Extended Stay America Select Suites Chicago Downers Grove

Nothing special. For the price and location it was worth the cost

Pleasant

There’s no hand soap, shampoo and only two towels, no face and hand towels need more improvement…

Exceptional

Big bathroom Absolutely not clean, outside of the refrigerator was disgusting. The check-in process after 10 PM is horrific..

Big bathroom Absolutely not clean, outside of the refrigerator was disgusting. The check-in process after 10 PM is horrific..

My special needs son was threatened verbally and physically by a long term resident at the hotel . I will never stay there again . Police were called and nothing happened. I did not feel safe

Fruit flies in my room

Room had a strong body odor smell. We were initially given a room that already was occupied. Bathroom door wouldn't stay closed.

Exceptional

Over all a great stay and kind workers

(:

Bad

The greeting staff was excellent, but there were technical issues with the entrance door. We had to go in to the room through another entrance from the building and I have issues walking and it was not good. Also, my room was on the 3 rd floor and the elevator was out of order! 🫣☹️😬

Location The lady at the front desk refused my stay due to. I had a service animal, and they had no more pet rooms, but due to it, ADA rules and regulations they are not supposed to restrict me to one specific room. I had brought this to her attention and she called her manager and her manager doubled down on it and refused me to stay again.

Location The lady at the front desk refused my stay due to. I had a service animal, and they had no more pet rooms, but due to it, ADA rules and regulations they are not supposed to restrict me to one specific room. I had brought this to her attention and she called her manager and her manager doubled down on it and refused me to stay again.

Great stay Great staff

The staff was very friendly. The gentleman went downstairs and got me new keys because mine was not working and he spotted me in the hallway, getting frustrated trying to open the door so he walked downstairs because the elevator was not working on this particular day besides the elevator being out of order and the third floor smelling like straight up marijuana. Everything was great.

Entire place is old & filthy

We did not stay here. We arrived at 10pm, parking lot dark, front desk was closed, did not look safe. We never checked in and should not have been charged.

Good

From the rude staff questioning my daughters sexuality to the rooms that was given to me and expected for me to sleep in it that rugs were full of urine and animal mess i thought I was really being punked do not go here if I can avoid with all cost Ms

Nothing From the rude staff questioning my daughters sexuality to the rooms that was given to me and expected for me to sleep in it that rugs were full of urine and animal mess i thought I was really being punked do not go here if I can avoid with all cost Ms

staff was unfriendly. have a service dog and they wanted document(illegal to ask), was a battle with the clerk. kitchen not supplied, have to buy pots and pans, silverware and dishes

They didn't even have a room available when I got there.

Very nice place to stay. Everyone is friendly.

TV station hanging/skipping

Bad

Pleasant

The manager is unprofessional she threatened my 12 year old daughter that she was calling dcfs while they waiting in the lobby for me to come home from work after my car had broke down had my kids scared and crying

Bad

Nothing The fridge was dirty the light weren’t working and the floor was horrible

Nothing The fridge was dirty the light weren’t working and the floor was horrible

Extended stay was one of my favorites but i had a few hang ups while there. My toilet didn't work when I arrived but i fixed that, my tv remote didn't work but Brenda at the front desk was nice enough to help with that, and i was doing a conference this weekend so i needed my suits and shirts to look nice and my room didn't have an ironing board and iron the front desk was close so i had to run to Walmart to buy a iron other than that wasn't bad.

Room was clean and bed was comfy I've stayed at this location many times due to work. There wasn't a microwave in Room 149 which was disappointing. I had to eat my dinner cold....,, no good.

I've stayed at this location many times due to work. There wasn't a microwave in Room 149 which was disappointing. I had to eat my dinner cold....,, no good.

Its decent

Stunk like dog and cigarettes people began for money in parking lot dope heads everywhere Dope heads begging for money

“I booked a hotel and at the last moment they called to cancel. Very frustrating experience bad service

They did not answer the phone and they canceled my reservation without letting me know.

No hair dryer, no one is in reception room , HORRIBLE !!!

Staff is not available in the am - Service window is covered with Roll Down shutters like they are out of biz

The location was only a mile away from the wedding I attended. The toilet seat was barely attached to the toilet. There were only 2 towels in the bathroom with 4 people staying in the room. It took a long time to get checked in.

This was the worst hotel stay ever. There were not any type of accommodation such as an towel or blanket. Not ever an iron. The smell of pet urine throughout the hallway waa something awful. I would never ever stay with this hotel again

The place was different from the picture and people hanging around outside. Unsafe atmosphere and the room the floor had holes in it. It was definitely not the best room , dirty it smelled terrible and I kept sneezing from the odorus smell. I went downstairs and told the Manager Brenda. She apologized for the situation that was happening. I requested a refund and she told me to have them call her. I complied to try to rectify the situation.

They never gave me my two rooms and I had to stay at the Hilton. Please refund my money.

Room was dirty food on the floor previous guest left fried rice on the floor

Dump!

filty, microwave so nasty not able to use, outlets on the room don’t work, not even a chair in the room,

Old property, shabby condition.

Dull, dark, drab out of date colors. Not one hanger for clothes. No shampoo. The dumpster outside was very visible and completely overflowing with trash. When you take a shower you better be quick becaiuse the tub had a hard time draining. If I could have had my money refunded I would have left the minute I walked into the room. The office doesn't open until 9:00am. Unheard of. That's OK because you won't hear from me again. And I'll bet there is no reply from your office. That's service in todays world. How sad.

Check in wasn’t available until 5pm. I had to wait two hours to check in.

I had a wonderful experience at WoodSpring Suites in Downers Grove, and I have to give a huge shoutout to Cindy! From the moment I checked in, she made me feel welcomed and taken care of. She’s professional, kind, and always goes the extra mile to ensure guests are comfortable. Whether it was answering questions or just offering a warm smile, Cindy truly made my stay special. Thank you for your outstanding service! Also Deno is awesome as well

The room and sheets were smelly. There were dogs barking in the rooms that could be heard all night

No paper towels

Tv was not working or WiFi , staff didn’t handle another room & the bed felt like I was sleeping on springs ..

No free breakfast

Nothing. Absolutely horrible experience here. Nobody was at the check-in counter for 40+ minutes while another guest with prosthetics had to sit on the counter waiting. I had to call Customer Service so THEY could find on-site staff. Finally get my room and its a warzone full of garbage and property and even a persons wallet, call up the desk, turn in the wallet and get a new room. just under an hour later I'm on the phone with Customer Service again, the hotel manager shows up with local PD claiming I stole some kinda bill with "sentimental value" from the "occupied" room and the wallet. I have to stand there and show the police my wallet is missing this mystery item and also show them I've been documenting every step of this mess. Manager was trying to bully me into leaving the hotel now after claiming "if you're uncomfortable you can just leave you know." I told her I'm getting sleep that I'm owed at this point and she can deal with CS and Corporate next I'm not comfy speaking with her anymore. Call up Customer service for like the 5 time this evening, spend an hour on the phone with a guy that can barely speak English (I'm sorry but its really not helpful to outsource your workers and create a language barrier..). I basically demand he sends me an email logging everything I'm having him report, then I have to have him make ANOTHER email because he neglected to mention th manager was bringing police to my door and harassing me (you know, the whole point of this last call?). Checked out at like 5 am, got no sleep with all the noise and felt so uncomfortable, unwelcome and unsafe here...

It's clean and includes a kitchen. N/A

Ok

Great

The front desk leaves at 10 so you can’t complain to no one they are nice people that’s all I can say though

Staff was very friendly People sitting by the front door smoking. Dirty exterior and the hallway to our room was dirty and smelly. The elevator was dirty and smelled like dog poop. I couldn’t sleep because the door in the back of the hotel was broken and did not lock.

For the price, unbeatable. And has kitchen and fridge. If you bring your own food and utensils, unpublished will have everything you could want. Plan to stay there again.

Sheets and towels were clean but had a number of long black hairs on them. A lot of debris on the floor so I assume it hadn't be swept or vacuumed. Keypads to exterior stairwells did not work.

No plastic cups available , lights in room were worn out and rattling , curtains broken , toilet didn't work

this place needs maitnance

Great staff and clean rooms.

No

Easy check-in, friendly staff. Rawl was great

Great place clean

Room had very basic amenities. Good heat & hot water. No shampoo. No usb charging. Front desk hours made check-out very inconvenient.

It was so dirty, I walked out 5 minutes after walking in. I tried to cancel my reservation.

And I am trying to get refund from Expedia since then . However not able to reach Expedia customer service. I had to book another hotel that night at higher rate and 25 miles away from my destination. Really unsatisfied with the hotel . Aslo I would like to get my refund back and additional compensation for new hotel and travel . I was traveling with my wife and had to struggle to find new hotel in middle of night. Any help would be appreciated

Great place

Great stay

Great location

I love this place

Everything was superb until after midnight on my last day, someone was smoking weed andcthe smell traveled to my room. Thankfully, i had air freshener.

Smelled like cigarettes from the time you get off the elevator and the room was bad also. I stayed up 2 nights out of 5. Got the hell out of there. Totally a waste of money

Great sray

I had a very nice stay and the service was excellent for me. The young lady named Debra who worked at the front desk ,very considerate and hats off to her level of servants. She is definitely an asset to the establishment

Ok

Staff is very friendly and helpful, room is nice and functional for an extended stay. Blankets are very thin so recommended bringing your own so you don’t freeze. Would come back because the price is affordable and location is great.

Bathroom tubs need an upgrade

I will go there again

Everything was dirty including the sheets. There were no hygiene products available not even soap. I felt unsafe the entire night

No one was at the desk all night i left my key in the room at 11pm and couldn’t get back in til 6 am the hallways reek of cigarettes and alcohol!! Worst experience ever!!!!!!!!!!!!!

Nopes great

My only issue is the lack of decent sized towels. We got just two small bath towels and two wash cloths. Could have used a couple more towels.

This was the most disgusting place I have ever stayed. Buyer’s BEWARE. The girl at the front desk started telling us about the smoking policy (the no smoking policy) and literally kept trying to lecture us. We do not even smoke. She kept making jokes about “it’s just not worth it for any of us” and we literally do not even smoke. The front desk said it opened at 10, and I sat there from 10 until 10:45 and it still was not open. I found chewed up gum in my room. Damage in my room. The bath tub wouldn’t drain while I was showering, but there was NOBODY available to help as the front desk isn’t manned and when you call they hang up on you. I’ve included pictures of the GUM, the dirt and the damage.

The lady at the front desk was very nice and thoughtful. But the first room I was given smelled so bad and the second room smelled “old” like it hadn’t stayed in it in years. The hallways some stinky with a dirty smell. The furniture is not old but looks like it’s about to fall apart

Paid for a king size bed, which the room was completely dirty ! Moved me to 3 different rooms until finally one was “semi cleaned” bed was made, trash was collected but nothing at all was wiped down. They couldn’t even issue a damn refund because no manager on site. Unbelievable!

Looks better on the outside than on inside has a dirty feeling bathroom are very gross would never stay there again.

I got charged twice and there was no one at the service desk. I finally was able to check in after 30 minutes and I got a room that had not been cleaned.

It was decent

Everything was very good we had a good night sleep and their breakfast was good as well

Just love it

Great location in Downer’s Grove at a great price.

not the hotel anymore

Dirty rooms no shower curtain, no toilet paper, bugs, no food, lamp shaded dirty no night attendants. This place has been converted to residential hotet. FURNITURE DUSTY ECT ECT....

Convenient and reasonably priced.

It was a shocking state of disrepair.

There was hair inside frezzer and inside shelf in the refrigerator

Room 331 was not in the best shape. There was broken glass near the bed as the painting hanging on the wall was damaged and left on the wall. The stand for the TV in the room was broken as well, the TV still functioned but looked like it was hanging on it's last leg

The hotel desk hours open on the weekends at 10a.m. In the morning, requesting a shower curtain and wash cloths via the woman on the lobby phone (7:30a.m.) stated the night time attendant at our location does not have access to the laundry room or maintenance items. Very inconvenient and unpleasant experience.

No toiletries No staff when i went to check out

Service needs to be better.

Great service, but need to work on cleaning

Other than the check in/out process not being one I've encountered before, my stay was good. I liked my room so much, I was disappointed I couldn't stay longer.

Dining options and convenience is what I like. Also Catalina , desk clerk was very helpful with my concerns. What I didn't like..:...my room 110......... trash underneath the bed. Bathroom room sink stopper not working. Lamp shades switch not working.

Not like the service.Receptionist said they couldn’t find our reservation and not got the room (2 full bed for 4 people)we booked.They provided another room with more charge and less occupying space.Room was dirty (not at all cleaned,looked like it was not cleaned after the previous person checked out)

Very nice place easy to get to

Clientele was disturbing. From what was told to us this is a residential place now. None of the normal amenities you expect at an Extened Stay.

Room has a weird smell , air conditioner was dirty , the windows

The Manager on Duty was amazing

Downers grove extended stay was excellent

Disappointing. Stayed at one 9 months ago and it was great. If you can't leave cookware in the room, then charge a deposit. Clearly asylum seekers staying at these. No problem but I should not have to deal with ramifications of this including no ice, no kitchenware, charge for clean towels, no breakfast, no coffee. I brought coffee but no coffee maker! Not acceptable.

the inability to change date, phone attendant not able to make changes, shifting responsibility to hotel staff - while hotel claims shifting to phone attendant. Room phone out of order, shower curtain torn, wall light in room don’t work.

Staff has excellent customer service

No housekeeping. If we wanted towels thwy charge 1.75 for linens. They no longer supply cooking utensils. No one at the front desk after 10 or 11pm so dont accidentally lose, misplace, deactivate or leave your key card.

It was good, just there was no cooking stuff in the kitchen!

Hospitality is poor , not maintaining clean towels and bed spreads

The staff(Katarina) that checked us in was very polite and helpful.

Clean quiet nice just inconvenience that front desk doesn't open until 10a if I wanna leave early hard to check out kind of

I was looking for a clean inexpensive hotel for a few days while my home was being worked on and this worked very well for my needs.

Showed up to check in for a hotel room booked weeks in advance only to be told they were overbooked and because we booked through a third party they couldn’t do anything about it. The hotel lobby was very dated, the general neighborhood is fine, but there are much better options in the same price range available.

Stay away so many reasons

Entrance door not working, carpet ripped, stains on ceiling and lent stuck on covers

I was surprised to find out that is was considered a 'residential' establishment. We provided our own t.p. and garbage bags. Pots and pans were available to purchase if desired. None of this was an issue, as we were in a 'situation', and were in dire need. Ever brought the dog!

There were no cups in the bathroom and no coffee service. I asked for a cup and staff could not provide one for me. I didn’t need the kitchens but had I planned on using it I would have been disappointed. The kitchen had Nothing in it to use it. ??? A disappointing experience overall. But the staff was nice.

The facility was clean, quiet and comfortable ... what more can you ask? I'm just glad I didn't need dishes or flatware or cooking utensils as those things incur extra charges.

The reception staff was very rude. Not at all helpful.

I arrived at 14:00 🕑, and even though check in was at 15:00 🕒, I was allowed to check in one hour early

I would not be returning!

Good location and professional staff

It not a good place to stay guess I book a room at 11am they confirm my booking I drove 3 hours… on my arrival time the staff said the room was book out but they supposed to send me an email to let me to figure out funding somewhere but they didn’t say anything they let me come then said it booked out so I slept in my car…

Shady appearance of personnel and tenants. Dark and dingy hallways and Poor maintenance.

Everyone was very nice and the room was clean including the kitchen area

I tried to cancel the reservation and got nothing but the run around by the hotel and Hotels.com. Reservation was never cancelled. We had to go to Sleeps Inn due to us needing 2 rooms.

Terrible

Old and not in the best of shape

Booked a room got there and was told we couldn’t get our room because it was too late and on top of that we paid very disappointing

Plenty of parking spaces available

This is a convenient place but lacks services. They provide bare minimum breakfast options like muffins, coffee, granola bars & ready to eat oats. And sometimes few of these items are missing too. They do not have any substitutes for them.

Smelled like cigarette smoke in the lobby, bathroom wasn't clean , there was ceiling tile missing in the hallway , floor in the room was dirty

Needs renovation