The Westin Dallas Stonebriar Golf Resort & Spa

The staff working in the restaurant were very friendly.

Superb

Great customer service experience! Amber at the front desk was very kind and accommodating when needing to extend my stay. Alana was very kind and informative. Sterling at the pool was wonderful and very attentive. Overall was a great experience and I would stay here again! NA

No valet derby ce with bags and restaurants were unavailable a lot and food no goox

When we arrived, we ask the man outside for valet to take our bags up. He said they didn’t do it and brought us a cart to load ourselves which was hard to steer. The breakfast was sparse and not open at 10:45 because they were setting up for lunch.

Very professional staff

The property was very nice and the staff was super, with the exception of the evening guy at the check in desk . Everyone was friendly , upbeat and enthusiastic the evening guy in the check in desk was cold and appeared to not care . Jackie who worked with golfing aspect of the hotel was amazing !!!

Room didn’t look like it was cleaned prior to our arrival. I assume it hadn’t been used in a while considering the accumulated dust. The bathroom shower curtain was not usable and it was tangled around the curtain rings, which were also loose and some broken. For a luxury rating, it didn’t feel luxurious at all

The hotel structure and grounds are quite beautiful. However it’s clearly apparent that the hotel is at least 5 if not 10 years past a restoration and refurbishing project. Pool area is very dated, metal fencing on the property is falling over, there is only so much paint and caulk you can use before it’s time to replace. The barn door bath door fell off the track the first time we tried to use it. Barn doors dates this hotel at least 20 years since it was last touched.

I loved the hotel and the location! Staff was really friendly and helpful.

My favorite is The pool and the Beautiful golf course . Stunning !

The location was perfect and the beds were extremely comfortable. I especially loved the scent of clean and fresh laundry floating through the hallway. We will definitely stay and recommend to our out of town guests. N/A

The location was perfect and the beds were extremely comfortable. I especially loved the scent of clean and fresh laundry floating through the hallway. We will definitely stay and recommend to our out of town guests. N/A

Exceptional

All good

Always Perfect! Best Mother’s Day Rest and Trip. This is my favorite Hotel in Dallas.

Fantastic as always

Check in was fast! Breakfast was good. The room was warm….. We had the air on 65 and it still wasn’t cool. Bathroom could have been a little nicer. My husband had to ask the housekeeper to clean our room??‍♀️

Check in was fast! Breakfast was good. The room was warm….. We had the air on 65 and it still wasn’t cool. Bathroom could have been a little nicer. My husband had to ask the housekeeper to clean our room

Exceptional

My wife and I have enjoyed traveling to this Westin property for 20+ years now. It's always first class. Great location, friendly staff and well appointed rooms. A must stay!

Location, size and amenities. The staff was professional and friendly. More staffing at the bar, only one bartender and no service at the swimming pool and it was crowded.

Pool area. Not what is advertised

Not what is advertised

Location, size and amenities. The staff was professional and friendly. More staffing at the bar, only one bartender and no service at the swimming pool and it was crowded.

Great bar, kind staff, and clean lobby and rooms

I like the overall aesthetic of the hotel. Our balcony faced the pool, hot tub and golf course which was a pretty view. We also surprisingly got to see fireworks outside our balcony. A robe and slippers were there which was nice. Parking was also super convenient. They had a live singer there for dinner that sang acoustic and played guitar. The view wasn’t much of a golf course it was more of a view of the pool and hot tub and due to being by the hot tub and pool at times it was noisy. The tv didn’t work we had to call someone to fix it and it as mounted crooked. The pillows stunk and the coffee we made at white stuff floating in it after it was brewed. The waitresses at dinner were so rude and looked unhappy. The draft beer was flat and my second cocktail which was $15 was made awful! The food was so overpriced as well as the drinks. Restrooms were not baby friendly as there were no changing tables for my baby and toddler.

Excellent service from the front desk, the bartender needs some improving

Great resort with excellent golf, spa, and workout facilities. Complimentary shuttle is available for transportation to local shopping, restaurants and other activities.

Didn’t have breakfast! The bar was very clean and the two bartenders was awesome

The Westin was a beautiful hotel. They did not get our booking from hotels.com so it caused a bit of chaos and we had to wait several hours for them to figure it out. The staff was on top of it and very kind, so i have no complaints with them! I’m not sure what happened on the hotels.com side, but that could have eased the situation had everything shown up as it should, considering we paid in full when we booked.

The property is beautiful and well kept. After being told the pool was heated, we booked a stay. The pool was not heated and too cold for our family to enjoy. It was also dirty, and there was no staff around at all.

The property is beautiful and well kept. After being told the pool was heated, we booked a stay. The pool was not heated and too cold for our family to enjoy. It was also dirty, and there was no staff around at all.

The staff and front desk were incredibly friendly and helpful, the room was great and updated and the beds were so comfortable. Perfect weekend get away. Dog friendly and very accommodating to our fur baby! Food and drinks awesome. Kids loved the pool/splashpad/slides. Thank you for a great stay!

Very good

Exceptional

Amazing stay and amazing atmosphere it was incredibly beautiful and quiet, which is what I’m looking for in any stay… the only thing I would critique is that amenities here, like the golf and spa are kind of misleading and kind of hard to understand online and on the paper.

Love Meagan

The hotel is beautiful and in a beautiful area with beatiful view..BUT the service could have been better it did not align. I felt the carpets needed cleaning especially with some guests having their pets. I simply expected more for price and location. Staff did not go above and beyond to accomodate.

Exceptional

Amenities were fantastic and located great for entertainment close by. Golf course was so nice but pretty expensive. Golf cost was a little high

Amenities were fantastic and located great for entertainment close by. Golf course was so nice but pretty expensive. Golf cost was a little high

Excellent breakfast service

Clean room, very friendly staff. Property is beautiful.

Very pet friendly and great place to stay for the family. Great location as well

Breakfast was very good

The advertised hot tub did not have working jets which also led to the well heated tub to be covered with leaves. The room was in tip top condition and well decorated. All staff from front desk, cleaning, Starbucks to bar were fine. I guess another issue would be the lack of valet parking when we arrived about 6:30 p.m. Thursday. We ended up needing to park over 100 yards from the entrance. Oh, there was also no bellman to take our suitcases, hang ups and coolers to the room.

Lovely

We are always satisfied! Family friendly !

Staff was welcoming, room was clean. Parking lot is a bit far

Great hotel, friendly staff and very clean. I enjoyed their gym ;)

It was very nice.

Great location great staff a lot of amenities. The only issue with my stay is I had a room that was next to a suite filled with a group of teens or 20 yr olds and they were very loud. Loud music I could hear their conversations through the wall.

Great first experience!

Great place treated my wife and kids excellent. Beautiful property.

Every time we stay at the Westin Stonebriar it is fantastic! Easy check in and out and beautiful property near by a ton of things to do!

I made a reservation for 2 queen beds and called to tell them my check in time would be 1030 and they okayed that. When I got there there was no more 2 queen beds available and gave us a pull out “roller” bed. Definitely disappointed in that. But everything else was great. We really enjoyed our stay.

Room was clean and the staff was super nice!

There was a rat at the pool

The property was clean but it is definitely an aged property. Several cracks in the wall and bathroom of our room. Staff was great.

Spotless room, fast check in, nice pool area. The lounge area is spacious with live music

Clean room, very spacious, easy parking and close to dining and shops. Definitely recommend this place for a quick little weekend getaway.

Always a great stay at the stone briar. we always stay here for the cleanliness, the smell when you walk in. The bartenders are awesome and Miss Tori up front is hands down the best host!

Very nice property. Check in was efficient & stay was very relaxing.

My dog and I stayed here for NYE and had the best experience. The property is secluded enough to feel like you’ve escaped the chaos of DFW and the grounds are wooded and relaxing. The service and staff were so kind and attentive. The spa was the highlight. I had an incredible massage by Greg and facial by Melissa. Everyone was so nice to my dog and it’s a very dog friendly property. Bed was comfortable, bed was clean and pool area is huge! Love that the spa had a steam room! Can’t wait to come back!

The toilet paper was the thin rough texture. House keeping was super loud cleaning above the room at 5-5:40 pm.

My

Staff was friendly.

Horrible experience. However, it was my own experience. It may not occur to anyone.

Room was nice and clean. Tons of extra charges when checking out. Food was below average for the price. I won't stay there again

Everything and everyone was excellent.

Great customer service.

Good value and staff were very accommodating.

Location, beautiful property and breakfast.

Clean room and amenities!

Everything was clean and nicely appointed.

Room was spotless and staff very helpful and courteous.

Room was perfect. Lighting was dim and welcoming. Enjoyed our stay

Excellent everything.

The atmosphere was just amazing

Staff was amazing. There was a speaker at the hotel while we stayed and people swarmed into the hotel. The staff and the police handled the crowds very well.

We got in at 12:30 pm and didn't get in until 2 am because there was confusion about our booking.

Good

We’ve been staying here for over 20 years now and every time it’s five star staff and accommodations. This place is timeless without feeling dated. In our most recent stay, the bellhop even offered to go to the local CVS to get some medicine late at night for my wife. They really go above and beyond to serve with excellence and it’s a beautiful property that’s located by everything you want!!! Love this place!

Pool was closed during our stay. That was disappointing They did shuttle to another property. Hot water did not work for our evening showers. Not sure why?! Great location for our stay. Price was high for what you got!

Dirty

Clean rooms, friendly staff. Only complaint would be that the patio was shut down too early. Understand the pool being shut down, but weather was still nice enough to sit outside. When we went out to the patio, all the fire patio tables had been taped up to not use. Would have been nice to still utilize those.

Upon arriving at 2:30 am after long 2 days of packing for a big move, we were greeted by night reception scalding us for “not calling in advance” being that we were arriving so late and that it “may have required reservation be re-entered into the system”. I’m sorry…who is customer here?! Then I was told that there are “no late checkout”

Very strict check out time even for elite member and we were wedding guests as well. They consider neither

Great place

Great experience

Waitress in restaurant was pleasant and did a great job

NA

Our stay was excellent.

They were having some sort of party so it was loud at night Hot tub was nice Breakfast was ok I wouldn’t get it not worth the $50 Hallways did have an odd smell Also heard dogs barking thru walls

We got a room on 2nd floor and throughout the stay, there was a strong mildew-like smell in the hallway. My friend and I had to hold our breath when leaving the room and back to the room. We even told the front desk and the smell never went away. Other than that, our stay was great!

Great hotel !

Great

Great place

Property shows wear/tear. Needs renovations

1

yes and yes

Staff was rude. Nickel and dime you for everything. I called asking for silver wear and was told id have to order food from their room service in order to get silver wear. Property is pretty but staff was horrible. Wouldnt go back fir that reason alone

Excellent secluded location close to retail and great foodie spots. Great restaurant inside and pool is awesome. Only downside is we had a herd of hippos above us when we stayed that ran all night.

We’ve stayed here for over 15 years and the property is always first class. Timeless and classy!

This hotel feels tucked away, yet only minutes from anything you would need or want.

Very clean and peaceful

Great

Fantastic hotel! Loved the ammenities especially the pool and hot tub. Only negative was I got some kind of stomach bug/food poisoning from the crab cakes. My family and I spent a special weekend together eating all sorts of food and I was the only one to have crab cakes and ended up in the bathroom for 2 days after. Otherwise the hotel was fantastic!! Just stay away from the crab cakes if you order room service.

For a relaxing vacation, much needed to destress, the amount of noise from the pool was very overwhelming and went on from very early morning until after 11:00pm. One night I tried to call and confirm when the pool closed, nobody answered. I went to the desk just to ask when the pool would close, and the employee was SO rude and dismissive because others had already complained as well. My room was incorrect, when I addressed that as well and paying more for a different room the woman at the desk told me I should have said something sooner. I would never stay at this property again, and if I didn’t have a friend in the industry with this brand, I’d never even consider them anywhere again.

Wonderful staff!

Stay was fantastic. There are extra resort fees that I was charged upon check out. I didnt love that part.

We’ve been staying here for almost two weeks and I love everything about the hotel, from all the amenities, layout, housekeeping, full bay to the friendly staff.

The hotel has it all, golf, swimming pool, spa, two full size bars, a Starbucks, a restaurant, and a unique large area apart from the lobby that has a cozy couch arrangement for a family gathering with a large table off to the side with electric to power up your laptops, study, or play board games. I have never seen anything like it in an hotel and it offered a setting with the comfort of home. Once or twice a week there is entertainment by a singer/ guitarist in the bar area.

The hot tub and pool are nice and quiet at night.

Really enjoyed my stay. The room was extremely cold but the staff provided blankets until maintenance could fix the thermostat. Room was clean, hotel smells nice.

We have stayed here a few times now, and can honestly say we have had great service each time we have visited. The staff are always helpful and the hotel is very clean. Had a couple of issues with the safe in the room, and having spoken to reception, they were sorted out very quickly by a friendly staff member. Will certainly visit this hotel again.

It was great beautiful place to stay

Food is ok , charges every way you look parking , valet daily or nightly , resort fees , travel fees

Clean, quiet and very nice

It was very pretty views looking over the golf course.

Stonebriar resort is a wonderful facility with everything available or close to anything a family might want to do. Great experience!!!

Great property

Good was great

The pool boy was the sweetest, don't remember his name, but he was there til the outside bar close. The waitress at the restaurant, can't remember her name either, but she closed. She was sweet and very attentive! Great hotel, clean. Will be back for sure

Housekeeping never came to our room. I had to call and ask for towels. Front desk argued and blamed Expedia for making a mistake when I clearly had a receipt showing 2 breakfast included. Pool was disgustingly dirty! I would not stay at this property ever again!

When we arrived the cart we were given was VERY broken, the man that gave it to us apologized and said that if you bring your own luggage up it’s the one you have to use. I had a baby in my arms and was unable to push it at all. We paid extra for a balcony… that overlooks the parking lot. Don’t waste your money there. Check in was amazing, everyone was super friendly and helped us with breakfast buffets. The rooms are spacious but the shower was completely broken. There was no stop to the turn of the knob so you didn’t know when it was hot to cold or when it was switching to the hand held shower. We will stay again but will not pay for a balcony and will check the shower before we get comfortable in the room.

Enjoyed our stay. Hotel needs to update rooms and bathrooms. Towels and sheets had holes and everything looks a little worn. But overall we still enjoyed staying here and loved the pool! Very disappointed in Hotel.com because it shows total charged, and it appears it includes the extra fees but does not. So when checking out of the hotel, it was quite a bit more than expected. I wish they would include all the fees or at least not list them above the total. Because that is not going to be your total! Misleading. Also, disappointed we had to pay an extra $20 for a late check out of one hour. And heads up...the breakfast voucher does not include the buffet!

Everything was clean the staff was nice the pool was great . I didnt like that there didn't have enough

Staff were great, area was well maintained, pool staff were very friendly and attentive.

The service was outstanding!

Nothing bad at all!

Great place to stay for families!

We stayed in the suite and the floors were sticky and dirty

Great hotel, surrounding area offers multiple restaurants, shopping

It was more upscale than my usual hotel stays, so was fun and totally satisfying.

We really enjoy the Westin Stonebriar property and have stayed here previously. It is large and luxurious. The service is great and the rooms are well decorated. We had to ask for many things that are usually provided without having to ask (water bottles, towels, robes, etc) but upon request they were provided quickly.

Lobby is beautiful. Room, was outdated and there was a big hole in the carpet in the room. Bathroom floor in room was dirty from the 1st day. Not sure it has been moped in years. On Friday & Saturday night, late in the evening into the morning, loud people off of our balcony talking . Got stuck in the elevator with some people. We had high gopes for this property. On a positive note, the entire staff from the front desknto the restaurant were fantastic. They get a 10 out of 10.

I have stayed woth Grandkids, and many times as Adult trips . We will be back soon !

Very beautiful property and courteous staff

The hotel strikes a great balance between comfort and professionalism—exactly what we needed during a work trip. The rooms were clean, quiet, and well-appointed, making it easy to relax and recharge after a long day. Staff were consistently courteous and attentive, which we truly appreciated given our tight schedule. We didn’t have time to explore all the amenities, but everything we did experience—from the efficient check-in process to the comfortable common areas—reflected a high standard of hospitality. Would definitely consider staying here again, whether for business or a longer leisure trip.

They were never changed after we politely asked housekeeping, It was an uncomfortable situation.

Great resort and reasonably priced.

As soon as we got in the room the toilet was clogged and would not flush. The lobby was full of fans/air conditioners that made it extremely loud downstairs. They refused to turn the waterfalls on at the pool.

Van Zandt air conditioners were very loud in the lobbies and hallways

Nice, comfortable, clean beds and pillows

Beautiful property and beautiful hotel

Loved everything about our stay. It was perfect for a couples weekend, but would have also been great for the whole family. The room was clean, and the bed was very comfy. The service was excellent everywhere. The food at the restaurant and the bar tasted great...get the quesadillas. The pool was equally great for both couples and families with kids. Kids will love the slide. Adults will like the poolside drink and food service. Definitely will be back.

The hotel is nice and the rooms are clean.

Also, the door close automatically which is common but they band which is annoying at 6 am if you want to sleep in.

I have stayed at this hotel many times over the years and it is always clean and comfortable. The staff are great to deal with and welcoming.

Comfortable beds, free parking, very nice staff, a restaurant and Starbucks on site. Big pool to relax, family friendly and safe place to stay. I would certainly stay here again in my next trip.

It was a great quick getaway. The food was good and the pool is amazing. A true staycation vacation spot!

Great staff,friendly. Beautiful setting

Staff at the restaurants were cordial.

I highly recommend when in Frisco.

The rooms were very humid and looks like they thermostat issue.

Nice property, nice rooms, friendly and attentive staff, good food, nice pool.

FANTASTIC experience from the front desk staff, evening staff, bar staff and everyone in between. A very memorable experience. We can’t wait to come back to Dallas

Love this place

Awesome stay love the pool!

The property is well kept and convenient.

Great hotel! Staff

Great staycation

The room and service was great.

When booking I had two options, daily housekeeping or not, I chose daily. Nothing the first day, I had to go to the front desk and request towels. The second day no housekeeping, I had to go to the desk and request towels and cleaning. The overall staff appeared to be at a low level, I learned that they were just getting geared up for the season. If you're considered a four star hotel and your open, gear up on your own time, NOT mine! I received the final bill in my email, reviewed upon arriving home, each night I was charged a Resort Service Fee of $25.00 per night, three, for what? It was not disclosed prior to booking, after booking or upon checking in. Valet, $25.00 per night, they had half the lot coned off as valet parking only, leaving no choice when arriving back in the evening. We attended a wedding at the adjacent golf course, that was very nice and the food was excellent, with I could have said the same about the accommodations, very disappointed, won't be staying at a Westin again!

Great hotel and location

NA

Would definitely stay here again. Everyone was very kind and helped me out at every turn.

Wonderful hotel. Super clean. Bed super comfortable.

Great hotel and area.

Title: “Reliable Comfort with Room for Improvement” I always enjoy staying at The Westin. The customer service, facilities, and food offerings consistently meet high standards, and this visit was no exception. Room service was a nice touch, though I do have a few suggestions to enhance the experience: • Consider adding alcoholic beverages to the in-room dining menu via the app for added convenience. • The short rib with polenta had great flavor but arrived nearly room temperature, which took away from the overall enjoyment. • The corn chowder, unfortunately, didn’t quite hit the mark. • The tacos were tasty but could benefit from a crema or similar accompaniment to add moisture and depth. On the upside, the orange creamsicle cocktail at the bar was flawless—definitely a highlight! I hope that remains a menu staple. Overall, it was a great stay, and I would absolutely return. Thanks to The Westin team for helping make my Mother’s Day weekend special.

Just parking a little bit of issue

So bad. Things were falling apart. You shouldn’t list them as a hotel.

Worst wifi connection you can j.shi d. I had to check out after 3 yous I checked in. Awful. Not even the menus in the room - bar code- not working.awful. stay away

Loved it

Needs a lot of maintenance in room and common areas.

beautiful and felt at home

Pool area is lovely. Great Staff.

The room was fantastic. Bed was extra comfortable and the AC held up well. A lot of fixtures are loose and needed adjustment and one of the fire alarm devices was missing a base plate (I design fire systems so it especially bothered me). Parking does get pretty bad at night if you go somewhere and come back late. If you have the money than the restaurant is very good but expect $80+ per person for dinner. Room service is just a smaller menu of the restaurant so if you’re feeling snackish and don’t want a full meal you will have to find somewhere else.

Always love staying here. Front desk staff is awesome and rooms are very nice.

We had a lovely stay. Our kids really enjoyed the slide, pool and hot tub. The rooms were clean spacious, and the staff was excellent! Definitely will return!

The elevators were the worst. It almost closed on my hand as I was holding it for my family member. The breakfast restaurant was very good.

This was an average stay

The staff was great and friendly. The pool area was fabulous. Room was spacious!! Shuttle was great!

The staff was super friendly and accomodating

Westin is a good option for Frisco stay. This hotel is located next to a golf course. It is quiet area. In general parking is easy, but when some event happens there parking becomes challenging. Ate breakfast there every morning in the restaurant - food was good, but the service was very slow, not due to any fault of the staff, but because they were so few of them, it needs more staff.

Very clean and relaxing

Breakfast was of a good quality and we had a choice of buffet or menu in our prepaid room rate. The freshly made omelettes were especially nice. We only ate at Beans & Barrel (the cafe) on one occasion as found the choice a bit poor. The restaurant had the same menu and was very quiet each night so we didn’t feel that was worth it. There are a couple of good restaurants close by - Cantina Laredo (modern Mexican) and Aria (Eastern Mediterranean). We did enjoy relaxing in the outside bar terrace each evening though and if you enjoy live music, there’s usually someone singing in the bar area. The pool and whirlpool were also a bonus and despite it being only April, was ok to swim in.

Comfy beds, extremely clean property, speedy check in. Everything was smooth! Walking distance to a lot of eateries in the area.

Really enjoyed my stay

This property was amazing!

Beautiful property with lots of amenities. Traveled with family and the property was quiet at night making it easy to sleep. Comfy beds & spacious rooms. Pool is big and has a fun water slide and splash pad to keep kids occupied and having fun! Will definitely be back.

Everything was awesome especially the front desk gentlemen! I can’t remember their names but I believe one of them may have been named Marcus? They were so helpful and attentive! I’ll definitely be coming back to this property!

We had a serious moth problem in our room. They kept appearing at night in both the bedroom and bathroom. In trying to figure out where they were coming from, we looked behind the beds and were shocked by how dirty it was—clearly it hadn’t been cleaned in a long time. To make matters worse, we even found a dead moth stuck to one of the pillows. It was really unpleasant. While the property itself was decent overall, the moth issue and lack of cleanliness were major turn-offs.

Over all it was nice

Friendly and accommodating staff. Need more options on room service

The place and staff were good, but not great restaurant and bar. Also if you don’t golf, no point in staying there. It was ok, but not sure of I’d go back.