Red Roof Inn Plus Baltimore-Washington DC/ BWI South

Nothing

Very good

Room was ok. The air conditioning blew air that smelled of smoke. The parking was minimal near room due to boats extra vehicles and other items cluttering up the grassy areas. Staff was nice but would only refund me 1 day after I checked in and left 30 minutes later. Two characters were tweaking and possibly doing drug deal paranoid and left after they saw me looking at them. Trash all over the walkways including condom wrapper. Smelled of marijuana was prominent.

Bad

The check-in process was easy, and the staff were friendly and helpful. The hotel was convenient for a short stay and had everything I needed. The room could have used more towels and additional soap. Other than that, my stay was comfortable.

Exceptional

Nothing The women at the desk was very very very rude She had the ugliest behavior, There should be a better person with a good attitude, that could cover the other things The room was smelling like a tobacco smoke I couldn’t handle it but when i told the rude lady dhe made faces and behave like she is my mom I wanted to slap her There was no shampoo in the bathroom when my husband went to her to tell her she argued that he is lying. I washed my hair with body wash , and the body wash was also almost finished

Nothing The women at the desk was very very very rude She had the ugliest behavior, There should be a better person with a good attitude, that could cover the other things The room was smelling like a tobacco smoke I couldn’t handle it but when i told the rude lady dhe made faces and behave like she is my mom I wanted to slap her There was no shampoo in the bathroom when my husband went to her to tell her she argued that he is lying. I washed my hair with body wash , and the body wash was also almost finished

Location Front desk lady with the glasses Room was sorry matresses gross found a single live bedbug in room

Front desk lady without the glasses Location Front desk lady with the glasses Room was sorry matresses gross found a single live bedbug in room

Paid for the "nicer room" it was ok. No desk or anything like picture. Not dirty, whole room smelt like weed though. But all in all it was what I needed out of a quick business night.

Hotel is outdated and very dirty. Beds all sunken in and rooms smell horrible.

Available parking

Bad

Very misleading

it was bugs and they were on the pillow ans they did not change the sheets or nothing

Comfort

Location Comfort

it was bugs and they were on the pillow ans they did not change the sheets or nothing

Exceptional

The first room they put me in had baby oil all over the floor bed was dirty and roaches running around. Second room the a/c didn’t work well and room was musty and also had roaches. I had a 3 day booking and left after 5 hrs. Asked for a refund they that was with hotels.com still haven’t received it after 48hrs. Will never stay at red roof inn again

it was a very cool night and the heating did not work The front desk clerk was very rude she talked on the phone the entire time she checked us in

The room smelled very stale, like old ashtrays. The bathtub was dirty so I didn't take a shower at all. Thankfully I was only there for one day to attend a funeral nearby, so I just bird bathed. I wouldn't stay there again.

Exceptional

It was close to where we were going for the night The first room smelt like a musty old basement , there was key cards left in the room , the bed had two huge sunken in dips and is thin as 2 inches . There was no fridge . There was rooms that ppl must live in and they were outside like it was an apt complex.

Cool

Absolutely amazing

Room was perfect for what I needed, single night stay close to the airport.

No heater in the room

Clean amazing as always

Ahora está un más reparador el hotel y más súper limpio sábana y guaya en buenas condiciones lo recomiendo

Good

Staff is always

Absolutely amazing and quiet

No hot water in shower or sink.

Everything was great! Staff is great!

Clean room great staff. Love this property. Enjoy the peace.

It worked great love the property!

First room we were given had roaches. The second room seemed clear. During a snow storm they had no plows come through was told they'd be here tomorrow after the snow so they only have to do it once.. room is very very dated and old.

Amazing. They are great!

that need to clean rooms much better then that are doing

very lacking. The bed. The key thing was horrible. mattress was soft worn out, thin and lumpy. The room smelled of cigarette smoke. The fixtures looked at least 2 decades old. I ended up leaving and getting a room at the Best Western. I havent seen a hotel this bad in years

Excellent service

NA

Clean, comfortable rooms only problem it needed a heater, but I loved it

Clean and comfortable.

Trouble free check in.

Room was fine. Could see the age of the room but otherwise fine.

Woman attendant at the front seat at check in was so friendly when checking in!!! When got to the room it was nothing like the pictures on the advertisement for the hotel. All was outdated inside and not as clean and fancy as the pictures lead you to believe. Then once there was lots of noise from dogs barking, staff because of the are where the cleaning staff kept their equipment. The their were big dogs barking that were in the property and then a balcony room party of at least 20 people in and out of the room. When leaving after bout only 6 hours there the younger man never said a word to me when handing in the key cards. Paying that mic for a room for a few hours and or if it’s over night stays to get sleep or for whatever reason the level of comfort from the outside is as not acceptable m. The inside was clean but outdated compared to the false leading pictures in the online if the hotel itself. Old furniture, heat burn marks in the vents, paint on the bathroom floors, bathroom sounded like it was ready for take off when you turned in the light. Best feature of the whole room was the updated sink!!! There was no mini fridge or anything for this being a 600 some square feet king size room. A little unhappy with this stay. Would like to see something to make this better for a future visit thank you

Rating: -10 stars I confirmed a bed bug infestation here. After bites and finding a bug, I made the mistake of staying another night (using the seemingly-clean second bed) and was bitten exponentially more. The front desk was unhelpful and accusatory when I asked for a new room, blaming me for not reporting it sooner. When she mentioned a refund, I asked if the new room would also have bedbugs; her knowing look confirmed my fears. Getting the refund was a nightmare due to her attitude and the tedious process involving Hotels.com, wasting an hour of my time. Avoid this location at all costs. The bed bugs are bad, but the dismissive and unprofessional service made a terrible situation infinitely worse.

This is the worst motel we've ever been to. The room was dirty and full of roaches. We got no sleep due to people outside all night long and too scared to sleep with all the roaches. Worst stay ever!!!

Front office girl is so rude and dsnt belong in the hotel business

Had bugs crawling out of the vents

The room was full of bugs possibly coming in from the bushes surrounding the property. Carpet in the room was dirty. Air conditioner was noisy all night.

Ok

Never stay there, terrible experience

Kinda get what u pay for no hot water to take shower people fighting in middle night in parking lot not the worse IV stayed not the best

Dirty room smelled like cigarettes, roaches, dirty towels and linens, dirty bathroom loud at night and very sketchy no snacks and the upgrade was not needed felt like it was a regular room wasted my money on nothing.

So bad Hotel Condition and so bad stuff

The place was horrible. Did not feel safe. The room and grounds reeked of smoke and marijuana.

Poor cooling, dirty rug, No Ice, Breakfast was a joke.

Great Hotel

We reserved for NON SMOKING and was given a SMELLY SMOKING ROOM and front desk staff tells me no more room. Staff is unprofessional, unattentive to guests. No amenities of any kind..not even morning coffee.

This property is dirty nasty bottom of the dumpster trifling. The staff is rude and nasty. The sheet has stains all over them. You don’t know if you sleeping on clean sheets or dirty sheets, the room, stink, and reek of cigarette smoke. The tub was brown. I couldn’t even give my baby a bath. The sink was nasty like someone dirty washed up in the sink before and didn’t rinse it out. the room was just disgusting smelled is someone may have urinated in the room and I had two rooms one smelled like urine and the other smelled like cat or pet or whatever it was just nasty. I would not recommend this to my Enemy. Just disgusting then the icemaker has spiderwebs and dirt all in it is nasty. Then every time I leave when I come back I have to go to the front desk just for them to unlock my car because I couldn’t get into my room so just imagine getting off work at 4 AM and you can’t even get in your room you gotta come back down the steps just to go to the front desk just to get your room key unlocked for you to be able to get into your room and every time I have to do that the Lightskin girl with long hair and light eyes. She has such a very nasty attitude with me every time as if it’s my fault that the keys just stopped working the other young lady I believe her name was Kim. She was nice other than that. The other lady at the front desk was so rude. I’m professional and had a bad attitude

Didn't even stay one night.

The quite ness

The front desk guy was nice at beginning offering to give a refund. When I came back it was a whole other story he got frustrated and acted like I just went to the room for a quickie.( I had my family) the room smelt musty and was pretty dirty and run down. Another coupe was there complaining about bed bugs. He gave me the paper with the refund but hotel. Com didn’t want to refund. It’s currently in dispute with Mastercard what a nightmare this has become. Stay away.

dislike. the room smell horrible like homeless house and dirty room. really bad smell and also when you booked online the room it's saying smoke free. but the room smells cigarettes and also all corners have dogs hair. when you sleep on the bed there's something itchy your body. please don't Waste your money. I'm not sleep like this room for free. Thank you!

There were roaches in the room

Terrible just straight terrible. Everything was trash!!

The hotel desk staff Keisha was really nasty. I drive 4 hours. She refused to look at the printed itinerary and let me check in. She claimed I wasn't on the list and that was it. When I started video taping she calls the police for no reason.

Receptionist was unwelcoming and rude. Provided not proper instruction / direction. We had to figure things ourselves, the coffee station was dirty, receptionist area was barred like some jail. Spoke rudely etc

The ac knob is broken instead of fixing it. I guess they rather come and stick a pencil in it to turn on. I'm sure this wasn't the first time. The bathroom walls paint is peeling off. The room was suppose to be non smoking. I don't smoke or drink and i can assure you. Somebody have smoked in that room. The room floor was sticky. The front desk lady was okay. The outside parking have trash laying around the building and be aware of nails. I got a flat. This location is close to the mall and lots of options of food. Just know almost everything you're looking at for food that says close by is the mall. Fyi

Everything sucked

Nothing like it looks on website. I had no microwave or refrigerator. I saw a few roaches. Just didn't seem CLEAN

I never witness anything like it. That hotel needs new staff members.

Room 153 had a bad smell

This was an overnight stay and the room was clean. Once we turned on the ac the room was comfortable

Not bad for price. Had no issues with room.

Terrible customer service.

When my plane landed a little after 3:00 I called the Red roof inn for shuttle the shuttle. The extremely rude person who answered the phone said we ain't got no shuttle. Then I said your advertisement of Expedia said you had a shuttle at which point they hung up on me. I called Expedia and they said too bad for you you did not cancel before 2:00 pm. After arguing with Expedia for over an hour at the airport I was exhausted and booked another hotel room. With the live chat with Expedia they offered to give me back 65 Expedia dollars. I've said I want a full refund because you are a partner to fraud with Red roof inn BWI South. They said we'll get back with you just got my email today July 4th and they offered me $25 in Expedia cash. I'm reporting Expedia and this hotel for fraud to every consumer protection commission I can think of I am extremely disappointed with Expedia. Prior to incident I have never had a problem with Expedia they have always been excellent to work with I am extremely sad. I suggest everyone call the hotel before you bopk to confirm anything you check in your filter section.

The room wasn’t that clean. There were a lot of things broken (chair, side table, electrical outlets). Front desk person wasn’t very friendly.

The room is very dirty. There were insects flying around in the rooms and stains on the sheets. Hotel staff was sitting out of sight while screaming from the next room. Terrible

It was ok but the sheets were not clean and it just wasn’t giving what it was supposed to for almost $100 a night.

The room was INFESTED with roaches, only one outlet worked and the power went out. We tried for an hour by phone and in person to contact the front desk and no one was in the office

Easy access from highway. Absolutely no friendliness from staff. No greeting checking in or out. Check out lady never got out of chair. No microwave, fridge or coffee maker. Room was somewhat clean but needs more attention.Smoke smell was masked with air freshener. Water was shut off on my last morning. Parking is an issue on weekends. Might look for somewhere else to stay next time.

The area of the hotel is decent and located near to food and major highways. Definitely recommend a car if you do stay at the hotel. I would stay again. But keep expectations low.

Price was good

Customer service could have been better. I stayed 3 days and they never cleaned my room.

The hotel room and grounds were clean. However, the noise level at night was unacceptable. There were people hanging out in the parking lot until 2 AM, being loud. in addition, cars kept pulling into the lot blasting loud music until past that time.

It was okay

Booked a smoke free room due to young children and received a room that smelled like smoke throughout the stay. The air conditioner leaked and left a puddle of water all over the floor. The room was dusty and dirty towels was underneath the beds.

When I arrived, they said sold out. They offered me a room it was not cleaned and Ned haven’t got a sheets

Modest place, just the basics, but good value.

Very clean and relaxing ❤️

It was good for a couple night stay. But a lot of activity at night hollering and screaming.

Dirty poorly maintained

When I returned, the door to my room was fully open most of my things were moved but about 5 items remained in the room. When I inventoried my property, I was missing my handgun and gold jewelry. I called 911 to report the missing handgun and the other property theft. They're under investigation by CPL Latta of Anne Arundel County Police. They will be interviewed by detectives this week.

What I liked: it had checkin service after midnight. The vending and ice mechines were stocked. What I didnt like: the attendent made entire experience a 3. I had to return to the front desk 4 times because the key given was to a room already occuiped. The rudness of the attendent was out of this world for a mistake I had nothing to do with. Instead of being apologetic she threw the key at me thru the window. Beside that the room was okay, clean and it had towels.

The service was awful, the room we reserved wasnt available the lady at the front desk was very disrespectful.

Very convenient location – close to downtown Baltimore and beautiful areas in Maryland like the Merriweather post pavilion. Very affordable and clean.

Le faltó desinfectar el área, se encontró bichos en el cuarto

Affordable and comfortable

I requested a non smoke so smoke. Free room.... and guess what stinked soooooo bad pure cigarettes....

Clean sheets

Good, quiet and comfortable. Would stay again

The bed was horrible! Like a roller coaster. We stayed about an hour and decided to leave. We booked for three days. We won't stay there again.

Great

The only downside was a noisy crowd outside at different times through the night...not much management can do about that. The area is not particularly well known for it's safety, but I personally didn't have any problems.

Room wasn’t clean, stains on bed sheets and pillows. Floor was still dirty from what looked like the last occupants

Beware if you have lung problems! The cat and dog dander so bad as to cause breathing problems even while sleeping with a mask. Unbearably strong cat pee smell. Room key stopped working and the front desk person was nowhere to be found for 20 min. NOT a 24 hour front desk like Expedia says. Locals living here congregated loudly in the parking lot at midnight with behavior that made me scared.

The price

Did not even stay after checking in to room. Just got the heck out of there

Fast check in

Checking is was a breeze. All the issues didn’t start til late night early morning. After working a 16 hour shift, I come back to the key not working , no big deal. I walk over to the office it’s a sign that saids be back in 20 mins but call her personal number for assistance. The agent comes from wherever and gives me the key. This morning around 9:30 am house keeping barges in my room without knocking or anything. Then dis the same at 11. I’m familiar with red roofs policy and check out is at 12. So to keep barging in on me is unacceptable.

They lied about the description of the room. Beds very uncomfortable

It was a decent Motel as far as cleanliness. My TV didn't work and i couldn't figure out the internet. When i called the front desk, the gentleman was less than helpful. The ice machine was also broken and the rooms did not have refrigerators. I didn't see any critters, so thats a plus. If you just need somewhere to lay your head without big expectations, i would recommend.

Nothing

The room was DISGUSTING!! Smoke detector hanging from wall, sink leaked, room smelled, holes in comforter, unable to get extra towels/washrags. Mold in shower drain, stains on wall. Door to adjoining room had a broke handle. Look like dead bugs in ceiling light.

The location was ideal because I work in the area and was relocating to a new apartment downtown. But the customer service at the front desk and appearance of the room, I couldn't take it more than 3 days and because I at work most of that, also my room was not serviced at over that weekend.

The property is ok. The staff can be a bit more hospitable and accommodating. Overall not badly for the value.

Room is average and good for the price paid

Staff is highly rude would never book again

The heat didn’t work and need be more cleaner and you need more than one blanket

If you stay here during winter bring your own blankets. The bedding they give is basically just two sheets.

In two week period my key was shut off several times. Lobby smells of marijuana and staff is not the friendliest

Safe and clean.

Staff was rude

It is convenient and cheap location near the airport if you just want to have a place to stay before an early departure the next day.

My room did not have a bolt lock. When i spoke to front desk, she said I could check out. It was 11:30 at night

I STAYED ONE NIGHT ON A BUSINESS TRIP. I AM NOW COVERED IN BED BUG BITES. STAY AWAY FROM THIS PLACE UNLESS YOU LIKE BED BUGS.

Terrible on all counts. Front desk daytime staff - totally rude - doesn't come to the window. speaks from the corner in the dark. Asked a question and told me to check out if I didn't like it. I coudn't get early checkin so I came back later at night. she acted annoyed, never asked my name - just put cards on the tray. There are 2 buidings never told me which building. Then started yelling at her child

Place was terrible phone didn’t work No housekeeping for 3 days straight heat didn’t work properly place was terrible

Great

The young man helped me log my tabletin eith the wifi....with a smile. He gave me a handicapped room.....ĺ dont know if he notice my right had an ace bandage on it....normally I would've felt insulted because im only 44. It was such a blessing. This is not my first stay here .It is the best stay I've had here!!!!

Great

No fridge no microwave in the room or at the facility at least not in my room that I stayed in and What I was told.

it’s a bit rough to stay here , the non smoking rooms still smelled of smoke.

Hot shower, clean sheets, no bugs! Hit all the basics at a great price.

Clean no loudness lovely experience

Ghf

Disgustingly dirty with smoking people all around the property…. A lot of homeless people living there

No good

The hotel has no microwave or refrigerator. Im not sure why its called red roof plus, should be called red roof minus, because it has nothing extra.

It was a bad hotel

Simple, clean. No refrigerator.

It was a decent stay here.

Maybe the most uncomfortable bed in pillow situation I've ever had in my life and am extremely sketchy outside area.

Room is a smoke free but it smells like old cigarettes and wet dogs . It just smelled sooooo bad . Bed sheets had cigarette burns .

I though by the pictures the property would be a little more up to date and cleaner. The first thing we saw in the room was a cockroach.

No refrigerator or microwave and not handicap excessible. So I left instead of staying. Really should asked for a refund.

I checked out immediately as the room had broken locks. I spoke to the manager who stated there were no more available rooms and I could check out and receive a full refund. I sent in a request to be refunded for this stay.

Will not be staying in any red roof anytime soon!