Best Western Naperville Inn

Rooms are hot even with the AC on full blast

Staff were friendly. Room wasn’t bad, but there was tape of some sort around the whirlpool tub and some dust? came out of the jets. Other than that the room was clean.

Front desk staff are very friendly and helpful. Continental breakfast is simple but good enough to provide all the needed nutrition. Room is spacious. Parking is convenient.

Staff is friendly and helpful. Property is clean and in a convenient location. Full breakfast is served each morning.

Good hotel nice and clean

Exceptional

The staff were friendly

Disappointing

all was great

Everything! They didn’t give me the room I booked, tried to charge extra for the room I already booked and they down graded our room, the door to the bathroom was horrible and broken , the main door to the room look as if it was kicked in, just horrible!

Great and friendly staff room was beyond expectations

We were there on a two night stay. The garbage was not picked up and the bed not remade. The exercise equipment was broke.

Friendly check in staff. I asked for hotel to call me as there were several issues with room. This room had two double beds one was fine the second had a busted box spring. The bed sank in the middle and made noises as it was busted. The bathroom light started flickering when I was showering by the time my girlfriend showered it went totaly black. Lastly the air conditioner was sqeeking all night or every time it turn on. I payed 157.00 a night this was no value. I also asked for the hotel manager to call me when he got in with no follow through. Very disappointed with Best Western chain.

Hotel is tired - needs updating.

Also, beware of the pet stay charges that are “clearly posted in their website” but I still haven’t been able to locate.

Very good

The AC kept making noises at night

The receptionist was in a bad mood when asked questions he was answering rude, the toilet bottom had stains and the sink had a funky smell.

Staff we're very friendly.

.

Nice place. Very safe.

Good

Passable for a relatively inexpensive hotel. Old and no frills. Needs upgrades. Generally clean, though tissue dispenser was sticky and dirty. Staff was friendly and mostly helpful. Some had limited English. Thin towels. We received no housekeeping. The included breakfast was pretty good. Very poor wi-fi. Repeated issues with door keys. I wouldn’t choose to stay there again.

Me and my husband had a wedding in Naperville and the couple actually put in their website as recommendation to stay. We drove 8 hours from our the city we live to Naperville after work on Friday. We arrived very tired and the staff working that night wasn’t nice at all. We are used to stay in different hotels when we travel and is first time we aren’t treated well by the hotel’s staff.

We liked a lot the location and the beds were comfortable. Me and my husband had a wedding in Naperville and the couple actually put in their website as recommendation to stay. We drove 8 hours from our the city we live to Naperville after work on Friday. We arrived very tired and the staff working that night wasn’t nice at all. We are used to stay in different hotels when we travel and is first time we aren’t treated well by the hotel’s staff.

Poorly staffed. Sheets were dirty with shoe prints and took an hour and a half to get new sheets and then were told there were no more comforters. There was also burn marks on the pillow cases and floor. Not to mention we were not told about the 6-8 police officers standing in front of our door due to some issue. None of my business but I felt that we should have been told prior walking up to our room. Sketchy place overall. Multiple police circling the building all night. Breakfast was very disappointing. Hot food options were chicken and turkey sausage and an omelette with ham, cheese, and veggies. No hot food that was accommodating to vegetarians other than a bagel/toast, potatoes, and oatmeal. Would not recommend!!

It’s always clean They need to invest in some better beds or pillow toppers for there beds they are to hard…

Very good

It’s always clean They need to invest in some better beds or pillow toppers for there beds they are to hard…

Stop tricking people with pool photos when you do not have one! Get better window locks for your first floor guests! Was just a thumb twist clamp they expect you to use. Stay away unless you’re a trucker!

The bed was very uncomfortable you could feel the bed springs under you. The panel around the tub was seemed like duck taped. The door for the room seemed liked it wasn't closing right.

Exceptional

The room was nice. The jacuzzi tub was nice. The bed was very uncomfortable you could feel the bed springs under you. The panel around the tub was seemed like duck taped. The door for the room seemed liked it wasn't closing right.

The light in the bathroom didn’t work. The air was working. Just didn’t feel comfortable nor safe.

People like us would appreciate the stay when such restrictions are taken into consideration

Very good

Ac didn’t work there was no pool like they said bed was dirty no help when needed

Pleasant

Everything was perfect from the cleaning the food the parking and the staff Joseph and Kelly were very amazing great service presidential suit was phenomenal 10/10 5star definitely worth every dollar

The bathroom floor was not clean; dried dirt/grit in the corners. The entry of the office had something spilled on the vinyl sofa where I could not sit. We parked in front of our door and someone hit our vehicle. The office went above and beyond to pull video footage and worked with the police until the man was found. Thank you guys! Even though it is an older facility, I would stay there again because of the care we received.

Horrible, unsafe! Doors didn’t lock. Staff wouldn’t change our room or refund us. We left after 5 minutes. Super sketchy!

Overall not a good experience.

It’s a bit old and is partly a motel. Good price and simple.

Nice

A reasonable price for a quiet comfortable room and a decent breakfast. Wouldn't expect more for the price paid.

Nice

The breakfast was ok again nothing special but the food was hot.

Everything was great. Although it would've been nice to have a clock visible (not on the TV) in the bedroom. Hooks in the bathroom and shower would've been helpful.

Smelt like cigarettes

Very good

Worst property we ever stayed

Clean Adorable N9 clock Noise

Adorable N9 clock Noise

Helpful staff. Great pillows.

No clock

Clean No clock

Exceptional

It was an ok stay for the price. My room had a funky smell but guessing thats why my room window was cracked open upon check in

Very clean and friendly. Even pet friendly since we brought our dog with us.

Good

Passable

Pleasant

Terrible service. Didn’t get room I reserved and put in filthy smoking room with my child. Felt highly disgusted and not accommodated by staff

Terrible service. Didn’t get room I reserved and put in filthy smoking room with my child. Felt highly disgusted and not accommodated by staff

Exceptional

Exceptional

The breakfast is delicious and the staff are amazing.

Room was cleaned so well and the tub was a dream.

cleanliness and overall amenities were really good. My experience was good here NA

The room was nice and clean. Also, we had a nice time. I would recommend this hotel for anyone.

Very clean room. Staff was friendly, helpful, and attentive to guests’needs for the breakfast bar that is available until 9am and when I was having issues with my swipe card and accidentally left in the room twice. Great hospitality from the entire staff!

The room was spotless, spacious very welcoming. Staff was very gracious. We had a wonderful stay.

Everything was very comfortable and convenient for us.

Everything is perfect for a decent stay.

Great place to stay quiet and peaceful very clean definitely we’ll stay again, book today don’t question it..

Room was clean no staff needs to speak with me needed nothing

Feedback has been sent directly to the facility manager.

Low toilets, loud bathroom fan linked to light switch. Room was cold

The price was very high for the room I received, the staff at the desk were hard to understand

When I tried to extend my room -- it proved to be more difficult than it should have been. Eventually hotel figured it out.

Comfy bed Hot water Only YouTube worked on the tv, couldn’t watch anything else.

staff very excelent... breakfast great all was good

Nice

Fast. Nice and friendly staff also professional

Room was dirty bathroom to be exact

Excellent Stay! N/A

From check in to check out the staff was great! Everyone was so friendly and accommodating. The room was very clean and spacious for our family of 4.

Good!!!!!!!!!!!!!

good

breakfast was ok, room was all right, the bathroom light switch would turn on the fan too so that was loud and annoying, the housekeeping staff the first night never gave us clean towels so we have to go down and get some, the housekeeper the next two nights was great and did a great job! see above

Clean

Good value. Very clean room. Quiet and slept well. Very good breakfast. Would recommend

Location, staff, housekeeping

Location, staff, housekeeping

It was ok

It’s always clean and pretty every time we come here. You’d think it wouldn’t be that great from the outside but it’s gorgeous, sparkling clean and comfortable instead. The facilities are simply exceptional and the housekeepers are always kind and helpful, greeting us with a smile.

The bed comforter and the mattress had stains. Some looked like blood stains. I tried texting front desk and nobody ever got back to me.

Excellent customer service from arrival to departure. Room was kept tidy and everything worked as described. Breakfast offered a variety of tasty foods.

Solo que huele mucho a cigarro pero lo de más está bien

The staff. I accidentally booked a smoking room and the staff really helped move us to a non-smoking room.

Clean room. Friendly staff. Loved the shower. Excellent breakfast choices. Will come back again.

Friendly front desk

Breakfast Nothing comes to w

Please DO NOT STAY HERE!! The Presidential Suite is so nice but their customer service is NOT!! I was booked & approved for late check out which was an addl $45 before my stay even started. Despite us putting the privacy please hangar on the door, housekeeping tried to get in to clean, we advised her we had late check out. She left & then came back to ask what time, we advised 4p. Shortly after the front desk called roughly 5xs basically trying to charge $90 & wanted me to come down & pay immediately. I then get dressed to come down to see what the problem is, as soon as I step off the elevator she immediately yells you have to pay! Ma’am, first off calm down!! We go back & forth for a minute before I tell her to call her manager because she was too sassy for me! She calls him & he explains it’s not normal practice to constantly call the guest abt late check out, that you are just charged once you check out using the card on file. I let him know how his staff was constantly harassing us, disturbing our peace & had been providing us wrong information since check in the night before. He apologized but the clerk at the desk was rolling her eyes & smacking her lips the whole time he was talking. I decided to just leave as I dont spend my money where I am not wanted. Don’t know if it was race driven or if they just needed that room but they made it uncomfortable for us & my husband & I didn’t get to enjoy the spa bath & rest as we planned for our 14th year Anniversary…

Staff was courteous. Ava was exceptional. The room was clean. Room temperature was easily regulated. Breakfast was good and well stocked.

Breann (sp?) was extremely courteous at check-in. The room was very clean. And the hot breakfast was great in the morning.

Staff on Saturday was little rude

clean rooms, good location

Room was fine. No waters on the property. Poor gym.

We first checked in to the hotel and there was candle wax from the previous occupant on the tub and tile step to the jacuzzi. (Also large tiles missing on the jacuzzi step) the AC/heat would change temperatures throughout the day without touching the thermostat. The available handicap spaces were also taken up by non handicap users multiple times throughout the stay after being asked to move because of the lack of accessibility to my hotel room. Car wasn’t moved and no other spots nearby were available (especially in the ice and slush.) other than that it was mostly clean. Quiet and insulated, and somewhat worked for the time being.

Breakfast was 10/10 & also the cleanliness

The staff was unpleasant as if I was bothering them and wasn’t friendly at the front desk. I checked out earlier than usual and I wouldn’t dare go back. Had the same or close to the same breakfast options everyday. Might want to mix it up day to day.

the staff seemed a little uncertain about somethings.

The water in the sink in the bathroom and in the tub was backed up so every time I needed to use the water it was coming up and it was not draining properly. This is so disgusting and this is the main reason why I would never want to stay here again. The water in the bathroom would not drain. so that seemed very unsanitary.

Cuatomer service was great!

Baggage cart was about to fall apart. Iron in my room came apart when i tried to use it.

Clean room, good breakfast, polite staff. Great stay!

The shower water is to high

Great breakfast and really clean room with friendly staff.

Overall good value and, although not luxurious, more than adequate and comfortable for a short stay. Breakfast was more than acceptable, but a more extensive selection of jams, including marmalade, would have gotten the extra rating star.

Front desk staff poorly trained no customer service style. Could not correctly direct me to my room.

Room was clean and modern. My only complaint are the jets for the hot tub werent really doing their job

It was a good bed, room was clean

Front desk staff was friendly. Room was clean. I liked the thick comforters on the bed and there was an extra blanket in the room. Breakfast had a wide selection and was good.

Not bad, definitely worth it for Naperville. They gave us early check-in and late checkout. One of the better owned/managed Patel hotels

I stayed here and I seen 4 roaches I went and told the front desk attendant and she told me it’s okay it’s not a bug

Excellent hotel

Clean room, safe place, friendly staff

Room was great. Clean and comfy !

Clean rooms and nice staff

Yes

The front desk person are super rude. The whole place

During check-in. The front desk clerk was friendly and helpful. We stayed in the suite with the jetted tub. I would have given a 5 if we weren’t woken up at nearly 5am being questioned about the tub leaking to the 2nd floor. Nonetheless the stay was good. It was our first time and we would book again.

Everything was good

The breakfast was the usual choices, but the egg and sausage patties looked a bit gray.

Staff was very friendly I. The only thing I would add would be chair in the room to relax in that isn't the desk chair. Counter space in the bathroom

Quiet room, helpful staff

Smelly in the hallway outside my room. I witnessed an employee step on a cricket in the breakfast area and keep walking after commenting on the bug. Didn’t even bother to clean it up. Will never stay here again.

Perfect Stay

Everything was fine! Briel at the front desk is a gem… very welcoming & accommodating!

Clean n comfortable

My stay at Best Western Inn Naperville was extremely disappointing and failed to match the images advertised online. The room was severely outdated, with worn furnishings and poor maintenance evident throughout. A strong, persistent odor of mold and mildew made the air unpleasant and unhealthy. Furthermore, we observed multiple insects, indicating a significant pest control issue and unsanitary conditions. The combination of false advertising, the unhygienic environment, and the persistent mold smell made for a very uncomfortable experience. I urge management to address these serious issues immediately. I would advise potential guests to look elsewhere. Nowhere near the $500 plus I spent for a two night stay.

Really clean room

The bathroom had mold on tile grout. The beds were rock hard. Have stayed at this hotel in the past and breakfast used to be good, but this time breakfast was substandard in terms of choices and tastes and we got sick from the eggs. For the price of this hotel stay, wish we had stayed elsewhere.

Very convenient at a very reasonable price.

No foul odors, seemed clean.

It was clan and staff was friendly. It needs to be updated a bit. Room wouldn’t cool off completely. Overall…no complaints.

Parking was good

The gentleman who checked us in was not friendly but other staff was nice and the room was clean and comfortable.

Extra fees for more towels. Security deposit even though we paid for the room up front. They wouldn’t give us back the deposit because we used a booking agency and they charged more for their pet fee than what was listed online.

Great

Na

Everything was great! My only complaint is the a/c wasnt working that great in our room and there was no bottled water for purchase onsite. The elevator was a bit odd as well. I would stay again though.

Love it would definitely be back clean professional good breakfast as well

i’ve stayed here before and i always love it. this time around tho, the only issue i had was that the edge of our bed smelled like pee? the blankets didn’t smell clean. beside that it was a great experience. everything else was clean as always.

Friendly staff

I would recommend this hotel and would stay here again because it is a dependable hotel for us.

Good hotel

The room was spacious and very clean. Water pressure in sink and shower must have been done by Tim the Tool Man. Great pressure. Stores were driving distance of about 10 min. Very quiet, no kids running up and down. The staff was very helpful and accommodating.

Very comfortable room. Everything was clean, and well placed. The corner chair and foot stool is a nice touch. Breakfast was very nice. Omelette,sausage, potatoes as well as the usual waffles…

Toilet didn’t flush, took asking twice to get it fixed but other than that it was clean and a good locations, with easy access to highways.

Professional environment

Staff was pleasant

Bathroom and AC is very noisy , bed sheets are very old

They are very clean and friendly.

Poor Management. Overbooked my reservation then asked if we can book another hotel while we checked at 11P.M while we have 4 kids in my family group. Like seriously? Front desk people are not sure what they are doing. Manager doesn’t even want to address what the issues were and doesn’t seem to care when I talk to them. We will never come back!!!

When I got the they didn’t have my room

Staff were friendly and rooms clean and included fridge and microwave. Free on site parking and reasonable prices rooms! Thank you Best Western and the family that owns this establishment (you can just tell it’s family owned!)

2nd time staying here with my bf.. last time we loved our room. but this time not so much but we still liked it. the room when we first came in was really sticky and had a weird smell, there were a lot of mosquitos and nats in the room. the bed was clean and comfy. shower was clean. tv worked fine. as for the breakfast, the first time we were here it was immaculate. this time around, the breakfast tastes off. the waffles had a weird taste to them almost like the batter was old. the sausage patties didn’t taste like real meat. they tasted spongey. some of the rosemary potatoes were gummy in texture. beside that everything was great. will be booking again. definitely getting a different room though. 4/5

I go to Naperville at least twice a year and I always choose to stay at this motel.

It was amazing like always

Location

Room was clean. Staff was nice. Just needs a little updating.

.

It seemed like the breakfast wasn’t quite as good as other Best Westerns. There was only one pancake machine. (So it was crowded).

Modern room with good air conditioning and good comfortable beds. Has tv with good channels.

It was nice hotel, most Quiet place. Most convenient place to reach out to.

Comfortable n quiet

Broken door, uncomfortable beds

everything was lowkey perfect i have no complaints at all.. bed was clean, room was too, bathroom, everything. pretty comfy bed. breakfast was fye. waffles, meat, eggs, juice, toast, lots to choose from. really quiet, rooms definitely are somewhat sound proofed cuz you can’t hear from inside but you can hear outside your room in the halls. only thing i would complain about is your room key randomly not working whenever u come back after you’ve been gone from the hotel for a while. but easy fix to just go down to the front desk and get a new key. you have to pay a 20 dollar deposit for each day you stay, but i believe you get it back so that’s cool on my part. spent about 288 for 2 nights. def worth the money. 5/5

No

I had a great stay my only complaint is that the system they use to manage inventory is very slow. I go to front desk for a new key. The system is slow to pull up my info and verification took forever

Nothing was bad but could have been better the pillows were awful and the breakfast was limited

Hot breakfast and around the clock coffee, comfortable beds, friendly staff

We chose this hotel through Expedia since it was listed as a VIP hotel with a free beverage, early/late check in/out and room upgrades when available. The front desk staff ignored my question about the Gold status perks and talked over my questions. When directly asked about the Gold member VIP perks again since the hotel is marked as a VIP property, he said it was an Expedia thing and continued with his check-in speech. The staff made no effort to explain. The hotel should have to be removed from the VIP hotel listing.

The beds and the carpet had stains, the toilet seat was broken, the whole room smelled weird the beds where sink to the middle of the bed and the ac never stayed on which made the room hot

Good

Very nice - clean, safe, quiet, and comfortable.

Clean, safe, and lovely staff! I recommend!

Staff was great, the room at the beginning smelled, but it went away. The air conditioning did not work

The staff was very friendly, which I appreciated. However, the photographs for the smoking jacuzzi room were inaccurate and did not accurately represent the room. The room was dimly lit, outdated, and had a sticky floor, which was unpleasant. The main room lacked adequate air circulation and ventilation. only the bathroom had ventilation. The air conditioner was barely functional, resulting in a warm temperature upon arrival that required several hours to cool down.

Great place. Nothing spectacular but staff is very nice, what they advertised they offered so. I would give it a 3/5. Could be more updated and could have more options in the breakfast bar.

No automatic doors to enter lobby. Guests smoking in front of office.

Staff was amazing Highly recommended

Great value. Very clean and nice room. It appears that it was recently remodeled. The check-in staff was awesome.

Dirty

Our room itself was fine, the bathroom was not the best in terms of cleanliness and had peeling paint. But interactions with staff was terrible. Poor customer service even with check in. When we had questions they were rude and dismissive. We witnessed poor customer service with others as well through check in and check out. Would never go back solely on the negative interactions we had with staff

Just want we needed

Decent for the price. Good Naperville central location. Its carpeted in the rooma and rhata not for everyone. Carpets could use a deep cleaning. Staff was friendly and helpful. 4/5 all the way

By far the worst experience I have had with best Western. I will never return to this location specifically because of how unkind unaccommodating and inconsiderate Management truly is and your money is best spent at the Marriott.

Easy access.

Bad condition

Staff was awesome very friendly and helpful

Very welcomin!

The air conditioner didn’t work so the room was just hot and messy

People are ver

Clean

It is good. Decent for family. Expected a little big room with big beds but family of four. It is tight fit.

It is a standard basic old hotel that has been nicely remodeled in some ways. A refrigerator and microwave are guaranteed in every room. It is standard and dependable. It was very quiet. The A/C was a little loud but I turned it off in the middle of the night so it was ok. The whole area has lots of stores, restaurants, etc. right nearby.

Nice

quiet

Reported the problem to the front desk and they told me they were sold out. Sent a maintenance guy in to the room with spray deodorizer and turned on the AC. Smell was tolerable

I liked everything this hotel had for the price it is worth it!

The property was very dated. No real investment has been put into the property to make it look nicer or more updated. I will say my bed and linen on my bed was clean. On the first day, the faucet in the bathtub was leaking. They responded, quickly, on that day and sent someone up to look at it and he said he fixed it. I went to take a shower later that night and when i got by bath towels together, there were 3, one had a hole, one had a huge yellowish stain and one had long hair on it (that was not mine). I called downstairs again and they gave me new towels but that also had hair on it. I told the lady and she continued to insist there was no hair on the towel until i had to point it out more that once to her. I finally got new towels and proceeded to take my shower. Once in the shower, i noticed the water was not draining so it continued to fill up as I was showering. This had me thinking, if housekeeping cleaned the bathtub, they should have also noticed this issue. I called downstairs for the 3rd time that night and let them know about this issue. It was fixed the following day but the faucet was leaking again. I called, again, about this leaking faucet in the bathtub and was told to wrap a towel around it so I didn't hear it. I was there 4 days, the faucet never got fixed in the bathtub. I'm from the area so I never had to stay in a hotel but now I live in another state so now I'm forced to get a hotel when I'm in the area but I don't think I will be staying here again

Good value for the money (paid less than $100 per night), clean, bed was comfortable, didn't like the pillows but YMMV, bathroom fixtures showing age but still functional, less than one hour drive to downtown Chicago when traffic is moving, fast food option right nearby and all kinds of food available within a 15 minute drive. Would stay here again on a return trip.

It was not clean… at all. The grout between the tiles in the bathtub looked gross, the hot tub didn’t have hot water and the carpet stickers were peeling

Highly recommend never stay in this hotel there air conditioning is not working I asked for other room they asking more money and also they call cops on me although I have my special needs son 22 years old and my wife and cops help me out they transfer me 1 bed room I sleep on floor all night the front desk person he is liar don’t take this hotel they are garbage

Check in had computer issues.

Easy access off the tollroad and close to Culver’s.

The night manager was very nice but she was frustrated by slow system.

Very average

Good rooms

For $160 not worth it at all, online pictures of the room and when you actually go inside are not the same. I would definitely not recommend this place. It was noisy at night and seemed unsafe.

Front desk person was super rude. Bathroom dirty with chipping paint and hair in shower. Mattress in one bed was squeaking every time I moved. Sheets mismatched. Not enough towels and washcloths for guests in room.

Staff was friendly and efficient. Very clean property. Great vibe for a lower budget hotel!

We really enjoyed our stay and would not hesitate to stay here again

The doors are worn out. Bugs went across the floor. Big black spider in room, black dots on sheets , we brought our own sheets to sleep on top of bed. Will never stay again, the hotel was not worth what we paid.

The worst hotel in my life, very smoking room! We can’t breathe!

Good place to go. If your visiting down town naperville

I’ve stayed in hotels all over the world and rarely have I found one friendlier and willing to provide service. Plus for an economy property, the facility appeared well maintained, the room was clean and EVERYTHING worked. Thank you

Overall cleanliness was fine, breakfast was lackluster.

Staff was very nice. Rooms were clean and beds were comfy.

Full breakfast with so much variety. My daughter and me have a great time.

Staff members were very helpful.

Comfortable

I always enjoy my time at Best western

The place is well kept and quiet, with very polite and helpful staff.

Great stay

I enjoyed myself