Baymont by Wyndham Colorado Springs

Slept in a hot ass room the first night cause ac wasn’t working and there was also German cockroaches in there and so we got offered a new room

Where to begin. We just returned from a six night stay. The area itself is a good area, but the property is very rundown and sketchy. Check in was smooth and friendly. There was a surprise $50 deposit I was not aware of. Once I finished unpacking, I noticed there was no shower curtain. I went to the front desk to request one. I was told by the desk staff that they didn't have anymore, but not to worry as it wouldn't affect my deposit. I explained again, that a shower curtin was necessary for three people on a six night stay. She told me she couldn't go take one from another room because they were full. They definitely were NOT full! She then offered to switch our room after telling me they were full. When I brought that to her attention, she then told me they would go to Walmart. Breakfast. The eggs were clearly leftovers from the day before. The coffee was old and not hot, if there was any. They only provided waxed juice cups for the coffee. Yesterday, the refrigerated creamer sat out ALL DAY! We found dirty underwear behind a table in our room. The bed is pushed completely against the AC, so crawling into and out of the bed was necessary. The water at one point had been turned off. The pool is closed for maintenance, but it's not being worked on. The room outlets are tied to the light switches, so when you turn the lights off, technology stops charging. There were no outlets near the bed. There are clearly people living here. Barking dogs left alone in the rooms. Never agai

It is close to Air Force college and as well not to far from my favorite spot the garden of the gods which is peaceful and relaxing

The rooms were spacious It's an old facility with need for many upgrades - bathrooms, elevator, network

Exceptional

Staff at the front desk were friendly and helpful; the men on weekday duty and one woman on overnight front desk duty were kind and helpful. The lobby was nice. However, positives ended once we got in the elevator to our room. The elevator floor was in need of repair (flooring was duct-taped down). While our room on the top floor seemed pest-free and towels and bedding appeared clean, the room was otherwise in poor repair and didn't have much other than soap, shampoo, and toilet paper. One bed was broken and separating from the headboard. Other furnishings needed replacing/cleaning. Walls, carpeting, and curtains were damaged or badly worn. Wi-Fi service (which we needed) either didn't work or was spotty at best. We were glad the room's AC worked; it was a very warm weekend when we stayed there. The property's pool was closed for repair and there was only one small ice machine on the 1st floor (a big inconvenience). Daily breakfast service was acceptable, but food selections were very limited; you need to bring your own if you have dietary issues. The most annoying thing was that while we paid for our entire stay the first night, we had to keep getting our keys reprogrammed to access our room every day (we stayed for 3 nights). If you need a super-cheap hotel to stay at in this area, it's okay, but go someplace else if you want more.

I don't like to leave bad reviews, however this hotel is infested with roaches like I've never seen. They were coming out of the walls.

The pictures on website aren’t current the rooms are outdated, broken matched used furniture, wires hanging out of wall. This is not fit for human use.

Disappointing

Exceptional

Our room was available early, as we were able to arrive earlier than we had projected. Breakfast was fine. Staff was courteous and attentive.

Good

Pleasant

The overall condition of the hotel was completely misrepresented compared to what is advertised online. The pool—listed as an amenity—was not functional and appeared neglected and unusable. We had booked two rooms for our family, including children and parents, and the conditions in both rooms were deeply concerning: Strong weed odor throughout the rooms Dirty, foul-smelling carpets and overall unclean environment Unclean beds with evidence of bed bugs, which is a serious health and hygiene issue Additionally, the included breakfast was poorly managed. Most items were already finished, and there were no fruits or basic options available, which again does not match what was advertised. To make matters worse, when I raised these concerns and requested an incident report to formally document the issue, I was informed that no such system exists. This lack of accountability is extremely unprofessional and unacceptable. This experience reflects not just poor service but a complete failure to meet basic hospitality and safety standards. Given the severity of these issues—including hygiene concerns, misrepresentation, and lack of proper escalation process—I am requesting a full refund for this stay.

The facility was run down and not updated at all. Almost all the furniture was stained and written on. You can tell that they are just keeping the place from falling apart but not really trying to keep it nice. The pool shouldn't be advertised as it's permanently closed. The staff were great. Very sweet and helpful. The area was close to everything but a little sketchy. Overall it's fine if you're in a bind but it's nothing great.

The bathtub was broken and the repair was ugly. They don't have hairdryer in the room, the fridge's outlet doesn't have a cover outlet. And the pool looks so bad, low maintenance.

The staff was so kind and helpful The bathtub was broken and the repair was ugly. They don't have hairdryer in the room, the fridge's outlet doesn't have a cover outlet. And the pool looks so bad, low maintenance.

Air conditioning was effective but did not have mountain view

SHUT THIS PLACE DOWN!

I did not like anything about this place, its completely disgusting! The staff are rude as hell! Who hired these ppl!?!? worst experience ever SHUT THIS PLACE DOWN!

Booked for 5 people only got 3 bath towels 2 washcloths when I asked for more because we had 5 people the lady said have to bring the dirty ones back first... I get that but 5 people and 3 towels. She kept repeating herself have to bring dirty ones back first. This was on the first day so we just went to the good old Walmart and got towels and washcloths.

The staff all but one lady. Booked for 5 people only got 3 bath towels 2 washcloths when I asked for more because we had 5 people the lady said have to bring the dirty ones back first... I get that but 5 people and 3 towels. She kept repeating herself have to bring dirty ones back first. This was on the first day so we just went to the good old Walmart and got towels and washcloths.

Definitely a wonderful place. The staff was easy to work with and so kind, breakfast was amazing, the room was beautiful and very clean… it was a great experience overall!

Very good

The biscuits and gravy at breakfast and the room setup to be like a sitting room and then the bedroom. No cooking station at all, safe was non usable and the manager seemed super sketchy and unprofessional. You could tell there were various illegal activities happening all around. No screens in huge first floor windows either.

The biscuits and gravy at breakfast and the room setup to be like a sitting room and then the bedroom. No cooking station at all, safe was non usable and the manager seemed super sketchy and unprofessional. You could tell there were various illegal activities happening all around. No screens in huge first floor windows either.

Exceptional

Rooms are comertable and location Bathrooms had mold on the ceiling

Bathrooms had mold on the ceiling

Exceptional

Good

Great location, Staff was great.

There was a smell in the room that was attempted to be covered up by another smell. We opened a window, but there was no screen. We were in the 3rd floor. After a couple of hours in the room the fresh air made the smell less strong! We were in room 306. The water in the sink wouldn’t turn off. It had a continual stream of hot water! The stopper in the sink didn’t have a lever to move it up or down so we had to take the stopper off to drain water. The toilet paper holder was missing one side, so the toilet paper was just placed on the tank! We went to make a call to the front desk to report these things, but the phone was completely dead! My husband sat in the swivel chair to put on his shoes and the seat had a jelly like something on it and he got his pants dirty. The bath towels are small and thin. The staff was very kind upon checking in. I was using a walker and when I walked in the lady at the front desk walked me to my room. I needed to fill my water bottle before we left and a gentleman who was cleaning the dining area offered to fill it for me! At checkout, we calmly explained the issues to a woman at the counter. She assured us that she would look into our complaints. We’ve stayed at other Baymont hotels in NM and Arizona and those were of much higher quality.

Great view. Breakfast wasnt great. Waffle maker but no syrup. Cwreal tasted stale.

Easy to find hotel, It was right off of the highway. This one is right across from a goodwill also and down from the Mall. Many shoppinh areas available. People mind theor own business at the hotel whcih is nice. And the staff is great!

My deposit took a long time to get refunded.

The room wasn’t cleaned properly. There was a big glob of what looked liked grease and food crumbs on the table and underneath it right when you walked in the door. Which is probably why they have cockroaches, I saw one in the bathroom. TV had no sound and picture was messed up but after a couple hours someone came up and wiggled some wires and fixed it. Probably wouldn’t stay here again unless in a pinch.

The bed was firm, but comfortable. The carpet was wet, either from a leak in the plumbing or from being shampooed but not dried. The noise from barking dogs was annoying while the owners were out for dinner, but settled down when they came back. The room had a funky sour smell to it, possibly from the wet carpet. My standards are reasonably low, but this wasn't a stay I would like to repeat.

Average.

Furniture was dirty and /or needing of deep cleaning. Ask for a change of room do to cleanliness and was told no that the room waa up to par. I trally wish it would hav3 worked out but It didn't and i was sorely disappointed.

The staff was amazing- hotel is dated but clean

Property is run down. Very dirty room, mold on the shower curtain and the drain was slow. no box of tissue or standard amenities in the room except for one tiny bar of soap (no plastic cup, no shampoo or body soap). The room was large- had a seperate seating area but the vinyl flooring throughout the room was very damaged and scratched up. Weird gross smells while walking the hall and in the elevator forced me to cover my nose with my shirt. I left early and did not finish my stay

Pool closed. Tv didn’t work. Very dirty conditions everywhere. Lobby, floors, stairways rooms. Holes in multiple walls.

Check in was simple and quick. A full rundown of the amenities was explained. We were charged a deposit and a pet fee in addition to the nightly rates. The pool is closed and doesn’t seem to be actively being worked on or opening anytime soon. There is only one ice machine for the entire hotel, on the first floor. There are snacks available for purchase in the lobby, and a continental breakfast in the morning. Our room was somewhat clean and a crew toiletries were given. There was some weird substance at the top of the curtains and ceiling, and the bathtub had some floaties after being filled. There were some loud neighbors but not bad enough that we felt disturbed. We felt we got what we paid for.

Location was very convenient as far as local restaurants and walmart just up the road. The staff was very nice and friendly and was willing to acomidate ur needs. The hotel its self needs a little love not trashy but just old. Pool was closed so cant coment on that.

The place itself is a complete dump for sure but $50 a night, you get what you pay for and I understand that. Room was sub par in the cleanliness department. Shower head was leaking at the neck and I had stained towels. Again, get what you pay for. The only saving grace were the staff. They were very nice and made me feel welcome.

,m

This place needs to be tore down. It's the nastiest, most disgusting,bed bug having, urine saturated carpet with blood stained pillows. It was horrific.

Checking in. Could not understand the lady at the desk. Very nice lobby, but need to work on your rooms. Every lamp shade torn, all firniture stained. Carpet stained. Hire me to get you better QNA

Room stunk. Door was so hard to open to the room. Pool wasn’t open. Room was dirty. Bed stunk . Curtains don’t close.

The first floor smells worse then some of the dog kennels ive volunteered in and our room on the second floor wasnt much better. The man at the desk tried to hustle us into payi g for 2 nights we get one free but on his account, so he could build his wyndham reward points. The back parkinglot was filled with people sitting in their cars, around the building and that same dog kennel smell was very present there as well.

Room was really dirty and the elevator smelled like body older

My kids were nervous about a couple people lurking in the shadows watching us outside upon arrival. It took 10 minutes for someone to come to the desk to check us in(other then the 2 kids). The number they had on the desk to call to check in just rang to the front desk. They didnt even check my ID, just concerned about payment. Room was dark, dingy, and crammed. The pool being out of service was the final straw that left us going to another hotel 15 mins after we checked in(the pool pictures were a large part of why we took a chance on this hotel).Was hoping to find a hidden gem but its definitely not here. Felt very unsafe, especially travelling with kids.

Breakfast was opennto homeless, our room was half as cleaned our tv has no service what so ever called twice for assistance got nowherd any didnt seem to care. Asked for room service cause some of our bedfing was dirty they just remade the beds with such dirty bedfing. Pool of course was broken like all the Wyndham's we stay at. This will be out lasy visit to any hotel or motel owned by them. Horrible experience!!

The rooms were outdated and not very clean. Staff was friendly.

Had the best hotel experience ever

Disgusting breakfast and they and ask for documents on my certified dogs and wanted to know my medicile condition and decided to yell at me and say there are not service animals call my service animals pets. Very rude and unprofessional staff and GM Michael Porter also has cockroachs in the room tried to over charge me at the desk Michael Porter rudley tried screw me by using his little computer to C. H. A. R. G. E. Me extremely doe ray me and online guess what ADA has my documents now. GOOD LUCK DO NOT STAY HERE RENTER HOTEL HORRIBLE HOTEL

Great customer service by the manager

No one was in the front than they tell me the swimming pool is not working had to check out the next day

Breakfast food was old and dinning area was unsanitary my room had roches told front desk and they did nothing about it so we couldn’t have food in room .hallway smelled all like dog poop but overall the whole property can use a lot of help also we had no microwave in our room but like like I needed it anyways

Nice room, attentive staff and acceptable breakfast

The room had a really strong pet aroma like cat spray. There was also some miscommunication about the length of my stay twice. Housekeeping walked in while I was changing clothes.

Great Breakfast!

Very run down hotel rooms are very gross old floors fake wood floors coming apart. Lots of drug addicts all around you this morning as I was checking out there was a lady sleeping in her car folded over with a lighter and foil in her lap with drugs on it and that was a housekeeper. Also the morning they serve the same breakfast every day any leftovers are re heated the next day health code violation. Also the the GM Michael Porter has a great story about being a award for hotel manager of the year. Well he's pretty fake as well he charges his Tesla parking over the public side walk and brags about how he got 3 cars given to him. Treats guest and his staff as if they are below him and he is better then everyone else. Likes to degrade guest and staff and ask me for documents for my service animals and yelling at me. also kept running my card over over again at different times of the night. He violated my hipa rights by asking mental and medical problems I have. He walks around this hotel like it's the best motel when its worst then an hourly rated hotel. Also he tried to double charge me for the next night for amounts and then book another night outrages price. Also when I checked in the first day he put his hand up and hushed me to not talk when I was trying to tell him not to run the deposit on that card please place on another card. Doesn't listen and self absorbed also the pool is gross. the staff rude Michael Porter is nice when he is high on drugs not sober stay away

The shower in our room didn't seem to get as hot as expected. The breakfast was great. Probably the most impressive part. The gentleman that checked us in was outstanding. Overall very impressed. Would definitely recommend.

The property is in bad shape no management or maintenance staff available for 4 or 5 days on most days breakfast items were not available no phones in rooms TV in the bedroom had no service no maintenance staff available at all to fix items and disrepair sink was clogged the worst hotel I've ever stayed in

Easy checkin

Needs updated

The air con wasnt that good

Some of the staff was exceptional, mainly satine she was positive. I left a review my first day just to be nice, and the blinders went off from there.

The hotel is extreme disrepair! Some days no bkfst at all. No room service the whole week. Had to go to front desk on multiple occasions to ask for toilet paoer and trashbags etc...

Cockroaches in room. Staff refused refund and lied to expedia mediator in regards to used time of room.

There are Roaches in the room! We killed several. The sink didnt drain. Paint was peeling off the walls.

The staff was great! The room had three pretty large bugs hanging out around the window area that I had to take care of. The shower curtain and some of our towels had stains on them. The sink was also broken and could use some repairs. Everything else worked great (AC, hot water, etc.). Cleanliness is obviously important and should be more of a priority. I would not stay here again based on that.

Would stay again

sink in the room wouldn't drain. bedbug bite on my face after the first night. I checked out early and asked for a refund for the first night. The bathtub was painted on the bottom and was peeling off and there was red coming through.

the stay was good.

Nice

Hotel was dirty and unwelcoming. There was a intoxicated couple sneaking a barking dog through the lobby, when the sign on the counter said no pets allowed. Homeless person laying against the building was a nice touch on the way out. Never got a refund but dodged a huge bullet.

Nice location, had a Mountain View room. Room was okay, there was some trash left above the mini fridge, curtains were very stained. Pet deposit amount was different than what was listed in description and did not mention that it was non refundable.

Place is decent. Quiet. Lobby is nice. Rooms are dated. Bed was comfy. Breakfast was good. Pool has a slide. Good optuon for staying.

Older hotel so need updates. The bed was comfy. The room had cloth chairs that had stains.

Even though I had a reservation, they gave my room to someone else. They told me it was my fault I didn’t check in earlier. My daughter and I had to go to 4 other hotels before we found a room.

Our room had holes in the carpet, a flickering bathroom light that was very annoying to deal with, a shower head that made an awful squeaking sound when water passed through, the window leaked from the top when it rained a couple of times, and there were dead bugs in the light bulb cover in the bathroom. Our free breakfast that we looked forward to was very disappointing with the warm foods only consisting of crockpot biscuits and gravy and boiled eggs that smelled terribly. It seemed like the eggs weren't fresh at all and were reused each morning. We at least expected sausage, bacon, scrambled (fresh) eggs, and options for toast. Even the fresh fruit, which I tried, had quite a bit of bruising on them. We wanted to enjoy a swim in the pool but found it just as gross as our room. We thought it was the lighting, but the water was green and dirty. The worst part of our stay: my husband and I, when returning to our room for the night, always began feeling sick. After leaving, we would feel better. Both of us felt nauseous, intense headaches, and lack of appetite. We discovered mold in our A/C unit and desided to check out early for our safety. I was very disappointed in our stay, unlike my past stay with this hotel. Due to the experiences we had, my husband or I won't be returning to this hotel any time in the future.

Amazing stay

Poorly maintained and shabby with an overwhelming smell of Fabuloso. They absolutely should not be advertising a pool and hot tub. I suspect these last worked during the Obama administration.

No

The 1st room was under renovation. We complained and was given another room on the higher floor. This room was clean , but no coffee cups, bath soap and no extra toilet paper. We will not stay here again!

Rang the bell 3 times before staff showed up to check me in. Non-smoking room smells deeply of old cigarettes. TV did not work, was told someone will be there at 10pm who might be able to help fix the non-working TV. 3 pillows for a king size bed. Do not recommend, will not stay there again.

They show something that is not real, on the pictures looks different . I don’t recommend this hotel

They did not clean their rooms good at all there were dirty towels and other people’s underwear would never go there again.

We eneded up staying only 1 out of 2 nights because the other two rooms weren't good. One smelled like feet and was halfway through a remodel or damaged- no baseboard, half finished flooring, lifted the comforter to find hairs that weren't ours when we first got there, missing shower head. The third room smelled a little bit like cigarette smoke and musty laundry, had crusty sheets under the comfortable, cigarette burns the the comforter, 1/3 of a shower curtain. Overall just very low quality. Awful drywall patches, dirty carpets even in hallways, they just dont care.

The bathroom ceiling was leaking and left a puddle on my floor, drapes were dirty and dingy, the TV was broken, there was paint chipping in the bathroom, the shower valves pulled out of the wall! Will be cancelling payment

$25 for early check in.Pool and hot tub were closed. That would have been good to know in advance as that is why i book hotels. No big deal. First room had no tv nor fridge. They switched me to another and the key wasnt working. The girl at the desk did take carr of everything. After a quick nap, i realise that there is no toilet paper for the broken holder. Went to front deak, where another lady was asking for the se thing.. which they didnt have on hand but she did go get a roll and delivered to my room. Rooms have peeling paint everywhere. Hallways and carpet are dated but i do see housekeeping washing walls of the hallway and they seem to mop the elevator and reception area frequently. Breakfast is ok. This is a classic case of you get what you pay for. If you wanted a nice hotel you wouldve paid over $100. This isnt thailand lol im not mad at all. It is what it is. Probably wont stay here again

Had a nice stay. An older hotel needing some work but bed was super comfortable and biscuits and gravy for breakfast was very good. Pool and hot tub were under renovation so not able to use

I would never stay here again. Rooms are overpriced for what you get and the pictures are extremely misleading.

Potter's Power Picks

It needs completely renovated. I'm not sure when the carpet was last vacuums. Things in the room are broken. Don't work. It's sticky thing, dirty.

The staff was very friendly, However, the pool was down for renovation IN THE SUMMER you think this is something they would put off until winter. That is the worst part...TINY LITTLE COCKROACHES all over the room. In the bathroom, kitchen, even the bed. If they would exterminate the stay would probably be a 5 but this is too gross not to mentioned.

The carpet is sticky, everything is worn down and there’s no door on the bedroom. It’s honestly disgusting and the price doesn’t reflect the condition at all.

The overall cleanliness was average. The breakfast facilities was below average. The refrigerator was completely empty. No glass etc. Should have coffee selfmaking facilities.

Need we're comfortable and I'm good location, pool there was no usage it's under renovation. They also have no roll away cots. Breakfast had hair in it and didn't seem sanitary. But the people were kind and polite.

Beds are comfy, everything’s pretty clean, area around is a bit rough but not far from places, cheap place to get a quick night.

The pool was out of service, there were no water cups in room nor was there an ice bucket

Easily one of the worst experiences I’ve ever had. But the hot water worked and the shower head was new

This hotel is falsely advertised as having a pool and hot tub. No chance those will be available anytime soon. The fitness facility is just a treadmill and a combo machine that we did not try. The entire hotel is in a state of disrepair. The baseboards in our room were either missing or screwed in after they did an unprofessional floor repair. There were roaches in the sink and the hot water took a while to heat up. No doubt, this has been the worst hotel I’ve stayed in. Felt unclean and unsafe. Should have paid attention to the reviews.

Great value good comfort. Have me a suite upgrade

Front desk staff (don’t know her name, but young woman) was great. She accommodated me as needed and routinely checked on me while I was waiting on a while for someone. That was the only even good thing about this hotel. Breakfast was fair due to the hot items. There was for the cereal in a job, but the only juice they had was some very thin out orange juice. Room was fair with no copier any cups of drinks or any kind and only microwave. My room looks like the refrigerator has been pulled out a giant empty space. There were also lots of outlets and things, including the hair dryer that had just been pulled out the wall. Also,many scrapes on the wood and so forth. TV either did not work or was waiting on me, a masters degree holder, too many steps to get anything to come on. Dark curtains couldn’t be pulled all the way closed so I was on the first floor with the other one side of the other open.,and air conditioner came on, but barely did anything. In the breakfast room they had AC running, but only off and on intermittently so it was still warm in the room. I honestly felt like they were running everything on “the cheap” no insult intended, but I would recommend not to follow this foreign ownership stereotype. I don’t care who owns it as long as that is comfortable and kept up. This was not. No coffee maker, and the fact that it looked like the refrigerator was pulled out of the space made it look like owners were running it into the ground to save $

This hotel was absolutely horrible, the room was falling apart walls had holes in them and trim on the walls and floors was missing. No hot water, horrible customer service. Had to check out after one night due to the conditions and am still fighting for my refund.

This is by far the worse place I’ve ever stayed in. The rooms have a very strong smell. We understand is pets friendly but come on. The maintenance on carpet hasn’t been done, because the odor was very disgusting. Pool weren’t working.

Had no shower curtain. Told them at check-in never got. No fridge. Carpet had holes cut in it. Was told at checkout the room wasn't supposed to be available. The list goes on. Now I'm finding out I was overcharged by Expedia as well.

Very outdated hotel. We arrived to find a line of 3 people waiting to check in. After someone beat on the office door several times, I called the front desk, which finally got someone's attention. We were sent to our room. The halls smelled of VERY heavy disinfectant use. Our room had no pillows at all. One bed was about 2 inches from the A/C. The window valance had mold and water stains, the closet was missing trim, and was full of mold.

$ at this hotel

Pool is under renovation, not up to code with outlets, smoke detectors, no maps which are required by colorado state law. No hot water they kept saying 30 more minutes, very poor wifi. I asked for extra blankets and a pillow staff said they would bring it to room. 2 hours later husband had to go down and ask 2 more times.

The Check-in was great the evening people helped us tremendously. Beds were okay TV in the bedroom was horrible. Went down for breakfast there was no eggs waffle mix with sour.Tables were not cleaned off Was told the next day would have eggs went down there Still no eggs only had sausage and waffles .Had to eat on plastic lids because there was no plates. The pool was Closed for remodeling was not on the website stating that otherwise I would have found another hotel Since I was traveling with my 2 grandchildren. I definitely will not stay at this hotel again

The place smelled. It was old and unkept. No comforter or pillows. Mattress was dirty and the sheets had stains. The people around our room were loud and the side entrance wasn't locked. We didn't even stay the night it was so bad. Room was none refundable so be careful.

While we were very disappointed to find out that the pool is closed indefinitely, and the hotel tended to be a little bit noisy because it's right by the highway, the rooms are decent, breakfast was good and we received excellent customer service from Jerome and Michael throughout our stay. They were very friendly and attentive and always offered their help and any assistance that we might need. Both made our stay pleasant and made us feel welcome and at home, which helped offset the disappointment about the closed pool. Thank you again, Jerome and Michael! 😀

Frustrating when booking a hotel for the pool/hot tub, only to find out upon arrival that both are out of order. Room was missing the smoke alarm and had a strong oder. Couch was stained. Carpet was wet. Paint on walls and ceiling was peeling. Some window screens were falling off. Breakfast was very limited and the juice boxes were frozen. The staff was nice and were trying hard, but hotel needs a reno!

It was bad the room was not worth the money because it wasn't clean, the room also smelled bad it didn't have coffee, no cups ice bucket hairdryer didn't work. The pool or hot tub was broken. Holes in the curtains and walls. The air conditioner was dirty walls has holes and marks. The chairs had big stains no iron. Not much cable ice maker was dirty,.Holes in the ceiling,windows curtains were falling apart on screen on windows. Food was not good 2 dollars for a 8 oz soda. It was a dirty place to stay. It was nothing like what it said online. I will never stay there again. Save your time and money. The pool had a chain but was not locked up. A child could fall in it and not be seen because there was a cover but someone could have fall in it and not be seen. It was not what it said that that it was so sad.

Terrible cancelled my room with out informing me

Place was nice, clean, conveniently located. The staff were pleasant and knowledgeable.

The room was clean and good size. The bed comfortable. The staff was also very helpful.

I really liked the

Rooms were clean but the breakfast room was very dirty

No cups, kleenex, coffee for the coffee maker in our room. There was no house phone to call the front desk. Breakfast was a extremely minimal. The first night, a very kind young man walked us to our room since he was unable to provide us with room keys. Jerome helped us the next day by setting up our TV as it too was not operational the first night. Room was in terrible condition and the air conditioning simply circulated the air. Housekeeping on the second day was non-existent. Never happened so we, like many others, piled our trash in the middle of the hallway by a "group" trashcan.

Jerome was awesome. He fixed our AC issue and was very kind and courteous throughout our stay. Will only stay if he works there.

This place needs a major update. Sheets were clean and fresh and bathroom was clean. Things were old and falling apart.

The hotel is dated but in line with the cost. The room was sufficient. The bed was comfortable. The toilet paper dispenser was broken with exposed sharp metal. It seems like it would be an easy fix to avoid injury to your guests. That staff was nice and welcoming. The people that seemed to live there were friendly. There was an odd aura about the place. I could feel the history of the hotel. It was a bit spooky. I'm sure there were spirits there and thought I saw one peek around the corner in the hall. I didn't feel threatened by them though. The pool was not working which was disappointing.

No hot water, pool closed, scant breakfast, poor AC, unclean rooms

The room had black mold, broken window, no landline phone (no way to contact front desk). Room was dirty, lamp shades were torn. The hotel phone number listed on their web site does not work.

I could only get one key. The pool was closed. My room smelled bad and there was a lot of cat hair on the curtains. No cups in the room. No ice machine. The hotel looks like someone tried to renovate on the cheap. The elevator stunk and was unusually small.

Management and staff there were great. Made sure me, my daughter and my niece were comfortable and happy with the rooms. The pool was unfortunately closed for i guess maintenance or improvement but we stayed so busy with family while visiting it wasnt a huge deal.

Advertised as having a pool, but pool was down for maintenance the entire stay. (Which was the main draw for our kids) No wifi. Kept saying"they're coming tomorrow to fix it" but never did. Closed breakfast early one day of our stay.

Waited a long time for the check in staff to show up when we arrived. We had no room key, hotel not well maintained and no coffee at 9:00 or breakfast. Will not return.

2. No light bulb in lamp 3. Holes in curtains 4. Exposed copper wires from a plug cord that was cut. 5. Spiders on walls 6. Shower leak causing water damage in wall 7. Asked for 1st flooe due to an knee injury, was placed on 2nd floor with a very slow and small elevator 8. Rusted and broken sink drain 9. Hole in stairwell wall 10. Furniture scratched and older Not worth "saving money" for.

The desc clerk was rude and could not make change so I could pay their fee. The room smelled very bad like mold and mildew, it was obvious that the hotel had ventilation issues. There also seemed to be some people hanging out that wear not hotel guests like friends of employees. It made me feal unsafe.

The pool was out of service. Our room lock was messed up. The staff was not friendly at all.

The stuff is very friendly very helpful accommodating what I didn't like about it is that every time I go there there's something wrong with the room like the vents don't work in the bathroom the locks on the ddoorswere flimsy and look like they got kicked in this last time I didn't have any trash cans the TV didn't work and the property looks sketchy. There's a lot of homeless hanging out outside I felt like I had to keep looking out for my car people were good service was good stay was okay.

The hotel looked to be under renovation. Pool closed. Elevator small and outdated.areas were dirty

The staff were polite and nice, but the hotel and surrounding area was very dangerous. There were drug addicts, staying at the property as well as hanging around outside.. this hotel was very rundown. Your hit with an odor as soon as you enter the hotel. The elevator was very sketchy.The continental breakfast was very poor. If you did not get down early enough, there wasn’t much of a choice. The pool was under construction. The room had a bad oder. The toilet, microwave and mini refrigerator were all disgusting. there was no blow. I had brought my own extra lock for my room door because I was traveling alone and I was very glad that I did because the door was not safe.. I tried to cancel my reservation, but I was denied by the hotel so I had no choice but to stay or lose my money that I prepaid. Lesson learned. There are much nicer, cleaner and safer hotels that are about the same price all over Colorado Springs.. I do not recommend this place whatsoever. June 2025

Very marginal environment for $92. One sweet immigrant girl in charge of the whole facility at night. My experience with Wyndham properties is very negative and their management should be ashamed and give their investors a better product!

Checked in, got to my room and there was trash in the room and the TV was sitting on the bed. Went to get a new room and was told that they were fully booked and can't go clean the room they reserved for me.

Helpful front desk and assured security in the property,

Room was messy upon arriving. AC unit was shotty.

There is nothing good about this place, avoid at all costs. Everything is broken, no amenities, rooms that wreak of mold and mildew cat pee dog pee and cigarette smoke. This place is a health hazard and probably legally should not be open. The rooms have missing smoke alarms and broken windows too

The pool was closed, kids were bored, wifi did not work in our room

Our hotel stay was okay. However, the hotel is in dire need of renovations. Paint was coming off in the bathroom, there was a stain of some kind on the valance, the remote control was not fully functional to the TV, and the wifi didn't work. The market in the hotel only offered drinks and chips but The staff was nice.

Was not happy there was not a pool. The door didn’t lock. I rented a king bed and they gave me a queens the next morning. There was a crackhead in the parking lot with a backpack dumped out all next to my Maserati and the other guys BMW, I didn’t know if the guy was trying to break into our cars or what. The continental breakfast if you didn’t get there within the first 30 minutes, everything was gone minus maybe some juices and bagels. The lights flickered the whole time when you turn on the shower it just screamed a loud screeching noise, but did produce hot water I would never stay in a place like this or at this place ever again very disappointed that Wyndham would even call this one of their hotels

Pool was out of service, kids were upset after our long drive. Not very accommodating, could not give us extra pillows. Looked like a lot of homeless were being housed there. Carpet and chairs were very dirty and stained. Continental breakfast was also very disappointing. Would not stay again

I wod not recommend this hotel to anyone.

For the price, the room and amenities are top notch!

They overbooked and I got a single king bed instead of two doubles

Did not "like" anything about the property.

These place is disgusting. Toilet don’t work right, outdated, it’s falling apart. Their breakfast includes cereal, Sunny D orange juice, muffins, toast, and waffles.. ice machine on the first floor only

The service was great but it's a very run down hotel .The pictures do not match the way room and needs a lot of updates.Also not very child friendly alot of smokers in front door but on a plus side it is quite.There not really a breakfast .They have cereal and milk, coffee and toast.

Staff was very friendly and helpful

Was pleased with staff; they are going thru remodel. There is a lot accomplish; with this task

Comfortable and enjoyable

The owner was really nice and healthy conversation, but that was about it

TV doesn’t work. the pillows could be better. Other than that everything is great

Everything was so dirty. Water damage in the bathroom and the floors were gross

Front desk lady was hard to understand. Pool was out of order (which is the reason I picked it). Only one ice machine working. Elevator outdated. People were smoking pot and cigarettes in the building. The free breakfast was a huge joke, it had waffles, bagels or cereal, that’s it, no fruit no eggs no toast

Not a safe place for families. Extremely dirty and ran down.

Absolute worst stay i have ever had. Nothing about this was a positive at all.

The staff is very nice & it was extreme quiet & despite being in disrepair seemed fairly clean with comfortable beds. I didn’t get up to experience the breakfast but certain things like my headboard were dirty & the cherry on top was waking up to use the bathroom & finding beetles or roaches crawling across my toothbrush & in all areas of the bathroom with water. They clearly have no plans to update the property & while they were quick to refund me & apologize, it was clear they knew about the bugs & probably won’t spend the $ to redo it.

Room stank like cigarette smoke. Burn marks on the tub. Breakfast was lackluster. They put out tiny amounts of food and acted surprised when none was left.

Our stay was very well at this hotel. The staff accommodated us for everything that we needed that came up for a few things that did on our toilet didn’t flush the second day but right away. The manager was very quick to get us someone to give us a plunger so we could fix it. It’s not the nicest most fanciest hotel but it is a damn fancy hotel for the price of the room how cheap it came as well as we like the area we were in it wasn’t very ghetto wasn’t scary wasn’t really uncomfortable. It was nice little spot next to a bunch of restaurants at McDonald’s at Walmart so we had everything we needed and other than that we enjoyed our stay there.

I definitely was surprised because this hotel didn't look like much but I really enjoyed my stay here

This hotel was great the staff was very accommodating and pleasant I love the fact it was quiet and relaxing

Hofi

I don't even know where to start honestly, from checking in to getting settled in to the room the entire experience has been awful on top of no cancelations, no refunds Yada yada. They don't have elevator access for a third floor booking, they don't have the pool accessible which was our primary reason for booking here with a 2yo traveling 1,000 miles - pools are invaluable to running their energy down between stays. If we could've canceled, we would've. Then on top of that they wanted to tell us we had to pay a $100 deposit which is probably more than the cost of the night stay when we booked with Affirm which specifically states no deposit no fees when setting up the installment plan. Apparently the staff had to call their GM at midnight on a Saturday to get permission not to charge a deposit they had no business charging. They said the room was on the first floor, it isn't. I don't see any handicap accessibility so good luck to anybody who needs that you will be going up stairs OR a very sketchy curb with a door that is very heavy and difficult to keep open when bringing in a trolley. All of this followed up by the unclean and ratty hotel room we got switched to which is smaller than the one we booked and pay for and who knows what other compromises we wouldn't know about. The first thing I noticed was the tub with a towel carefully draped over several burns along the edge of the tub, what looks like a deteriorating tub finish with possible mold underneath the paint.

This hotel and staff was so terrible

Lots of Bed Bugs, and very dirty.

They were great! We were there for our daughter’s wedding and they were very nice and helpful. Only thing that would have been nice is if the 3 rd party we booked through would of showed that they pool was under maintenance in August as my little ones were sad they could not go swimming. But everything else was great!

The place looks like it's falling apart, not a clean edge in the place. Cobwebs all over my room, dusty and dirty.