I was not aware I would need to pay anything extra. Clearly states breakfast included when I booked the room.

Walkability to the bus stations and Navy Pier was nice. We expected the view of the pier, but instead got a view of a brick wall. We were unfortunately placed on the fourth floor, and did not make a request for the view. It was an oversight on our part. also, if you take a hot shower, the condensation builds on the ceiling giving you a second shower after you’re done.

Walkability to the bus stations and Navy Pier was nice. We expected the view of the pier, but instead got a view of a brick wall. We were unfortunately placed on the fourth floor, and did not make a request for the view. It was an oversight on our part. also, if you take a hot shower, the condensation builds on the ceiling giving you a second shower after you’re done.

The pool/lounge area was amazing! Provided a great view and a wonderful place to relax right in the middle of the city! Every staff member we encountered was exceptionally friendly and helpful. Located just off Michigan Ave but still in a great location with easy access to so many Chicago sites. Would definitely stay here again.

POOL NICE VIEWS !!!

Great location walking distance beautiful spacious hotel just the parking prices was very expensive guests shouldn’t have to pay extra for that

Great location and pool Street noise, had a stained towel

Location, Staff, Quality, Pool, Fitness Center. Not enough seating options in the pool area. No Living room area, Kitchen, Balcony, or anything for the room itself just a bed and bathroom, very small for the price.

Location, Staff, Quality, Pool, Fitness Center. Not enough seating options in the pool area. No Living room area, Kitchen, Balcony, or anything for the room itself just a bed and bathroom, very small for the price.

Exceptional

The facilities were very clean and I actually would love to go back to spend a day at the pool with friends. The staff were very helpful and got us checked in early. If i had to find one thing to change, it would be vending options as The Market was closed when we were craving a sweet. However there is a little grocery store next to the hotel or plenty of options such as 7-Eleven or even Target within walking distance. Great location!

Very nice hotel. Good location and comfort room

Room was clean. Pool was chilly for me but my kid loved it. Great location and good neighborhood!!

Exceptional

Nice location and love the cookies! Pool topped it off

Everything Washington great!!! I loved te cookie!

Great pool area and rooms were incredibly nice for the money. Parking fees. $65.00 per day is expensive and takes away much of the advantage of staying in downtown Chicago. It would have cost us less to stay in the suburbs and drive in to Chicago daily than what we spent on parking.

Very good

Good location, but.. an old hotel where rooms look old, tired and untidy. Very load air conditioning that makes it impossible to conduct normal conversation. Terrible staff unable to issue an invoice for the stay for an international traveller. The automatic parking that was unprepared for user with mobile from a different country. But the location was good.

Good hotel in good location. The parking garage payment system is a mess. All the hotel staff does is give you a phone number to call to fix the billing mess. The hotel has nothing to do with their parking garage. I will not stay here again

Really enjoyed my stay! Clean and close to things!

Great location, great staff. Very comforting rooms.

This is a beautiful hotel and the location was perfect.

The location was great for our visit. The staff was very friendly and helpful. The only thing I didn't like was that I paid for parking the day of arrival and though I had paid through 4:00 pm the next day, however I was charged for a partial day.

Superb

The property was absolutely beautiful. The staff was very friendly.

Room was basic not

Staff was nice and allowed me to check into my room earlier. Great cookies! I always look forward to them.

The hotel was great overall, and the location was excellent. However, I was disappointed to be charged a $50 early check-in fee even though our room was already ready. I wasn’t sure why we were charged that, but overall, it was a nice experience.

Exceptional

The staff was so professional and friendly! The food was also excellent. I would definitely stay here again.

Very good

Had a nice stay. Beds were very comfortable. Hotel is in a great location. The hotel staff is very welcoming. Only con is bathroom in our room was a little outdated, but overall had a wonderful stay. Would definitely return.

Perfect

Too expensive for what’s entailed

I was there for 3 days and they didn’t clean the room, i call from desk and I sent a text and the number that they gave it to me and they say yes we will clean your room, but nobody shut up. I had to be calling every day to get clean towels.

Clean room, helpful staff.

The staff was incredibly friendly and the room was spotless. I had a very comfortable stay and slept soundly.

Exceptional

I would highly recommend staying here.

I would highly recommend staying here.

The warm cookies at check in were the absolute best!!

Everything was perfect, staff is so helpful, bar is so nice. Can’t wait to go back when the pool is open!

The staff was extremely polite, and the hotel was in the most convenient area for the activities we were doing. Great visit!

Very good

Excellent , I love it

I judge a hotel's cleanliness based on its fitness center. I give the Doubltree's cleanliness as average

Clean Room nice staff close to everything parking convenient. Got to the hotel it was a 100 deposit instead of 75 per night room

Everything was absolutely perfect!!

Clean room and extremely helpful staff

“The staff were extremely, extremely kind.”

Clean, friendly, near

Good

Clean

My only complaint was that because I went thru a 3rd party (Expedia) I did not get Hilton points! One of the reasons I chose this place was because it was a Hilton property. Good location.

Location Coffee in room creamer was bad

The front desk staff were great. The room was clean and modern. The location is ideal when visiting Chicargo minor thing - the room safe didn't work

Location Coffee in room creamer was bad

Come back

Best location, very comfortable beds. The room is so spacious.

Good

Clean and friendly staff.

Welcome

good location, clean rooms

Clean inviting lobby, friendly staff, restuarant with a bar, parking although expensive was next to hotel with elevator to the lobby. Room was clean with the usual amenities. Starbucks in lobby was convenient for my morning coffee.

Food at restaurant was great. Lobby was clean and nice. Room wasn’t the cleanest; bottle caps on floor by bed. Hair in sink in bathroom. Makeup stains on sheets.

Room wasn’t the cleanest; bottle caps on floor by bed. Hair in sink in bathroom. Makeup stains on sheets.

Room was clean and the front desk staff was very friendly. Location is close to a number of restaurants and shops, very easy to walk to a ton of places.

Si clean, the staff was great, polite and friendly, the Bartender Sunday night was super cool guy. The bed was amazing comfortable , location you can walk almost everywhere. Love it all!

Love it all!

epic service

Enjoyed my stay

Great

Very good

Location, comfortable bed Tea and coffee machine was tricky and hopeless for our group

It says that it has indoor pool well it doesn't. It only has seasonal outdoor pool

Rooms were clean, staff was nice only complaint was the walls were thin and I can hear everything even with earplugs on

Pleasant

Very good

Pool was closed (off season)

Warm cookies at check in - efficient check in. Complimentary waters. Nice views. Room enough for multiple people and their bags in the double.

Great location, convenient, very welcoming

Walkable to many things

Great location and super kind staff. The fresh hot cookies were a hit with the kids too!

The staff were absolutely amazing and just nice. I loved everything about the property.

The staff were absolutely amazing and just nice. I loved everything about the property.

Pool wasn't open during the stay

Superb

Good

I would not reserve a room if you enjoy showering. The water was either ice cold or scolding hot. I could not let the water touch my body. I had to get a towel wet, allow it to cool and then clean my body. I notified the front desk and they said it is a known problem. Also, there was a lot of obvious dust in the ceiling and we found a spider on our curtains. For a positive, the bed was comfortable and the location of the hotel was perfect to walk to Michigan Ave.

Nice hotel overall. Breakfast was good. Great location in the Magnificent Mile.

Hotel was perfectly located in Magnificent Mile. Check-in efficient and easy. The rooms were spacious with comfortable beds. Very clean hotel. The breakfast was absolutely delicious with lots of choices. Would definitely add-on breakfast if offered on Expedia. Just know gratuity automatically added to bill for “regular” pricing but the staff was absolutely amazing so felt this was worthwhile.

Superb

Very good

x

My husband and I stayed the night of our wedding and the staff went above and beyond to make sure we had a great experience. Doubletree has always been my favorite spot because of the warm cookies but now that I’m older I notice things like the bedding and towel quality, etc.

Exceptional

It was great

Great

Unfortunately it wasn’t a great stay. Our room was not serviced for two of the four days, despite asking for it. In addition, the outdoor pool was closed for the duration of the stay despite being advertised on booking and was one of the reasons the hotel was booked. Breakfast was good but has an awkward system where a credit is allocated and if it’s exceeded it’s charged to your room, could be better.

The hotel smelled old

Great staff

I didn't utilze the pool area

Staff and location Nothing

NA

This was a good property at great places

The hotel was clean and staff was friendly. I loved the view from my 20th floor room.

I liked the place—you can walk everywhere. I also liked that there are lots of restaurants around, and the facilities are very comfortable. I think if it had breakfast included, it would be perfect

The room was clean and the staff was very friendly. Conveniently located.

Nice hotel and friendly staff. But, price of parking is insane when staying at the hotel.

It was a lovely surprise to have a warm cookie and water waiting for us at check in. The front desk agent was very nice and welcoming along with the bar and wait staff. Bed was super comfy. Short walk to Navy Pier and shopping. The only thing was the thin walls and hearing everything in the hallway.

There was no divider between the shower and the rest of the bathroom floor. My clothes fell and got all wet

Don’t have a microwave in the room

All good but it will be better if have a microwave in the room

This is my second time staying at the Double Tree. Liam at the front desk provided a smooth check-in. Shannon and Bri texted during the stay to make sure everything was going good, and Ozel was a pleasure to speak to during check-out. Every morning when I saw the housekeeper, she gave a big smile and said good morning. Double Tree also gave warm cookies during check-in, who can say no to cookies! It was a pleasure saying here, and will stay here again!

Great location and excellent rooms

Great and friendly staff

Everything was great, clean room, amazing staff, and walkable to many Chicago highlights.

Great stay, clean room only few minor things staff was friendly and helpful, wish the coffee and food stand was open longer than it was. Wild have liked and evening snack instead of a full meal

The hotel was in nice location with easy walking distance to restaurants and other places for drinks. Staff was great. Was able to check my bags before checking in.

No one came to clean our room or take our trash out. Also usually they check in but they didnt this time.

It was fine

Central to everything and friendly staff All good

Great

Jacked up pay per view and cable instead of streaming services

There are no domes when we went which attracted to this property. But otherwise very good cleanliness staff and help. We had our bath tub clogged but they gave us an hour extra for checkout.I do recommend this place if they really have the domes set up with heaters .

I wish it had a indoor pool

We ordered door dash and they left it with front desk staff. Some other person took our food. They didn’t do anything like comp is a diner or anything son and I were angry. Nothing was done about it.

Great rooms. The beds were very comfortable and the buffet breakfast was one of the nicest I’ve had in a US hotel in a while. I do wish they would just make regular chocolate chip cookies though stop adding nuts. I really love the warm chocolate chip cookies from the Doubletree.

Goods

too much money for a normal room it said 600 total and i ended up paying 1000 just for 1 room not worth that much money

Yes

Overall a great experience, staff was super nice and helpful.

My shower was dirty had to clean it myself & the falsely advertised the igloo things they don’t even have them anymore

The location Not having a microwave in the room. Lack of personal items in the bathroom

The hotel was very clean. The staff was friendly and very helpful. Would definitely recommend staying here.

Room smelt amazing however noticed clothes in cabinet, pool was out for the season, breakfast is expensive and so was any other Knicks knacks that you might need such as wipes being $10

Nice locations and clean hotel. Staff was wonderful.

Spider in the room, shower handle broken, wallpaper was stained, no toilet paper…disaster afterwards

Clean room.

The place is nice. Didn’t experience the whole sta due to early check out.

The staff were excellent. The hotel was very clean and the location was perfect.

In the heart of Chicago could use more amenities, but of course space is limited

Great stay, excellent service and friendly staff. Room had a beautiful view of East Grand Avenue on our side of the building. Breakfast was excellent. Parking was a bit pricey each day, other than that, no complaints.

Location was great . The staff was ok but not to helpful. The rooms needs to be mor cleaned.

Great!

The breakfast was not included after i paid for it to be. There was blood on the inside ofthe shower curtain and there was no hot water for my husband to take a shower.

There was only enough hot water for 1 person to shower

Checkin was quick. Staff very friendly. Restaurant food very good food snd friendly staff

Staff made a huge difference. So nice and clean! I will stay there again. Loved the view from our room too.

Location NA

Everything was good except for not having access to the outdoor space. When we were booking the hotel the outdoor area was one of the reasons the pulled us to stay there. It was not stated that it was unavailable for the season. The pool being closed i get it, but the rest that was featured in the photos was also off limits, the outdoor tents and the grass area.

Great

Lost out on two rooms because I couldn't stay due to a winter storm. Lesson learned with no refund.

Not a thing - an amazing property in an exceptional location!!

Staff was very pleasing

Convenient location and clean hotel...

Welcoming staff, clean, room cleaning daily. Good location

Great

na

Todo muy bien, menos la bañera tenía pelo en la pared

My son’s (14) favorite place to stay in Chicago. Clean, modern, easy access to everything.

Very friendly staff they treat you as if you’re an old friend. Everyone I have met there was amazing from the front staff to the bar/restaurant to housekeeping, which was great 10/10 recommend.

Our room was very clean and tidey.

We had a great stay! Great location, very nice staff, and clean rooms. We would stay here again!

The rooms didn’t have a microwave and a group of different people needed to use the communal one down stairs, other than that the stay was nice. The tub could use a little more scrubbing, but still clean.

Clean but not room service

Very polite

The hotel is very good but we experienced a bad service

Hotel and room was very clean. Restaurant food was good.

Decent room, wasn’t the cleanest, found some hairs in the tub

Great staff, clean room, with great location

Thumbs up

Clean and Lovely

Room was clean, great breakfast at the hotel restaurant

Everything was great!

Old in the room, lobby is good fast elevator, but need improvement in Gym

Nice room

Perfect location, beautiful clean rooms and friendly staff

Friendly staff, great location, clean room

Great service. Clean.

clean, great location, friendly staff

Yes

This hotel exceeded my expectations. Attached car garage, excellent service, clean and beautiful hotel;with city view, and comfortable beds. Will stay again!

Very nice place great customer service breakfast was great

Great

Clean room, pool was closed, nice lobby, cookies at the front-desk.

From start to finish, amazing. Tyler at the front desk, Shannon as well. Peter from Hilton Honors was incredible, too! They made me feel like a king. I will be back.

Staff was very friendly, great location!

Clean room, friendly staff

The staff was great. Check in was good. The room could have been cleaned a little better but overall it was good. Location is perfect.

The room was great and in a convenient location for walking anywhere around the city. The only issue we had was our rental car being hit in the parking deck. The security officer was extremely courteous and helpful - He waited with us for a police officer to file a report and also took the time to try to locate the other vehicle (hit and run).

The room was very clean and the staff was nice and friendly… 10/10

Thins walls,

Amazing staff and Tyler was spectacular

Clean room, good staff . Starbucks in hotel is big!

Pleasant staff and clean room

The room was clean and very comfortable. And the staff were very helpful.

Clean room and hotel is beautiful

Everything was great but did not appreciate being approached twice by Hilton Vacation reps while in the lobby. If I'm interested in something, I'll seek it out. I don't like being bothered, especially when I'm not interested.

Great stay, staff, and restaurant. I will be coming back to this hotel in the future. Room was clean, fitness center was nice and everyone I interacted with helped me and even offered restaurant recommendations.

Good customer service

The staff were very kind and helpful

Fantastic

Clean room, nice staff, great warm chocolate chip walnut cookies at the front desk.

Staff is very friendly its a really nice hotel the price is reasonable

The service. It was very nice and clean in the hotel. Right in the middle of everything

Great views Nice staff

The hotel was a 10 out of 10.. and the cookies were so good

Bathroom was not clean when we arrived.

Excellent!!

The room were very nice as well as the hotel staff. The bar in the hotel was not as pleasant as I hoped. the bartender was not very attentive and took a really long time to wait on us. Overall it was nice.

Location and overall service. Nice people!

The staff was amazing and so nice! They have a small Starbucks within the building. The hotel surrounds everything you can think of!

Great staff, room spotless, great price.

Awesome quite hotel beds are amazing great location

Cleanliness, service

The only reason I’m giving it a 3 instead of a 0 it’s because I truly approached the manager caring with the situation that happened. She was very caring and concerned

Friendly staff and cleanliness

Very well located near the lake and central.

It was amaizing

Close to everything!! The staff were super friendly. I would book again when in Chicago.

Room was amazing staff was friendly and got my deposit back in 2 hours god is good lol

The room was clean and pleasant, plenty of pillows. There was a good restaurant within the hotel for grabbing a quick dinner before heading to our show and the staff was courteous.

Everything was as expected

Clean room

Loved it! Everything was near

2nd time at hotel and will come again.

Great

Clean room, perfect night

Spotless

Staff was excellent

TV didnt work ,..came and fixed it

I went for my birthday and they checked on us constantly and made sure we were ok

Great staff, awesome lobby and. Very clean

Great loved it staff was extreme friendly good customer service.!! A+

amazing stay

The room was great the staff was very nice the area was great.

Service was nice. Dinner was good. Breakfast leave a little to be desired though.

My family and I had a great stay! Friendly reception, greeted with warm cookies and water upon arrival. Room was nice and quiet. Enjoyed breakfast at hotel in the morning (not included, extra charge). Location is just a few blocks to magnificent mile. Overall great stay!

We did not purchase breakfast at the hotel.

Great staff, easy check in.

Like literally staying in a hotel and u have to buy water from outside And the staff dont even care they are like we are just suppose to give one bottle per room From a brand like hilton i dint expected that

Great place to stay

The room was bright and clean with a great view. I arrived two hours early and they let me check into my room. These people are great.

Everything was clean, quiet and lovely. The location is great, dinner at the bar was yummy and the price was good.

Heat/ac system was a bit wonky. Was cold in room even at 69°. Had to turn up quite a bit to get warm

More food options

Loved our stay here. We were pretty much in walking distance of all the good tourist sights and there was so much around that was convenient.

Short stay but perfect location and exactly what we needed. Staff was curious and welcoming lobby.

Great room..great service

Room, atmosphere and staff were great. To the fellas at the restaurant 10/10! They were so kind.

room was clean except on 1/13/2025 when we turned on the water it was brown and cold. Called down to the front desk and they said they would call us back. nobody called so my husband went down. They had issues they said and plumbers where there to fix it. They said nothing they could do beause we didn't book through them. They finally gave us another room to take a shower and gave us a later check out. Plus some Hilton points.

Very good

Courteous yes but room was not spotless.

The best hot shower ever ! The hotel was right beside a grocery store and a Whole Foods across the street . The only downside was there is only one microwave in the lobby and not in the rooms . They have a market to get all your essentials but they are only open until 3p. I appreciate the starbucks they have in the lobby is so good !!!

Everything was amazing

Great hotel

Heater did not work but I fixed it

The room was used whe we arri ed around midnight. Staff moved quickly to get us a ew clean room

Bathroom floor was littered with hair from last guest. No way it was swept or cleaned. Carpet was worn with a staple sticking through that was painful to step on and was in the middle of a main walkway in the room.

Room was clean and well stocked upon arrival, last night too. Was not restocked. Contacted front desk and had towels replaced after two calls. Comfortable bed and bedding. Would stay again

The room did not include a freezer or a microwave, and guests are expected to go to the lobby to heat up food, which was inconvenient.

Great location and very nice staff!!

When entering the room . It had a bad smell and the phone didnt work . For the price i paid it still felt like a motel 6 or super 8. They should NEVER up the prices even if it was new years eve .

Brianna was really nice. I traveled here on the solo trip for Christmas. She gave me great recommendations and overall, she was just friendly every day I went down to the lobby.

I had a really early flight and got to the hotel around 9 am and they let me checkin at that time. That was a such a nice surprise! I was able to rest a bit and explore the city!

Staff was wonderful, easy access to everything and hotel room was immaculate.

Every thing was good

Yes to all!

Excelente servicio y ubicacion. Personal atento y amable. Habitaciones limpias

It was a bad experience. The beds are not so comfy.the music was played so lowd next door mid night, wifi wasnt working.

Great location- room was cold and the sink was clogged but very nice staff

Fantastic stay! Looking forward to staying here again!!

You and the hotel ACCEPTED a reservation for a room with TWO beds. Yet upon getting here we are told have a king and a pull out COUCH!! WHY DO YOU ACCEPT A RESERVATION YOU WON’T HONOR! We’ve been traveling ALL DAY and can no longer go out to look for another hotel. CROOKS! DISHONEST! SHAMLESS CROOKS!

Yes

Tv remote needs updating. It worked when it wanted to only. Breakfast was not worth the price

The room was spotless. The front desk staff was very courteous and every time I stop by to ask for bottles of water they provided them with no problem. The housekeeping staff came by twice in one day to clean my room but I said no thank you. That is a very rrar. Overall I had a wonderful stay and yes I would stay there again rare

Staff

We did not eat breakfast. The staff was kind & cheerful.

We stayed at the Doubletree for the weekend for a girls 21st birthday celebration, with ages ranging from 21-65. Everyone was very accommodating from early check in to late check out, baggage storing, extra blankets, etc. the location is perfect for all the activities!

Staff was super friendly and the rooms were large and well appointed.

Clean room and heat works well

It was a very clean room, easy check in and out, lovely staff that helped me retrieve my lost item very effectively. Overall a very lovely experience.

Great

It was a beautiful stay

The king size room was great and very spacious. The bathroom was a bit outdated but functional and we loved the Crabtree and Evelyn toiletries. It was in a great location for shopping and super close to Navy pier. Parking was right on site and easy to get to within in and out access. I didn’t love that this hotel is part of Hilton grand vacations as there were Timeshare vibes in the lobby, which made it feel a bit awkward. For example, two young women approached me while I was waiting for my fiancé. They asked me if I wanted free Hilton HONORS points. I asked what I needed to do to get these free points and they said nothing. So when I gave him my phone number for the HONORS points, they tried to get me to buy a discounted stay and when I told them that I didn’t need that they thanked me and walked away without following through on their promise of free Hilton HONORS points. This felt a little bit icky for lack of a better word. We enjoyed ourselves but would probably stay at a different Hilton property next time.

Room was not clean, mold in shower tiles, dirty shower curtain, dirty toilet floor,

Great location, easy parking.

On our last night their was a maintainance creo fixing floors at 5 am. Unacceptable in a 4 star hotel

clean room, excellent fitness center, great location.

Great

Clean Room

Nice

Room was wonderful. Super clean. Front staff were beyond friendly and helpful. Location was great. Would stay here again.

Heating didn’t work frost inside windows and bed sheets extremely thin. The heater is fan assisted and was so noisy coming on and off during the night causing a cold and restless nights sleep. Towels not changed when room was cleaned and belongings thrown on the floor when beds had been made.

Great staff. Very clean and perfect location close to shopping and Navy Pier!

Room was clean, nice and hotel convenient to the areas I needed to be. Staff were delightful and accommodating. Definitely would stay there again.

The sheets had a smell!

Staff was very friendly - gave me cookies and water - parking was great! Room was clean

Very friendly staff, clean rooms, the location is amazing and near of everything

Clean room, staff

Excellent for stay. Staff is very cooperative

Bathroom sick had some mold

It's a nice place for a good price. Rooms are ok. Nothing spectacular. But by no means is it a dump. Lobby had a nice feel with many options. Check in staff were extraordinarily pleasant and nice. The cookie at check in is probably why i always come back. My room did feel drafty and that special single chair in the room... the weird one off to the side... had spotty stains on it. Which instilled a slightly uncomfortable feeling.

Terrible service

I did not get the room I reserved..... was told it was because Expedia is third party site which shouldn't matter.

We had problems with the toilet and heat! Called for both they only came for the heat. The hotel is in a good location but it needs some renovations.

Stayed 10 years ago and enjoyed our stay so we stayed again and the place is still great! Clean and quiet. Check in quick and easy. Comfortable bed no complaints will stay again

Yes, very clean room and great hospitality

The check in process was easy, we were created with a cold bottle of water and a warm chocolate chip cookie! the room was beautiful and the beds were extremely comfortable :)

The staff was amazing , can’t wait to return

Downside is that parking around here is so much more than other areas within a mile. 65-90 bucks per night is no good!!!

Loved it

Clean great location attentive staff

Friendly staff, clean rooms

Staff was the highlight. Very knowledgeable about the area and friendly. Hotel was clean and in close proximity to tourist destinations. It was a good base hub for sight seeing. Got in late at night and front desk told me some good food spots. Had an awesome first time in Chicago. Glad I choose that hotel.

Nice location. Bathrooms need updating, especially the shower.

Nice Hotel

Clean room centrally located

There was no hot water, no vendor machine , I have to go out to buy water during the bad weather.

Room needed an update - we surprisingly were given a handicapped accessible bathroom and the floors were warped in weird ways that would have been difficult for someone in a wheelchair. Also there was a random dirty sock in the room. :-/

Room was super nice and clean. The A/C worked perfectly, bathroom was spacious and clean, and hot water and water pressure was perfect. The check in was very nice and they gave us warm cookies & water. The lobby is very nice and elegant. Location is spot on as well. I would stay here again.

Loved everything. However I wish they had room service, their market closes pretty early so if you are craving a late night snack you’d have to leave the hotel which is extremely inconvenient especially in the snow storm which happened to us so we ended up paying a lot for Uber Eats. Moreover, housekeeping comes too early. Typically in other hotels I’ve stayed at they come at noon, this was around 9/10am. I wish breakfast was included and didn’t have to pay additional since this is a Hilton hotel but Expedia gives the cheapest without high floor option and breakfast options. Lastly if they had a hot tub and indoor pool this would be a 10/10, most people come to Chicago during holiday season and would love to warm up with that. Besides those small yet crucial pieces, the hotel is very modern, the staff is extremely friendly, their cookies are amazing warm and overall a clean and modern hotel. (One more thing, the TV is basically useless. No access to streaming platforms and YouTube. Cable only had select channels but they offered On Demand but was extremely confusing to use and overpriced (renting a movie averaged around 15-20 bucks vs a new Netflix subscription which is $7.99).

Staff seem overwhelmed but besides that everything was nice!

.

Hotel was very nice and room was very clean. Facilities excellent. Will definitely stay here again when in Chicago again.

The hotel feels old, especially the hallways. But the location is very convenient and the price is reasonable. The lobby staff could be more friendly especially if you arrive late at night, but cleaning staff is great. The parking is too expensive but there are reasonable options around.

Great hotel. Location was perfect.

clean room and professional staff

Everything was great!

Hotel is two blocks from Michigan Avenue, so shopping and dining is close by. Everything is walkable. I appreciated the fact that you had to scan your room key to use the elevator. The extra level of security is a plus. The rooms were very nice and modern. Management texted daily to ask how your stay was going. I would stay here again.

The view out the window was excellent. The curtains in the room did well to black out the light from outside

Very happy with the location of this hotel and how easy it was to park here. We stayed two nights here and will be back if we stay in Chicago again! I do wish they had more than one person working the check in and out so it was quicker to do both, but the staff did a great job and was super nice.

My stay at the DoubleTree by Hilton Chicago – Magnificent Mile was great. The room was comfortable, the staff was welcoming, and the location made it easy to walk to shops, restaurants, and the lakefront. The lobby has a really nice atmosphere, and the warm cookie at check-in is always a bonus. Overall, a smooth and enjoyable stay right in the heart of Chicago.

Staff was amazing

Clean, quiet and nice overall!

All three rooms were cold and we notified the front desk, but nobody came to check it out

Staff was very friendly

It was quiet and I slept very well.

Great location.

Walking distance to everything

Clean room. Staff was excellent

Lovely

There was no coffee in the room. The front desk said the hotel had ran out.

Staff was amazing and so were the warm cookies!!! Thanks

Didnt got housekeeping in 3 days i had to request it on the last day, also breakfast food was old, the only good things were the front bellman. Pretty good stuff also the pictures were not accurate with the hotel conditions

Room was spotless but Shower walls needs replaced/ Very worn / Great Location for sightseeing and close to Bars and Restaurants to Eat and Drink / If I go back to Chicago I will definitely stay here / Only other problem was the prices at the deli was sky high /$5.60 for a bagel is priced way high for a $1.50 bagel / Stop overpricing

All was in order, clean a bit dated rooms.

Room ac / heater vary sensitive.

The internet was fast and had an easy connection. The staff was very friendly and we had good food recommendations from the concierge. I would definitely stay at this hotel on my next trip to Chicago.

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Very nice hotel. Nice, clean rooms. Comfortable beds.

Average hotel, check in process was bumpy but staff was friendly about it. Not too bad, but not overly impressed by the stay either. Hotel restaurant had good food.

Location is amazing!! The rooms are clean and the entire lobby and hallways have a nice fragrance of tea. There is parking nearby . Bedding is outstanding also. Easy check in and out

Great

Very nice hotel

The room felt very neglected. Sink wouldn’t drain properly, or the shower tub. So it was a very uncomfortable stay and unfortunately not the first time.

The hotel and the room were very clean and the staff very friendly.

Yes

Very helpful staff

Came to Chicago for the Ireland/All Blacks Rugby match and we had a great trip. Hotel was clean and had all the amenities we needed. Staff was great and kind. Would stay here again.

Central location, clean room and big enough for our family

Only stayed for the pool. For the price the room could be nicer but honestly so worth it for the pool and location!

Great, good service and people at the desk.

Great location and great place to stay!

Clean room - Quick check in with nice staff Hitel well located.

Great staffs

Great location, clean, friendly, has everything you need. Couldn't ask for anything more.

Clean room

Yes

Great location, nice roof top however pool was soo cloudy you couldn’t see the bottom or your legs.

The area and cleanliness were the only good parts. The staff however was horrible. Not one good experience with them whatsoever in the 3 days we were there and had to interact with checking in/out and asking for help around. I wouldn’t book them. I did not feel welcome and felt a bit discriminated.

The staff were helpful and nice

Very nice. Pool was good. Starbucks cafe was great for grandkids.

Knowing when house keeping was coming. Staff was helpful & informative. They gave out cookies & water when requested.

Outdoor pool was lovely. Rooms were clean quiet.

Everything was great.

The staff, but especially the housekeeping staff was amazing. Extremely polite, kind and genuinely made a positive impact on our trip to Chicago. It was like being taken care of by someone you know, not just “staying at a hotel.”

Stay was fine. I spent 1 night here and then stayed the rest of the time at the Embassy Suites a block away. Embassy Suites was a much better deal, with free breakfast and happy hour.

Quick and efficient. And got to check in early.

Excellent location, close to shopping & restaurants-- walkable distance to Navy Pier also. Staff was great at this facility.

My cologne was taking from my room

Convenient location, over all cleanliness and staff was exceptional.

We loved the bar tender Jose A. he was amazing. Not only did he give great suggestions on places we should go, but he recommended great food items on the menu that we just stellar. We loved our stay and we would definitely come back and stay with you!

Clean room

Good location for the money, very walkable to restaurants, shopping & Navy Pier. Staff at front desk very helpful. Small Starbucks located in lobby.

Great stay

Good location. Friendly staff.

Foods. I would stay there again

It was a good launching spot to go down to the Chicago Marathon.

Recommande

There was no hot water during several days of my stay, and the furniture feels very worn out. The coffee dripper machine was disgustingly dirty inside, where you pour the water, and it’s built in so you can’t even unplug or clean it properly. They never replaced the paper cups, and the same two crystal glasses stayed dirty in the room for five days without being changed. Connecting any personal streaming device (like Apple TV) is a nightmare the hotel blocks it so you’re forced to use their overpriced and outdated movie system. The room service staff were rude, and the operator at the service line was unpleasant every time I asked for help. Overall, the atmosphere feels like a mass tourism or convention type hotel where no one really cares about individual guests. The lobby is fine and the location is good, but if you’re looking for genuine hospitality or a comfortable, well-maintained room, book somewhere else.

Out of the Buffett room instead of just saying they were filling the trays . Never should anyone place there hands on you especially without permission and then when I asked her to let go she laughed and pushed me Out the door more. Then at checkout they overcharged me for things I didn’t get- when I told them they said they took it Off and I just checked and they charged the original amount . I would never go back again. It’s really upsetting. Not to mention it was like pulling teeth to get a towel the housekeeping Said I had the tell the front desk and the front desk said they outsourced housekeeping and I had to ask them… nightmare

This was perfect for Chicago Marathon. Good proximity to start and finish (about a mile) and was excellent location for spectating.

very nice

Staff very pleasant and helpful. Room was a bit rundown needing repair/ replacement of bathroom items such as thesink

Great!

Everything was great!!!

Clean plenty to do within walking distance!

The location was walkable and the staff, especially Brianna at the front desk, were terrific.

Great service. Great property. Will stay again.

My favorite hotel when I stay in Chicago

Great hotel

The location is great for walking to Chicago attractions. Nice parking garages nearby. I would definitely stay there again! It is quite close to the hospital, so you may want to request a room on the other side or higher up, so the sirens don't wake you up.

A bit off from Michigan Ave, but walkable and especially at the price point.

Yes a/c good, room clean,

Great location and very nice staff!!

We arrived at night, and the personal that day he was kind of rude, but it was just that they, the rest of the personal was very nice, and helpful.

Great

Room was clean and spacious. Would have liked a way to block out some of the lught coming in the windows and people were noisy in and out if their rooms. Convenient to everything downtown.

Great room, comfortable bed, clean hotel, good area. Food and shopping close by. Staff was super nice. Will stay there again!

The location was perfect! We had an amazing view of the city from our room. The lobby had all of the amenities we could need PLUS a Starbucks. And the concierge was knowledgeable and helpful.

I stayed here for my birthday and was terrible the person at front desk was bad and supposedly can i used the pool and was close.

Loved the cookies, never had them before, until now. They became our bedtime treat, after being out all day and night. Would definitely recommend you all. Look forward to planning our next stay with Double Tree!!

Great

Staff was very friendly, rooms were cleaned daily, and the onsite restaurant was fantastic!

Good hotel and a good price.

The Doubletree is where we stay when we visit Chicago. The hotel and rooms are always well kept, clean and safe. The atmosphere is welcoming and inviting. The staff is friendly and usually always avaible to help. Great place for a stay or visit!!

Check in was very smooth. Staff have been really great.

It was a nice hotel nd within walking distance to the pier

We were VERY SATISFIED ! Loved the breakfast area ( buffet or ala carts ) as well as the grab and go ( coffee, pastries and breakfast platters) Loved the location : quiet , convenient and 15-20 minutes walk from ( Riverwalk / Architecture River Cruise ), shopping at Michigan Ave , Navy Pier , etc. However it was too far from Millennium Park , Fied Museum and Art Institute so we just used Uber. Overall we would stay here again !!!

The hotel was nice however Brianna at check in was rude & unprofessional. We were not able to check in until after 5:30pm the rooms were not ready we were switched to three rooms. Nicholas the front mgr gave us a bar credit but we weren’t settled in our rooms until after 630pm the security team was amazing the bell men super helpful and the bar nice and welcoming. I finally spoke to a manager she apologize on behalf of staff from house keeping and moreso front desk. I would stay there again but I would certainly not ask for accommodations for the room regardless if able to accommodate or not the stream line of communication between the front desk & housekeeping was very unprofessional

Great location, great bar, helpful staff, relaxing pool amongst the other sky scrapers. I would go there again.

I appreciated the friendly staff and the delicious complimentary chocolate chip cookies and bottled water

A very clean room, excellent staff. Great experience overall:)

Loved the location. We really enjoyed our room although when I went to take a shower in the morning, the conditioner bottle was empty, which can be really frustrating if you need conditioner in your hair to come through it. But we had access to someone on our messages at all times and they were more than willing to fix anything that was not working properly. Overall, it was a great experience.

Great city of Chicago

The vents were a little dirty and you can hear whoever’s in the next room through the vents.

It was a good overall stay, but the Shula restaurant was terrible. Service was good but the food was terrible.

Great experience. Clean room and excellent service.

Place was very nice but they charge $65 a night for parking. Doesn't seem right for there customers to have to pay that much on top of paying to stay there.

Loved this location. Especially the rooftop pool. I went with a couple of friends and we had a great time. It was close to tons of things to do and we were able to walk to and from the Ohio St beach. Would definitely stay here again. We were able to use park Chicago to get a better rate on parking at the parking deck across the street from the hotel.

We had a great stay, we will be visiting again

Pool and location

Close walking distance to the Magnificent Mile and other attractions but room was in poor condition.

The only thing I didn't like was the Hilton Vacations guy was a bit aggressive and had a cold.

Every year I come here for our last trip before school starts we love it here great hotel

Great location. Nice pool and outdoor area. Clean hotel and friendly staff.

Awesome rooftop pool with views. Excellent service. Great location.

all was good

Everything was perfect and I love the place.

Was amazing atmosphere! Close to get around . Staff were friendly and helpful!

I was planning to check out and go somewhere else even though I prepaid but everything was sold out bc of the holiday weekend. Oh and… If they ask why didn’t I mention it - if I received attitude for something minor why would I confront another staff member.

Over all good stay .

When we arrived a few hours later we were told there are no adjoining rooms available. Had they just been honest to begin with we would have booked somewhere else. That was the whole point of the kids being together for the weekend. As far as the rooms: The bath tub did not drain properly so you were standing in 3" of water every time you showered. For 4 people we were given 3 towels and when we asked housekeeping for more we were told that's a front desk problem, you will have to call them. So every day for 4 days we had to call the front desk for more towels. The phone in one of the rooms didn't work. The hotel itself is in the perfect location for walking to shopping, food and Navy Pier. When we were checking out there were 2 different parties at the desk complaining about their reservations not being what they were promised either. So I advise if you need something specific, beware of booking here. They really need to work on their reservation promises.

Reserved a room with one king bed. Hotel did not have any available upon check in so had to take 2 queen beds. If I had known that the hotel would not honor my reservation I would not have booked through expedia.

Although the room was comfortable & clean, there were several things I found wanting. I received no information about the hotel amenities….. where the fitness room was; how to get to the pool, etc. In the Grand Resorts suite there were no dishes or utensils in the kitchenette & I couldn’t get the TV connected to my apps. (I even had someone from the hotel come up to help). And why in Chicago is the pool outdoors? That makes no sense! This is not a hotel I would return to.

Not soundproofed rooms. Noise all night long from street and next room.

My family and I stayed here between August 24-28th and we were over charged for our stay when Hotels.com gave us the deal already. I tried to explain myself to the man at the front desk but he just shrugged it off saying there’s a $400 incidental hold. After when I returned back home I noticed I was only refunded $42 CDN back and called front desk who I was directed to someone else and her voice gave off that I was over charged for my stay but said “that’s the consequences of you booking through third party so you will have to contact them and deal with it.” Poor customer service and unprofessional of Double Tree Hilton Chicago never booking with them again.

Clean, convenient, friendly and helpful staff. Great pool area

Truly enjoyed our stay & he staff was excellent! Great cookies too 👍

Nice clean room, walkable to riverfront, restaurants, the Bean, so much to see and do.

Staff exceptionally nice and helpful

Check in employee was rushing and ride

The prop

Overall a nice place to stay.

August was hot, pool area is fun and clean. Starbucks and breakfast choices were nice.

Great area

I loved my stay at this wonderful hotel!! The kindness and attentiveness of the staff made all the difference! Literally every staff member I encountered greeted me with a genuine smile and tried to ensure my stay was enjoyable. Their famous warm cookies when you check in were just the beginning of what became a very sweet and memorable stay on Chicago!

Everyone was very nice. Great location. Clean room

Room was very clean as was the entire facility . Very convenient to many downtown activities

Easy and safe walking distance to the lake

Everything

Wonderful

Staff was friendly but nothing extra. I got messages from the staff as a HH member about how my stay was going. When I asked to add late check-out they said that would be done but when it was that time I arrived at my room locked out and had to go to the desk again, wait in line, showing ID and go back up We also forgot a phone charger. Would be nice to hear that it was found and could be sent or picked up $75 per night for a small dog is also painful

I was very impressed with all your staff. Thank you so much for a great trip.

Great for family. Needed to get another set of towels and had to go down to the lobby to ask for some because the phone in the room did not work.

The hotel needs updating in the bathrooms mostly. The front desk staff need more training, they don’t look professional, no uniforms, saw an employee with flip flops. The restaurant is extremely good, the food is great quality and the staff is very attentive

However, great location. Easy access to restaurants, shopping and tourist attractions.

The female at the desk was rude to me. First when I called for an early check in I was hung up on. Then we get to the hotel at 3:30 for a 4oclock check in and was told our room would not be ready until 4. That was fine but no communication was given to me so I went to the desk and was told our room would not be ready until 4:30. There was so sense of urgency just rudeness.

The pump was not working on the conditioner bottle or it was empty

we had a problem with the bathrooms, sink, flooding and needed to better housekeeping mirrors, and floor bathroom are very dirty

The gym could use some equipment. Horrible.

Would stay again.

This property was located perfectly. Everyone was very friendly. Lobby, dining and amenities were amazing. Our room needed an update to the bathroom.

Room and bathroom could use upgrade

Very nice stay. Need to keep up with dusting. Fixtures very dusty.

Great location! Walking distance to so much! The beds are beyond comfortable and the walls must be thick because we never heard a peep. They gave us a late check out without any problem. The bar in the hotel is quaint and they offer breakfast to go for $12. we chose the hotel because of its 'rooftop' pool which is on the 5 the floor. Unfortunately, there were so many kids that we didn't get to enjoy it as much as we would have liked to but that's not the hotels fault. Our beds was made up every day which is not the case in many hotels. I would definitely stay here again!

Rented the hotel for my daughter. Put it in her name and age in reservation. When she arrived at the hotel, she was not allowed to check in because she wasn’t 21 (she’s 19). The room was already paid for and there was no refund given.