Rodeway Inn Knoxville East

I liked my room and its location on the property. I needed some items and the man in charge got them for me immediately . The lobby was closed and there was no breakfast but the price and cleanliness more than made up for it. I spent 3 days here and wouldn’t hesitate to stay here again.

The room hadn't been cleaned prior to my check in. There were multiple issues with the room. I stayed 3 days and never got offered to clean the room and when I asked for clean sheets and linens they refused.

Very rude and wasn’t very accommodating charged extra and very very rude and hateful place was not organized had to wait several minutes before someone came to the window then had to talk threw a bunch of mess it wasn’t a pleasant experience don’t recommend

worst hotel i have stayed at they gave us a dirty room dirty towels in the room it smelt soooo bad and the staff were not helpfully or nice at all we got a new room but they made it a big deal they wouldn’t give us clean towels the other days because we were not at the hotel when they knocked on the door to clean they were just unbelievably rude and it felt very unsafe the hinge on top of the door for the second lock was broken so i felt like i had to barricade the door since it was filled with creepy men that don’t stop staring and also no breakfast like advertised

Other guests were up all night making noise until like 4am

Parking was fine, staff was amazing, but room was dirty, nails sticking out of floor. For a bed and tiolet it was fine for the price.

That I was able to book the room with zero payment and was able to pay for the room when I arrived on the property. But I had to give them a $50 cash deposit for the room, which they kept after saying that I had smoked cigarettes in the room and refused to refund the deposit. That they didn't refund the cash deposit for the room due to the made up fact that I had been smoking in the room and I don't smoke.

Nothing Nothing

Waited 20 minutes for someone to come to front desk

Not one thing. I had a family emergency had to leave. I’m a mineral and Jim dealer and left inventory there. It has been stolen the hateful woman at the front desk that I just called hung up on me and won’t even speak to me politely.

Good

Mold in bathroom and ceiling. Tv did not work or even Connected to box. Bathroom door de laminating hole in wall.

Property looks very old and lot of issues in rooms and outside.

No hot water all photos online need to be updated they are old pictures from when the place was nice now it's run down and falling apart there is nothin good I can say about that place especially for 105$ a night

Nothing , old facility , insect inside Nothing , no breakfast no pools

For the price is worth it but nothing fancy

It had a musty smell, no coffee maker in the room and the check in people were not very friendly or helpful.

Front desk staff hard to understand

The advertising showed a pool and breakfast but got there and it was permanently shut down

Nice room clean

Good for the price

dirty with mold in the room, ac only half worked, requested another room and they basically said deal with it. Don't waste your money here.

The furnitures were old and dusty, there was just ants randomly all over!! Sheets were very old and bad colored and the toilet sang all night. The shower was also stained and looked disgusting

No more breakfast. Rooms were not that clean. Lock on the door looked like it had been kicked or pushed in before. Didn’t feel safe. The staff wasn’t that friendly.

No pool or breakfast like it said. Also the rooms smelt funky. The ac leaked water over night.

The property was a bit unkempt but did the job for an overnight trip.

Hotel was fine. Room was mostly clean and quiet. Easy check in. The first room door key did not work. They just transferred us to another room. No breakfast or any thing it is just a place to sleep.

They permanently closed the pool when online it states they have a pool and it stated they had breakfast and they do not

Bed was clean, only reason we didn’t leave.

Shiniest aspect of a somewhat frustrating weekend... Exceptional staff... Super clean room... Loved that the room included a microwave and a fridge! Would absolutely stay here again!

Roaches charged me deposit and over charged and never returned it

The staff was nice As soon as we arrived the door wasn’t easy to open, it would get stuck and you had to jimmy a certain way, upon entering the room the smell was awful, the phone didn’t work, the AC didn’t work, the remote didn’t have a back to it, the bedside lamp wouldn’t turn on, then it did on its on about a20 later(so….fire hazard?), we hadn’t even unpacked our stuff because we didn’t know if we would even stay at this point, then the decision was made when a giant cockroach ran across the TV stand left right then and there, wasn't there even 2hrs.

After paying for the room through expedia we didn't even check in. Upon arrival we were ask for more money as a security deposit. The clerk had the work attitude ever. It was a total waste of money and time. After dark the parking lot becomes a hangout full of people drinking etc. 00/10 never again

We had called ahead for an early check in Friday and called again on Saturday to remind them as the clerk told us to do on Friday. When we called around 10:00 to check in at 1:00 we were told ago and there would be a 15.00 charge which we agreed too, upon arrival there was a different clerk who would not let us check in at 1:00 and she was very rude. The room was also very unclean, will never stay there again we left for home at 4:00 am because we were very uncomfortable there

Went to the wrong location n they told us we never booked one for ur company. So we went to a different hotel n googles it ourself n found that it was only 20 minutes away. But we had already paid to stay at the other one because we was told wrong. So i paid for two hotels room n only used one. Very upset n will not use u or refer u to anyone.

They ask for a deposit. Two weeks past my stay and the deposit has not been returned to my account. The people are courteous when I talk with them but issue is still there.

Terrible Everything

Hotel was in disrepair. Lobby closed. Swimming pool a dirty eyesore. TV did not work in room. Bug in bathtub.

No coffee

Was not very clean. Lobby is still not open from covid. Slow service for check in.

Didn’t care for this property

Not to standard

Could be cleaner

It was very dirty. Half of the doors didn’t work.

mean front desk person, facilities seemed ran down, no breakfast or lobby area open, not a good experience at all. nothing.....had to move me 2 times, water running in bathrooms, remotes to tv don't work, just a horrible experience

Toilet made noises every 10 minutes, loud noises overnight, overall decent place to stay

No clean some parties and the in day shift office angry

I booked my stay here for 2 reasons: free breakfast and swimming pool. When we got there, the pool was shut down. The lobby was completely locked, and no breakfast. All communications were down through the night window. I paid ahead of time, and still had to pay a $100 non refundable deposit when i arrived. I checked out a full day early because i was so disappointed. I did not get even 1 oenny refunded. I contacted corporate, and they were no help. Do not waste your money here.

Location is good, we’ll lit. Ac works but super loud, at least it distracted from guests next door talking loudly at 2am. Aubrey’s is just 2 blocks away and a great choice for meal. McDonald’s is across the street.

Dirtiest hotel room I ever stayed in.

Cheap The staff was not helpful. I paid online and the manager tried to double charge me. He said I paid booking.com but I didn’t pay him, so he charged my card again. I told him I already paid but he refused to listen to me. Do not pay online if you go here. They don’t understand how it works.

Room had an old smell to it, bathtub was aged and not updated, if I had to do over would go somewhere else.

It had a bed, bath, and air. Facilities are old and need remodeling or updating.

pool was closed (wasn't notated on the website) didn't offer breakfast like the website said as well

Not much Bathroom area was filthy. Very dirty tiles and grout. Walls splattered with something and never cleaned properly. Toilet seat was very loose. Walls are thin and you can hear everything outside.

Good value. Friendly front desk at midnight check in. The room was very hot and humid and took over an hour to get the humidity down. I would stay again. Needs some updating

quiet

This was a dated motel, but the rooms are clean and comfortable. Beds were a little firm. But overall for the price I would stay here again.

Outside, a man tried to get me to go out with him and he was so aggressive about it to the point I felt uncomfortable with us being directly inside of my door.

We had to ring various bells and wait for service to check in(there was no lines and lobby was locked) lock in door did not work (our small child had no issues unlocking and opening door), toilet was not properly cleaned and furniture had missing pieces. Would only visit again as last resort

I was given a room key and a woman was already in the room. It was 11 at night and me trying to come in really scared her. As I went to fix the issue and get another room another guest warned me of bed bugs. The receptionist was kind enough to give me a refund.

Clerk was nice, room was pretty decent for price

The heater never got the temp in the room above 55 to 60° Ended up having to run the shower with the hot water only just to get the room temp up to a tolerable temp. The floor was dirty and sticky. The side walls was covered with ice all the way around except for the front side. I would recommend informing future guests about the security deposit by updating the info on all booking site platforms. It’s not good business to inform guests of the deposit upon their arrival. And to future guests don’t pay the security deposit with a debit card bc the hotel isn’t capable of putting the deposit back by issuing a return credit. Debit cards will get charged the $50 twice once when you pay at check in and out nice when the hotel attempts to do a return refund. My bank said all 3 attempts they made to issue the return refund where coming thru s $50 charges. On the bright side the bed was very comfortable and clean and all in all it was better than sleeping in my car. Have a blessed day.

The ice machine was gone. Not just a broken machine with an "Out of Order" sign, but just a machine that was removed. When I asked about it, I was given a "run around" excuse. I had to go the the gas station next door and buy a cup of ice.

The guy up front was friendly, and new he was asking how i was going to pay, and told him my booking was already paid online when reservations was made. He still ended up calling the room again to ask me about my payment when it was clearly already taken from my bank account when i had looked to make sure. They should also turn some heat on before guest arrive because it was very cold, and the heater took forever to warm up on 90, and still was pretty cool. The tv came on but im guessing the cable box or cords was messed up so we had to watch tv on our phones.

A sub-par stay. I can see that they are trying, but the check-in process was painfully slow, the room smelled pretty bad, and the cleanliness needs a LOT of work. We'll find other places to stay when in the area again.

The staff was extremely friendly and helpful. I had a long drive and they were able to get me in my room at an earlier time. I was able to take a nap and shower before I headed off the see the Vols that night. The bed was amazingly comfortable and was surprised to see the size of the TV. Plenty of lights and outlets for all of my charging needs. Bathroom was tiptop clean and a big closet. Big desk that was helpful along with fridge. Everything that I needed.

Roaches found in room, dirty tile in shower, dirty chair, cigarette butts in landscaping, check in person charged me again even though I paid through Expedia. Check in person had a hard time understanding English. Other guest complaining he had ants and did not have his room cleaned in days. Check out not pleasant and refused to give me a business card. Ice machine was broken with no intention of getting it fixed,

This hotel is a simple basic motel that is perfect if all you need is a place to spend the night. The lobby is closed, so I had to wait for the manager to help me at a little window, but he was extremely welcoming and very efficient. The room was clean and had the very basic amenities. It was a good choice for us.

This property is a little gross but it works if it is a one night stay. Several days is a no go though. There were no bugs running around and the bathroom was clean. The place was more run down than anything.

Traveling through from Maryland to Mississippi. It was a much needed restful stop.

Lady at the night desk was very rude.

I had a “guaranteed booking” with hotels.com BUT THERE WAS NO BOOKING AT ALL WITH THE RODEWAY. I HAD TP PAY FOR A ROOM AGAIN! There was no record of my booking at the hotel!

Good stay!

Stayed for one night room was clean had a comfortable night rest

The staff at this facility were super friendly! We had everything we needed and our room was very clean. The lobby was closed due to Covid so no continental breakfast, but this location is close to lots of food places!

Everything was okay, except no coffee pot in the room no coffee in the lobby

The hotel is very outdated, musky smelling rooms. Over not clean! Only gave us 2 towels for 4 people...

This was the most disgusting room I've ever stayed in, much less paid for. Spent half the night in my car, because it was a better option. The bed appeared to be clean. Beyond that, this place needs a health inspector.

Easy location to find. Short commute to Pigeon Forge. Had to call the front desk 1 time and they immediately came to the room and fixed an issue. Very clean bathroom. Room was clean. It was quiet and peaceful even being close to the interstate. The only minor issue we saw was the wiring on the lamp was spliced together but it still worked. Would definitely stay there again. Friendly staff!

It was ok,, at first they gave us a room that was occupied. She fixed it immediately. The stay for the price was ok,nothing to brag about nothing to complain about.

Check in and out were easy breezy.

The room looked dated but it was clean and comfortable.

Clean Quite. Would and have recomend to fellow contractors. Verry accommodating..!

Service was excellent!! Very nice and helpful staff!! Excellent for the price!

The room overall was gross. It had a bad musty smell, the dust ruffles on the beds had unknown substances/stains on them, as did the desk chair, but the bathroom was worst of all. None of us even showered that night because the bathtub was so disgusting we didn't want to touch it and there were brownish spots splattered on the walls. We honestly didn't want to touch anything in the bathroom (or most of the room for that matter.) While we were in the room, we pretty much had our kids sit on the beds and not touch anything they didn't have to. The rest of the bed linens did appear to be clean, but the beds were so uncomfortable that we barely slept and my husband and I both got up with aching backs and hips. There was no breakfast and the pool was closed thanks to Covid, but they wouldn't even let people into the lobby to check in, made us stand out in the extemely hot overnight check in area waiting to get checked in. The gentlemen who checked us in were both nice and polite, but that hardly made up for the awful room. I wouldn't stay here again even if they paid me to do so.

Room was clean better than a lot of places I have stayed

First we booked room with the jetted tub, when we got there we had no tub and had to pay double the booking price we had already paid to get the room with the tub.

The rooms walls were not the cleanest. It looked like some workers had stayed there before and you could see dirt on the walls around the shower. You had to drive around pot holes in front of the lobby.

These people care & it shows. Excellent value, staff couldn't be friendlier, clean room, quiet location. Highly recommend!

The room is a steal for the price. Room was in great condition. Only downside was the wifi. It was fast but had no range. Couldnt use it in my room.

BED BUGS!!!! I woke up and found one crawling on my arm. I also found a bite mark on my shoulder. The room was also not very clean which should have been my first warning. Also had to switch rooms because the heat did not work in the first one. DO NOT STAY HERE!!!

Quiet big room, nice employees. Continental Breakfast is always a plus. Felt safe.

The sink didn't have a stopper in it. Can't comment on shower as didn't use it. found a half chocolate bar on floor near basket. Not sure if the door locked with the card as the handle would open it after the lock was turned.

Thought was very good room for the price. Room was clean, comfortable bed and good water pressure in the shower. Good waffle breakfast, front desk clerk was very polite and helpful and they have on-site washer & dryer which I used. Would stay here again.

I enjoyed my stay at the Rodeway Inn. Customer service at the front desk was excellent. My room had a comfortable bed and included a tv with access to basic cable. Wi-fi is available but connection was spotty at best for me. The only thing I didn’t like was that I found a couple of bugs crawling on the wall near the ac/heater. This did make me question the cleanliness of the room, but from what I could see overall cleanliness is decent.

Friendly staff. Quiet.

It is good to spend the night at low cost, do not ask for more!

Breakfast needs improvement. At least have egg and sausage

Some elements of the room were very up to date but it did not seem very clean.

The wall we’re so dirty you didn’t want to touch them. So we’re the walkways. The sheets were stained/dirty and a roach crawled out from under the phone.

We came for an overnight stay. Guys at the desk were super healthful and friendly. First our room key didn’t work. Had to get a new one. The beds has a couple strands of hair on them. There was some mold in the corner by the door. Our room never got fully cool. The bathtub was gross. The free breakfast was ehh. A group of people already there kind of took over. It was cheap and only for sleeping. For overnight not bad. Would not do more than a night or two.

Harry ( the manager) has great customer service. Our room was clean and right by the pool, which was also very clean. Will stay here again if needed.

Very nice owner. Room could have been cleaner. Several people milling about on the walkway but despite that the room was quiet. Decent breakfast.

Not bad for the money. Pretty cheap price so we didn't expect much. Room was alright, beds were alright. Front desk staff was friendly. Didn't make it down to the breakfast so can't comment on that. For a one night stay on a budget it is fine but wouldn't want to make it a long term stay with my family.

This was the second worst place I have stayed. The other was a desperation room during a hurricane when everything else was booked. Rocking, crooked toilet, mildew, hairs, rust and mismatched stained furniture, ancient carpet, holes in the walls, wires to trip over coming in the door. Although I didn’t see any, I went to sleep worrying about bed bugs because of the overall condition. Breakfast supplies were barely stocked and very minimal.

I would suggest to the owners that they add more items to the breakfast.

Great location, large rooms and friendly staff. Didn't like the people outside our room talking loudly after we went to bed. This happened both nights we stayed there. Next time we'll request a room away from the workers who stay there.

I didn’t like the fact that we were told no visitors. We came here bc of a death in my family and I needed to see them and we were informed that we couldn’t have any guests

Check in was quick and pain less, the outside of the motel is less than desirable, but the room was clean and neat and did not smell. There were not enough towels or wash clothes in the room, it was either extremely hot or cold in the room, there was no stopper in the tub to take a bath. The really big issue was that at 2AM when we returned back to the hotel our room key would not work. we went to the front desk he gave us another one, still did not work. He came upstairs with us the second time and the entire card access lock stopped working. He had to run back down and get the key key, and we kept trying the door and it just opened. No key needed. We called back down to the desk and informed them, he said well that is not good. Just lock both of the inside locks....

Excellent staff, friendly, good customer service.

This was the worst hotel we have ever stayed. The worst was our bed - we both kept rolling towards the center. I felt like I had to hang on to the edge of the mattress to not disturb my husband. The next morning, he said he was having the same problem. Terrible night!!! Breakfast the next morning was continental, which is fine, except all the tables were full and there were signs hanging all over telling you not to take food from the breakfast area.....felt like I had to stand to eat my banana and coffee, although there was a lounge within 20 feet with a table and couch. Usually continental has fruit other than bananas- not here. Usually, continental has bagels, etc., not just toast - not here. We stayed here because I had a free night with hotels.com - and it met the criteria - but it was the worst experience we have ever had and would strongly recommend picking one of the venues next door!! You'll at least not have a broken down mattress in which to try to sleep.

Very good stay experience. The price is cheap, that is, the sleep is gone. Breakfast is normal, you can fill your stomach.

I was staying the past two weeks and Gatlinburg and wanted to get closer to I-75 for my trip home. This was the perfect location.

terrible stay got in late man at desk was rude want to pay cash told me had to pay 50.00 deposit told him we had service animal he said I needed proof which I provided I guess he thought I was upset he said to me why did you put the card down that hard I said just process my reservation I was tiredand he said that's not my fault I did not tell you to drive all day room had a smell and the heater was real loud had to shut down to sleep would not stay again

I was pleasantly surprised by the clean and excellent condition. Everything worked well and seemed fairly new. Staff was pleasant. I had a good night in the comfortable bed. Breakfast was typical motel fare. A real bargain overall.

Nice very accommodating

It was a nice hotel the breakfast wasn't bad the service was good the beds were a little stiff if I have to make any complaint but for the price it sure beats a tent

Everything was great except the electrical outlets we're worn out

Very small breakfast. Very little options offered. One morning only 1 or 2 things to choose from

1. Ants come with the room. Mentioned to front desk and nothing was done. Bought insect spray to take care of the problem. 2. TV was on ZOOM display mode and there was no way to change it. Ask the front desk to have someone to fix, but nothing happened.

The stay was comfortable, and the desk was extremely friendly. We showed up early as we didn’t know the exact time of check in and they were extremely apologetic and reassured us we were in the system and reserved. The boyfriend and I were fine with it as there’s no check in time told here which it’s 3pm by the way. So we went to Knoxville which wasn’t far at all and enjoyed walking market st. and gay st. When we went back at 330 they had everything ready. The bed was perfect, WiFi worked great, the bathroom needed some help but for a one night stay it was perfect for us. I wouldn’t recommend here for more than 2 nights but for a quick lay over its perfect.

First room we were assigned had rotting food left in a filthy fridge. The second room they gave us had black mold growing behind the wallpaper. The maid service was beyond subpar and when we told them to NOT enter our room to clean it, they came in any way and left a roll of toilet paper and new soap on the microwave. The beds were rock hard and if they’ve really remodeled any part of the hotel I’d be completely stunned. I regret saving a few bucks to stay here and will never come back.

We enjoyed the hotel and the hotel workers were very nice but the maid Service is Awful

Very nice & clean. Room rates are reasonable. The managers are bery nice. Good expierience all around.

The room was O.K. for an inexpensive stay. Everything (including Wi-Fi) worked but doors and A/C had the appearance of being slapped together. Simple amenities like a clock and stopper for the sink were missing. No complaints with bathroom. Breakfast was juice, coffee, waffles, bananas, and breads. (Cracker Barrel is nearby.) Acceptable if you're not expecting much.

Easy access to Knoxville and Sevierville. Good location.

It was an Absolutely great experience. The place was Very clean. The staff were friendly and have professional service. Perfectly maintained. Great hot breakfast with waffle maker and bagels and much more. It reminded me of an at least a 4 star hotel. Much more than you'd ever expect from any motel.