Chicago Marriott Naperville

We came in for a wedding and the hotel was close to everything for us

Very good

The room was very big and clean. There is alot of space for parking.

Pool deck slippery, my friend fell.

Fitness Center Refrigerator didn't work properly. What I put in night before was not cold next morning.

Fitness Center Refrigerator didn't work properly. What I put in night before was not cold next morning.

Have been staying here for 5 plus years every winter break. It’s been great every time. Clean and modern. And the staff has always been outstanding!

I don’t like how the rooms are connected with another door you can enter but everything else is wonderful.

Parking was very easy and very secure

Bad

Super easy check-in

Room was comfortable, clean. Hotel was amazing

I didn’t appreciate it that they gave me a handicap bedroom

I didn’t appreciate it that they gave me a handicap bedroom

Nothing, they over charged me for the night. Service and no microwave, no fridge.

Nothing, they over charged me for the night. Service and no microwave, no fridge.

Excellent hotel

Superb

The shower was too small for comfort and the room was small as well. Compared to a Sheraton which is half the cost and a third more room, Marriott will not be my choice in the future. The price was exhorbadent

Yes

Friendly courteous staff. Well kept room nice amenities.

Clean room, great amenities, nice staff

When I booked my room I saw no mention of having to sign up for breakfast

Staff were super helpful!

Exceptional

Restautant was disappointing. Food quality was poor, and the cost was over the top. I requested shrimp on the Quesadilla and got four small shrimp cut up for $18.00 extra charge. Soup was loaded with salt, and I could not eat it. Room dated.

Very good

So loud. Could not sleep . Needs updates. Old hotel for price

The shower was too small for comfort and the room was small as well. Compared to a Sheraton which is half the cost and a third more room, Marriott will not be my choice in the future. The price was exhorbadent

Stayed here while on business for a week. It’s a great location with walking distance to restaurants and I got to say that the staff and quality of amenities was a great value. Parking is no drama and it’s close to the freeway if you need to explore.

Exceptional

location it was very old

location it was very old

Booked my stay on Travelocity for a 2 queen bed room, when we got up to the room it was a king size bed room, they tried to say that I booked a room with no preference but I showed them my reservation that confirmed a room with 2 queen size beds. The hotel was packed with 2 big events, so they said “with what’s going on here we ran out of double bed rooms, ahhhh well I payed for a double bed room, unfortunately all the surrounding hotel were booked so we couldn’t just walk away and loose our money, so they said they can give me a bigger room with a king bed and they would add a rollout bed. We had no choice so we said yes, unfortunately the rollout bed was small so I had to go ask for an other roll out bed.

Superb

Great spot!

I could not check in. They said the room was not available. I never was able to stay at this hotel.

Very good

Only complaint is they did not have any extra blankets available when I asked for some in the lobby at night

This was smelly and need to change hotel and Helpdeak committed to pay my new hotel fee so please process

Location

Plumbing problem. No microwave. Room service order screwed up 3x. Bathroom too too small. Pool towel not much bigger than kitchen towels. No free WiFi. No free breakfast buffet. Breakfast buffet not much better than free buffets at other hotels. Wouldn’t stay again.

Great place to stay very clean. Great customer service

it was a pleasure

Convenient to restaurants

We had a negative experience at Sunday buffet breakfast, where we were seated at the end of a large table where there was clearly a large group sitting there. The restaurant was busy, but the staff seated us there. As I waited at the table, my daughter was getting breakfast when a man sat in her seat. I politely told him my daughter was sitting there, and the man next to him told me “too bad, we were here first, we are not moving”. I was quite upset by this and then asked to be moved to a different table. I would have preferred to wait then deal with difficult customers. Our room was nice. But we found the floor had not been cleaned well. There was broken plastic on the floor, a rolled up sock from the previous guest that had not been cleaned or removed. I strongly doubt the floor was cleaned. We also found a sea shell on the bathroom vanity. The bed was comfortable and we had a good night’s rest.

Typical Marriott quality stay, nice. Staff took away breakfast a bit too soon on one of the days of our conference. However, we stayed a few scant minutes over in a ballroom the previous night so I guess it was perhaps retaliatory or staff was not prepared for the event next door to us. Either way, we may book again. All of our midwestern state guest were pleased

Very nice place to visit

Hotel was fine but aid for breakfast through Expedia staff could not see. Overall would stay again.

It was a nice atmosphere to be in!

Great stay! Very Clean! Staff was friendly and professional! No wait for check-in or eateries.

Overall property was very nice. Hotel aesthetic was very pleasing. I would definitely stay again! Pool area was nice. Several times people almost slipped. Would loved to see this area better kept. Other than that we had a good time.

Rooms were fine. Comfortable beds. Tiny bathroom. Free parking was nice. Starbucks was nice. Housekeeping came in even with the do not disturb sign on the door. Luckily the door was latched from inside or I wouldn’t have been happy since my child was in the middle of changing near the door. Nice big lobby.

Attentive and friendly staff, very clean rooms, and hotel food was delicious!! Meeting rooms were excellent for our conference!

Had to request a refridge and then it was plopped in the corner on the floor.

Great Venue, We were there for a conference and the location was great. Clean, safe and staff was awesome!

Wonderful accommodations!!

Love the staff, breakfast, and cleanliness!

Room was clean and very well done with amenities.

Friendly and professional staff, all shifts, all departments!

Have stayed here many times. It is always nice.

Excellent fitness center that spanned two separate rooms.

Easy check in clean room

Great service friendly staff

Marriott was very clean and quiet. The beds were very comfortable.

Wedding weekend - wonderful accommodations with plenty of amenities in the area. Really wish the bathroom (#410) had hooks at the sink for hand towels and on the wall or doors for body towels. That would make it easier to participate in the efforts to reuse towels 😊♻️

Great location and stay

Located where there is easy access to west suburban locations, walkable to dining options and there are walking running routes in a nearby forest preserve.

safe

Room was horrible shower was cramped and breakfast was horrible

Very easy to get to, right off of Naperville Road. Very friendly staff.

Nice rooms, good atmosphere, great area

The location has a lot of restaurants around it. It feels like a safe area to walk at night and the staff are always very prompt. There are a lot of bigger groups that stay here so noise is sometimes an issue and the rooms are pretty dated and tired. The beds are also not great. They use comforters as a bed topper. They do have great bar staff and live music on Tuesdays that makes for a lively experience. Great for what I need wouldn’t select if not for location and price.

Very nice

We had a good experience with the Marriott. Only negative was the price of drinks at the bar which seemed very high for a suburban hotel.

The quality of the hotel very clean and comfortable

Beautiful place

Good

The property was very nice

Great quality hotel. Reliable choice.

Room was spacious and clean and the downstairs bar had live music when I visited.

Very nice and relaxing

Clean

Worn down hotel. Lobby and hotel bar incredibly noisy children screaming and crawling on top of furniture entire evening. Very noisy hallway - children screaming and playing hallways outside rooms. Breakfast not at all Marriott level. Restaurant/bar very expensive (also compared to other JW Marriotts).

Service was about as good as service anywhere has been post-Covid (I.e., pretty bad). The desk staff was really friendly, but struggled to follow through on our requests. We ordered a pizza from the bar and it took 45 minutes to come out. The hotel was clean and the room was fine, but we would look for somewhere else if we were traveling to Naperville again.

Marriott now only gives one coffee cup and one coffee in room, regardless of number of guests. Now charge for internet. Otherwise comfortable and convenient

Stay was great. Room was very clean. Beds are very comfortable.

All the staff were SO friendly (the bartenders could use a little help in that area). This has been one of the best hotels we have stayed at in a long time just based on the service we were provided.

What more could you want? :)

Great location lots of restaurants in the area. Pool jacuzzi and fitness center were nice. Clean and room was spacious. I would definitely recommend.

Quick check in and clean room.

Worst mattress ever slept on lumpy and uncomfortable!

This Marriott is always great. It does host a lot of tournament teams and my daughter used to play club sports so, I appreciate having to corral kids. This is the first time in the hotel that the girls were so loud (Cheer team) well past midnight and the mothers were almost worse, drunk off their gord. I almost called but just stepped out and shushed them. The staff is always accommodating and room always clean. More eco friendly. Kept my used towels this time. Usually, despite hanging them like I should they always get taken away with fresh ones. Glad they left my hardly used towels

The room sizes were big, the staff was great and it was conveniently located near restaurants and downtown Naperville.

Nice place to stop on the way through when traveling, facility was very nice, and staff / service was excellent .

My conference there was amazing! The catering service was fantastic. The rooms were clean. Staff were friendly and on point with service. The bar at night for dinner was a bit slow for taking orders. They got my order wrong, but it was still good. The beds were comfortable. The shower was excellent with good water pressure.

Loved amenities

Was told there was a shuttle for my event by my wedding hosts and front desk was of no help and said they had no information on this.

The stay was nice. $25 for a Buffett breakfast for one seemed a little higher to me

Overall it was a great stay. However, i left an item for medical device and left two voicemail to lost and found with no answer. Other than that, great stay. Thank you.

Love this property because of easy access to the highway

Very nice and helpful staff

This Marriott has very helpful friendly staff, but not enough of them, as is the case for many businesses post pandemic. They have a sign in the room saying you can request a refrigerator, but even when the hotel did not appear to be full, they put me on a wait list for a fridge and I never got one. There is very limited parking close to where you want to bring in your luggage. They do have carts you can use on your own without paying for someone to help. However if you want someone to come and help put luggage on your cart in your room due to physical issues, they wouldn't do it the day I was leaving. They say they have a restaurant, but it is closed right now, and you can eat in the noisy area of the bar instead. My salad was fine. There is a lot of road noise if you have a room facing the highway and I am not sure what it was like on the other side of the hotel.

Maricela at the front desk went above and beyond to help my family. In fact all the front desk staff that I dealt with were wonderful people.

The front staff were so polite but completely understaffed.

Excellent! Will come back

It was an enjoyable stay

Clean, friendly staff and quiet location.

Nice clean hotel

Front desk was very helpful and friendly.

We enjoyed our stay, the staff was friendly and helpful

I liked the property and the staff, but did not like the bed or the fact that a colleague found a roach in their room. The cleanliness was lacking.

Not a great experience. Desk staff were unhelpful. Room included free Wi-Fi had to download 98mb app on phone. Ordered Wi-Fi for 2 days. Woke up 2nd day and had to reorder Wi-Fi. No room service. Restaurant in hotel but no menus in room. No paper or pen. Room cleaning by request only. Basic overpriced hotel room.

It was great! Would definitely come back

What I didn't like was that the room didn't come with a fridge, the ice machine on our floor was broken, the drain in the shower barely worked so you stood in a tub full of filthy water while you shower, and the mattress toppers shifted. For over $200 a night, I expected a much better experience. For a 3-star hotel, it offers a 1-star experience. I'm a member of Marriott and this is my third property that has below standard in the last 6-months with others having the A/C out and showers, I'll most likely be moving my business to Hilton moving forward.

x

Everything was wonderful except at breakfast i was very disappointed at how there wasn't a selection for non pork eaters considering the hotel customers were diversified. When asked if they had turkey bacon the 2 Caucasian ladies were rude an said No. Michael immediately resolved the problem by going to get turkey bacon for the families that didn't eat pork.

Very nice property and staff. Our room was clean and nice. Very happy with our stay.

Very clean and convenient location for dining and shopping. Check in was fast and friendly.

And, who designs a hotel room with a kingsized bed that has outlets only on one side?

It was clean and the staff were very friendly

Upon checkout the person at the front counter was not friendly. It would have been nice to ask how stay was. On my last stay at this Marriott I was thanked for my stay.

Great hotel!

Nice hotel, great service and staff!

2. Had 2 consecutive reservations for the same type of room - asked and was promised to have the same room for entire stay - however, on the day when first reservation ended and second one kicked in, new guests were sent to our room while we were out - obviously we didn't check out, and out stuff was in the room.

Was a bit louder than normal in lobby/pool/restaurant areas due to family events and weddings, but was otherwise a nice and relaxing stay.

Nicely located and clean attractive hotel nice bar restaurant

Hot tub was perfect.

Really nice rooms I just don’t understand why no microwave in the rooms you have to go down by the front desk to heat up food

In addition, ensuring that we would get a refrigerator in our hotel room was a pain! I initially called the hotel. They told that I had to go through expedia. When I called Expedia, I had to deal with a virtual agent, which was a waste of my time. Then I spoke to a "human" agent- human is in quotes because this person had no customer service skills and was quite rude. However, after a lot of complaining, I did get my refrigerator.

I have never stayed in a hotel that charges for guest WiFi. I found that this hotel does so, and as a result, I will no longer be staying at this hotel, or any other Marriott brand.

Walls/ceilings are super thin. We can hear the room next to us talking and when the room above us would flush the toilet or was really loud.

Will Stay Again

It was cozy and staff was nice