Fairfield Inn & Suites by Marriott Franklin Cool Springs

Good parking, convenient, quiet environment, friendly staff, comfortable bed

The hotel staff was amazing to help us get settled in to the perfect room for our 2 night stay. Will definitely stay here again when in town and hopefully the rooftop bar will be open and ready to enjoy.

What a disaster! The hotel couldn’t give us the room we booked, had no apologies, blamed it on their roomsystem that had recently been changed. Reception staff was not helpful, had a stoic attitude and at the end unfriendly and charged us even too much.

There was a rather long line of people trying to check and only one clerk which made for long wait.I made the reservation through Hotels.com and prepaid. When I got there, the clerk couldn’t find that I had paid and didn’t confirm it until we were going out later. He also took my drivers license and didn’t return it. I realized I didn’t have it and thought I had dropped it. When we left about 45 minutes later he had it at the desk and had not tried to get in touch with me to let me know it was at the desk.

Exceptional

Good breakfast. Parking convenient.

The location The person who checked me in was rude.

My family love it nice and clean and morning breakfast is fantastic too

This hotel was very clean. The rooms were spotless and very clean. It’s in a nice area with a lot of shopping/food places. Overall the stay was a great experience.

The location was perfect and the hotel was super accommodating with any special requests we had. I appreciated the friendliness of the staff and was impressed with their efforts. The elevators were out of service for half of our stay without and idea of when they would be back on. Staying on the 4th floor made this incredibly inconvenient. We did not receive any accommodations because of this or reimbursement either.

The location was perfect and the hotel was super accommodating with any special requests we had. I appreciated the friendliness of the staff and was impressed with their efforts. The elevators were out of service for half of our stay without and idea of when they would be back on. Staying on the 4th floor made this incredibly inconvenient. We did not receive any accommodations because of this or reimbursement either.

Very clean and modern. The pool shouldn’t be called a pool extremely small they should convert to a hot tub. The access to the outdoor roof top space was closed so that was very disappointing.

Exceptional

The pool shouldn’t be called a pool extremely small they should convert to a hot tub. The access to the outdoor roof top space was closed so that was very disappointing.

Close to highway and shopping NA

Close to highway and shopping NA

awful

Super Breakfast, Clean room

Yes. But the outdoor patio was closed for repairs. Had I known this we would have booked elsewhere. No outside seating was available at all.

Exceptional

Exceptional

Nice, New, Clean and Perfectly located near restaurant and shops. Wasn’t aware of the $41 charge after check in for incidental fees. Would have been nice to know the exact amount before checking in.

Nice, New, Clean and Perfectly located near restaurant and shops. Wasn’t aware of the $41 charge after check in for incidental fees. Would have been nice to know the exact amount before checking in.

Obnoxious loud noise above my cloning.. called 3 times to the desk. They stated they were going to evict people .. it was well into the night before we heard no noise.

The room was clean, and it was easy enough to get to. The lobby was set up beautifully, and we enjoyed our time to hangout with our friends and team. The hotel was average, at best. Not the best amenities, breakfast wasn’t great, and the staff was polite, but not extremely attentive.

The room was clean, and it was easy enough to get to. The lobby was set up beautifully, and we enjoyed our time to hangout with our friends and team. The hotel was average, at best. Not the best amenities, breakfast wasn’t great, and the staff was polite, but not extremely attentive.

Clean room and nice early breakfast, great location

Great breakfast clean room

Exceptional

Exceptional

Exceptional

Location of the property too good

Location of the property too good

Great location. Clean and friendly staff! Good breakfast with options!

Reception people were very nice and welcoming!

Very pleased with the variety of breakfast options. Clean rooms. Pool was very tiny but indoor.

Love the great staff Location Place and rooms are immaculate Our best place to stay 2-3 times a year

Convenient location to restaurants etc Clean Updated appearance If you have to park in the garage, the inside access doors don’t work you have to walk all the way around to the front …. Like what ? Hallways so hot and muggy

everything seemed to be in working condition

Friendly staff. Convenient location. Good breakfast.

Only one working elevator. Took a lot of time to get up and down from our room.

Staff at check in. I had already paid for my 2 night stay through Hofels.com and the front desk charged me $20 per room for incidentals which was fine but another $210. He said “his computer told him I owed”. I never understood him to say he was charging me $210 when I swiped my card and it didn’t appear on the screen either

Nothing

This hotel has large rooms, very good breakfast, tiny pool and free parking. The guest experience could be much better if air conditioner could be turned off. The control panel on the wall actually has "off" position, but the conditioner is never off. In the "off" position, the conditioner is still blowing air to the room neutral temperature, but it is so noisy!!! It was hard sleeping at night in such noise, ear plugs did not help. Front desk receptionists told that all conditioners in all rooms work this way blowing air even if the controller set to off. I stayed in many other Mariott hotels, but never had such weird problem with air conditioners.

There was a youth hockey tournament in town and a team stayed at this hotel and ran up and down the halls and in the room above us and made it unpleasant to relax and get the rest we went there to get . We always stay at this hotel 2 or 3 tines a year and never have an issue but my wife always requested a top floor but this time i reserved the only room left and didnt work out for us this time

The pool was closed during our stay. And the sink was not working at all.

N/A

Great hotel!

This hotel is lovely, safe and the location is excellent. Everything is clean and inviting, and the breakfast was good. The coffee and tea station was an added bonus, and I will definitely stay here again.

Breakfast was great, pillow was amazing. Overall very clean Nothing

Excellent service, clean room, good breakfast

Can I get aleast half a refund scone I had to leave 3 hours after check in

Terrible to mediocre

Parking was easy. I was over charged to what my reservation cost / quote. My total cost was supposed to be $421.55 and instead I was billed $480. We also reserved rooms with queen beds but were given two rooms with full beds instead.

Very nice the location was good relaxing mini vacation The hot water could have been hotter but wasn’t that bad

Breakfast was great. The lady working there was exceptional- very friendly and helpful. She obviously takes great pride in her job she deserves recognition! The sheets were scratchy. The bathroom just seemed so sparse- more washcloths, toilet paper, soap etc would have been appreciated.

Bathroom floors looked dirty and I need more than 2 bath towels in my room. We stayed 2 night and pur bed was never made

Very clean. Very quiet and the cleaning staff and front desk staff were all very friendly and courteous.

They are great!

Very clean and comfortable

Very nice, comfortable beds, clean rooms, great staff.

Clean room (although the coffee packets did not get restocked), good breakfast buffet, nice staff.

When I booked the rooms, I requested a handicapped room because we had a wheelchair assisted person with us and I just had back surgery on Thursday, so, I myself and somewhat handicapped. I also requested adjoining rooms at the time of booking. When we arrived, only 1 of the rooms were ready, which wasn't a problem, however, none of the special request I requested we met and after over an hour of rearranging with the desk clerk, we were finally able to get the handicapped room with the adjoining room (still not ready), even though I had already prepaid on 11/6 for both rooms it still took over an hour to get this much done. Once we came back to the hotel around 8 pm, I went to sign in for our second room. We were given keys for the 2nd room and when were went to the 3rd floor to use the keys, they would not work. Keep in mind I just had back surgery and am moving very slow, our other handicapped guest is in need of a shower and bed, so I went back down to the desk and the clerk did not believe the keys would not work, so we went back up to the 3rd floor to check them for himself (they did NOT work), back down we go again!! once we got back down he wanted to run my credit card again for incidentals of $20 for each room, total $40, that would be credited upon our checkout. I asked him at this time if he was sure it would not charge me again for the rooms rates and he assured me it would not, so now we are over an hours again trying to get checked into a room that was supposed t

Great

Excellent free charging for all you electric car fans!!

Clean room, great staff, friendly service

Hotel was very clean. Room was very clean. Parking was easy inside covered garage. Very safe area.

The breakfast buffet was plentiful and well prepared

Check in was easy.

Cfgr

The marketing photos create a false narrative for booking

Amazing time with family. The hotel is excellent. Good parking. All is so good

Nice place to stay.

Tons of great shopping in the area.

Wonderful!

Staff was very kind and knowledgeable.

Staff were great for check in, very mindful and polite. took care of me and checkin was very easy. breakfast was nice. bed was super comfy. will stay again. EV charging was a plus.

Everything was amazing from the sweet GSR's at check in and out ,to the amazingly clean rooms,and yummy full breakfast. I will definitely will be back.

The cart used for luggage is so much more

The whole experience was pleasant

The front office staff were so nice!

Property was in great condition and very clean.

Great location for overnight stopovers.

I gave only 4 stars for safety because we had a problem with check in. We were given key cards to our room. When we got to the room (pretend it is room #810) the key cards did not work. The keypad on the door of room 810 flashed yellow. We returned to the front desk and told the staff who had checked us in that these keys did not open the door to that room. She reprogrammed the cards. We were able to open the door to room 810 and discovered the room was OCCUPIED. Thankfully no one was in the room but we saw their luggage and shopping bags. We returned to the front desk and explained the problem. We were given key cards to room 812, next door to the room we had just accessed. You can bet I deadlocked the door to our room as soon as we entered. I felt bad for entering the room next door. If someone did that to my room, well, you can imagine the feeling of violation. Not good, Fairfield Inn!

Everything was clean, fresh and great beds. The location was perfect for shipping, good choices for food. Close to Franklin and not far from Nashville.

Overall a great experience with zero complaints. The workers were very friendly and attentive and acted quickly to get me in and out in a jiffy.

This was a clean and updated property close to the highway for us to stay on our way from Ohio to Alabama.

Hotel was in a great location near mall and restaurants. Check in was fast and staff was friendly. The rooms are updated and clean. Beds are very comfortable.

Really enjoyed our stay here for concert. Will definitely stay again when we are in town

Na

We enjoyed staying here. It was a nice place to stay the night as we were driving home

It was ok except the walls are very thin and could hear the noise from next door. Then when checking out the girl couldn’t figure out how to check me out and was very rude and it took her at least 5 minutes of typing won’t stay there again.

Excellent hotel! it's very quiet, well-kept and has a convenient location.

Wonderful hotel which was well maintained and had great staff willing to help.

We had a great experience at check in at the property with Bee i believe her name was at the front desk . She was super nice to talk to and very polite and courteous ! Thank you for the great customer service

Very cleN

They need a new method on mopping their floors. Because just spraying solution on the floor and mopping it up with a swifter wet cloth is not getting the floors clean. My children feet was black on the bottom from walking on the floors

👍

The location was central to Nashville (only about 15-20 min away) and Franklin. One of the managers, Venus Mancera, went out of her way to make sure our Memorial Weekend was the BEST and it was! Our room was great - spacious, clean and comfortable! We had 2 queen beds and the pullout sofa which was perfect for our family of 4 including 2 grown teenagers. The staff was friendly and the breakfast had enough choices for my hungry teenagers. Not to mention never ending coffee which we indeed needed! Loved having this hotel as home base for a few days and would stay again in a heartbeat!

Beautiful, clean, new, many places to sit and read, etc. Excellent coffee and breakfast. Love the rooftop patios.

Great location

The location couldn't be better

Very maintained property always stay here for work

Venus was the best!! She helped us with EVERYTHING!!!

When I walked into the room, the temperature setting was at 61° AC. I tried to turn it up, but it was taking forever so I turned it off then when I went to bed, it was so cold that I had to turn on the heat.

The hotel and staff were fantastic. The only thing I would change is the breakfast hours. Too early for me.

Very clean. The staff is wonderful. Nicely appointed rooms near lots of food options. Covered parking available.

Stayed here as a stop on our way to FL for Spring Break. Front desk super friendly. Only issue was Hotels.com mislead us into thinking we would be getting a suite with 2 queens and a pullout couch based on pictures and the description. That was not the case.

Nice comfortable room in an area close to restaurants and shopping walking distance

This is the worst Fairfield we have ever been to. Housekeeping removed items out of our room in Early Nov.. We made numerous in-person and phone reports, not one person at Fairfield would even investigate. We requested calls back from managers, never received them or any messages back. Sent emails requesting the monetary value of what was taken, which pictures of the the items I had to replace. You could still call us, but of course you never will. We have voice mail that gets translated into text so that we never miss a message. 5 calls and messages over 3 weeks yielded no response. Would still like a personal response at [email protected], but I bet this is highly unlikely. We will probably never stay at a Fairfield again, although we have been generally pleased in the past. The only person that showed any care or concern was the person at the front desk that took the initial report.. But her guarantees this would be forwarded to a manager were completely ignored by (1) housekeeping (2) asst mgr (3) mgr.

Fantastic stay. Clean and comfortable rooms. Friendly staff. Great breakfast! Would stay here again.

Good place to stay for short trips. Nice location, 24 HR Gym, clean. We have stayed several times when visiting family. Welcoming foyer and business area.

Was good and comfortable I’ll be back again

We love our Fairfield Inns. This one set an even higher bar for our next stay. Recommend.

The property was clean and the sevice was great.

The heat did not work very well. You could hear it constantly clicking on and off. And to get it to actually turn on you needed to turn the temp up to 80. We justbwanted the room around 70, so after it ran for a bit if you turn the temp back down to 75 it would shut off again. I think the heat was blowing directly on the thermostat. Besides this, it was a really nice place and we enjoyed staying there. Everyone was very nice and helpful.

The area is clean and the hotel, but I wouldn’t recommend nobody to stay here due to over 42x vehicles including mines gotten broken into 11/24/2024. They stole my weapon out my vehicle and busted my windshield.

The complimentary breakfast was good every morning. My room was quiet, staff was very friendly, and free parking.

Nice clean hotel! Would stay again.

Great place to stay if you are visiting Franklin, TN. Very clean. A+++

The shower leaked all over the bathroom floor, and the bedside lamps had an uncomfortable reach to turn on and off. Beyond that, staff was great. Location was perfect. Didn’t ever need to travel far for anything. Tons of dining and shopping options. Absolutely loved the parking garage.

Very nice and clean. The only think I would suggest is the floors between the levels be more sound prove. Lot's of kid's running up and down the halls, but overall very nice.

This was a great stay. The rooms were very clean, facilities were clean as well, and the staff were awesome!! Highly recommend!! Franklin, TN is a great place.

It was a really good stay. The pool was really of small and it’s been a week already and the deposit is still not back in my account.

The front desk staff was very friendly, helpful, and efficient.

Options for travelers.

Clean hotel and room, close to everything we wanted to do in Franklin, TN and the staff was friendly.

Clean

Very convenient walking distance to everything you could possibly want

We just stopped here for one night but it was so clean and comfortable. The breakfast was good with variety. My only complaint would be the door in room 201 wouldnt open or close easily, nor could we lock it. But we felt very safe here so we didnt really worry about it. We will stay here in the future.

It wasn't that far from activities near Franklin and Nashville. The HW wasn't that far when we departed for home!

Excellent hotel. Always clean. Large towels. Great breakfast.

Employees fighting during evening. Screaming and cussing at each other

Clean. Nice breakfast. Great staff

New appliances, free parking, and free breakfast. You can’t get much better than this. It was a great stay.

Loved this property. It was close to all we needed.

I would have given this hotel 5 stars BUT the ONLY reason I booked this hotel was for the pool. Myself and another person in our party called before booking and again the day before our stay to make sure the pool would be open and we were assured it would be. It was not. We weren’t offered anything for the inconvenience either. Luckily another hotel in the area was kind enough to let us come over with our 4 broken hearted kids so they could swim. Other than that, it was a very nice stay. Comfy beds, clean, and the best complimentary breakfast I’ve ever had at a hotel.

Newly built

Needed both elevators working for large groups.

The elevator was not functioning, I'm handicapped and we were on the 4th floor. Front desk clerk was indifferent and rude. We should get a discount!

Love this hotel...will put it in our travel notes for future trips

Definitely staying there next time we are in Cool Springs. Great place to rest.

Nice new well appointed hotel

Clean and up to date !

Exceptional stay!

I also loved the layout of the various areas to visit if I didn’t want to stay in my room. The icing on the cake was the complimentary breakfast!!! Such a variety to choose from. I posted pics on google maps just in case anyone else wanted to enjoy this beautiful place. I know I will make Fairfield Inn my hotel of choice from now on.

I have stayed at several different hotels, but this is my first time ever staying at a Fairfield Inn. I must say that I am thoroughly impressed and in awe of this wonderful place. Spacious and modern room, complimentary delicious breakfast, so many areas to explore outside of your room without leaving the hotel. The view from every window was awesome, and I didn’t miss trekking through the snowy streets to check out the surrounding area. Thank you Fairfield Inn and All of the many people who worked so hard to make my stay so enjoyable. 💜💜💜

Place looked brand new, very clean and updated. Rooms were spacious and the bathrooms were terrific.

The hotel does not allow each guest to adjust their own air conditioning in the room that the guest paid for. We called maintenance twice and they did nothing. They told us that due to Covid protocols, the air conditioning always had to be on and at a very low temperature. I ended up getting sick with my throat, in those days we were at -2 degrees Celsius and we were never able to turn off the cold air conditioning inside our room. I had a second reservation and I decided to change it to a better hotel. I changed to the holiday inn Express Berry Farms in Franklin. At the Holiday Inn Berry Farms hotel it was a wonderful experience.

We were in town for a work conference in Franklin. This hotel was a convenient location and just a short drive away. The hotel was very clean and still had a “new” feeling. The staff was pleasant and helpful with any requests. We would definitely stay here again!

I love this hotel. We stay here everytime we come to Franklin/Nashville.

Our bathroom floor was dirty where it needed a mop. The tub was stopped up. My sister woke up in hives. I told the guy at checkout. He didnt offer a discount or anything. He said, ill let housekeeping know. When I arrived, no one was at the front desk. Someone came out about 5 minutes later.

Great and very clean

Clean and modern looks

New, clean hotel

I’ve been stay here 4-5 times a year for the last two years and it’s been consistent every time

The staff was very friendly. Dining area, gym and pool are all very clean. Room was pristine.

This was a very nice, well kept property. Staff was friendly. Could use a larger pool for children to swim.

First time at a Fairfield Inn and it wasn’t bad. I’d stay here again.

It was an awful experience and left us nearly stranded out of state when they charged us for a room when we had prepaid. They were rude from the very first interaction we had and more than once insinuated that we were lying despite having proof. They were unwilling to work towards a solution or ask for help from higher management without us basically having a meltdown. It was very upsetting on a trip that was meant to be a celebration.

The property, building, and hotel room were all very clean and cozy. Breakfast was AMAZING (so many options). Would definitely recommend.

This hotel is in a great location for shops and restaurants. It's beautiful and comfortable. The staff is incredibly friendly and helpful.

The staff was very friendly and helpful. The surrounding area made for convenience. Walkable to local shops and restaurants. Plus, having a clean quiet place to stay made it all the more enjoyable.

Posted signs said breakfast open til 930 weekends and 9 am weekdays. Down before that time and staff had already cleared away breakfast items. Disappointed. Pool was small. Like large jacuzzi- temp of water was tepid, not cool and refreshing and not warm and relaxing. Somewhere in middle like someone had just peed in it

The hotel a free breakfast that was very good. Everything was clean and orderly. I would definitely stay here again.

Love cleanliness above all features and this was perfect. Nice breakfast. Definitely stay again.

Great stay. Clean hotel. Good breakfast. Nice employees. No complaints. Would stay there again.

I was surprised it was rated 8.2. I would have put it more at a6. Pool too small, noisy, old air conditioning