Red Roof Inn & Conference Center McKinney

I just needed a place to stay so I did it really explore the property other than where my room was. Everything looked clean to me on the outside and maintained. My check-in was fast and she was very pleasant and professional. My room was very clean. Looks like they remodeled because everything looks really nice. Bathroom was spotless. The bed was comfortable. I would definitely stay here again. You literally have two restaurants next to it on each side. You can just walk there. But shopping and other places to eat are all around you.

Superb

Peaceful N/a

there was hair from someone shaving on the counter when we walked in…

I stayed here for 2 nights. The room was much smaller than it appeared in the photo. The bathroom and tub area were particularly small. The bathroom sink was sort of attached in a small din area which also functioned as a closet to the bedroom area (which is the room you walk into). The staff were staff, nothing remarkable to note there. Not enough towels in the room if I’m being honest. Air conditioning was superb though. The room was clean for the most part except an odd red hair we found on our bed, neither myself or my partner have long red hair. That’s the only cleanliness issue I can point to. Our room was located such that you’re in the parking lot and you just walk into your room by unblocking it. There was no hallway or going through the front desk that separated our room from the outside which I did not love at all. In all honesty it does the job for the price you’re paying.

This is an older property but is better than average. Didn’t see when I booked that there was no breakfast or workout room. If I had would not have booked there for four days.

The floor was a bit dirty.. but I used one of the towels to give it a clean and then it was fine

Good

I was very skeptical being a of this being a motel. Room was very clean, smelled clean and the bed was very comfortable.

Clean room and good location

Clean room and good location

The room felt extremely warm at night

Superb

Exceptional

Exceptional

This is an unsafe space for solo female travelers. As I was checking in there was a person yelling at the front desk about something which should have been my first clue but it was late and I just wanted to sleep after traveling a long way. Got my key and found my room. The balcony directly above my room had 5-6 men standing outside on the railing watching me as I parked and went inside and dropped my bag. No issues from them but it was very unsettling being watched by a group of men. Took my dog for a walk around and around the corner of our room a man and woman were engaged in a loud argument in which the man started trying to kick in her door while she yelled that her kid was inside and to stop. That was my last straw, I packed up my stuff and left for another hotel. Not worth the stress.

The only negative thing I have to say is there were no hooks or towel racks of any kind in the shower or sink area.

Everything was great!

Clean room and secure parking

Okay Location

Okay Location

Bad

No coffee maker.

No coffee maker.

Exceptional

Not at all accomodating. Left my bracelet behind as well and they were not at all helpful in helping find it.

Poor

Very good

Place was quiet and convenient. Had a short stay but was comfortable. If you are sensitive, their cleaning products are pretty strong. It’s hard to air out your room due to windows that don’t open so I had to prop my door for a bit.

Exceptional

Exceptional

Poor

The room was exceptionally clean. The staff was super friendly. The property was very clean. My stay overall was excellent. The restaurant next-door was a plus I ate there every night and had such a really good time.

The rooms were clean I didn't receive my deposit back after they said it would take 24hrs

The rooms were clean I didn't receive my deposit back after they said it would take 24hrs

Great place

Nice front desk help and room 252 was clean and I was comfortable .. Room was clean and the bed

Very poor

Convenient and well lit at night, room was clean and everything worked as you would expect. Nothing to complain about.

I would recommend it to travelers who are looking for a clean and comfortable place to stay.

Friendly Front Counter Staff. Clean rooms!

Room was okay. The microwave was very outdated and ragged unable to use. The grounds aren’t safe for families or with kids - lots of construction workers there and truckers come there they sit outside and smoke and drink. It’s not suitable for children; it seems unsafe.

Very clean and great as a quick overnight stay.

yes no

It's a quiet place

Room was clean, comfortable bed,good location , the only little problem was the mini fridge ( was making noises at night so I had to unplugged lol) definitely I will stay again!!

I always enjoy staying here

The bathroom didn't work well for showering for me as I have some balance issues

The most Pet friendly place I’ve ever stayed

Staff was very unprofessional and rude

This is a great place to stay if you just need a comfy bed and good shower. The price is great and the room is clean.

It was close to the location I was going to g to People smoking pot outside

It was in a pretty decent location and as a single female, I felt safe there.

No Breakfest

I love the friendly service and staff. Very pleasant stay Nothing

Nothing

The property was the most well lit outdoor hotel I have been to. It was safe and clean. The front desk and staff was the best!

Quiet clean

Didn’t clean our room came only 1 day out of 5

Staff was very nice, room was great, this is my third time staying here.

.

Absolutely nothing. The cockroaches, the professionalism, the dishonesty.

Great!

The room smelled like weed and i had a infant with me the staff yelled at my family and was so disrespectful we were made to feel so uncomfortable we left and had to grt a new hotel with zero refunds

Yes

Great customer service comfortable the room clean the housekeepers doing find job

dont do it

The Roof is very clean and the people is very nice

This was the second time staying at the property. Being familiar with it made the arrival and choosing where to park easier. We were placed on a second floor, facing the Oyster restaurant next door. This time it was much quieter than inside facing the pool. I was much happier with that. I booked it the same day we were arriving and there was no challenge with this. We also found a great 24 hour taco place about a 5 minute drive from the hotel, so that was really nice!

Yes

Our room was not cleaned one of the nights and we had to get clean towels. Also no towel bars or hooks whatsoever so no place to hang towels

Very clean

The bathroom was pretty small, and the door had visible scratches and chew marks, which made it clear that a previous guest had a dog in there. There was also some water damage along the trim near the shower area by the sink. On the positive side, the AC worked great and kept the room cold, and the bed was comfortable and seemed well-made. However, the couch had a few stains, and the sound insulation wasn’t great. I could hear quite a bit of noise from other rooms. There was also a gap under the front door, which let in some light and sound from outside. Overall, it wasn’t a bad stay for the price. It’s a decent, affordable place to spend the night, but it’s not quite as polished as the pictures make it seem. Pros: Affordable price Cold, working AC Comfortable bed Cons: Small bathroom Pet damage on the door Some water damage near the shower Poor sound insulation Stains on the couch

It was odd to have that many 18 wheelers around the parking lot but it did not present an issue. I am concerned About the required $50.00 deposit and list on the counter per item that they can charge for. My guess is they have had a lot of bad customers but we have never stayed at any hotel that required this. We do not travel very often any longer and this may very well be normal, but it still was a surprise.

We stayed 3 nights. They only have housekeeping Monday & Thursday so we had no clean daily towels. Only way to get fresh towels is walk all the dirty towels to the front desk to replace for clean ones! Very inconvenient to their guest. Few hours towards the evening the smell of weed was coming thru our vents. The bed was comfortable, fridge & microwave was the only positive I got from our stay. It’s the first and our last ever staying here again.

We selected a pool side room in case we wanted to use it, and that's what we got. We did hear people in the night and early in the morning outside talking loudly to each other, but that will just come with the territory of an inexpensive motel. As with any hotel I usually bring my own pillow for comfort, and would recommend it here as their pillows are very dense and not as soft as I'd like. But it doesn't detract from the hotel, or my rating of it, just a personal preference. The room was comfortable, the tv lacked some channels, it kept a good temperature, but it was not too hot outside and was suitable for our needs at an economic rate. I'd stay here again as it was central to the places I was visiting while in town.

The owner

Niki was great!

Easy check in and check out. Room was clean and mostly quiet.

If you just need a decent place to lay your head it is what it is. You get what you pay for.

I was not comfortable to be out around the motel on Saturday night but the other 2 evening we were there, were quite comfortable. We Hank you.

Clean, well maintained room. Comfortable bed. Good internet connection. The surrounding tenants were a bit noisy later in the evening. The location was great for access to restaurants.

Nice modestly priced hotel. Great value.

Good

Okay location

Hidden fees once you show up even if you’ve already paid online. Rooms are not what are advertised. I paid for a deluxe room and was given a regular room, vending machines are outdated and only take quarters. Staff doesn’t care about feedback and make you feel unimportant. People drinking outside all hours of the night. Barely any parking as the lot is filled with tree trucks that park sideways and take up 4-8 spots. I will not be back

Very convenient and comfy rooms

Check-in was easy and worker very friendly. The doors were monitored and secure. Facility is older but clean and safe.

Employees especially front dest clerk and mgr were abusing the power, and bending the rules for there regulars or friends of theres.

Great location, great price and the staff is amazing

Great room and great price

The rooms had reaches. We decided not to unpack and leave certain items in the car.

Comfy beds, nice rooms and felt like a safe area to stay.

Nice area hotel cleaner then most red roof inns

Nice ppl and staff.

A scrupulously clean, basic hotel room that served my needs perfectly. Easy to get to the places I needed to and relatively quiet for being next to a freeway!

Excellent customer service

Great service, friendly and professional staff.

Thank you

Requested a smoking room. Upon arrival receptionist stated it was for nonsmoking. Even with me showing the reservation receipt for the smoking accommodation the staff was not willing to change it.

Had a hard time understanding the sraff

Great room, great service

Sam is awesome thx sam super late chkin. Rokm was cold and clean

Place overall a good place to stay

Would not recommend to anyone looking to book . There were bedbug infestation at this property. And staff wouldn’t get me and my daughter a new room . They insisted for us to just stay in that room .

Clean room courteous desk Personel

Great service, clean room

Staff seems very rude. Whatever they clean the rooms with stinks and might give you a headache

The front desk manager was courteous and friendly

Great staff, great hotel

Wouldn’t work with us when we had an issue.

It was just one night to get us further down the road, but there were cobwebs on the ceiling.

Good at its price point

My family and I enjoyed our stay there it was walking distance to two good restaurants.

After prepaying for room I was charged an additional $50 “deposit” when I checked in.

Eas great

Great place, beautiful rooms and very clean

I did not like that there was no Breakfast

roaches in the room, bathroom door would not latch shut the first day, but did the second. There was pre-existing damage to a chair and the inside of the bathroom door, which we immediately photographed upon entering the room, and showed to the hotel staff on check out so our service dogs would not be blamed for it. Still waiting for the refund of the deposiit they charged. Had to wait for about 10 minutes with nobody at the desk/lobby as they were gone to check another man's room for damage before he checked out. Still don't know if I have been refunded.

Close to highway, easy to get around town that way. Front desk was very friendly & helpful. Would stay here again!

The staff here are very unprofessional

I was there for 3 full days they never once came to clean the room, they had roaches in the room, they did not give me the room I reserved, the faucet in the tub comes out of the wall I will not be staying there again

Very nice place to stay at

Nice place

I had a great stay—clean, quiet, safe, and very convenient. Would definitely recommend!

Very nice place

Old no alarm clock. Phone did not work. Front desk staff was rude

You can hear noises from inside the room but it is affordable. Deposite required $50 and watch out for missing items because you will get charge

Everything

A customer checked in in front of me. They asked him if he wanted to pay now or when you check out. He opted to pay at check day. I asked the desk clerk if I had the same option and he advised since I had already been there 4 days and paid in advance that I could pay for the 5 day extension at check out. Later in the evening the manager stopped us and said "No pay no stay" he had the right to make the rules. I then contacted customer service at red roof. They set me up with a reservation for the next five days, and advised that with this reservation I would be able to pay at check out. I then contacted the front desk and gave them my reservation # and what i was told by customer service when i contacted them. The gentleman that answered the phone was confirming my reservation. The hotel manager took the phone from the clerk and stated, "Like I have already told you I don't care what reservation said "NO PAY NO STAY" this is my rules and you can check out now these are my rules." We then packed up and left around 10:00 PM. we had already have pay for a night that we were not allowed to use. As a paying customer I have never had a manager of an establishment talk to me the way he did.

Facilities as per price! Room separation is not good.. one can hear other room talkings..

I found poops you n the washer mashine Towels dirty as well the bed

The front desk person was polite and friendly. Made the check-in smooth and pleasant.

me and my fiancé booked and there where active drug deals going on in the parking lot, loud groups of people making threats to each other we did not feel safe at all. we stayed for less than 30 minutes and they refused to give us a refund even with the unsafe environment going on and illegal activities happening on the property.

Great staff-- friendly and helpful.

Night stay. Simple and quiet. No coffee room, no breakfast yet cost $74.50 a night in Dallas!

The front desk manager was very cordial initial reservation. With my extended stay his attitude became unwelcome. Even though I have no concerns at this moment to return to this area in the future but if so I use Comfort Suites or other hotels instead..

Poor front desk manager after check in and stays. I will not use their service in the future, should I have to return to this area.

Room service was great it was clean and quite I love that the surrounding area had lots of food and shopping

This was definitely a sketchy area with cars that were definitely there for a while people walking around all over the place outside very unsafe feeling

I always know what to expect

Ok

Everything was clean and tidy and the staff were helpful and friendly. I wish there were laundry bags for dirty items and some of the tv channels were audio only, but other than those small things it was a great stay.

Front desk personnel not the friendly Texas I grew up knowingly.

Not so friendly folks at service desk. Did not like the $50 deposit requirement. First time I had ever been required to pay this. And the personnel act like it was a hassle to refund it.

Several homeless people around the property

They DISCRIMINATED against SERVICE animals. Tried to charge a fee which IS ILLEGAL! I canceled the reservation. There are NO “mandatory” fees for ANY service animal EVER! Read the ADA 1997! But when you aren’t FROM AMERICA, you don’t care!

We only stayed for a night. The room was pretty clean, but had a strange odor. There was two dead roaches on the floor and a grasshopper in the bathroom… that wasn’t discovered until the middle of the night. EEK We requested a non-smoking room, however the room started smelling more and more like cigarette smoke through the night. I believe it was coming from the room that was right next to ours. It was very off putting and hard to sleep with the smell. The walls are very thin and we heard what sounded like people rearranging furniture for hours. One positive thing was the a/c was amazing.

The only thing that is good about it, its close the highway close to a lot of stores and dining areas. I told one staff that was on duty that the room I had was the floor was pretty dirty he had and attitude about me telling him this. My pet peeve is filth. I hope that they do better with the cleaning.

Window had a film of dirt on the inside. Curtain had a big beverage stain on it. Cockroach next to a nickel on the floor. Refrigerator top was dirty & a fly came out when I opened it. Dried up orange food residue on bottom. Floor wasn't swept clean from last resident. When I pulled up in front of room there was a man sitting on the curb with his "suitcases" aka grocery bag's next to him. Made my dog & I very uncomfortable. I was in the room about 4 minute's before I said "No way can I stay here". Just disgusting ! Still charged me for the 2 night's I reserved it for. Highway robbery !

Room was dirty there was a bloody fingerprint on the bathroom door . And they won’t give me my deposit back and all I did was sleep there over night I didn’t even have luggage it was just so I wouldn’t fall asleep driving so I know I didn’t break anything.

Towels were dirty.

Did not go to this hotel but still got charged.

People partying right outside of the room until late Shady people hanging around which probably lives there Pictures on the website makes it out to be way better than actually is I only stayed one night, out of necessity, and then checked out and stayed at another hotel A refund for the 2 nights would be greatly appreciated Thank you

Excellent stay

Buena elección. Bastante a gusto para el precio .

Stay here often. Always quiet and convenient for my commute.

The staff was polite during interaction. There were many people just lingering around the rooms smoking outside as a single female traveling kind of made me feel unsafe. The housekeeping was weird as they came to empty my trashes and only made one bed. It Appeared that they didn’t provide new towels just refolded the used ones that were on the floor. One of the bedsheets had cigarette burns in it. The door required to be slammed in order for it to lock. If you just pulled the door close you would be able to push it open. I would probably not stay here again.

It was ok, great location. Room had a smell to the point i had to put my car Air freshener in my room. Bugs in room was a problem not bed bugs but just bug's. 1st time ever as well make sure you have cash or you talk to your bank to make sure you its get it fix before you stay here. Place was just ok

Dirty, scary, unsafe and noisy.

I was clean

Roaches on the bed and the floor. Staff refused to issue a refund.

Paid for a poolside room to get there only to find out i was upstairs.. was told that the room was on the same side as the pool. You have to park on the side of the hotel and then walk all the way to the back side of the building to go up stairs to a “pool side” room.

Front desk reception was very friendly and helpful

Honestly, I’m getting tired of this place. The people here are rude and they don’t care about nothing unless they’re getting money.i used to love coming here until they hired this rude tall Indian man. Instead of him accommodating his guests he likes to argue with them. I’ve never in my life had this problem staying here. But I’m sure I won’t be back unless it’s the last choice I choose from.

I’ve been to Motel 6’s that were much nicer.

Decent stay. The room was clean and updated. Surrounding persons sat outside my room door all day smoking marijuana. Staff was very awkward and made us feel as though we were constantly being watched. They were not unfriendly though.

Room was clean staff was great!!

Great hotel. Clean, modern rooms, friendly staff. Overall a great stay. Would recommend.

We felt safe - it was quiet - dog friendly !

The build is old and noisy

I liked the ease of access off of 75n...I didn't like the tight parking spaces..the staff at check in was polite

My son and I stayed here for four days during a baseball tournament and it was quite pleasant. The three things I need for a good hotel stay: clean, quiet, and cold were all met and was a value at the low price. This place also had one of the better hotel pools I've experienced.

Low quality facilities. Staff could not provide extra blanket in the evening.

I found they weren't flexible with their booking

Staff very polite and helpful.

I did not feel particularly safe in the area. There was not enough security measures, only 2 locks on the doors and not enough cameras. There were homeless people camped out by the front door. The room was fairly clean but the floors were still dirty in several places.