Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

Overall pleasant experience! 10/10 would recommend

Clean property with access to any kind of shopping you may need.

Wonderful stay! Everything was perfect!

Overall stay was good will definitely book again when in the area

No me gustó que no me cambiaron las toallas y no sacaban la basura y poco de mal olor en la habitación

Front desk clerk was beyond helpful 👌

Breakfast was really great It needs renovation (the rooms are dated) paying for parking in that area was unnecessary and for the nightly rate it should have been included.

The hotel host up front, I can't remember her name but I do remember she was a member of Zet Phi Beta Sorority The TV was not the easiest to work with.

Room was great staff was great

Staff was great, loved my room!

I enjoyed the lobby/ dining area which is great for social hour!

Exceptional

Parking close and proximity to pool area was nice.

Clean, convient location.

The room was clean, the bed was comfortable. Darius was awesome, he was polite, kind, and helpful. He really lit up the lobby with such calm positive demeanor!

Great stay here! Had a little inconvenience when checking in where my reservation was not found. They were not able to help me at the property since I booked through Expedia but after a quick call to Expedia they were able to sort things out. A gentleman at the property was extremely helpful! One of the young ladies, not so much. Everything else was wonderful! Clean, beautiful, comfortable, pool was nice and clean. I recommend this hotel! Last detail, it’s $10 per day for parking. Small detail I didn’t realize when I booked. Thought it would be helpful to know.

The hotel reeked of weed and had a very shady vibe. The lady running the coffee stand was very rude and the coffee was cold. You have to pay 10 dollars a day to park at the hotel you are staying at and they were trying to write tickets while I was checking in. I would not recommend this hotel and I would not come back.

Great location, very clean, and very friendly staff.

From check-in to check-out everyone was so helpful and kind. Waiting to be picked up at airport. Apparently there was a traffic detour the van had to take. A text explaining would have been helpful.

Exceptional

From check-in to check-out everyone was so helpful and kind. Waiting to be picked up at airport. Apparently there was a traffic detour the van had to take. A text explaining would have been helpful.

Great location, very clean, and very friendly staff.

The beds were really comfortable with an array of different pillows. The linens were decent quality as well. The AC got nice and cold and the sleep was great! A guest several doors down decided to step just outside his door in the hallway and grab a quick smoke around 3 am. We probably wouldn’t have noticed if he didn’t start coughing loudly.

The beds were really comfortable with an array of different pillows. The linens were decent quality as well. The AC got nice and cold and the sleep was great! A guest several doors down decided to step just outside his door in the hallway and grab a quick smoke around 3 am. We probably wouldn’t have noticed if he didn’t start coughing loudly.

The hotel room was clean and the bed was comfortable. My biggest complaint is I had an ADA shower but there were no shelves in the shower, so I had to put all my shower stuff on the floor and ended up slamming my shoulder into the railing. Not having a shelf or a place to put your shower stuff is definitely not ADA complaint.

Front desk clerk was very helpful and nice

Exceptional

Got to the hotel checked in without any problem. The staff was very helpful get our family on the same floor. The hotel bar was slow they didn’t have the Salmon I wanted to eat. So I ordered the chicken waited for that for almost an hour. I decided to cancel my order. I ended up eating half my cousins sandwich. We had ordered at the same time and she got her food before me. My room was clean it slept comfortably. Breakfast was alright it was more than continental. Fruit was fresh Turkey sausage was over cooked. It was better than going out to spend money to eat breakfast somewhere else. It satisfied me until lunch. I would give this place a rating of 5/10. Would I stay here again most likely yes. It is a short distance to the airport and port to depart for Carnival cruise.

Beautiful hotel, very reasonably priced, super comfy bed, a great pool, and really kind staff! Pleasantly surprised.

Good

Breakfast was very overpriced and I wasn’t aware I had to pay for parking

STAFF WAS AMAZING PARKING YOU HAD TO PAY EVEN WITH A STAY

Overall the hotel itself was nice

Almost everything! The place was beautiful it had a bar and restaurant! I loved it!!

Almost everything! The place was beautiful it had a bar and restaurant! I loved it!!

amazing hotel, we love it and choose it for every stay in jacksonville

Very good

The breskfast menu had good choices. My selected items. My selection was freshlycooked,a and tasted good

My room and the facilities were clean and the staff was wonderful! I would stay again.

I understand about the hotel going cashless but paying for parking is a bit much. Using hotel.com should be updated with correct information such as the hot being cashless, paying for parking

pool. free parking, restaurant nothing

parking

parking

Its a beautiful hotel very clean, excellent 👌 staff

The breakfast that was included was a full, off-the-menu, delicious meal. The property is huge with lots of places to sit in the lobby. The room itself was clean and well-maintained and located off a quiet courtyard.

only wasn't happy that we reserved a King Bed and it wasn't what we got

Not clean

This hotel is very nice. I would stay here again but this stay was horrible. The hotel was completely booked and apparently our room should have been flagged “out of order” because the toilet wouldn’t flush. Maintenance informed us that the room should not have been booked. Because the hotel was fully booked, there were no other rooms available, we had to stay and flush the toilet numerous times to get it to work. The sewer smell was so strong that it caused gagging when you entered the room. Not good. The staff tried to be accommodating.

Good stay thank you

This is my favorite hotel at the airport. I always stay here. Great people and Stephanie checked me in and was so very nice to me. Rates are affordable. Bummer that you have to pay to park now but everything else was perfect for my stay.

Good service shuttler bus to airport only need the same service to cruice Port

The property was very clean the staff super helpful and very friendly and the food was absolutely delicious

Super clean, friendly staff and spacious rooms. Nicely updated too!

Excellent hotel, clean from entrance to bathrooms. Very comfortable beds and nice bedding. Staff was very friendly

We were only there for a few hours before we caught our flight. the staff were super accommodating. Gave us a discount on our parking because we weren’t gonna be there long. Bed was comfy

Great place to stay. Highly recommended

After a very long day of travel...The staff was beyond helpful and are rooms clean and comfortable. Will definitely stay again.

Parking safe

Offering food and a bar.

The hotel entry way was really nice. I think the rooms could use some updating.

Our room had a terrible smell and the front desk simply said there were no other rooms available.

The front desk staff was absolutely amazing!! Specifically Ms. Shameka and Ms. Stephanie. They were so polite and helpful as soon as I walked through the door. The overall look of the hotel is gorgeous. The rooms and amenities are all very clean. I’d totally stay here again if i’m ever in the area.

Clean room friendly staff

The elevator was not working when we got there. My wife has an oxygenator and this was not a good situation. Very disappointed.

Did not eat at the restaurant but menu looked good, parking was ok had to walk a bit , but room and service was good also had a full bar

It was great! Staff was great! Everything was so clean. Breakfast was very good and a wide variety!

My granddaughter and I got to the hotel much earlier than expected And the staff made aour accommodations available early without hesitation. We were so grateful. Very clean. Very friendly!

Cleanliness staff were great did not have a pet or use the gym

Overnight stay and shuttle bus to the airport met our needs

Greeted with a friendly host at the front desk. Darius was very sweet. The lobby restaurant was quite nice with a good menu selection. Honestly, there is nothing bad that I can say about our stay. Happy to have discovered this hidden gem!

The room is clean and the staff is very pleasant and professional!

The room could definitely use some upgrades. The lady at the front desk was a little rude but i didnt care too much as it was late and i was ready to sleep

The staff is excellent very friendly Darius and Stephanie were very helpful! The cleaning staff were great and very helpful! I was on the 6th floor everyone very friendly! May need a few upgrades in the bathrooms but it was okay. Need microwaves!

Good hotel only bad part is paying for parking ???? V

Shower head needs to be replaced with a 2026 version that actually provides good water pressure and a wide spray. The current shower head is a joke - no pressure, tiny spray area. Entry door to our room had a big gap at bottom allowing noise and hall light into room - we had to put a bath towel across threshold. We did not appreciate and we dispute the PARKING charge because half of the hotel’s parking lot was EMPTY all weekend! Also this parking charge was not disclosed during our online booking.

Great location, nice bar, clean lobby & friendly staff. The front desk female was extremely pleasant, helpful & professional!!! Great job hiring her!!!

This property is fresh, clean and modern. It has a beautiful pool area and lobby with plenty of places to sit and relax or gather with your group. It has a 24hr small "marketplace" where you can grab a snack, a breakfast item like a yogurt parfait or a pre-made salad. Wine, beer and other alcoholic beverages are also available for purchase at the Marketplace as well as coffee, tea, water etc. There is also a beautiful bar/restaurant where you can sit down for a meal. Breakfast is available starting at 6am which is great for those with an early flight out. I will definitely come back here when I stay in Jacksonville!

Pleasant place to stay on trip to West Coast. We feel the new parking fee for 1night is unwarranted. Front desk explained its origination (airport purchase) and hx of guest's abuse leaving cars there while away. For a one night reservation, feels punishing and the Q reader is a pain. Not everyone has a smart phone (one of us does). Dinner at restaurant. Convenient. However, food quite different from 1st night stay and 2nd night stay. Salmon dinner ordered for both stays - served with different sides (not those listed on menu). Wait staff should inform patrons of any changes.

Appreciated the airport shuttle was available at 4:30am

The lady reckon the front desk was amazing. I only stayed one night room was decent.I’m

Rooms could use a update but overall it was nice

Great property except they have way to many people parking there for flights out of Jacksonville which cause hotel stayers to park way to the back of the entrance. My suggestion would be those parking for flights must use the vacant parking lot in the rear

Very acceptable room. Hot water for shower. Did not include breakfast of any kind.

Awesome stay

Clean comfortable quiet convenient

Breakfast is sooo gooodddd

Loved my stay 10/10

Very nice and clean

The property was wonderful for the cost and location!

Great convenient location close the airport . Really pleasant and helpful staff !! Clean room and comfy bed!

Room was average

Miscommunication prior to my arrival BUT the manager on duty made it right. He literally saved the day .

Nice

Excellent

.

Beautiful hotel; very clean! Room was very clean! Room Service Staff were very accommodating and friendly! Front Desk were very courteous and professional at all times! Bar Staff “Casey” was excellent! Compliments to the Chef’s; filet mignon and cauliflower appetizer was perfect; delicious! Gym equipment was state of the art; very clean with towls and sanitizer wipes! Concerns: No in-room-safe. No microwave; I was told it was a fire hazard and they were in the process of changing them all out . Refrigerator did not cool and side wall was hot. Room door was hard to open; installed too tight to door jam. I notified Front Desk Clerk

NA

Sent us to the wrong room. Staff was indifferent at best. No batteries in the tv remote. Shower was crappy. Close to the airport!

Is anyone aware of this mess?

Stopped for a quick overnight stay. Hotel very clean and staff friendly.

Didn’t use shuttle

Clean and comfortable. AC was a bit too cold for me but was very comfy. Pleasant staff at the front desk, housekeeping. The bartender she was a bit grouchy but otherwise a nice stay.

Didn't use the gym

Not the best experience especially having a 14 month old there. Not a kid friendly space.

Extra charge of 25 dollars to my friend account dont recommend me this king of hotels again

Staff were all fantastic from the checkin, bartender, and check out. Easy to get to, good area, and clean!

Great place with free shuttle to airport. Clean. Helpful staff. Good price for long term parking while traveling.

The property was clean and was located close to food and shopping. We stayed in a 2 queen room…the was was sufficient for us but the bathroom was really small. The water pressure in the shower was not great either

Breakfast buffet was tasteless

It was clean and everyone was very nice

Clean room and Nice Staff

A far cry from what this hotel used to be when it was under Holiday Inn banner some years back!

After discharge from hospital after an accident we checked in (both on crutches). Darius at the counter went above and beyond to help us get our things to an accessible room. He was thoughtful, courteous and offered assistance if we needed anything. I would stay there again. Rooms were clean and comfortable.

ALL GOOD

Clean room, beautiful facility

Clean room

Nice clean room ! Friendly staff !!

Stephanie at the front desk was amazing!

Room spotless and service impeccable

Amazing stay can’t wait to return

The staff was courteous, but the room was less than what is expected of a Crown Plaza Hotel. Put as much effort into the rooms as you did the lobby. The rooms need to be updated. They need to be painted, new carpet, and bigger television. The room just did not feel clean and fresh. Just felt and looked stale.

the room was spotless and beautiful, the staff was extremely friendly and polite, the bartenders were amazing. i couldn’t recommend this hotel more. if i could rate 10 stars i would.

Good bar, clean room

Staff

Room was clean and great location.

The room was comfortable, the hotel location was very convenient, however I think it's time for a refresh there were definitely areas in our room that could stand some attention and it's probably not the only one! Ms. Stephanie was the icing on the cake upon arrival and checking in I instantly felt like she was welcoming us into her own home, she a very genuine person she made it seem like we were visiting with family! She is the true definition of Southern Hospitality that I always look for and expect wherever we travel, it is most definitely because of her that my rating is so favorable, I wish that I had planned better time wise in order to let her know the next time we're in the area we would be looking forward to visiting "her house"! More people could stand taking notes from her on how each and every customer interaction should be!

Good, very accommodating, would stay again

Room was neat and clean

Good full service hotel

Warm and welcoming. Super clean and very comfortable. Great amenities. Great value

We booked two rooms, one room smelled "funny." Found the remnants of a McDonald's Happy Meal under a chair... it was a holiday meal, y'all! The Grinch!

Clean room convenient to highway

Fine accommodations

Evrrything was perfect!!

Staff was nice

The room was clean

Just what we were looking for with a very fair price.

Yes

Old hotel, wet stained dirty lundry was infront of my door when I checked in and was till there when I was checking out.

Front desk staff and shuttle driver were wonderful!! Room was clean, comfortable and quiet!!

The room was spotless. The staff were so friendly and courteous

Wouldn’t do it again.

Yes everything was great

Darius, at the front desk, was super friendly and helpful. The room was clean and beds were extremely comfortable. The breakfast was excellent.

Staff was courteous, food was overpriced, and room was very dated!

Spotless enjoyed the stay

Check-in was done by a very friendly staffer, Sandy. She is a delight. Clean room, quiet.

Mykayla at the front desk was very welcoming, helpful, and friendly

Very clean and comfortable. Reception staff was friendly and helpful. The hotel is close and easy access to the airport. Took the complimentary shuttle at 5 am. On time and helped with my luggage. Beds were comfortable and floor was quiet. Enjoyed my stay.

The on-site shuttle service to the airport was excellent. And, “3Cheers!” To the staff for handling the water main break that happened Sunday afternoon leaving the hotel and most of that street without water.

Everything was great! It's always a pleasure staying there and seeing our favorite front desk agent Shandreka.

The room was spotless. The staff was friendly and courteous. Then went out of their way to help us. The only thing I would like to see is powder creamer for the coffee anda list of tv channels. Just those 2 simple things.

Incredibly friendly and helpful team!

Yes

Le service de navette de l’aéroport. Propre et très bel emplacement. Shopping et beaucoup de restos à 20 minutes de marche.

Staff was great. Good location. Would recommend to others.

Yes

Good safe place to stay. You have to pay for breakfast and parking. The staff was friendly and very helpful. Good drinks and food.

Great stay to be right in the center of Jacksonville workers were nice and helpful

Stephanie at the front desk was amazing. we got in early and she went out of her way to find us a room before regular check in. We were well looked after, and it was a perfect location from the airport.

Rooms were very nice. Excellent place to stay. Moe at the bar was super fun.

A property that is aging. While the rooms were clean, there were serious drainage issues with both the bathroom sink and tub. The lobby is visually nice, the rooms are just average. It’s your typical 2-3 star hotel.

Friendly staff, great location

Yes but no Internet was working at our hotel stay and no staff was available to walk us through.

We checked in and went to the room which was not cleaned. They did not have another king room and offered a double room but that was not clean either. Without any attempt to mitigate the situation, we were refunded our money and left to find another hotel. I would NEVER recommend this hotel and will seriously reconsider ever booking another Crown Plaza. The way the over worked and overwhelmed front desk person handled this situation was far from perfect. But the real blame falls on the management for not having housekeeping staff there or making sure things were handled properly.

The rooms, staff, and hotel amenities were great. I wish the breakfast buffet was cheaper and had more kid friendly options.

Very run down it was a dump

My stay was from 29 Dec to 04 Jan. At no time during my stay was my room cleaned. After the second day we stopped by the front desk on the way out and asked if someone would please come and service our room. At that time we were informed that it’s every 3 days but he would send someone anyways. Came back to the room that night beds were not cleaned with fresh sheets or even made to look fresh and they gave us more towels. That was it. No trash bags. Toilet paper because we ran out by day 4. This was by far the worst expensive stay at a hotel I’ve EVER experienced. They should be ashamed. I would gladly talk to management about the lack of care and concern I received at this establishment.

Clean room, friendly staff.

Clean room, friendly staff

Professional and considerate reception staff. Good food at bar. Nice selection at breakfast buffet.

I haven't breakfast, not included 😕

The staff especially Darius and Miss Stephanie

lobby had a weird smell to it. The shower pressure was not good. Shuttle from airport was quick/fast and driver was nice.

The room was clean. The staff were friendly. Easy check in and parking. I would definitely stay here again.

the room is fine but the bathroom is VERY small and needs to be updated - the shuttle service works fast

Everything is great, and great front desk service, Darius is soo nice

It was good stay. They had some trouble with checking me in because it went thru cheap tickets. But they repaid my wait with free parking for my entire stay. The room good for the price I paid. I didn’t quite feel comfortable with people coming to to my room everyday to clean. When they change my bed sheets there was a hole in it. But overall it was good the staff was nice.

There is no continental breakfast and you ha e to PAY FOR PARKING! Stay at the Hyatt across the street....you will thank me.

The room was soo old looking…stains were on the sheets & the bathroom had a piss smell to it…I didn’t even stay I ended up leaving the same night…

Great Customer Service

Spotless and very nice staff!

The room was nice, the staff kind and the free breakfast was a real breakfast. But I hate to pay for self parking. It always feels like extortion.

The room was very clean, the bed comfortable, and the staff very helpful and courteous!!

I did pay for a good room in the highest floor, they send me to that one next to the elevator, so I’ve dealing with the elevator noise all night, plus the odor in the room was horrible and dirty sheets, wasn’t good experience my staying

Front desk staff was helpful, especially Leah and Stephanie. I stayed in Tower 2, 5th Floor. Room was spacious and clean.

Was told the breakfast was not included! Everything else was great, just not there long enough to enjoy it!

The staff was very friendly, made up for the renovation inconvenience. Stephanie at the front desk was exceptional! Breakfast was very nice, restaurant menu was small, but tasty. Room was clean, but attention to detail was missing. Exceptional staff made the best impression.

The original room that I was given was practically on the other side of the hotel the hot water would not work call the front desk and complain and they moved me to a new room on the other side of the hotel which was very much more up-to-date and working well

Rooms not clean, had to be moved twice, dirty location overall but great staff

I wish the microwave was available in the room and not have to travel to the front concierge to warm your food. Also the toilets flushing is extremely loud, so much so you can hear your neighbors. Other than that, good stay

Room was old

Nice location

Ok

Room was spotless and Darius at front desk was awesome

The bathroom lighting was terrible

The room was spotless, the bed was like sleeping on a cloud and the staff was very courteous. The hotel is really beautiful and I’m so glad I booked a room there.

The property was nice & clean. Stephanie made check-in simple & quick. She was also very pleasant & assisted in helping us with dinner options. The room was clean & fresh. We didn’t take advantage of breakfast because we left very early in the morning.

My room was well prepared, quiet and a great view. Every staff associate I came in contact with was pleasant. Even though I didn't use all the amenities you offered, they were there for your guests. The front desk associate who took care of me stood out the most(Vivian)*.Thank you to all.

It was disgustingly dirty

This was my first time staying. It was an absolutely nice hotel. I'm very picky. It was clean. The staff were all very friendly. The breakfast was so good and a lot of different choices. Highly recommend this hotel. If I come back, I will definitely stay again.

I pre-pay for my trip prior to arriving into the hotel and I got there and it was time to check in the agent tried to charge me for my booking again. I told the agent that I had already paid for she said OK culture supervisor and they said they will handle it After that. They still charge me after I told them I cannot afford to pay for the room again and for my trip because I came here for business

Airport shuttle

The staff was excellent, however the room is dark the hallway is even more darker. The hotel lobby looks beautiful and but when it comes to room need work no microwave in the room I would have to go down to the first floor.

Then an unexpected expense of $10 a night for parking, not in a separate garage but on the premises. As we got to the room I received an email asking if the room was to our liking. I responded they the refrigerator was not working, never for a response. Then we found mold and fuzz on the bathroom exhaust vent and black mold on the wall by the shower. Had much better service and a clean room with a working fridge the night before at a budget $60 motel. Won’t ever go to another Crowne Plazza!

Pay for parking? Really? Profits that weak? Shows return over service, corporate greed...wecome to the new society, weak, shallow, and paper thin

I wouldn’t say the room was completely spotless but it was nice. There wasn’t a remote in the room so we had to ask for that, however, the front desk staff was extremely helpful and friendly. Overall a good experience.

Property is great!

I highly recommend this hotel to anyone that's looking for a wonderful place to stay. It was clean that service was excellent it was close to everything. The proximity of shopping centers and great choice restaurants it was excellent. My accommodations were clean and crisp and service was excellent within the hotel it had great amenities and the view from my room of the garden was beautiful. Would definitely stay again and recommend to anyone looking for a great comfortable stay. Great value for the money.

I truly enjoyed my stay at Crown Plaza and would recommend it to anyone trav

Hotel was nice, staff was grest and rooms were clean and spacious

Leave a small puddle of water underneath the sink the beds were comfortable hospitality was greati stay here again v

Soft sheets..bed nice. Friendly staff.

Excellent service at front desk, generally pleasant and gave me tips walking distance

I don't recall receiving a confirmation number from you so I called this hotel yesterday around 4:30 and asked the reservation agent if she had my reservation in the computer and she said no so I never got to the hotel. is it possible to get me a refund. Lorrie Pasekoff

It was really good. The room was clean. But there was no microwave in the room. We had to go in the lobby as the microwave barely worked lol. We were in the second building. Also we had to pay ten dollars a night for parking. Luckily we only stayed one night. But cry beautiful place to stay.

Great hotel with phenomenal breakfast

My reservation was for a standard room with a king size bed, we got one with 2 twins. I was surprised about having to pay for parking, and feel that it should have been free since we were staying in the hotel. My biggest grief is that my credit card was used on another person’s bill. This was the worse hotel stay that I have experienced!

Didn’t advertise the parking on the website

Ladies at front desk and the bartenders were very kind and helpful. Great service. My room was clean and provided lovely hair and skin products.

Room was nice TV could have been 5" larger. Front desk kept talking instead of being efficient they were going through a very annoying script. I was grumpy and annoyed when I arrived and it didn't help ththe dricer for the morning shuttle was slow then needed a bathroom break and then decided to skip the run so he would be back on schedule. I was too late to check my luggage and had to spend 5 hours at the airport. Luckily I was on the clock because it was a work trip.

Average to Good

The only positive things about this hotel were the airport shuttle and that it was located close to the cruise port.

The lobby was nice the rooms need updating there old an the room door was messed up other than that great

Clean, good location, nice staff

The front desk staff was extremely helpful and courteous day evening and night. The other staff members that took care of the rooms tried to accommodate your every request. The breakfast were clean and delicious every day

Room was clean

Some rooms were still dated but they were clean

Was very clean and staff was great

Every thing was nice and clean and staff were very helpful and friendly

Every thing was nice and clean and staff were very helpful and friendly

The hotel was fine, however i have been charged several charges on my credit card that I'm not even sure what for and has caused me to go without on my cruise due to the hotel holding money

Stayed here before. The staff is friendly, and it is a nice place to stay.

Airport shuttle was great

Hallways and elevators dirty. Guess service super nice but gave me the wrong room

Was great,we been there few times because an over night fly.

Clean room, nice lobby.

The staff was excellent. Especially Stephanie and Sandrika. Coukd not have been more helpful

I need a refund they had to change my rule three times roaches was in my room. I had to go to another room the second room. The AC wasn’t working the third room. I didn’t feel comfortable, but it was too late for me to leave. I needed to sleep.

We had Reported to The Staff in Reference to The Soiled Sheets and Pillowcases. And They Said Expedia would Refund My Money. They also Charged me An Extra 25.00 for Using A 2nd Party to Book.Said it was Refundable when I Checkout! Haven't Received It, Yet!

Renovations going on in the tower we stained in....old angels

Quick, friendly check-in after a long day of flying. Nice quiet room with a comfy bed.

There was a lot I liked about Criwne staff was fantastic. Libby was very beautiful and relaxing. But my bed sheets had a weird mark on them that was off putting. I took pictures I can send them on request

The stuff was very nice and the room was clean.

Room was to old

They shuttle you to the airport and back and also they had a wonderful reception team Lawrence and Stephanie

Parking payments a nightmare

Nice facilities, friendly staff

It was a nice hotel, clean and near shopping and food

Staff was nice and helpful. Hairs in the bathtub. Elevators were a mess but i suspect construction somewhere.

6

Very clean

Clean room, safe for late night stay. Close to airport too.

You can hear the road traffic all night. Broken sidewalks. Tower 2 under renovations so one entrance closed off less convenient for some parking areas and the elevators were dirty. Lobby presents very nice so it's misleading...

Business friendly.

I stayed 1 night before my cruise. There was a free airport shuttle to hotel. Check in was easy, my room was in tower 2. There was hotel bar/resturant for dinner. There was an extra cost for breakfast. Overall hotel was a great stay. I highly recommend.

N/A

Everything was wonderful!

Every nice hotel with restaurant and bar. I really enjoyed staying here. Some remodeling taking place but I was not affected

The hotel is very big but very elegant. The check-in clerk was very helpful and helped me with navigating the parking app for the hotel. The food was good but pretty pricey.

there was construction going on and I didn't like having to re-enter from lobby Everytime I went outside. Too much walking

Bathrooms are in poor shape. If you look in the corners you see the problem

Rooms were clean and friendly staff

The stay it self was great! But, there is something going on here. Rooms were not ready on time and there was no working TV at the bar! When try to find the baseball game the message on the TV was, pay your bill!🤔

Average rating for the room and amenities…But the staff were stellar. Friendly, knowledgeable and helpful.

Okay

$25 fee at check-in that wasn't described at the time I made reservations that still have not been refunded back to me. It's been 2 days. The stay was comfortable, safe, and clean. The shuttle to the airport is a nice service. The restraunt selection was limited and very pricey. Front desk did their job but wasn't helpful when I asked questions.

Rooms were outdated and old, pictures online were deceiving

Staff were great and accommodating. Provided exceptional service and insight about activities around the city. Definitely would recommend.

Great stay. Very friendly staff. Tower 2 is the quiet area and it lived up to its claim. $10 parking a day wasn’t terrible.

Wonderful vibe the moment we arrived. Met with a lovely gal at the front desk. Found that the bar was still open and serving food close to midnight, which was a plus. Despite some construction going on, we slept soundly in a comfortable bed and found the room spacious and clean. But I think my absolute favorite thing about this hotel is that their breakfast hours are from 6 to 11 which saves me from having to get up earlier than I prefer just to grab my breakfast. Whenever I have to fly in and out of Jacksonville, this will be my go to hotel.

Family visit.

Better food

Yes. No

Loved staying here on my way back to NC.

Was a great time

To be fair, the property is clearly undergoing a facelift. But it’s not there yet across the board. The room including the bathroom was dated but adequate. One of the 2 elevators was out of service for the day and a half we were there. The exterior grounds are also awaiting their full renovation… it’s on the way but should be billed currently as of October 2025 as no more than 3-star property. Some areas are 2.5 star, a few up to 4-star - mostly lobby and restaurant and lounge areas.

Staff were nice. Going to rooms were little sketchy. Hallways were dark and property seemed old. Lobby was nice looking. That’s about it. Breakfast was mediocre with limited options

Bed was very comfortable.

They were doing construction on the same floor

Very clean room

First, this hotel is in bad condition. Probably constructed in the 1970’s. Additionally, It’s also being remodeled. I’m not sure why they are waisting their money. This is a teardown for something else. Second, you have to pay for parking $10.00. So add $10.00 to your motel rate. There is so much vacant parking spots, it makes you feel your getting ripped off. Personally, I would not stay here again, Your better off staying in the Microtel, Sleepin, The Loft, etc. at JAX.

What i didnt like is backing up drainage over all the hotel and staff were nice.

We enjoyed our sta

Easy check-in process.

The room was very clean, spacious and ac was already turned on making the room cool when we walked 8n

The worst stay ever in every aspect. Too many issues to list. When we showed up, they said the room we booked is not available and that it happens many times as they overbook. They upgraded (from ground floor to 4th floor) but when we went, the room wasn’t even cleaned after the last guest with linens on the floor etc. When we did get a room, there was no TV remote, the bathtub wasn’t draining and the drawer when opened fell on my foot and hurt and the front desk number is always engaged when dialing from room. When we complained next day, they said they would fix but never did. Didn’t give breakfast vouchers upon checkin. Didn’t tell us room is cleaned only upon request. No safe in the room. Not even a soap holder in the bathtub. Hair dryer worked only for 20secs. The lady checking in was not friendly. The night desk person was more helpful and offered to get us some room credit but in the morning the reception said they no as they didn’t document our complaints.

N/A

This hotel is in a location that is accessible by car, uber, taxi or shuttle buses only. We drove our car which we thought would have free parking for the night we were staying. Nope, there is a charge even if you stay the night. At Check in we were not issued the breakfast passes that we paid for, Since most hotels we stay at just check your room # at breakfast we did not think anything about it. When I arrived for breakfast I was asked for a voucher which I did not have. I was told to go get them at the front desk. Of course there was a lengthy line at the front desk and only one person behind the desk. Thew floor in the breakfast area was as sticky as I have even encountered. The food that was suppose to be hot displayed in covered servers was cold and looked like it had been there a while. In the morning when were ready to check out I turned on the TV to see the room statement. Nope they do not offer this convenience. Instead you must stand back in line to review charges or trust the system and drop your keys in the box. I always want to see my statement, so I had to get in line again. This took quite a while since they had some people that had problems with their reservations and pilots checking in. Only one person was at the desk. The best part of this hotel was the bar/restaurant. We had drinks and a meal which was very good. The room was adequate but needs a refresh, the handles on the sink faucet needed to line up just right in order to stop the water flow.

Only stayed for the one evening but it met my needs. Quiet and clean.

The hotel was nice. The staff weren't mean or anything, they just seemed way understaffed, and maybe under trained. Dinner in the restaurant took hours because the food came out really slowly, and the staff was never around when you needed them, The register was having issues, and what was accepted (cash, card) changed all weekend. The front desk manager Lawrence was great. Overall, enjopyed the stay, but it could have been better.

There appears to be renovating happening. Which is good based on the pre-renovation condition of our room.

Nice

Disappointed to learn that our hotels.com reservation made day-of that we thought was 2 beds turned out to be "house available" and was 1 king and were told nothing else available,. We made it work for the 1 night. Didnt care for the separate, arduous registration process for paid parking. One of the elevators was a little scary in the noises it made getting to the 6th floor and banging door. Comfortable, clean bed and good breakfast.

Air conditioning unit in room too noisy to sleep.

Walked into this big beautiful lobby then our room was in the building under construction/remodel. I can understand but my daughter got stuck in the elevator, scary.

The stay was great...its time to change the towels and wash cloth.

Only the main lobby looks nice. The room, very run down. For the price definitely would have picked a different location. Parking is on their private property yet you have to pay. The pictures online are very misleading. Hotel was under construction and from my understanding this has been ongoing for over 8yrs according to our uber driver. There should be a disclaimer. Will not stay at this “hotel” again.

Great

The property is under renovation, so rooms and hallways are currently dirty and not prepared for guests.

Dirty room, nice lobby. Sad the room was horribly

Good

Nothing

I wouldn't refer anyone to that location

Nice experience

I was able to eat my food and drink my alcoholic beverage by the pool while my kids were in the pool.

Breakfast was great as a vegan/ vegetarian it's not easy to get a good healthy vegan friendly menu. Thank you for having more fat free tasty fresh healthy options.

The asst. Manager was very helpful

It was my first time at this hotel, and it was great! I was very surprised how clean, spacious and cozy the hotel was.

Older property that has been updated, but not completely updated. Lobby areas looked very nice, the entire place was clean. I paid for a king and was given two doubles.

Lot of construction in the tower 2. Had to change my room a few times. I also paid for one night through Expedia but hotel charged me the full amount. Wouldn’t give me a credit and said I’d have to take it up with Expedia. How do I get in touch with Expedia to get this resolved?

Older property. Had to get another refrigerator

Under renovation.

They are destroying the brand’s reputation…. HORRENDOUS FRONT DESK…..

Very comfortable beds, parking sometimes as an issue

Small bug was in my bed.

Fine stay for airport.

Thought being a “Crown Plaza Hotel”, it would have been much nicer. Older property, appeared to be undergoing renovations. After walking in the lobby, realized I stayed here 4yrs ago and condition has not changed. Stayed in “Tower 2.” Construction debris scattered about, despite being on “Executive Level” floor. However, the room was decent and clean, but dated. You must pay for parking at this hotel ($12.89), which was not anything special (not covered, no gate, no security to be seen). Staff was friendly and helpful. Did not use restaurant or bistro, but looked clean and welcoming. Could have stayed at competitors hotel for same price once parking was added. Would not bring my family here.

Rooms were so so. Handle on closet came right off. Older property. The main lobby is very nice. They charge $10 for parking why. They have plenty of it. $5 for a crappy breakfast buffet. I would not stay again. Didn't think the room was that clean either.

Hotel under construction while being remodeled. There is an overnight parking fee that should be disclosed on website prior to making reservations.

Shower was cold at all times. Parking was $10 for the night. Part of the hotel was not air conditioned

It was and ok stay

Customer service was fine but there was a roach in my bed. They gave me a new room but I didn't sleep at all. I was only passing through the area, so I didn't ask for a refund. If my stay in the area would have been longer, I would have checked out and found another place to stay.

Great spot for a quick overnight stay.

Nice Hotel, clean and nice staff

Our stay was OK...there was a lot of arguing in some room on our floor until about 3:30am. That was not good!

Staff was extremely nice and said quiet! Loved my stay.

Q

I didn’t like that there was no microwave in the room but overall everything else was great, especially the staff

The hotel is clean and convenient. The wifi is way too slow. They forgot to put hair dryer in my room and it took them 1 hour to deliver

Very nice hotel and great airport shuttle service

Great stay

The paying for the parking is NOT OKAY.

It was a good stay ..breakfast was good .staff super friendly

breakfast was not included it was paid parking !!Room was dirty, bed dirty , so I reach out to front desk even tho the response was quick that should not have happen in the first place!! Mind you this place cost 200 to stay there with no breakfast or dinner included !!Be careful of some of those reviews that you are reading and be careful of beautiful pictures that are posted at these places I would never ever stay here recommend any one to stay here !! Did I mention a 25dollars holding fee as well !!

From start to finish of our trip staff at Crowne Plaza made it a comfortable and seamless experience. We were picked up by the shuttle from the airport and brought to the hotel. Assisted by the best of the best at the front counter during check in and check out. Breakfast was amazing and worth the $ for the experience. Thank you to all of the staff who helped us, answered any questions we had and pointed us in the right direction. Thank you to the shuttle drivers as well. Would definitely book again. 10 out of 10!

Probably will pick a different place if we’re to come back.

Wouldn’t stay here again. Unexpected $10 parking fee each night plus $75 pet fee. Room had broken curtains and constantly running toilet. Nothing super crazy or horrible, but just not good vibes and wouldn’t recommend staying here and won’t be staying here again myself. Motel energy with hotel prices, once you add all the fees.

Immunal at the front desk on Friday morning and as wonderful. The guy serving us in the restaurant definitely acted like he was doing someone else’s job and wasn’t happy about it. He was ok, but not a servers attitude. Lady at Starbucks was very nice and accommodating- personable. Loved this hotel and amenities

The second person that helped us was great. Original check in person, not so much. Below average room. Tv didn't work. Just run down a bit.

This is a great place to stay. I would have loved to enjoy a drink at the bar, but unfortunately I arrived after closing.

Everything was good

Lobby was absolutely beautiful and staff was very friendly and helpful, however it's very noticable the housekeeping is lacking at this hotel. With improved cleanliness in the hallways and bathrooms this hotel has great potential to be incredibly nice and enjoyable.

Clean well maintained

Ac in hallways wasn’t working properly smelled damp and muggy other than that was great

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did not service room for 2 days

Room was great! Staff was excellent. Some areas were under construction.

This hotel pictures are nothin like the room you stay in the floor we were on had no air conditioning and only one working elevator that was about to go out. The staff charged my credit card twice and never would tell me why they did this just said they had to pre-authorize the charge that morning and then charged the card again when I checked in. This place needs shut down and redone asap. The hallways smell very musk and a weird chemical smell that’s very strong.

Bathroom loose tiles

The Bar food is amazing the staff great as well. Housekeeper not so friendly, I guess not speaking English even though I speak espanol.

Great stay. Clean and quiet.

Has a very nice entryway. Staff are very nice and helpful.

Very nice property convenient to airport, nice restaurant & bar, nice room.

The staff was wonderful. Nice amenities. The shuttle service was great.

I dislike the fact that you have to pay for parking when you already paid for the room. I also dislike the fact that the elevator was not working for me to get to my room. I also dislike the fact that it was hot walking down my hallway to get to the room. I wonder if they had an AC problem

Ignore the pictures. The rooms are nothing like the photos you see online. Outdated and slightly dirty. The buildings are confusing and extremely hot in the hallways. The staff is nice, but nice doesnt make up for the cost you pay to stay here

Tower 2 is not in a condition to be occupied

Convenient to local airport. Shuttle Service provided!

No shuttle service to other restaurants or stores within local radius... Inside restaurant has limited menu.... Building 2 of this hotel has no a/c till u get to ur room.... Overall...this could be a great hotel n I would stay again

No ac in hallways and elevators. Btw, they have RF ID deadbolts not physical ones. Just a little confusing.

I purposely booked this because the parking was free. When I got there they were charging for parking and it wasn’t clear as to the cost. For the quality of the hotel and cost of parking, I would stay somewhere else next time.

everything was great! brkfst, rooms, staff, parking, pool, lobby

The hotel stay was very uncomfortable. The lobby was beautiful but on the way to my room the temperature changed drastically. The room was very musty and since it was so late and I was tired I stayed. Very disappointed with my stay.

Only received one star because no stars was not an option first, let’s go with the reservation information online which stated that parking is free and there is space for electric vehicle charging both are not true. Check in time check in at 3 o’clock however, my room was not available until after four. The front desk attendant was very rude and unprofessional. The cleanliness of the room and property was not as expected or advertised online. I was fooled by the 8.4 rating. I do not recommend this hotel. I will not be back.

Satisfactory

Construction made for issues. Confusing room numbering . Changed outdoor parking.

Room was not clean. Used washcloth left in shower. Ridiculous price for breakfast buffet that better hotels offer for free. Charge for parking even though Expedia says its free. Marijuana smell throughout property.

Moved to a second room, also not in good condition. Then given an excellent, updated room.

This time we stayed in the king suite. It was very nice. Living room, small kitchenette area with microwave and coffee pot. Suite bathroom is big and has a huge soaking tub. It would have been even better if it had jets lol. But my only complaint is the bed is hard and creeky.

The hotel needs to be renewed. Bathroom is not updated considering the brand. Breakfast was just basic and nothing exciting. Carpet was smelling due to no AC in the room and the hallways & elevator in tower 2. Parking need to be paid, but they will give you a coupon code. The front desk check in person Grace is nice & welcoming.

Will never stay here again.