Best Western Plus Miami Intl Airport Hotel & Suites Coral Gables

Not clean lobby

They only offer (orders at night). I had to call a bunch of times every other hour for breakfast until someone FINALLY told me they don’t offer breakfast anymore and that I had to come downstairs myself. I went allll the way downstairs just to find out the food was not made fresh but just microwaved and it was extremely overpriced. Would not visit here again.

Love our stay!

Not much Too long to write everything. But the main thing was the elevator situation.....absolutely ridiculous.

Exceptional

Airport pickup only available til 10:00pm.

Friendly staff Thin walls, can hear other guest in adjacent rooms.

Hidden fees.

Clean Nice

Location N/ A

Exceptional

Location was very good for access to the airport and for going anywhere in town. The room was ready for us when we arrived and the front desk personnel were very friendly and helpful although they were dealing with elevators being broken down at the time. The bed and pillows were comfortable and of good quality. The elevators were down and had to carry our luggage up 3 flights of stairs. The manager offered to help carry our luggage up but only after asking if I could get help with it, I realize that is out of their control so not a deal breaker, I was given a free parking pass for the inconvenience but I didn’t even know there was a charge for parking, why would you charge a patron to park when they rent a room, I feel that should be a courtesy. The air conditioner made a loud noise all night but it did keep the room comfortable and I didn’t complain to staff as I figured again that was something beyond their control. Our room did not get freshened up one day and when I called the front desk for towels the told me I would have to come get them. We were sitting in the lounge/restaurant eating breakfast and were told we needed to leave because they were closing in 2 minutes and needed to clean the table, (sorry but that’s not cool).

The hotel was very clean. The surrounding area was pleasant. It was close to the airport and the cruise terminal.

I had a wonderful stay. Me and my mom stayed for 5 days and the location was convenient and the staff was friendly and helpful. The room and all the other spaces I visited in the building was clean.

Good

Very good

It was close to the airport and had a shuttle Sign at entrance too small and high up on the building

The property was fine, the room nice and clean with plenty of space and the staff very helpful. Only thing I’d complain about is 1 elevator was down which made the only one available very busy. I would definitely return again when in Miami.

The hotel and staff were great!

Staying at the hotel a night before and after a cruise. Hotel staff was great. Had a shuttle to take us to the cruise terminal and pick us up on return. Very convenient and stress free. Can’t think of a thing.

Exceptional

Great place!

Only one elevator was functioning so it was slow to commute

This hotel was clean, and quiet

Disappointing

Everything was amazing 💋💋💋

We were late and we stayed one and half day. The hotel was nice!

Worse elevators ever seen. No pick up from airport and terrible shower

The beds are hard as a rock (like concrete) and the pillows are child-sized. A/C unit was very loud. That being said, the location was good and the staff was very nice / helpful.

Everything its good

N/A They only had one Elevator working. My room was on the 7th floor. My Husband and I had to take the stairs with four big heavy luggage. I asked for a Manager to let them know about my horrible experience and the girls in the front said that the manager wasn't in the hotel. They didn't want to give me the name of the manager and they didn't apologized for the inconvenience with the Elevator.

Exceptional

The rooms were clean everything working property the airport shuttle was excellent the staff was pleasant and friendly

The bed was comfortable,staff was friendly and helpful. I love that there are shuttles to and from the airport(free) and to the cruise port (minimal fee). Perfect stay before a cruise vacation! There are restaurants within a short walk and delivery services can be used if needed (Walmart+,UberEats etc) I think this will be our go-to hotel for Miami cruises!

Clean and the staff was nice Paying for parking

1 day stay. Easy to get to. There was No deposit held, unlike most Miami hotels. Staff was excellent. We arrive early and were able to get checked in early abd go to our rooms. We were tired so this was so awesome. Only real complaint is Shuttle service starts too late in the am 6:30. 6:30am was the time of my flight. Uber was 30.00 for a 10 min ride. Room was clean, bathroom door weirdly opened front of the toilet, don't sit before you close the door. Over heard they have Shuttle service to Port of Miami, nice price and they will pick you back up after your cruise. The restaurant has good food and service.. best amenity was weight scale in lobby.. save us a headache and money at the airport.. over all good place to stay.

Superb

Big rooms Noisy door slamming all night

Nothing It wasn’t great.

The room was spacious and very clean. Staff was inviting and extremely accommodating.

Dirty, poorly maintained

Didn't get breakfast restaurant was closed for repair Wanted a bottom wheel chair accessible floor was told I could have it then told it wasn't available yet

Our room was clean, good size, comfortable bed, our only concern was the bathroom shower head has no hand held shower wand, and the water pressure of the shower head is very little. One of the elevators was not working leaving only 1 elevator for the entire building making wait time very inconvenient. The staff was very nice and helpful. Great location.

No problems at all!

Worst hotel and customer service

Wonderful stay

Clean rooms and spaces. Pretty close to different shopping areas. We were charged $16 a day for parking which wasn’t anywhere in the booking or check in info

Perfect

Clean room, nice staff.

La única observación es a la velocidad del fan del aire acondicionado muy fuerte y no tiene opción de modificar . Cobran más por estacionar un vehículo que el alquiler

Clean. Only one elevator working was a pain

Breakfast Parking

👍

The complimentary coffee wasn’t put out until 10:30, I think to drive people to use the restaurant where they can gouge you for revenue. Avoid the restaurant here, walk to the IHOP down the street where you will be treated with some dignity.

It was OK

Wonderful people but clearly unhappy staff. Facilities aren't terrible,

Only one elevator worked, and it moved at a glacial pace. I literally felt trapped on the 7th floor when we were trying to leave. Waited 30 minutes for the elevator to appear with enough space to get on. Couldn’t take the stairs as my wife is handicapped. My bathroom wasn’t very clean either. Long hair was draped all over the toilet seat.

Cerca de el aeropuerto, tiene transporte desde y hacia el aeropuerto.

Best Western Plus in Miami was very clean. Nice room amenities and a lovely staff. That's the only place I'll stay when I'm in Miami. The price was at low competitive rate which I was pleased to pay. Go stay and see your experience!

The ones behind the desk were useless. Property has really nowhere for you to unload your luggage while raining that one spot they did have was already taken. Get what you pay for I guess.

The beds are outdated and are sinking in. It's time for some new mattresses my back hurt so bad every morning from those mattresses 😩

Apenas ibamos a pasar la noche para regresar al aeropuerto temprano...para descansar pero con el ruido de los carros no pudimos dormir.

Clean room, friendly staff. Restaurant in hotel

Unlike every other Best Western in the continental United States don’t expect breakfast or free parking. To put a cherry on the top a mandatory gratuity of 18% is added at the restaurant.

Very clean hotel

Estefany at front desk was more than helpful, she truly seemed to care about my check in and making sure i was at the right place. The 7th floor over looking the Miami skyline was truly breathtaking!! I recommend this place for both its proximity to Little Havana and the Miami Airport!! Quiet neighborhood and felt safe!! Keep up the good work and give em a try you won't be sorry!!!

.

Belkis was nice and helpful. However some features of the property needed to be updated

Very clean with friendly staff

I did not like the shuttle service. The driver did not speak english and therefore, communicating with other cultures is non-existent!

The hotel is conveniently close to MIA and provides a shuttle service, Excellent customer service at check-in, room was clean and comfortable. There was a nice little restaurant with a decent selection and reasonable prices. My only complaint was the airconditioner which was quite noisy and could not be turned off. The property is a little dated but for the price I would consider it a good value compared to other hotels nearby.

Clean and good

Hotel was okay. Not in the best area. Had to walk to a gas station and didn't feel super safe. Hotel was definitely aged in my opinion and I didn't love putting my face on the towels. No breakfast was a real bummer.

Staff excellent. Restaurant was good but not open for lunch. Close to outside restaurants. Shuttle dependable and fast

Clean modern large room large tv

I stay overnight.The staff was very nice and helpful with information on how to get to the cruise ship port. The room was nice and clean. Only complain I had, when taking a shower the tub fill up with water. Maybe a slow draining problem.

Our stay was pretty good for what we paid. The staff is exceptional, extremely sweet and warm. Refreshing after a long travel day. The room could’ve been a bit cleaner especially in the shower area. But bed sheets were clean and bed comfy.

Great staff, location, and facilities

Yes

Bathroom needs to be cleaned.

Ok

Clean, friendly

Recently renovated but limited. Doors are peeling, elevators are slow.

The lady (burgundy hair) at the front desk when we arrived was very pleasant and helpful. Checking in to the hotel was easy and quick. The room was very clean and nice. I would definitely stay here again!

Restaurant breakfast simple but good, with competent staff, would eat there every day if I stayed a week. No Internet problems, and TV wake up feature comes in handy as a back-up. Parking lot a little tight, dim, and shadowy, but dosen't matter because there is a security guard. For the price- good value- and I would stay there again. SR

Definitely a hotel for people cruising. Friendly and accommodating.

We had a very nice stay before cruise!

The room super clean! And the staff was nice!

Kind of noisy with AC working during sleeping, all others are pretty good.

Always a pleasure to stay here. Airport shuttle is easy to use and the cruise port shuttle is a bonus

Room was ok

The a/c makes annoying noice. We called the desk and they said that all rooms sound the same. This means you have to bring earplugs if you're are sensitive to noise.

All awesome

Very satisfied

did not have breakfast, room needed cleaning

So we had to Uber

Good

Yes awesome

Room was clean & comfortable. Staff were great. Good wifi. Breakfast was mediocre (buffet style served to your table).

Very good place,,very clean,,staff helpful

.

We tried to get breakfast but no one would help us. So we didnt eat.

Hotel can benefit from a bit upgrading.

I was not given any breakfast and to buy was expensive . Not helpful staff. Would never stay at best Western. It was not very clean either.

Breakfast was good.

I didnt eat breakfast and the bar was good.

Very comfortable room and the cafe open until 10pm was very convenient for us registering so late. I really wished their complimentary shuttle was more accommodating; more frequent as we did not want to wait at pick up for an hour at the airport.

I will stay here again.

Cccc

Service during check in could be better. Training would help

The bathroom in our room smelled like urine. When they came to clean it up all she did was spray everything down with bleach. She also appeared to be upset about having something.

Room was nice and clean. Staff was helpful in things I wished to do in local area

Shuttle to hotel from airport and to cruise port convenient and well run!

excellect in general

Excellent

yes

Habitación amplia, cómoda y muy limpia

The room was dirty. Sheets had stains. Bathtub was filthy had scum all around

clean room

clean room

Like ease of location near airport. Restaurant was OK, needs another person to wait tables.

No

I had an issue with my booking, but the staff worked hard to correct the problem. My room was good and clean

Clean room. Breakfast was great

The room was not clean. The air conditioner venting was covered in dust. The coffee maker was rusted. There was also random hairs throughout the room and finger prints on the mirror. I had been awake/traveling for over 24 hours and just wanted sleep otherwise I would’ve called the front desk. I travel with disinfectant wipes and Lysol and took care of what I could. The next day at 10:55, (check out is 11) the front desk called to let me know I needed to come down and check in for the cruise shuttle. I had already been informed the night before the shuttle is at 11:30 and to let the front desk person know when I checked out. When I did check out, the person at the desk didn’t ask how my stay was nor did she thank me for staying. The cruise “shuttle” was a van pulling a trailer. I opted to take ride share. It was only a couple dollar’s more, much quicker and I felt safer.

We did not have breakfast, but did enjoy a strawberry margarita that was divine, and a chicken noodle soup that was very tasty also. The restaurant was clean and the personnel excellent.

When I called the front desk staff, they complained about Expedia and said it was Expedia's fault for not listing the correct shuttle services they actually offered. I get frustrated when hotels try to blame Expedia or third party vendors vs. taking ownership and getting it corrected themselves. The ubers to and from the airport added up and we might have been better off finding a hotel with reliable airport shuttle service.

The rooms were spacious and very clean.

Wont be back

transportation to the pier was a good perk

Good

The hotel shuttle took to long. Thirty minutes went to an hour. Hotel restaurant was closed whe we arrived at the hotel. In the morning we were charged $10 each for a 1/2 of a grill cheese. Will not be staying at your hotel again.

Everything.was perfect, I wouldn't change anything!

Good

The room was pretty clean

Great hotel near the casino

I would like to note that during my stay there was road construction near the facility which can be heard slightly depending on your room.

They do offer shuttle service to cruise terminals for an extra fee, though we opted for an Uber to arrive earlier. One perk is the free airport shuttle, but we didn’t end up using it since we flew into Fort Lauderdale. The room itself was decent, but the AC was inconsistent—either too cold or too warm—and fairly loud when cycling on. The bar wasn’t a highlight; the atmosphere felt a bit off, service was slow, and the overall experience didn’t feel worth it. Breakfast was also underwhelming and overpriced for what you get. (Almost $7 for an undercooked bagel.) Overall, it’s a convenient, clean, no-frills option for a quick overnight stay, but I’d skip the bar and food.

Great

It was an okay stay the hotel is too overprices for what it is.

Breakfast and parking not included. Clean room and friendly staff

Ok

N/A

Wonderful

No breakfast at the hotel. Too pricey.

Staff was nice, rooms clean, housekeeping checked to see if clean linens needed each day. I would've preferred cooked breakfast, eggs, sausage, potatoes etc, rather than continental breakfast.

The breakfast was good

Decent enough.

The air conditioner was super loud. The bathroom shower head had low pressure.

Everything was perfect!!

Ok

Great experience overall!

Clean rooms, friendly staff, free airport shuttle on the hour & $12 shuttle to the Port of Miami. Easy stay!

Wish breakfast was included and transportation from and to the airport.

I had asked the front desk clerk to change the payment to the new card i gave her and she said she would do it. We went to our room andvi see where it was still on the original card. I went downstairs and asked them about it and they promised me that they would take care of it. They took the payment out of the wrong card and i had checks bounce because of this. I am very unhappy about this

Staff was nice and area was nice. Room was clean except bathroom. Shower had mildew stains, so did soap container. Lastly, shower floods when using, like bathing in a pool of water.

The room wasn't what I expected. The room didn't have carpet. The smell was stale.

Services are good. Location is excellent connecting with Downtown via buses, trolleys.

Port shuttle is offered at a charge but this was terrible service. It took us over 2 hours to get there. The staff was not pleasant and argumentative. Thankfully we had plenty of time to get to our ship.

Great place to stay!

Good 👍

I enjoyed my stay

Staff was very knowledgeable and helpful arranging transportation from airport to hotel, from hotel to the cruise port and from cruise port to the airport.

Room was fine. HVAC noisy. On site restaurant and food service staff were tragically bad.

Nice place & very helpful staff

Hotel was very clean

After 1st day of stay

friendly staff

The airport shuttle was a total disaster, we called the hotel multiple times over a 45 minute time span. The desk clerks never even answered the phone. We had to spend $35 for a cab to get to the hotel. They made no apologies for leaving us stranded at the airport and said they were so swamped that they couldn’t newer the phone.

Front desk lady in the morning was exceptional

The room was clean

Professional Staff

Nice location and wonderful staff! The room was big and clean and we enjoyed our days there.

Room was clean and comfortable. We had some plumbing issues with our toilet and it would not flush properly.

The staff was friendly, the room was clean and the shuttle service was an added bonus. Plus they offer cruise terminal shuttle service a plus

clean room, staff was very nice and helpful

Friendly

Around 3:00 AM, I woke up to being bitten and discovered more than a dozen bed bugs on the bed. It was absolutely shocking and disturbing — especially since my young son was sleeping right next to me. No parent should have to experience something like that in the middle of the night. I immediately went to the front desk and asked to change rooms. The staff member was extremely rude and told me there were no other rooms available. When I asked to speak to the manager, she falsely claimed that she was the manager. The lack of professionalism and accountability made the situation even worse. Finding that many bed bugs is unacceptable. The way the situation was handled was just as alarming as the infestation itself. I would strongly caution families — especially those traveling with children — to think twice before staying here. This was one of the worst hotel experiences I have ever had.

Clean room. great amenities.

Very professional staff. Quiet surroundings. Shuttle to airport and to the Port

Beautiful room

Staff was great! Very helpful.

Floor need a little more cleaning

Everything was great!

Yes

Very clean room and front desk staff.

Disturbing noises coming from the connecting rooms and outside during the night. No soundproof at all.

Fair

The room was decent, called the front desk 5 times back to back no answer, not worth the 200$ a night I payed, and the shuttle to port, the drive hit the brakes every 10 min

The accommodations were wonderful. The room was very clean and the staff were wonderful, knowledgeable and very helpful.

Yes

Clean and perfect position

Took 2 hours to get shuttle from the airport after trying to cash the hotel for 45 min. Otherwise staff was nice once we got to the hotel. Room was clean.

Yes

Was pretty good, nothing to write home about but was clean, quick, good location.

The bathroom toiletries are nice.

There was no open room for gathering and no table where we could play cards. The swimming pool is right next to a heavy-traffic street, with evergreens in between, and it’s in the shade most of the day. The staff were courteous and friendly. The room is comfortable and spacious. The café is good, but it would be nice to have a small complimentary breakfast, especially considering the high hotel cost.

We were there for just 1 night. Clean room with decent amenities. Place was easily accessible from the airport. Overall good stay.

The room was very spacious but needs some updates. The chair at the desk was so dirty we had to put a towel in the chair to sit down. The refrigerator in the room kept us up most of the night making a weird sound. The location is not bad, they offer free transfers to the hotel to the port of Miami which is very convenient. The staff were nice and welcoming.

Clean room and location only 7 minutes from the airport

There’s no room for large gathering in Lobby room

Nothing spectacular, clean, nice staff. Did have a large roach in room

Amenities were great

The bathrooms in the rooms are in need of maintenance. The hallway carpets are worn and need replacing. The restaurant is separate from the hotel, and the staff is inattentive.

Room was clean. Bed was uncomfortable. Elevator stopped working during stay. Also a noisy area if you are a light sleeper (close to airport, lots of traffic, etc.). Overall decent place though if you are booking something prior to flying out the next day-only 5 minutes to the airport.

The shuttle from the airport to the hotel was a joke. The driver drove past us three times and never looked over. I had to call three times to find out which stop we needed to get to. I will not be using the hotel shuttle if I come back.

Very corteus staff, specially David and Tamara

Excellent service

Overall good experience. There was some issues with the shuttle because of the Marathon causing a traffic jam. All was good in the end only 1 hour kate for ship

Clean room, easy access to airport

The room was a very nice room. The front desk clerk was very friendly, pleasant, and professional. The room was clean. It had all we needed, coffee maker, refrigerator, microwave,Wifi and safe. The restaurant/bar was great. We didn't eat but had a few drinks. The bartender was super nice.

Rooms were clean. The pool was dirty. Had neighbors that smoked pot and partied ALL night and staff did nothing about it. We had an early flight so going all night with no sleep was terrible. When we complained to staff they spun it around on us like it was our fault. Will never stay at another Best Western again!!

Yes 100%

Staff were great fixed heat in room right away.

No issues with the staff, the receptionist were quick and courteous. We even ate at the inhouse restaurant where I thought the staff there were polite and attentive, the food was decent and if you ordered any drinks, you got your money's worth. Regarding the food prices, they were as expected but cheaper than a Marriott for sure. My only issue is the area, there are two buildings close-by that look to be getting demoed and the traffic in front of the hotel is crazy busy. So the drive to and from the hotel is a bit of an issue. But other than that, a good place to stay for a night or two.

nt and friendly.

Was very nice very clean. Friendly staff, only thing was the in house restaurant was not the greatest, however good for a quick meal but think it was frozen pizza heated up lol

Stay was good and staff was welcoming

The room was generally clean and tidy, small areas in need of attention, e.g. bathroom door at the base had water damage and distortion of the wood. The shuttle to the cruise port is cramped and the baggage loading is precarious including cases stowed in the aisle of the bus so making evacuation difficult in the event it was necessary. A high price point for the area which isn't great, better value if you stayed on south beach for not much more.

Yes. Coffee machine was not clean.

I arrived to the hotel to check-in only to find out my reservation was cancelled. There were no more rooms available and the staff did not care to help me to find other hotel options, they just left the counter.

Service was good but the restaurant food was teerible

Cleanliness of bathroom was below average Sticky door

I am writing to report an unsatisfactory stay at a Miami hotel booked through Expedia and to request appropriate compensation. On the night of Monday, the 26th. Initially, the room that I was assigned appeared acceptable, but I soon noticed the floor had not been properly cleaned — there was visible dirt and pieces of peanuts. Shortly thereafter, I encountered ants on the walls, floor, and under the bed; I removed at least a dozen large ants during my stay. I reported the issue to the front desk that night; the staff member was apologetic but said the hotel was at full capacity and could not change my room, and advised me to speak with the manager in the morning. I met with the manager the following day. She apologized and said she would contact Expedia to arrange compensation. This was my second stay at this property; my prior visit was satisfactory, but this experience fell well below reasonable standards of cleanliness and comfort. I am happy to supply my reservation number and any additional information you require. Thank you for your prompt attention. I look forward to your response. Sincerely,

.

Very good!

What can I say? If you need to choose a hotel in an unknown town for one night, you can guarantee that the Best Western will be clean and safe.

Room was clean. Belkis at the front desk has great customer service and was helpful with booking our shuttles and helping locate the driver when the traffic at the port of Miami was shut down.

Clean room

Room was spotless.

The hotel is clean in the common area and in the room. Staff were friendly and helpful.

Staff was absolutely wonderful! Everything was very clean as well.

Clean room and comfortable.

Yes

Nice place, great check in experience.

Stopped service at 9:30pm but sign said 10pm. Shuttle picks up on the hour and starts at 9 am. Our flight out was at 7 am. Disappointed in a $40 ride to airport without shuttle service.

excellent room, delicious beds, very good toiletries, nice staff...great location, would definitely stay again.

The front desk service was excellent (i believe Lourdes was her name). She went over and above making us feel at home. A++

No free breakfast was a little disappointing too Overall nice place

Breakfast was not included.

Extent

It was okay

Proximity to the airport. They have a small restaurant that has breakfast and dinner options.

Only one elevator was operational and took over ½ hour to get from our floor to the lobby. With only one pot of coffee for so many guests, was not able to get a cup.

Airport shuttle useless. We waited 3/4 hour and others waited much longer. No room on the shuttle when it arrived. We had to take a taxi. Room clean, but stark - no rugs, no drapes, mostly while walls. Staff OK.

Everything was great!

Staff

Our room clean and the staff were friendly and helpful. I appreciated the ice water in the lobby.

Friendly staff

Very friendly staff, especially at check in counter. Extremely helpful.

Room is spacious and spic-and-spam clean. Hotel restaurant offers good value and varied menu. Front desk personnel are friendly and helpful. Airport shuttle arrived at designated location but difficult to reach hotel by phone to confirm pickup.

Didn't have breakfast

Yes

Needs updates. Walls were so thin could hear people having a conversation in the next room. Much better options closer to the airport for same price.

Excellent service

Clean room! Wonderful lobby area. All around great place!

Very nice staff. I arrived early, but since my room was ready, i was allowed to go to my room. The restaurant food and staff were also great. Overall it was a very relaxing stay.

I stayed for 9 nights. Everything was very clean and the service was incredible.

Very pretty and well managed. Modern, convenient. Very clean. Friendly staff.

Our room was next door to the storage closet with a large heavy slam every single time staff went in or out. It was so noisy!

Me encantó las instalaciones. Muy bien ambiente seguro y la seguridad en el parqueo también. La limpieza excelente

The gentleman who checked us in was very nice and helped us very quickly. Room looks nice and very clean.

yes

Good

I reserved the hotel for the airport shuttle, but the shuttle does not drive all night. They do advertise that they have airport shuttles, but on arrival I was informed that they only drive up to a certain time. We had to order an uber to get to the airport. There are other hotels nearby who offer than service 24/7

Was ok. I hate hotels tho. Kids liked it

Location

1 elevator wasn't working but they didn't charge me parking. Nice gym and everything was as expected.

Unspeakable

Dated rooms

Another issue is they try to sell round trip shuttle to the Miami port with pre-payment. however, we just couldn't get any shuttle service for the trip back to the hotel as claimed even we keep calling/texting for more than 3 hours!!! We had to take uber instead. They didn't even want to refund me. So far they still owe me $24 for the round trip cost.

The room was pretty decent. The staff at reception is very cooperative. They are helpful, fast and very accommodating. There are no hidden charges which is also great. Room was very clean and well managed. Comes with good amenities. I’d definitely recommend it and would stay again.

Our stay started off great, but the last days were very upsetting. First, my son’s $470 gold chain went missing from our room. Then, while packing for our flight, we discovered over $900 worth of children’s clothes were gone from our suitcase. We reported everything to the front desk twice, left our contact info, and were told a manager named Lourdes would follow up — but no one ever contacted us. Traveling with a 4-year-old made this even more stressful. Unfortunately, we did not feel our belongings were safe

Yes clean but ride to boat port was late getting picked up

Location

The room was very clean. The staff and the manager ensured our stay was very comfortable, and any problem we encountered was looked after in a very satisfactory and courteous manner.

This was my second stay at this facility this year, first time there was construction noice, paint odors and to top it off elevators were down 6 floors up and down. This time construction was over but again both elevators were down again up and down 6 floors.

One of the Elevators was not working.

After a flight cancellation and end of my Day Use room, had to pack ALL of my things and move hotels. It was late, I was tired, frustrated and hadn't eaten. Arrived in a distraught state. Greeted kindly by Yordano. Sensing my angst, his calming nature helped me relax. He assured me I'd be taken care of after I explained the situation. Due to the busyness at the hotel, there were no luggage carts available. He was going to storage room so offered to assist me and didn't want to accept a gratuity. He listened, figured I needed REST after my earlier fiasco, and granted me a Noon checkout. He offered suggestion to eat at the onsite restaurant. My room was spacious and clean. Refrigerator and microwave. There were plenty of plugs and USB ports, in addition to ports for connecting gaming systems. Property is quiet and offers free airport shuttle. The driver was friendly and placed my bags on the curb so I didn't have to LIFT them. Unexpected stay, but I would definitely go back!

Dirty and elevator is broken.

Overall, the room was clean upon check in and was cleaned everyday except the second to the last day of my stay. The vent fan in the bathroom was not working so the room got smelly

Bathroom not clean.

Everything was in perfect, good hospitality

Front desk stsff were friendly and helpful.

AC made a terrible metal rattling noise when compressor kicked on. Paid twice the normal nightly stay due to flight cancellations and only had 6 hours to rest before the rebooked red eye flight at 5:30am. Got NO sleep.. called the front desk.. was assured the manager would follow up with me on Monday to discuss... Of course no call from the manager. Nothing like paying twice the normal rate for a 6 hour stay and zero follow up or care. Terrible service

Fast and easy check in room clean and staff very helpful and friendly

The staff at the hotel was very nice and helpful. The room was clean.

Very small rooms for any family size of more than two members. The A/C makes hell lot of a noise. If you turn it off, then you are hit with road noise. There is not enough insulation either on the windows or on the ceilings. Literally could not sleep for entire stay.

Awesome stay!

Yes, noisy room

We used it as a transit for one night. Overall it is a decent place though we wish breakfast was included in the price. The main complaint we had was with the noise levels in the room from the nearby road and airport. Light sleepers should take ear plugs or ask for an interior room.

Room was clean. Staff were friendly.. We were only there one night and joined a cruise out of Miami the next morning. We weren't there long enough to use any of the amenities. It served its purpose for us.

Very clean

Nice pillows

Room was good didn’t like the additional $16 per day charge to park your car that was not on the Expedia website

Clean. Comfortable.

The proximity to the airport was 5 miles. A bus shuttle to and/ rom the hotel is available, but did not run during the times I arrived and departed. This was due to my stay being at an odd time because of a flight layover. Nevertheless, I was pleased with the look of the room and the service provided at the front desk. This was a very good value for a short term stay necessitated by an inconvenient flight time.

The room was nice and big and we were able to check-in early, which was appreciated.

Room had a roach everything was great outside of that

Amazing staff, clean room.

Nice clean room good price great neighborhood

Hotel was in the middle of the town. But had bad experiences in room. AC was not working and temperature did not come down even a degree for the whole night in Miami heat. Water pressure in bathroom was so low, that I spent half an hour to shower. Microwave and partitions in the room had sim dust collected and stained. Felt disgusting.

Spacious rooms, great amenities and great staff.

Spacious room, great restaurant and close to shopping.

Clean room and shuttle to the port.

No shuttle service as promised or even the breakfast offered as mentioned

No carpet in room. Not warm feeling. And breakfast was awful and we paid for it

The shuttle bus is not scheduled, taking me one hour to get, looks the counter service for the shuttle bus is not efficient for the on call service

Nothing

Nothing fancy or fussy about this hotel,my room was clean,the front desk guy was helpful and they run free shuttle to the airport. I’d stay there again whenever I’m in the area

The sheets were dirty and they never came to change them even after they said would.

All of the above stood out, from the staff, to the clean room, and amenities. It was a really nice hotel. I would come back.

NL

The room was nice. I just dont appreciate that when we had an emergency the week before and had to leave early I wasnt given a refund for the day I didnt stay. Even though I was told I would be given a refund. Other than that a good location for our needs. Staff are nice.

Clean room, the staff

It was a great stay

Very good

We had 2 rooms rented. One bed sheet was fillthy with hairs on sheet. Second room tub drain backed up. Rooms smelled moisture

Breakfast was not included si i cannot judge.

Clean! Would definitely book again

Bien

Having just got off a cruise ship, we arrived very early for check in and were able to get our room within 15 minutes. That was fantastic. Thank you again.

I stayed her before getting on a cruise. They were very accommodating with the free airport shuttle. The staff was extremely friendly and helpful, and the rooms were very clean. They even took me to the cruise terminal and picked up from the terminal. I will use them again

Yes - Great stay and the room was amazing clean.

Room was very clean. Staff was very friendly and helpful. Area was peaceful and quiet.

Staff was very nice.

Upon arrival, I messaged the hotel to find out about the shuttle from the airport to the hotel. I wasn’t sure how immediate a response would be, so several minutes later I called and they were very helpful in their directions. They were also super kind in the reply message when they did respond. At the hotel, all staff was very friendly. My family and I (3 people) had dinner and breakfast in the restaurant and it was actually pretty good. They had complimentary coffee and water which is insanely helpful while traveling. They offered a shuttle to PortMiami for $12/pp which we took advantage of. I accidentally left my cell phone on the shuttle and when we called about it, they had it and put it in the safe for me until I returned AND they were really nice about!!!! Thank you to the whole staff for making a simple one tonight stay, memorable in a good way.

The location was noisy, and the room smells moldy.

Room was clean and staff was friendly

Unfortunately, the AC unit is VERY noisy so you will not be able to get a good sleep. A latest generation noise cancelling headphone won't help nor changing rooms.

Yes, very friendly staff and the room.was spotless.

Be aware their transportation from the airport is very limited

Staff

Pleasantly surprised with everything from room size to location to amenities especially fast reliable wifi and airport shuttle. And of course of all the wonderful staff service with a smile and genuine concern for customers. Definitely will book again when in Miami

Yes

Needs work on transportation to and from airport but everything was very good. Especially food and drinks.

Airport shuttle was very slow and driver was aloof. Staff is excellent but this hotel is very noisy and needs an overhaul. Toilet broke, door in bathroom is peeling, grout is missing

We got to our room. The room smelled very musky.There was wet toilet paper on the bathroom floor. The only thing we enjoyed about this hotel was the restaurant downstairs.

Clean room. Quiet surroundings. Would select this hotel again.

I am requesting a refund for my paid stay that did not happen. I did not stay at this hotel due to the fact that I never got picked up. We waited for several hours after making several calls informing that we were waiting at gate 24 as was instructed. I need to be refunded promptly.

Restaurant was excellent

Convenient to airport, little Havana, safe area to stay

Very nice , we had a lot of space and front desk were very nice.

The room was clean and the staff was friendly.

I liked everything about the hotel — location to head to a cruise, airport shuttle (note it says Holiday Inn on the front), excellent front desk staff, nice room, morning coffee…….

The location is great for cruisers. The

We had a great stay. Clean room and cold A/C.

Na

I liked being able to dine in the restaurant and not having to search for food when coming in from traveling at late hours. The food is delicious and represents the culture of Miami. Plates average around $14. The atmosphere at the bar is friendly and lively and so are the staff. Everyone was welcoming and supportive in any way that they could. All good vibes. Youndaro provides exceptional guest service and takes pride in what he does.

Yes

Airport shuttle took more than hour for pick up. Room looks dated , was humid and musky smelling. Bed not comfortable.

Friendly staff; shuttle to port

The room was hot and stuffy. The air-conditioning was broken or was not cooling. But the room was clean.

Very pleasant relaxing stopover stay after our cruise trip. The staff were very friendly and helpful. It is well located. Internet was reliable and fast.Will use again when returning to.miami

I was surprised by this hotel. It was much nicer than other Best Westerns I have stayed in the room was large and very comfortable. The bed was comfortable, not amazing, but I did get a good nights sleep

Free airport shuttle

Cleanroom, staff, amenities.

We tipped well to find out took to wrong hotel. One guy drove us with his vehicle very nice of him so we felt we needed to tip him again too. We ordered crib asked twice for it and never got it, frustrating

The room was clean, and the beds were comfortable. Very happy with our hotel choice to stay the night before our cruise.

Staff was very friendly and very helpful. Did an exceptional job at the front desk. Rooms are spotless very clean. Had an excellent experience in the dining area also at the 4100 restaurant lounge very friendly staff great food,and great service.

Old not comfortable

Hotel and room was clean. Hotel had snacks and drinks in lobby and also had a small hotel restaurant that was good. They offered a shuttle to the Miami cruise port but was a little chaotic in the morning.

The room and hotel were fine but the airport transfer is terrible. It only comes every hour on the hour (which wasn't mentioned beforehand). So when i called the ho

Breakfast and parking are not free.

Been there in Sept and it was great.

Ok

Convenient and affordable option for one-night stay before a cruise. Great food at the in-house restaurant.

The room was clean and modern. Was a little noisy but we were right above the reception area

Yes. Everything was organized and I didn’t experience any problems.

Very polite and attentive staff

Nice rooms, good location to walk to several restaurants.

The room was very clean and the houskeeping always did an amazing job each day! And I was there for 7 days

Heating the pool would be nice, as it was far too cold!

Yes

Airport shuttle took hour to pick us up. We had a 11 am reservation for the shuttle to cruise port...it was late too. Elevator in hotel was broke for 2 days. Had to walk with luggage down 7 flights of stairs. Very disappointing!

Courteous staff

The hotel itself was fine. It was the transportation from the airport to the hotel. Shuttles were unacceptable. There was no order to the schedule. BW shuttles would pass by the people who were waiting them. I waited for over an hour. I ended up calling the hotel 3 different times before I actually was able to get the shuttle. Very frustrating!!

Great

Great service , only problem shuttle stops at 10 pm , my flight came in at 10:05 pm had to pay for taxi

Good customer service

Great

Room was clean. The reception desk staff has been excellent; when we checked in and later when we approached them about a local dining restaurant we wanted to know about.

Room was spotless and nice size.

Rooms and hotel were ok. The only gripe I had was the cruise port shuttle service that was a third party service. Shuttle was an hour and a half behind schedule and never showed up for pickup. Paid for round trip and had to take a taxi to the airport and get a refund. Had to argue with shuttle service for a while and then finally getting a refund.

Convenient location clean rooms

Clean room. Staff was great!

Easy check-in process

The staff were very friendly and helpful! Restaurant was excellent! Beds were a bit on the hard side - but this is a great airport hotel at an excellent price!

We got in late and could not locate the shuttle. I did call but the directions were not helpful. However, the staff was very friendly and extremely accommodating. We had a comfortable night's stay and then were off to our cruise. I would recommend this hotel.

Solamente lo utilizamos para prepararnos para descansar de un crucero y regresar al día siguiente a casa. Algo apartado, no vi ninguna opcion de comida cercano a pie. Ofrecían refrigerios en el lobby. Personal muy atento, aires acondicionados que si enfriaban bien.

The man at check in is unfriendly.

Room clean and staff friendly.

Early check in

The bed and shower were amazing and really make a hotel room for me

Staff was very friendly and helpful but the room definitely needs some updating. Plus, it could have been a little cleaner.

We waited for the shuttle for a LONG time. Tried calling the hotel about it, but they didn't pick up phone for 30+ minutes. After another call and waiting for an answer, they said the shuttle was on it's way. But we waited another 40 minutes!!

Nn

The room was very clean. I spilled a bit of water on the tile floor near the fridge and had to use a white face cloth to wipe it up. I was shocked that the face cloth was clean after I finished! I had to show this too my girlfriend and this made us feel that the whole room was spotless also. Staff was amazing. GREAT JOB!

The room was clean but coffee maker did not work and refrigerator was buzzing.!

The room had hair in the bathroom and on the bedding. I was charged 14 dollars a day for parking when the description said parking was included

Everything was great

Clean rooms, quick check in, beds perfect for sleeping, quiet. Clean bathrooms too

No. The shuttle does not work after 10pm. I had to take an uber. You announce breakfast included an it is not true. Not good!! This are the two main reasons I choose this hotel. I did not get them

Good for the price !

excellent customer service. room was spacious and very clean.

Clean room and helpful staff. Good place to stay before a cruise.

Yes

Great area the night before our cruise.

Impact glass in window generally stops sound well, so I was surprised by traffic noise that got in anyway

Beds were uncomfortable. Very noisy. Staff was great though.

This place was clean and comfortable. I had an overnight stay for a cruise on Halloween night 2025. They have everything for cruiser.

Great facility and wonderful staff

The amenities. Having a microwave was ideal!!

Check in was fast. Workers are great and the room was clean and huge.

Clean rooms. Kind and helpful staff. Over all a great experience.

We didn’t need to use the shuttles

Easy access from airport, great staff and clean rooms

The room was nice and comfortable overall, and the staff was friendly and helpful. However, the experience wasn’t perfect because there was a noticeable smell of smoke in the room, including on the sheets and pillows. It seemed like someone had smoked there before, which affected the freshness of the space. Other than that, everything else was clean and in good condition. With better air quality and fresher linens, it would have been an excellent stay.

Room was clean, hotel was affordable for the area, we had a lovely stay

Nice staff at the front desk

Overly expensive

Would visit again

Tenant in unit above seems to enjoy heavy walking all night

Cleanness, Staff attention, and the room were excellent. As for the property, except for a broken elevator and only one elevator to use, everything was of a high quality.

A tener en cuenta, parqueadero en el hotel con un pequeño costo adicional de 16 (totalmente entendible a bajo costo).

I’m so happy in this hotel, It's close to many interesting places

El servicio de limpieza deficiente, ya que teníamos que avisar a reception en 2 ocasiones ya que no habían hecho limpieza, nos hospedamos 10 días en el hotel .

Clean room, bed uncomfortable, the elevator is super super super slow.

I will be returning i was treated well. Staff was respectful and helpful

We got the shuttle within 5 minutes and driver is very helpful five star for our driver to hotel

Friendly services.. clean roon

Perfect location, very clean, staff excellent service.

Friendly and helpful staff, allowed to store baggage before checking in, clean room, airport shuttle was great, and provided pack and play for our infant. It is a pretty loud area, but that’s to be expected with the proximity of the airport.

Convenient location close to transportation

Solid stay. Great service.

It was decent but for the price it was worth it

Excellent

Went to restaurant and left 10 minutes later after I was the only one in there staring at the server for over 10 minutes to order. Cancelled transportation to cruise then they made me wait another hour they should have given me a discount for that.

Excellent!

Good staff

All good

I would recommend

Clean, large room, vending machines, variety of snacks/drinks/top romen/ canned beer for purchase by front desk

The room was comfortable and clean. Check-in was quick, and there was secure parking

Good, but need to pay for overnight parking

Convenient to the airport but also no far from Coral Gables and if desired Little Havana, the rooms perfectly adecuated but the staff beyond helpful.

I hated being surprised as I checked in with a $17 parking fee.

It’s said free parking

Loved it nice and easy check in

Nice room

On site parking was $16.00

the hotel is conveniently located near the airport. I didn't hear airplane noise. The bed was very comfy.

Clean room

great service

Very nice place to stay

Very pleasant experience

Our stay was just for like 3 hrs. staff was super nice, and we were able to stretch and shower. It felt great!

More security

The rooms were very good and clean. The parking lot was a bit dirty and there was some items in the hallways as well thats why i didnt gave the 5 starts but otherwise it was a very nice stay. The lights in the room kept flickering so im not sure if it was a property issue or just a momentary issue on the days we stayed but it was a bit unconfortable. The check in process was nice and easy. The guy at the front desk was very friedly as well.

I didn't like the fact that i had to pay to park and i couldn't figure out how to use the Shampoo dispenser in the shower

Nice attitude

Good option in coral gables

safe, very close to coral gables.

Thanks to the team for providing great service to me that came with an early check in! Honestly one of the best experiences & I have ever had at a hotel. You could tell when you walked in that you were dealing with a competent staff, great job to the team & thanks for making my stay pleasant.

The room was very clean, very spacious, the amenities were ready for use. Only thing that bothered me, was all the lights were constantly flickering no matter what, the bathroom door and front door stuck a lot and we had to push or pull them open which was very annoying.

Easy transit from airport, shuttle service available

I had just got off my cruise ship and was told we could leave bags until check in @3pm got there at 10am and was immediately able to go to my room i was soooooo happy because i was sooo tired. And for the price the place definitely exceeded my expectations i will definitely stay again

The hotel was okay would not recommend, so I have been to better hotels.

Great service and clean rooms!

All right, honey

Good place to stay. It was clean and beds were comfortable

Excellent service

Lobby and elevators had a musty smell. Bathrooms were in need of minor work, caulking around the tub, etc. Hotel was just “average”.

Nice staff, clean and comfortable.

The worst beds I’ve ever slept in they’re hard not comfortable at all. I’ll never stay at another Beat eastern again !

The room could use a little refurbishment, but the Staff were very courteous and helpful.

Noisy, you can’t sleep.

What i didn’t like was that there was no lunch in the restaurant and they closed early

I was told I’d have to pay for a shuttle so I cancelled!

Great stay

It was nice that they offered transportation to hotel from airport (free) and also the cruise port (for a fee). Also i had left my boarding pass at home. They had a computer and printer station that i was able to use for free. That was a huge relief.

Nice property

Very friendly and fast service

The reason for giving this place only one star is because I had an allergic reaction the entire week I was there. I brought the situation to the front desk, but nothing was done. Even though I had housekeeping cleaned and changed the linens, the reaction continued. Antihistamines weren’t working. When I underwent an allergy test, I discovered that I was allergic to mold! The hotel had a high concentration of mold, which was the cause of the hives I was experiencing.

Beds were extremely comfortable.

Very nice clean hotel

Works well for staying near the airport. Around the property was a bit dirty - and you can hear people in the hallways, the doors slam hard so you hear it everytime someone comes in/out.

great

The hotel overall was great, however the surrounding area was unsafe and limited in what was available.

Overall we had a good experience at the hotel. Everything very clean and tidy. We went to a funeral, the Vior funeral home is 5 minutes from the hotel. The only complaint we had is that some hotel workers, mainly the cleaning staff were on the phone talking on speakerphone and woke us up from our nap, it happened on Saturday and Sunday too.

You showed the hotel as 4 star, these place was the worst hotel we have ever stayed, felt like a psychiatrist hospital, people screaming in pain like they were biting them up.

I was looking for a one night stay and stumbled across this Gem. Super clean, from the driver to the front desk staff were great. And the best part the price.

Good

The rooms were updated, clean and spacious. The staff were very friendly:

Remove the cost for packages

The AC unit in the room needed repaired and was soooo loud. Coupled with cardboard-like mattresses, and street noise easily heard through walls/window, we slept horribly.

New

Property not at level of 4 star

Bed mattress need to renew

This property was very