Hilton Garden Inn Memphis/Wolfchase Galleria

The staff was friendly and very welcoming. The property and rooms were clean and well kept. It was a very peaceful atmosphere and easy stay.

Good location, no breakfast.

Very good

Exceptional

However housekeeping did not clean the rooms everyday. The housekeeping staff first cleans the checkout rooms first. Then if time premits they will clean the occupied rooms. You may have to refresh your room yourself and get your towels and other consumables items from the front desk. The breakfast was excellent comparable to some of your better breakfast restaurants. Location was great, for you were surrounded by shopping strip malls and a variety of fast food restaurants where some were in walking distant of hotel.

We did not get the room we reserved and paid for which had the roll-in shower. Not sure if we were charged correctly for the room we had which did not have an accessible shower.

Great parking

Good

Clean room

We had to leave one day early, was promised,an email receipt, which we never got. We also did not get credit fit the last dat not used as promised.

Only wish there was a hot tub.

n/a

Parking was very easy. Staff was very nice.

Room was nice, carpets needs cleaning

The location to food places was good. The carpet in the room was dirty and felt gross. The shower doors had scum and filthy. The entry light didn't work unless you turned it on and off 100 times. The mattress was thin and hard as a rock. The covers were not fresh smelling.

The location to food places was good. The carpet in the room was dirty and felt gross. The shower doors had scum and filthy. The entry light didn't work unless you turned it on and off 100 times. The mattress was thin and hard as a rock. The covers were not fresh smelling.

I liked the property and it felt safe. There was nothing I didn’t like

I liked the property and it felt safe. There was nothing I didn’t like

Good location!

.

Breakfast was good! Staff was excellent.. definitely a great stay

Ac would not continually cool.

Staff was super friendly and...

Staff was super friendly and helpful

Didn't eat

The breakfast was $15 for a bar that looked bad, the bed was very uncomfortable, and it was very difficult to maintain a comfortable temperature in the room. The staff was great, the room was clean, but for the price it should include breakfast and it should definitely be comfortable.

The breakfast was not complementary continental you had to pay for it and you really didn’t get that true information from Expedia or from their website

The staff was wonderful. My granddaughter left her stuffed bunny in the room when we checked out. We hadn't realized it yet.The housekeeping staff found it, notified front desk and they caught me in the parking lot to tell me that the bunny was left behind and housekeeping was bringing it down. Amazing service! Nothing.

The staff was wonderful. My granddaughter left her stuffed bunny in the room when we checked out. We hadn't realized it yet.The housekeeping staff found it, notified front desk and they caught me in the parking lot to tell me that the bunny was left behind and housekeeping was bringing it down. Amazing service! Nothing.

Perfect location, great parking and overall very friendly staff

Great stay !! Enjoyed the patio area ! Will be visiting again

I love everything about it Payment for breakfast

I love everything about it Payment for breakfast

The bed was comfortable coffee bar is 24hrs location is great parking was free and plentiful Staff girl thought she was cardi b or something had horrible customer service. Did not explain the direction to room. The resurant menu is not available digitally so she told me I must come to lobby to see menu. I get to the lobby to only be told my the kitchen staff they stopped serving food 30 minutes ago. I believe she knew that. Rude.

Keep going! Our stay was amazing!

Service was very good

One of the best hotels in the Memphis areas with great parking clean area great staff no issues

My bathroom was not clean. I asked the staff to clean it after my first night. They said they would, but they did not. Also, I had no body wash. I asked the staff for body wash. But they never brought it. They did not clean my room each day

Yes it was

Location No problem with the property.

Location No problem with the property.

Great stay

My bed was creeky and unstable unsatisfactory in every way

Nothing stood out about the hotel. Average 3/5 experience.

Breakfast was also cold and when I mentioned it to the waitress, she didn't seem to care either. I was shocked that it was $15 when it was listed as included when I booked my room. When I mentioned my issues with both of my meals they were nice enough to take them off of my bill. The bartender was very courteous and apallegetic.

Bad

Nice place overall.

Exceptional

They canceled my reservation We had until 11:59 pm to check in. They canceled our reservation at 10:00

The rooms need to be updated, and the pool area was extra cold. The breakfast you will have to pay for.

Loved the staff. Easy access to everything. Plenty choices to eat.

No breakfast included. Parking safe. Room could have been cleaner. No hairdryer. No cups for drinking in room. Was quiet. Rooms nicely appointed

Internet didn’t work

We could not check into our rooms until after 7.

Great customer service

Brilliant hotel as you’d expect clean and great staff only downside is location a fair drive or over from downtown Memphis so wouldn’t reccomend unless you have a car

The property was nice. It was clean. There was a leak in the bathroom water on the floor.

Very clean staff was great

Great staff

Coffee machine didn’t work.. main light in room worked sometimes . Bathrooms could have been cleaner . No do not disturb door hanger .. but no worries cause, no one showed up to clean up or offer fresh towels ..continental breakfast wasn’t free and breakfast buffet was expensive for what was available..front desk associates were nice and professional. will not use this location again.

Clean

Always kind staff and very clean rooms and an excellent location for shopping!

Quality premium internet, quality speed, quality price.

Dirty, outdated rooms. Breakfast is $15 per person.

When we checked in, the room they put us in was under repair. We had reserved a handicap accessible room. They never had another one available the rest of our stay. Very disappointed.

Everything is

The room was clean, but I think the hotel needs to be a little more renovated or updated on some of the parts to the room, especially the bathroom; toilet paper holder, and a few other things that were showing a lot of rust. Also, I appreciate the safety, but the light outside the room on the outside could be toned down a little bit, very very bright in the room. But did love their location and everybody that we came in contact was nice.

Love this hotel. I stay here whenever I am in Memphis for business.

Safe area

The only issue was it took a long time for the staff to clean our room. Other than that, we enjoyed our stay and were very comfortable. The hotel is very nice.

This was the worse Hotel I’ve ever stayed at. This place didn’t have towels in the room and when we called for them they told us they didn’t have any ready. It took them 3 hrs to bring us some. Those beds feels like we were sleeping on top of bricks. I’m glad we stayed bc my whole crew will be here next month for about 2 months and we will need about 12 rooms but u best believe we will not have our workers staying here. I went and found another Hotel right by Texas Roadhouse and we loved it

So first off there is a charge to cancel...not with Expedia but with the hotel, not happy but not a problem. $25 a day for incidentals again not a problem just unknown. No complimentary breakfast...never stayed at a Hilton where you had to pay for the breakfast. The real issue was the room we were in for the price. Very dated room not impressive at all, squeaky bed wasn't very comfortable, so tremendously overpriced, we received no Room Service the entire 2 night stay not even to see if we needed fresh towels...possibly because it was V-day weekend. Then on the morning of check-out the lights went out at 830 am, no elevator, no hot water so no shower, not really able to check-out. The light came back on at 11:30 am and I understand it was not the hotel's fault but there was no "Sorry for the inconvenience, Thank you for your stay, Here's a complimentary...anything" when we we're finally able to check-out because my fiancee is disabled and we HAD to wait on the elevator. I'm very understanding but the customer service just wasn't there and I've never been so disappointed with a hotel stay. Definitely won't make this mistake of booking again.

Lobby was clean and offered infused water & coffee for guests. Plenty of parking spots available. Concierge was great and although you could check-in via the app and use your phone as a keycard, I still wanted to speak to a person. Check-in was quick. Room was clean and comfortable. My only critique is that there were not enough towels/washcloths provided, just 1 each per person. We also used the pool which had no fresh towels available so we were using our room towels. This is why I'm deducting 1 star. Didn't try the breakfast there, but wish I had. Other guests were quiet or friendly. The location is perfect too -- lots of shopping and restaurants in immediate area and not too far from downtown. I felt safe staying here. Overall, I would definitely stay here again next visit!

The room was clean but the bath tub was stopped up the was standing water in it and tried to let it out. If the water was going out it was moving extremely slow and I couldn’t tell.

Upon check-in, my wife and our 12-year-old daughter were directed to their first room. When they entered, the television was missing from the wall, the furniture was extremely outdated, and the bathroom was in poor condition. The situation immediately made them uncomfortable and feel unsafe, as it appeared something had happened in the room. They attempted to call the front desk but received no answer, so they went downstairs to address the issue in person. While requesting a new room, the front desk employee unnecessarily shared explicit details about a prior altercation involving previous guests “who were a male gay couple” in that room and stated the TV had been broken. This information was completely inappropriate to share—especially in front of a minor—and demonstrated a serious lack of professionalism and training. They were then moved to another room, where once again the television was missing, indicating poor room inspection and management. At no point should guests encounter multiple rooms in this condition. Overall, this hotel was not fitting of the Hilton name. Between the condition of the room and staff

PINEAPPLE water was very good. I love water with fresh fruit so that’s cool Hilton offers fruit water and coffee free in the Lobby.

Nothing is right

Best customer service around. Best rooms with softest pillows!!!!

Half the hotel room was furnished with workout equipment. Bizarre and was told that this was the room available from on-line reservations. The reservation did not show this condition. Absolutely bait and switch!

The room was very nice and clean. The front desk receptionist was very welcoming and friendly. The price is very reasonable as well. I would highly recommend this hotel!

It was a nice stay. The staff were very friendly.

I was not able to eat because of my time of arrival and departure. I enjoyed the coffee.

Booked a 4 night stay with 2 rooms. Rooms are to be cleaned every other day but that did not happen. Talked with front desk person and was told she would personally make sure it was done. Neither room was cleaned during the stay. Had to ask for towels at the pool none were stocked.

Precious was absolutely amazing and made my stay peaceful and welcoming.

Room was clean.

Great place

Horrible room. Not the room we asked for and we go there in plenty of time for it to be cleaned. They stuck us in a sub-par room. It was dirty, with old food on the furniture, when my daughter got in the shower to tak a shower, the whole shower handle fell off. We reported this to the next shift and that worker said "didn't they tell you about the problems with that room?" As they continued to charge the same price. We will never stay here again!

Friendly staff. Clean

Everything was super nice and very clean

Everything was very nice Everything.

Staff was friendly and funny, room was very clean, parking was easy, plenty of dinner options nearby.

The breakfast was very good and the fruits were actually fresh and ripe

did not receive passcode for wifi upon checkin, called front desk for code, gave me code but upon inputting code it asked for phone number which was not necessary in my opinion. Wife went to front desk, clerk was not helpful, would not give wife direct wifi code. called me in room and threathened to call police and kick us out. she did give me code over phone and wife returned to room. Also, $14.95 for hotel breakfast is outragious. Will not be staying at Garden Inn ever again.

Everything was great

Staff was amazing. There was no toiletries in my bathroom. No tissue body wash or lotion. Thank goodness I bring my own . But overall a good stay

The staff was polite and hospitable. The room was not cleaned once during my stay. There were problems with the lights in the room not going off when you used the light switch.

We specifically asked for a king bed and with no prompting to let us know that was not available we get to our room and have two full-size beds. My husband went back down to talk to the attendant at the desk and she informed us that that’s what Hotels.com does if there’s no king beds they just put you in the next bed. We are very unhappy about this due the medical issues we needed the King we’re not provided that.

Clean, comfortable bed. Appreciated the well lit parking lot. Would stay again

No up to standard

Friendly staff, very helpful when contacted about my inability to work A/C. Also front desk and maintenance were quick to resolve minor issue. Only drawback was over 4 day stay daily to twice daily elevator or an hallway on our floor smelled like weed.

Love that hotel

The room was great! Smelled clean and fresh. The front desk folks were very nice and friendly. I gave it 3 stars because of the restaurant. I went at 5.55 am just to check out the menu. The lady in the back csme out. Looking hateful and nearly screamed at me they wasnt open yet. I explained to her i was just checking our the menu. She never reply, walked away. No response . I didnt eat there. Never will.

The rooms was clean and the staff was excellent

Had a great experience

Room was very clean, staff was wonderful . food was great

Great location and good stuff

Nice place, could do better at cleaning the rooms

At check in our reserved King bed was no longer available. Following a 7hr drive that day they offered us a room with 2 queen beds or the would arrange for us to stay at a different hotel. We opted for the queen room. I asked if there was a reduction in price, the answer was no. When we setteIed into our room we found that our priority status had not been properly set up by the hotel, so we didn't have free wi-fi. We also discovered that the tub drain was broken. We had to prop the drain open with some cardboard to allow the tub to drain while showering.

Clean room. Comfortable and can sleep.

Everything was great! Staff was very nice! Place was clean & smelled clean!

We stayed for one night. Our room was clean and comfortable. We all slept well. We didn’t use the pool or gym, but walked past and they looked nice. The location was great and the lady who checked us in was friendly and efficient.

The service was bad. I reserved a wheel chair access

I would rate higher but a $75/night pet fee was excessive. That’s more than I pay at a nice Vegas property.

Friendly staff and clean facilities.

Nice and quiet area

As I told their review, we were disappointed with the hotel room. Main problem was no hot water for shower or sink. It was reported, but not resolved before we left.

Staff was excellent. A loft of construction around the property made for limited parking.

I was impressed with the friendliness of the staff and professionalism. The room was comfortable and met my expectations. Definitely would recommend.

Prices to high

Room clean

...

Large room. Large bathroom. Restaurant and bar had good quality. Pool and Exercise rooms were very nice.

The room was clean and smelled good.

The bed was too soft for our liking. The place was pretty clean and cheap, so it served its purpose. Doubtful I’d stay here again.

Associates are always very friendly and the bartender was great.

This property was very uniquely design. I love how friendly and helpful the staff was. And the cleanliness was great.

The hotel is placed in a area were you can get to anything in minutes. Didnt like that house keeping come every other day.

Clean hotel. On site laundry. Great fire pit.

Nice staff and very helpful. Convenient to interstate and downtown

It was great

The cleanliness of the overall facility

Nice hotel

It was a nice hotel and everything was smooth

The customer service was excellent by everyone that i encountered. The hotel overall was okay but it does need some repairs and upgrades. My room had paint swatches on the wall. I guess they are going to pain. Overall the room was outdated and needs some repairs and a deep.clean.

Precious at the front guest was friendly and polite. I called ahead and requested a bottom floor so my grandson wouldn’t wake anyone up when we arrived late and she was very informative and accommodating.

Made reservations for assessable room with walk in shower. Got assessable room for hearing impaired. Rooms are really small for handicap. Was a couple of minutes late for night food bar. Wanted a glass of wine but server running the bar wouldn’t get it. Just not an overall good feeling for this hotel. Will think hard before staying at Hilton Garden Inn again.

Property wasn’t clean. Specifically the shower was dirty.

Great stay centrally located with amazing staff at check-in

Room was not available one hour after check in time. The facility needs a refresh.

The grass had not been cut around the hotel. The door coming in from the back never closed and locked by itself.

It was nice would stay again

It was a really good stay nice and quiet everything looking clean. The only issue was One elevator was down so it took a while for everyone to go up and down when leaving.

we stayed for 4 nights, our room was not cleaned, made up or fresh towels put in it. I had to go get fresh towels every day, they indicated they do it every other day, but that did not happen. for a Hylton it did not meet expectations for the price

The front counter was extremely nice. Other than the rickety bed. Stay was great. Im glad that Im a Hilton

N/A

No complaints

My room had ants, the hotel did not provide a bar, and I left a possession in the room that was never returned

The pool area dirty and the pool was dirty and… someone had put towels in the pool the night before and just wasn’t a good experience for my first time

The property was clean and the staff were very professional!

Very quiet and clean

Very nice hotel that has many dining options near by.

Check in was not available until 1.5 hr past listed time. Requested crib two seperate times and was not received.

Stay was awesome.

I didn’t like that they didn’t automatically clean the room everyday. Only upon request. I was locked out of my room after leaving the hotel for dinner. The staff was excellent and very helpful.

Great condition, comfortable beds and very clean. But best of all were the staff. Friendly, efficient and super helpful.

Do not come! Within 5 minutes of getting to our room on the 5th floor the fire alarm went off. The hotel floor smelled of weed and cigarette smoke which I’m sure was happening in rooms! The parking is a nightmare around this hotel property! Just absolutely a mess with tiny spaces and limited. Will never stay there again.

Ordered food evening - we were the only people ordering - just a few guys pounding down beers at the bar. After about an hour + - the bartender guy comes to our table says our order was not to his standard - we said cancel the order - he comes back in about a minute later with a box with an under cooked pizza that we never ordered. We watched two guys the whole time in the kitchen area basically doing nothing. I’ll put it diplomatically - we are not low life non-minorities - but made to feel like such..,

Check in process was seamless. Dining/ bar was a great option to chill and decompress. The firepit was out of commission during our stay but it was no biggie. It was pretty windy and cool so we probably wouldn't have sat out too long anyway. Overall great stay.

It was very clean and staff was nice.

It was a nice, comfortable stay,

The hotel is not putting back into it's maintenance. Dingy carpets, poor caulking, dirty vents, found a drywall screw on my floor, a few ants in the bathroom, and the AC units are in poor shape. NOT WORTH THE MONEY!!

I totally enjoyed the environment and the comfort. The shower is amazing!

My review is not of the property, however, the service of Orbitz. Orbitz allowed me to book a room, that the hotel doesn't offer. It's the 2nd time in 5 months this booking agency has let me down.

Amazing staff and quiet

Staff was spectacular but there were so many issues with the stay.

This was a very convenient stop as I travelled east on I-40. The room was clean and comfortable, the staff were friendly and efficient, and I had a great dinner in the restaurant. And the bonus - Ikea is right across the street!

Na

Great staff

Around a lot of stores

Great hotel!!!! The restaurant food was delicious. The beds were COMFY COMFY. We will definitely be staying here again.

The ambience is really beautiful! I love that they have a little store front, bar, & different longer areas! Indoor Swimming pool & exercise room were nice! Room was nice but could use some renovating on the walls. Black marks and spots down the walls and it was a roach on the light fixture crawling! I air dropped the video to the receptionist to send to upper management! Overall, great price! Just get the pest and walls painted in some of the rooms!

The property was very clean and tastefully decorated. Staff was courteous and kind. One problem we never did get resolved was the tv in our room didn't work properly our entire stay. We reported it and two different people came to look at it....unfortunately it was never fixed. Time to buy a new one..

Very nice

The front desk clerk at check-in was not very helpful. Nice lady but just straight to the point. Didn't offer Wi-Fi code, tell us about breakfast in the morning and other details needed for a quality stay.

Very nice property but I couldn’t check into my room until after 5 when check in supposed to be at 3 and I had my kids with me.

Good job

The proprety was clean and quiet the thing that I did nit like was the water was hot when we checked in then we did not have any hot water was there from out of town called front desk just to not get an answer had to go without taken a shower just could wash up I did nkt like that probably will not be staying here again

Everything is good. Love the hotel

Everything was great...clean...nice.

Great property, only stayed overnight but had some good food.

Could be cleaner

It was a wonderful stay. Staff was friendly. Will stay here again

Nice hotel

It was close to stores.

Property was very beautiful. My room was very nice. Beds were very comfortable! Loved everything about my stay! Will definitely stay here again when I visit Memphis.

My truck got broken into at the parking lot and no security no cameras help very bad experience!

Ok

Great staff and area

Sadly the night we spent there the indoor pool was super cold. The kids swam for a little bit but had to get out because it was to cold.

Nice but wish the indoor swimming pool was heated. Also bar and restaurant closed super early around 7pm. Was one of the reason we picked this hotel. Will definitely call them next time to verify everything is open and available before booking again.

Very nice and confortable

I enjoyed all ..best place in Memphis Tn

For the amount of money you would think the breakfast would be free. Also not having a tube to take a hot bubble bath really didn’t sit well with me but I made it work.

We really enjoyed our weekend here. The staff were so nice and accommodating. We enjoyed the indoor pool

My overall stay was great. The staff were very friendly and welcoming. Also took care of our needs.

Nice hotel

Nice stay

The hotel was clean and the staff was friendly.

I enjoyed my stay, friendly staff.

Shout out to the breakfast chefs!

Breakfast buffet pricey so did not partake. Repeat guest always book here when traveling between central Texas and Virginia.

Great

Wood surfaces in the room are all tacky

Beautiful hotel, everything felt very clean. Would definitely recommend

Great to stay in a place where you can get a nice meal and drinks in lobby for a reasonable price. Lobby is beautiful & comfortable to relax in; had a great meal there with friendly service. Only negative was that our room recently had furniture varnished. There was strong odor and sticky feel to wood surfaces.

Easy free parking. Great place to shop.

None

Very very nice property. Lovely staff.

Check-in was smooth and seamless.

Comfortable and safe.

Comfortable, safe, quality property

They need to do a very thorough deep cleaning into the rooms.