Embassy Suites by Hilton Chicago Naperville

Excellent

Breakfast was excellent with fresh omelettes. Staff however refused to change the room because we booked through a 3rd party (Expedia), which we’ve never experienced before.

Room was not clean There was a waiting period of 60 minutes for my requested room. Trash was not removed I will not be returning to this hotel I checked out a day early.

The property was advertised as “premium .” It was anything but. The staff was unresponsive & not helpful at all.

Great experience in a beautiful hotel.

Friendly staff, clean room

Nice, clean, and quiet - didn't hear a peep the whole night!

Took 3 days to get my rooms shower fixed (wasn't draining) despite asking every morning at front desk when I left for the day.

Our stay was amazing!

Upset that I didn't get credit for the 2 extra people that didn't stay in my room. I told them 5 adults initially then changed it to 3 adults with no difference in price

Bad

Bar staff member Octavio was absolutely fantastic. What a wonderful man!! The world would be a better place if more people had the privilege of interacting with Octavio!!

The hotel is nice, but there was some room for improvement. The TV in our room needed magic tricks to turn on, the microwave was broken, and the pool was cloudy with chunks of hair in it. Staff was friendly and the breakfast was good. Our room was very small, but it served it's purpose.

The staff were friendly but housekeeping was a little off. A couple of times they forgot to leave clean towels and replenish the water bottles and once they came into the room when the "do not disturb" tag was on the door. However they did respond quickly when we asked for those things.

The stay here was great!

Walking distance to many restaurants

Exceptional

Superb

Exceptional

Amazing room and clean. We loved our stay and if in the area will be staying again. Breakfast was good with made to order omelet. Staff was nice.

Staff was excellent, location was in area of a lot of restaurants

The complimentary breakfast was good. The phone was broken so we couldn't call for room service extra linens or extra towels. The shower was out of body wash, and when we pulled the sofa bed out there was an unwrapped Twix and wrappers. I made the reservation for 6 people but the room was setup for 4. No linens for the pull out sofa which was the most uncomfortable mattress my sister has ever laid on. She got 2 hrs of slewp according to her fitness watch. We went with this hotel because of the pool as well and it was so overrun that it was dangerous because people were throwing balls and toys excessively. We walked in and a girl got.hit in the face so we turned around and left.

Great breakfast and sleeping

The rooms and furniture are very outdated. The air conditioner unit rattled all night. The breakfast food was all processed pre ooked food.

Terrible rooms dark dingy and not cleaned at all. Furniture looked like if you sat on the chair it would break. Bat essentials body lotion and shampoos were left empty for our 5 day entire stay. Our room was not cleaned for 2 days and when we complained we’re told that we had the DND sign which we clearly denied. Not impressed with the staff totally unhelpful. I would not recommend this hotel to anyone

Flexible Checking.

Staff was very professional and polite. Very busy property from all I could tell. Every thing seems quite clean, however there was just an ever so slight musty smell. Room was perfect for a family of 3 with a toddler. Breakfast was much to be desired even with all the options. Bacon was swimming in a pool of grease, and was hardly cooked. Fruits were of poor quality, oranges basically were 50% peel. They did have an omelette bar that we didnt take part in. They did offer a happy hour for the parents with two free drinks each, which was very appreciated after a long drive.

The first night we arrived the shower was so clogged the water overflowed into the bathroom. When I called down to let them know the bathroom was overflowing they placed me on hold twice. When I went down to lobby they had no resolution and said management would be in at 8 am. So i went down

Welcoming and safe atmosphere, friendly staff, rather clean. Needs some detailed cleaning in the bathrooms and some tub/sink fixtures were broken and appeared they have been that way for awhile. All in all, I would stay there again.

We always love the rooms, breakfast, staff. I only gave 4 stars because the curtain was ripped with stain and very visible. The hotel was made aware and I was advised housekeeping would be alerted and I was never contacted. This is diffently our staycation hotel for sure and we are normally very satisfied. The breakfast is always amazing with lots of variety to chose from. The hotel is huge and great for getting steps in.

Good staff and good service! Food was good and do was Happy Hr! Quiet location as well

Exceptional

Good staff and good service! Food was good and do was Happy Hr! Quiet location as well

Staff were so sweet, great breakfast buffet and lots of amenities

The shower didn't drain properly, some of the towels had stains on them, staff was helpful but cleanliness and how the rooms have been maintained weren't the best.

Exceptional

Amazing breakfast Pool could of been warmer

Amazing breakfast Pool could of been warmer

The person who checked us in was very helpful. We did not have any body wash in our room and it took two days and several times for us to ask for it to be delivered. One day we came back and the room had not been cleaned and the towels hadn’t been changed out. Front desk was very helpful then. Breakfast omelettes were great, the rest of the food was fair.

Great staff, very good breakfast and wedding venue.

Very courteous and amazing staff. Rooms are very clean.

Awesome breakfast. but the room was not as big as i thought it could be. The furniture was outdated but important things like sheets and bathroom was clean. We did have to call for new pillow due to stain and loose toilet seat, but front desk and staff came right away.

Breakfast was great and I always have a chef made omelet while I am there

Nice property. Rooms were in good condition and clean. Buffett was good and the omelette were perfect. Front desk was understaffed at times. There was a strong odor in the hallways.

Great breakfast. 2nd time staying there. Great sleep, nice rooms.

Everything went smoothly! All staff members were respectful and kind! Cleanliness 10/10!

Very nice hotel. We came here after checking in to another hotel and having a bad experience there. The embassy was very nice, my family loved the room setup and the breakfast buffet.

10/10 I will recommend!!!

I did not like how the hotel smells. Also, bad isolation in terms of the sound, I can hear the next room conversation which was very annoying.

Exceptional

Hotel was nice. Staff was nice enough. The nightly reception is always a great amenity. I thought it was weird they only had cable channels. What hotel doesn’t offer streaming nowadays? Especially an Embassy Suites? We planned to order room service and stream a show and we couldn’t so that was disappointing. The room service was ok - food was cold but tasted good. Otherwise the stay was enjoyable and the facilities and staff were good.

Great breakfast

Good breakfast and clean rooms

Breakfast was amazing. The breakfast crew was outstanding!!

The cleaning staff left a previous guest smelly sock in the room. Which means they didn’t vacuum. There was no body spoap in the bathroom and there were giant holes in the curtains. They charge an incidental fee. Make sure you look your room over right after checking in.

👍

Room had its issues. Food crumbs from previous people, microwave broken, body wash empty, door stoppers broken, stains on couch. Moved rooms mid week as we wanted a tub and other room didn’t have one. Staff was friendly and knowledgeable though one new person at front desk could barely speak English.

They canceled my reservation and they nor Expedia felt the need to notify me.

They never clean you room place was loud and dirty.. very unsafe some rooms had 20 people in them no employees on site

Clean and neat and very helpful staff

Very good

The staff was nice and the hotel was super clean

Poor

Exceptional

Great!

Pool was pretty dirty

Property is definitely beginning to show its age in some areas but it's still a great place and location.

Great Staff…excellent breakfast

Best breakfast because of the made to order eggs!

It was wonderful very courteous staff and clean facility N/A

It was wonderful very courteous staff and clean facility N/A

I had an amazing stay at the hotel. The staff was friendly. The breakfast was amazing. I love the omelettes fresh every morning. The only thing that really upset me is that my shower wouldn’t drain the night I got in. There was no staff on duty to fix it so I wasn’t able to shower until the next day when someone was able to come fix it which was very irritating.

Great staff, clean rooms and amazing breakfast!!!

Clean rooms and friendly staff

.

Room was clean, the hotel front staff/housekeeping were great and overall was a nice stay. Bar staff was a little impatient and having kids running around the halls/ up and down the elevator when trying to leave, was not great. We had to wait for three elevators and not at check out time because kids were out of control.

Pool was cold

Room had mold all over the tub, the bathroom was all dusty. A sofa chair was horribly stained everywhere, the carpet had pieces missing and to top it off when we woke up kids could not use the pool a whole day. I reached out before our stay to make sure pool was available because that’s all my boys wanted to do was swim. I will not be staying here again, they moved us to another room and it wasn’t any better.

The staff was friendly and we had a quick check in. The room was clean. The Breakfast was delicious and plentiful. Only thing was the pool was cold forgot to ask if the staff can warm the pool but my kids still swam anyways. Would stay again!

Pool was pretty cloudy though and the pool bathrooms were not very clean.

Loved our stay!

Nice location and I give the property a 100,staffs are excellent and ready to help,very polite and full of smile.Breakfast was all you can think a breakfast should be made of. Nothing really

Very good

Nice location and I give the property a 100,staffs are excellent and ready to help,very polite and full of smile.Breakfast was all you can think a breakfast should be made of. Nothing really

Not a typical embassy suite. Room is very small. Sound proof is terrible. And the sound of AC makes you awake whole night.

The bathroom lighting not great especially for makeup. Overall a very pleasant experience and would recommend

Location couldn't be better

Hotel was excellent to stay! Beds very comfortable and rooms are clean. We will be returning.

Big suites, good for family, kitchenettes. Staff was very attentive. Feels like it’s 15 minutes away from anything (by car). Can’t just pop out to get something.

Big suites, good for family, kitchenettes. Staff was very attentive. Feels like it’s 15 minutes away from anything (by car). Can’t just pop out to get something.

Exceptional

Very good

Room was clean

Clean room

Clean room friendly helpfull staff

Pool water was grey and cloudy, staff was unhelpful, internet kept going out so you couldn’t watch tv, lobby had poorly maintained features and my young son severely scratched his leg in the lobby. Horribly experience. Will never stay again.

Convenient location and wonderful amenities. Staff were friendly and responsive.

Prompt attention at check in and check out with very friendly staff. The breakfast was amazing. The room was in great condition.

Spacious rooms and courteous staff.

Rooms was clean and smelled good. Nada

Rooms was clean and smelled good. Nada

Breakfast in the morning was delicious. Fitness room was in good shape. All in all we enjoyed our stay.

The pool was not heated, my kids were only able to be in the water for a few minutes. The other guests in yhe pool were out of control so we had to leave the pool area after about 15 minutes. Also, we had to call the front desk twice about out of control kids in the room above us, they were screaming, running, jumping and being ridiculously loud for hours and hours, and these were very little kids. When we called the second time (after being woke up twice) the front desk clerk said she was the only staff member at the hotel and she hadn't gotten to dealing with the disrespectful guests yet. Also the public bathrooms were very dirty. We cannot believe what a terrible experience this stay was.

The staff was friendly, the stay was very affordable and the breakfast was excellent, especially because it was included in the stay. We had a king suite and since I'm an early bird but my husband is not, the room layout worked so well for us.

Freezing pool

Clean and comfortable Freezing pool

Check in staff was excellent, however my husband and I went to "happy hour" and the bartender was very rude. Breakfast was excellent.

The room was clean but the pillows were flat when I asked for more better pillows they were the same as the ones in the room made the sleep difficult to sleep. The man house keeper knocked on my door at 7:30am staying he had towels for me but I asked for the towels the day before and he was the one who brought them to me seemed a little weird and uncomfortable. Thank you God my husband was there with me. The parking is pretty difficult as well do to a lot of events and formal engagements at this hotel.

Again the bar tender was rude

Hotel needs renovation. Most of the furniture in the room was scratched, stained or mismatched. The baseboards were falling off the wall.

Great location, wonderful breakfast. My only reason

Wish they had a hot tub. Other than that the place is a breath of fresh air. Would most definitely book again.

Room very spacious and economical...great amenities and breakfast one of best ive had at a hotel

Clean room

It was a great place

The room was clean and comfortable. The location was wonderful and the staff was nice. I give 5 stars, but if there was one thing I could change it would be better shower heads. The water pressure in the shower was minimal. But otherwise a great stay, and we will stay again!

Location. Clean. Breakfast

Exceptional

Location. Clean. Breakfast

Room - old no impressive feature.

Breakfast was so good, and included.

G8

The Breakfast was great

Breakfast was amazing

The Staff at this location is great but the Housekeeping Staff? Chef’s Kiss! The Housekeeping Supervisor and Housekeeping Manager are both professional & very caring when it comes to the cleanliness of the rooms however their staff, specifically Shaketa and Jasmine are absolutely amazing! They keep the rooms super clean, sanitized, smelling good & well stocked with essentials that you’ll need during your stay. They go above and beyond to ensure you have what you need & the you & your family are comfortable. I’ve never had such service & I personally recommend this hotel because of their housekeeping staff. 10 out of 10! Definitely recommend!

I asked for a king bed suite and we were put in a double bed wheel chair accessible suite. We didnt use the shower because it would have gotten the floor all wet.

The room was spacious and clean. The staff was very friendly and the breakfast had a lot of variety.

Very accommodating to our family reunion

A fire drill at 1 am in the morning with kids and no explanation was the highlight not to mention that the Bartender (She was amazing) had to be a server, bus boy and we couldn’t get room service!!!

The room was clean with no issues. Staff was extremely nice.

Aside from those encounters, the breakfast was excellent and the bar was decent.

The staff is always amazing!

Great location with many choices of restaurants near by, clean comfortable and friendly staff

Positive stay

The bartender at the evening reception was very rude

the same debris on the hallway carpet that I noticed on check-in (black plastic straw, white bent paperclip, miscellaneous dropped dark bits of food) were still there when I checked out - someone's not really paying attention or trying hard

Breakfast was outstanding with made-to-order omelets.

I was very pleased with my stay here, however the only thing I found was the color of the water at the pool looked nasty .

We had a private breakfast, but not much choice or flavor. But good

We were traveling with 2 other families and had asked for rooms on the same floor. They told us they could not accommodate us at check in due to being booked at capacity. No big deal, except that when my family needed to be moved to another room at 11 PM due to a very loud HVAC unit, they moved us to another room on the same floor. In fact, one of the other families we were with had booked the double queen suite but was given a king suite! I mention this because we were moved to a double queen suite on the 5th floor. The HVAC unit in the room was buzzing very loudly and would go off every 10 minutes. When we went to our room after watching the Bears game in another room, we felt it was too loud to able to sleep through the noise. I called the front desk and the person who answered asked if I would allow for their service person to look at the unit before moving rooms and that they would be to our room within 5-10 minutes. I said yes and told her that I had a young child that needed to get to sleep. 20 minutes later, no one had come to service the unit and my husband had to go down to the front desk to request a room switch, which they did immediately this time and without question. Why couldn’t they have just moved us when I first requested it? I have a video of the noise, it was very loud and there is no way they did not know about it before we got to our room (room 501). We moved our stuff at 11ish PM! My 4 year old should have been asleep. Also the pool water was so dirty.

Everything was great! A little cold in the lobby, but that’s fine!!

Breakfast, drinks No out door pool, no hot tub

The bar was poorly stocked - we could not get decaf coffee. Asked for Baileys (we could see there was a bottle in the fridge but bartender said it was no good - said the same of the Kahlua that we could also see in the fridge). Room did not have the bedding necessary for pull out.

The hotel was clean Booking.com dropped the ball ON MY DAUGHTERS BIRTHDAY. They did not process my booking properly so when I arrived at the hotel they didn't have my booking for me. The staff at the hotel had to book my rooms and I was charged more. Now it's been nearly 2 weeks and your representative keeps emailing me asking for the same information to give me a refund of the difference. I won't be using your service again until this is resolved. I've sent invoices and a copy of my charge, which I don't understand WHY that was needed, the INVOICES should have been sufficient but you want to play this game with the back and forth so that you can make it seem like I didn't respond. FALSE. I RESPONDED TO ALL REQUESTS AND STILL NOTHING.

It was a lovely stay with the family celebrating the new year!

Lacking client satisfaction on this stay. Stayed here a few weeks ago and had a very pleasant experience. This stay was entirely different.

The staff was very friendly, the room was clean, love that the hotel is pet friendly.

The room was pretty beat up - lots of scratches and scuffs. There was a lamp with a shade that was askew I could not get to sit flat as it had been through too much! Staff was pleasant enough, but the room I was in needed some TLC

Clean room. Great staff. Very accommodating

Wrong with a good condition, staff was professional and courteous. Swimming pool too cold. No late check out available at the time of my stay.

The room was run down (torn carpet, missing grout all over bathroom floor tiles, dented walls, scratched up furniture, stained couch), did not feel clean (stained walls, extremly moldy grout in shower walls, grime built up in bathroom tile floors, dust on surfaces), had a lot of moisture buildup on windows and surrounding window trim and ledges, and the mattress on the pull-out sofa was extremely lumpy and uncomfortable (my 8 year old child had a very hard time sleeping comfortably on it). Other than the condition of the room, the staff was friendly, and the breakfast buffet was very well done.

The breakfast was great. The room and the premises were well maintained

Staff was great!

The pool was not working and we were not warned of it ahead of time. I asked for a partial refund due to the inconvenience and you would’ve thought I was asking for a million dollars. The staff was not very friendly…the front desk, bartender, and breakfast hostess were all extremely rude.

Excellent breakfast always!! Rooms could use some upkeep caulk around tub and toliet were dingy. Over all still only place we will stay

Great stay

Employees were extremely helpful and the room was as expected

Staff was helpful, but we had to switch from our intial room because we were put right next to extremely noisy air conditioning units on the second floor. Once we moved, our room barely had hot water. We were told that the boiler had been recently repaired and the only solution was to keep running the hot water until it warmed up or change rooms AGAIN. We decided to stay, but the issue never got better. Every time we wanted to take a shower, we had to run the hot water from every faucet for 20 minutes, or take an ice cold shower. Really disappointing from a hotel of Embassy's caliber.

Everything was great

Breakfast menu was large and made on order items available

No stairs???? Very busy weekend with a seminar & only had elevators for use? Found that very very odd and not safe-

The room was very clean and a great size. I love the separation of rooms giving all of us the ability to spread out. The beds were comfortable. The breakfast was great with lots of hot and cold options and drinks. My only complaint was that you cannot use the stairs to access the hotel rooms. You can only take them down and go outside. We had to wait on the elevators because of a conference letting out as we were trying to get to our rooms. We were on the second floor and stairs would have helped our wait.

Great staff

Clean room and excellent service.

Amenities were great! Free hot breakfast, 2 free drinks per person during reception every night!

Room was in ok shape. Very dark in bedroom. One tv didn’t work. There were crooked fixtures etc. Average. That said, staff was great and breakfast and free reception are always wonderful.

The room and service were great.

For what it was it was good. The room was fine. The bathroom floor had a dip in it. But kitchen staff were amazing. They greeted us and was very friendly.

Yes

Great stay again.

Second room thermostat broken, banging noise all night long. Chunk of blonde hair in towels 1 elevator working and there's a convention here all weekend. Using staurs to get to rooms is ridiculous

I wish I had better things to say about this place, but it really feels like they aren't really trying too hard. They have THREE elevators and only ONE was working - waiting for a part no doubt for the other two. Honestly what keeps me coming back is the breakfast guy, the omeletteer on duty every morning at 6 AM waiting to put a piping hot custom made tailored to perfection start to your day in front of you. If everyone there was as dedicated as that guy to guest satisfaction, the place would be amazing.

Had to change rooms as nothing worked on the first one. Only 1 elevator working for 7 floors! Bartenders with poor attitudes!

Everything

Overall the stay was perfect for our Thanksgiving holiday. Unfortunately only 1 of the 3 elevators was working which created some delays but definitely would come back!

Too many dogs barking. So many. At times, it was like living in a kennel. 2 of the 3 elevators were not working. We had to line up to get on. No snacks on Thanksgiving happy hour. Room was dated; but ok. We’ve stayed at this location often. It’s gone downhill so much that we will make another choice next time

We weren't excited about having pets in the building. Management was excellent, always asking if we needed anything.

Everything was great I’ll be back

The entire hotel is nice and clean. The only issues I had was very uncomfortable pillows, shower head/water pressure can be much better and allow guest's to stay at lwast an hour over the check out time.

Great room! Nice hotel

The breakfast was really good since you could get a fresh omelet and the coffee was hot. Can't ask for more. What I didn't like is that they record your room number giving you the impression that if you wanted to come back to get fruit or yogurt before they closed, you couldn't. I have been to tons of hotels with breakfast buffets and never encountered that. My check in was a breeze.I walked into a group of kids and I was immediately deflated to be honest. But I either was far from them, or they turned out to be well behaved. I also liked the ability to text the front desk with questions. Overall, good location. Near freeway. Near restaurants (that close kinda early) and near other hotels as well.

Very nice staff good breakfast and happy hour

Everything

The room was fine but needs to be updated. Tables scratched and furniture old and needs a refresh.

The breakfast was fresh each morning with an option for a personal made omelet. The rooms were clean and the hotel had a good atmosphere.

Yes

Yes

Will stay again! Thank you!

I stayed from Nov 7th- 9th and our room was dirty when we got there to top it off we had no hot water in our bathroom the whole time we stayed and no matter how many times I complained nothing happened. I was given no compensation just a sorry. I had my two small children with me one being autistic so it was a horrible time trying to get them a shower. To top it all off the pool was also disgusting had balls of hair and algae. I was room 210

Room had an odor. Sheets smell like bleach. Curtain was dirty. Old furniture. I enjoyed the breakfast buffet.

No hot water and the shower drain was clogged.

Had to request room change as the first room I got was very dirty, secondly out of the three elevators this place has only was working. God knows how they operate a big hotel? There was always a wait and crowded elevators. Was also disappointed with the overall experience although the front office and breakfast staff is nice and try to do their best.

Staff and breakfast. However, furniture needed some upping

We were stuck on the elevator for 45 minutes. The night staff didn’t even check on us to be sure we were ok after getting out. However Sheana took care of us the next day.

We stayed here for one night. There was no hot water, only one elevator worked and in the morning we discovered our vehicle had been broken into and completely ransacked. When I mentioned this to the front desk they did nothing. I called the manager and have not heard back. Do not stay here!!!! Horrible!!!

Very nice property

The whole embassy experience was absolutely incredible.

Hotel very dated. Shower had very limited power and was just about warm. Excellent omelette at breakfast.

Room was ver nice and clean. Staff is very friendly and was very accommodating. Only down fall was that the rooms doesn’t come equipped with Netflix, Disney Plus, Hulu or any of that sort but regular cable tv was nice. The Hotel is located near lots or restaurants. Definitely recommend! Will be staying again!!

Great breakfast

Shampoo, Shower Soap, and Lotion were all empty when I checked in. I assumed they would be refilled when the room was made up the next day. Nope. Perhaps it needs to be requested? I called the front desk and requested they be refilled. Next night, back in the room, checked the containers for refill. Nope. Spoke to the manager, explained this was no way to win customers or influence reviews. BAD hotel, BAD. the only saving grace were the incredible donuts at breakfast. Tempting, so tempting. Do I really need that shampoo, that soap? Am I really ready to give up those donuts for a hotel that knows how to keep a room provisioned. Decisions decisions.

The staff was amazing and the room was spacious, spotless and very comfortable

The first room we got had dirty sheets, and we requested to be moved to a new room. There was some loud equipment, like an AC unit or fan, outside my window when I was trying to go to sleep. But it seemed to go away around midnight. Making a difficult to fall asleep.

Highly recommended for any type of stay!

Breakfast was delicious. They made us omeletes.

Great breakfast with lots of protein, danish, waffles, and fruit.

Rude staff charged me $250 for leaving my daughter cupcakes.

Happy hour is a joke, two beers but its either Coors or Bud light. Only fruit out was very old apples. Time for me to find another place in Naperville

I requested the 1 king bed with pull out couch. The room was clean however the bed was definitely a queen size. My husband and i were very uncomfortable.

Clerk at front desk was very nice. Didn’t mention that there was a hotel happy hour happening 5-7pm when we checked in at 6:30pm. Walls in room were dinged up. Bedding and towels very clean. Pillows flat. Good black out curtains. GREAT breakfast with great service, including made to order omelets! No hot tub. Pool was cold. Nice work out room w/ a filtered water bottle filler. It took me 10-15 minutes to figure out how to order room service. After scanning the QR code it took me another 10 minutes to find the room service menu. Then the phone didn’t work unless on speaker.

The breakfast and happy hour were great Both nights we were there, it was nearly impossible to get parking because they had events happening in the hotel so people that were staying there had to find parking elsewhere. We had to change rooms because people were screaming in the room next to us. The new room we went to smelled like the carpets hadn't been cleaned in years. Also, the place just needs a complete redo

Good locality, clean and supportive staffs

We did not try the breakfast, but our stay was great, friendly staff and very helpful!

I have stayed at more than a half-dozen different Embassy Suites hotels throughout the United States. The one in Naperville. Illinois is simply the best Embassy Suites hotel.

Clean room

The rooms were large but the furniture was dated. Water pressure in the shower was really, really weak. I also think the hot water is controlled, showers were lukewarm at best. Cocktail hour was great and the free breakfast was surprisingly good with a made to order omelet bar. Lobby area was nice but they make you sign a form (contract) saying that you won't have large parties or underage drinking in the room?

Nice decor, clean, high end feel Nothing, except I was too late for breakfast, but that was on me!

The staff were very helpful and friendly. The property is due for a renovation, however. Carpets were stained and many scratches on the furniture. Also, not enough parking on the property. Had to park across the street in another business’s property.

The room was very large with two tvs in the two rooms

Room was clean and comfortable

Everything

Clean room, good breakfast

Shampoo & conditioner were banger

The front desk staff laughed about a mix up with my room and price. However the rooms were clean and cozy. Each time I had the buffet breakfast it was fresh, hot and delicious.

Decent hotel over all, but lacking in the way of furniture, pillows and general space. It’s dated and the furniture and pillows in the room were very uncomfortable and old feeling/looking

Very Spacious!

Friendly staff, included breakfast spread, complimentary drinks (2) and snacks each night were all great. What was not-so-great were the malfunctioned J-1772 chargers for electric vehicles (although perfectly located near the main entrance), somewhat out-of-date room features, and freezing pool temperature in the morning.

I liked it all

They host special events and so they took up all the parking lot until midnight. there was a dog in a room close by and the owners left him for two nights and barked all night long till after midnight.

Was quite the experience. Beautiful lobby and room. And the made to order omelets Sunday morning were VERY eggcellent. Only one minor downside. Not enogh luggage racks available.

Na

Pillows are awful. Sleeper sofa was torture. Good location.

I would stay again

Super clean, well-located near highway / restaurants / shopping and very quiet.

I was only disappointed when told at checkin 2 complimentary drinks at 5 and it was actually for 5:30

Room was fine. The second room. The first one had no hot water. Called to tell them we would be there at 3:00. They said no problem. Room not ready. Tried to upcharge me for a double queen bed - no. Very unaccommodating customer service

Came down from Milwaukee to see a concert. Room was tidy and clean. The only fault was there was no body wash in the pump.

Everything was great, the furniture in the room should be upgraded. However the room was clean. Enjoyed the breakfast and the complimentary cocktails.

The facilities are clean and well maintained. The continental breakfast is probably one of the best I’ve experienced at an Inn. It is well organized and managed by staff, and there a plenty of food options which is great if you’re traveling with a picky eater.

Our home away from home when in the Chicago area. Great breakfast and comfortable rooms.

This was a great hotel. WE loved everything about it, including the breakfasts and the restaurant IN the hotel. Happy hour was so much fun. WE would 100% stay there again and again. Beds were comfortable. Room was very clean.

Additionally, at breakfast, the kitchen staff who cleared the tables picked up and threw away my carton of alternative milk Oat Milk when we were still sitting at the table with Coffee. Then they continued to talk about me and look me up and down and while I was still in the restaurant. There were no non-dairy alternatives for a person like me to eat, so the food was limited. Additionally we were kept up all night Saturday night by someone partying- we made phone calls at 11:17 and early a.m. and the partying and screaming continued until 3:30 AM. There was confetti and streamers in the hallway the next morning it’s really unfortunate this hotel doesn’t have a handle on the property.

We were with a large group of people, and many ended up changing hotels.

Family friendly. Love the breakfast

Great stay!!!

Great experience

On the description it says 7min of driving to the river walk which is a lie , we had to drive 45min without traffic to get to the river walk. But the hotel was nice and the area felt safe. The only down side is how they lied about the distance.

Nice room, very good breakfast.

Clean, safe, accommodating. Staff was wonderful (especially cleaning staff) with the exception of one front desk staff member interaction (with the other front staff being wonderful) otherwise, all 5 stars in every category!

Family-friendly, excellent hotel service. I really enjoyed my stay her for a few days.

Property was close to restaurants and the area is well kept. Hotel had some parking issues and bar staff does not enforce or monitor lobby rules In a fair, unbiased manner.

Happy hour was limited snacks

No hot water all 4 days. I had to call management everyday and wait for maintenance to come and fix issue. Also, sink drain would not work properly. Very poor experience and poorly run property. Very dissatisfied.

#IT WAS ALL GREAT!!!!

Very friendly and helpful staff breakfast was good very spacious room close to attractions restaurant was delicious also included a snack and drink hour would definitely stay again

We have stayed here several times. The beds are very comfortable, the rooms are clean and spacious, the breakfast buffet is great--especially the omelettes. Highly recommend when visiting Naperville and surrounding area.

Easy to find

The staff told my husband breakfast ended at 930 on Saturday so he rushed out of the breakfast area to only then find out when we were leaving that was a lie as the lobby was filled with people eating breakfast at 1020. Two tables in our room were broken the legs barely attached. The housekeeping knocked on our door at 9 am asking if we were leaving. Which I found very rude as I was still trying to sleep considering we had until 11 to check out and we still left early. I was very disappointed with the hotel itself. Embassy suites tend to be on the higher scale and the prices reflect this however this property did not meet the standard.

The only staff member that was friendly was the chef and the cooks, I will not stay here again!

Loved my stay and all it included

~

No

Great breakfast

Quiet

Nice breakfast in the AM. 2 Free drinks for Happy hour daily. Place was nice.

Greatest

Hotel was extremely loud — was having a huge party which I understand but it was over the top. Pool had a huge black stain in the bottom that looked like mold or some type of algae. Whole downstairs smelled like vomit. No parking (had to park in a neighboring hotel lot). Ended up leaving at 11:30pm and came home.

Great experience! Lovely kind staff! Really good breakfast. Appreciated free parking. Only one negative, pool needed cleaning really bad.

Stayed for family trip in Chicago and a baseball game. Room was clean, little smaller than expected but still decent sized. We had king bed and would say the family of three likely fits better. Food was good. Room was super quiet, very little residual noise could be heard from hall or other rooms.

The only positive part of the stay was the breakfast—it was actually really good and definitely the best part of the hotel. Unfortunately, that alone does not make up for the overall poor condition of the rooms and safety concerns. For the amount of money we paid, it was absolutely not worth it. Very disappointing, and I would not recommend this hotel.

It was stationed in a good area. Very nice facility. Breakfast was to my liking. It very safe. Very clean.

There were several good restaurants in the area. Within driving distanve from Oakbrook mall.

Good overall

Perfect location for our needs

Lovely and clean. Staff were froe5and helpful.

Satisfied

Breakfast and the pool were great!

Worst embassy suites we’ve ever been in. Happy hour was 2 small drinks and the breakfast wasn’t served until 7:30 and we needed to check out early for our next destination. Will not return to this embassy suites again.

Multiple calls for water tissues And a/c

Breakfast was the best. I only said 4 stars for 1 thing because I paid for the premium room and they did not replenish one day

The room was already paid for and they told my daughter it wasn’t. She gave the info to the person who was checking in and they told her was not paid for. Even with the reservation email showing paid in full. So she paid it to gain access to the room. My fiancée had to call and they still want to say there was they could do. To steal 270.00 for a room that had been paid for is not good business. I hope that money was put back on my daughters card.

Thank you Jeffrey

Very nice property. Welcoming lobby and great staff. A shout out to Jeffrey. He really helped me out by correcting my reservation so we could really enjoy our time. Would highly recommend.

The mattress of the pull out sofa was AWFUL. And the carpet in the door from the living room to the bedroom was nearly impossible to open or close (carpet too tall??).

Loved my stay at this hotel

I liked that the location is around numerous restaurants! What i didn't like is the parents of the children that stayed had no control over their children! Parents should accompany children while in pool and work out areas.

Our suite was sort of cramped - the hotel advertises "sleeps six" but two were on a pull-out couch that was broken and took up the whole width of the 'living room'. Everything was clean and nice except for the pool, which had a lot of hair floating in it. Our kids used the net to gather it up, which was gross. The hotel was full with a wedding and a family reunion but the staff were quite gracious and wonderful with our kids and us. Overall it was a good stay, but those couple problems surprised us.

Lovely facility, excellent breakfast, friendly staff and comfortable rooms.

Nice hotel with awesome hot made to order breakfast.

We was here for the Henderson and Cowan family reunion and they checked on us everyday to see if we needed anything are what they could do to make our stayed pleasant. Thanks for keeping us happy.

Excellent breakfast, friendly staff, good gym and convenient location.

The room, the breakfast, happy hour, location, value Pool was nice but cold; No Hot Tub

Had a great stay at this property. Check in was fast and convenient room was clean and breakfast had a lot of options.

The staff, customer service, organization, and atmosphere was amazing!

Friendly staff.

We had a suite. The hotel is beautiful wih a great breakfast and an excellent meeting space. We saw several families that meet here because it's their halfway point. Really large and welcoming lobby for these larger families to meet. We were very busy (Drum Corps International family) and were in the hotel for about 10 hours only so we didn't get to experience all the amenities but it was a great hotel for our family.

Embassy Suites was great, it was clean, staff was professional, and the continental breakfast was delicious, with a lot of options for dietary needs and preferences.

Awesome hotel! Quiet rooms, clean, attentive staff, incredible breakfast, great restaurants nearby.

The staff was very friendly and I appreciated the text messages inquiring about how my stay was going. Also, the hotel had a nice ambience and the breakfast buffet was excellent. Finally, the room was spacious and clean.

We really enjoyed our stay. The room was clean, the staff was kind and the breakfast was very good.

Beautiful property with fun and meaningful amenities including a robust breakfast and happy hour! Loved my stay!

Although a little outdated, still nice, clean and great service. Complimentary breakfast is amazing. Highly recommend the made to order omelets!

Pillows were too soft.

An excellent hotel—one of the best I've ever stayed at, and I travel a lot! However, one thing to keep in mind is the room location. Some rooms are situated close to the air conditioning systems, which are right outside the windows. This significantly affects the soundproofing, making it quite noisy around the clock. Earplugs don’t help. We tried to change the rooms but all were sold out.

Avoid staying at this hotel serious issues with AC and response. Had 2 rooms where AC wasn’t working and then got moved to a 1 bed room and there was 6 in our party including 3 small children

Very good

I thought I lost one of my bags but a lady found it in the parking lot and brought it to the front desk. Agnes(?) at the front desk assisted me and made what could have been a disaster, a very happy moment. Thank you!

The suite

Cleanliness and hospitality

Highly recommended.

Great

The breakfast was very good The evening social was the worst I have ever seen at an Embassy suites. I don’t drink but the snacks the put out showed no effort at all. The popcorn machine . And no was made popcorn. They really need to travel to round rock Texas and see how an evening social should be run. The owner must be cheap. The maintenance man was the nicest person I met there always up beat and so helpful.

Room was clean and ready for us when we got there. Staff was friendly and very helpful.

Everything and everyone was great. Only one front desk girl needs a little more friendly training.

Hotel was very nice and clean.

All good

Good hotel

Great :) the free breakfast was better than expected. Everything was clean. Great easy stay

Great place to but the furniture is old needs updating

The suite was clean and spacious and breakfast was one of the highlights for us. Everything was fresh! The only thing I would change would be the temperature of the pool - was icy cold - and frequent checks by staff in the pool area/fitness room when children area present.

Great location, we enjoyed our stay.

Had an overnight stay to attend a party at a venue nearby. Hotel staff was very friendly, helpful and made you feel they valued your business.

Nice place

Awesome place

We were out of body wash. Only one trash can in the room. The air vent made an annoying noise all night. Housekeeping knocked on the door at 10:20 and checkout isn’t until 11.

Nice hotel clean area pleasant stay

Bathroom was not cleaned well

No bottled water as promised.

I loved the breakfast and happy hour. Parking near the front was limited and a bit dark in other areas.

But house keeping service at this place needs to be advised to take their job seriously. Enjoy!

Everything no need to go anywhere else

Property is always top notch. The only problem was breakfast. I appreciate the complimentary breakfast but they had a menu of different omelets they served but only had 2 kinds available out of the 8 on the menu throughout the weekend

Didn’t provide maid service and had to call to get towels when we returned to room at 10 pm

Great stay! Lots of restaurants in the area. Recommend

Outstanding service! Front desk and housekeeping were extremely friendly and efficient. Fabulous complimentary breakfast as well.

Embassy Suites is a great value. Great breakfast options, bar and restaurant in the hotel, and evening reception (free drinks and snacks). This location has all that plus a great staff, clean and comfy suites, and well maintained premises.

Enjoyed everything about the property. The only suggestion I have is the evening welcome compared to what was talked about on the website and the message when you’re waiting on the phone it was a lot less than that. It was chips, peanuts, and brownies a little disappointed.

Amazing staff & amenities.

Outside clean. Rooms poor. But employee name Bianca made the rest of my stay great. Good job to her

The breakfast was delicious, and the happy hour vibes were just what I needed to unwind. What started as a stressful trip quickly turned into a memorable experience thanks to their care and hospitality. I will definitely be choosing to stay here again in the future. Thank you, Blanca, Kyaw, and the Embassy Suites team!

Great

Very welcoming staff. Room was comfortable. Staff was amazing.

I liked the complimentary drinks , although I was not able to get them due to time. I thought it was nice that they offered this.

Staff was amazing all around!!

Excellent location with outstanding front desk staff. The breakfast was delicious, and the team serving it was incredibly attentive

Good breakfast. Good location. Overall good.

Day time staff members was excellent. Some of the night staff were lacking customer service skills. House keeping didn’t not do their job properly.

It was great to get 2 free drinks

Great place to stay

landscape is nice. lot of parking.

The worst part was that the shower was not designed properly to drain. The entire bathroom filled up with water when you showered. The floors were wet around the toilet and it took like 5 towels to dry it. It was so gross and slippery. I don’t know how it would be safe for anyone let alone someone with disabilities. Staff was great and super friendly even if they could not fix the problem. The staff at the bar and breakfast were really great too.

All of the staff were super cute and helpful

The drain in shower emptied very slowly. The toilet paper holder was loose. There was no regular coffee in the room.

The staff were outstanding- great customer service. Very clean hotel

Everything was good and peaceful

Smallest room I’ve ever stayed in at an Embassy suites

The room was nice enough but I wish the staff would clean the room. I stayed for 4 days and sheets were not changed or even made. Trash was not emptied. No one checked the body wash in the bottles to see if they were empty. When u are at a certain level of facility and pay a premium, you expect these items to be completed.

The place is very clean. The pool was very chilly so I don't think it is heated, the kids still enjoyed swimming in it for a while. I thought the breakfast was good, very basic but tasted good.

The breakfast was above and beyond what other motels offer !!!! Staff was very friendly !!! Would definitely stay here again.

All around great

The hotel was close to the venue we needed to go to. Pool was NOT heated enough to swim/play in. We asked the staff to warm it above 72 degrees and they did. Two days later it was 71 degrees again. Grandchildren didn't even like it so cold.

Breakfast is fantastic! Love the proximity to many restaurants

The breakfast staff were very efficient and polite as were housekeepers and front desk.

Ok. Overall stay was great. Housekeeping was average or below. Beds not made, towels replaced, and floor not cleaned. Cart to transport luggage old and noisy. Checkin was good, people friendly and knowledgeable. Breakfast was great with fresh cooked omelets and other items were wonderful. Cocktail hour was a bonus. the man bartender was quiet and rude at times, the lady bartender was wonderful. Overall trip and place was great. Details are lacking.

The whole second floor smelled. The room smelled worse. The sheets had tears, blood stains, and "other" unidentified stains on them. I contacted Expedia and they were completely helpless in the situation. The next day I called the front desk again to see if anything could be done. The guy at the front said no there isn't anything to be done, oh and by the way we don't have a credit card on file so please come by the front desk so we can get that. I explained that I had given it upon check in. Waited at the front desk for 20 min. Nobody ever came to the desk. Later that day I went to the front counter again. I was told my room keys shouldn’t work because they disabled them so that I would have to come to the front counter. Still I handed them my card and they ran it again. I asked to speak to a manager and they assured me the manager would reach out. We needed additional towels as we didn’t get enough to start with. I had to call the front counter 4 times before we got them. 2 days later on check out day we requested more towels as they weren’t changed out. The front desk after calling 4 times over 2 hours said they are out of towels and could bring some from laundry after 11am. That’s check out time! Long and short, Arini is a figment of imagination as a manager for this property. It shows in the building and the staff. I now have 2 holds on my card, one of which the hotel can’t find or release. Room was dirty and smelled, and the sheets were absolutely disgusting.

Staff very nice. Clean. Happy hour so wonderful. Breakfast yummy!! Highly recommend this hotel.

No bath fan

Breakfast was real good

Got in later and the receptionist wasn't super warming. As well only one person on staff made check in a 20 minute ordeal.

Good service😊

A little out dated. Service was excellent

We’re happy to stay because it’s very clean and breakfast is good too.

The breakfast is not as good as expected. Limited variety. No waffle maker.

Quick soccer trip but everything looked good. No complains.

Nice and clean. Loved happy hour

Clean rooms, great breakfast, love happy hour, exercise facilities were more than adequate. No complaints

Great restaurants and stores near by

This is my go to for lodging in Naperville. The comp breakfast is stellar! Rooms are spacious and clean.

Pleasant experience, fit just what we needed for a family overnight stay

Our stay was very calm and restful. We enjoyed our room, walking to a nearby excellent meal, and everyone found breakfast foods they loved during the continental breakfast service in the morning. Aside from the shampoo being empty after one shower, everything was clean, comfortable and staff were friendly and helpful. The pool was a wonderful bonus after a long busy day.

I enjoyed the pet friendliness of the hotel. I enjoyed the convenience of restaurants near the hotel. I enjoyed the check in and check out process. I enjoyed the customer service representation who texted every day checking on my stay. What I did not like was the weird spit balls on the bedroom walls. I did not like that housekeeping did not do what was asked of them when I only asked once throughout my entire stay. I asked them to give you towels (they did), change my sheets (they just made the bed with the same sheets), and take out trash (they only took out one trash can). I also did not like the rude bartenders during complimentary happy hour. The younger lady on my second night was great, the other two were not. I love the embassy but this was not a good experience.

I really disliked the attitudes of the bar staff. They were rude and dismissive both nights of my stay. The room should have been cleaned a little better before I got there. I seen used bandaids on the floor that didn’t belong to me. It’s also probably time to drain and clean the pool it smells bad in that area.

Is good

The happy hour is fun, but I don’t remember it being a two drink limit. The pool had no towels, and was cold. There was no hot tub. I could have sworn I triple checked for that before booking. Breakfast was great! The room was clean, carpets needed replacing, and the pillows are awful. I requested more but they’re just flat as a pancake. The temperature controls in the room were finicky. It was either too hot or too cold. I wish there had been more creamer and sugar packets to make an enjoyable cup of coffee in the room, and the conditioner in the shower was empty.

We love the

Loved the stay. The room was nice the only down sides were; tv channels were very few, couldn’t change the room temp, the couch was stained, and the shampoo and conditioner were empty. But I would definitely stay again!

I recently stayed at this hotel and had a wonderful experience. The property was clean, which made for a very comfortable stay. The breakfast options were fantastic, with a variety of choices that catered to different tastes. From fresh pastries to hot items, there was something for everyone. The drink options were equally impressive, with a selection of both hot and cold beverages to complement the meal. Overall, I was satisfied with my stay and would definitely recommend this hotel to others looking for a clean, comfortable, and well-equipped place to stay.

The hotel was very nice and clean. It needs some updating but overall we had a great stay!

Nice hotel and relatively quiet...until the fire alarms went off twice in the middle of the night.No explan

Great staff and amazing hotel

Awful Stay...the fire alarm woke us up twice, at 1:15am an 2:35am. We had to pack up and drive home at 3am because they couldn't shut the alam off.

The front desk person was amazing. She helped me and my friends really enjoy our girls weekend by giving us suggestions and being available when we needed her.

Nice place to stay.

Worse pull out bed Ever. No mattress No extra blankets

Perfect for outer family

Close to a number of restaraunts and bars within walking distance.

Bartenders during happy hour were very rude and unkind. Half the exercise equipment was broken or didn’t work. Our sheets were dirty and there was a poop stain on the couch. It was the worst embassy I’ve ever been to.

Clean, property is compact yet the rooms are spacious, and that omelette bar in the morning!

My stay was ok just feel like they pick with who they want to there at the hotel meaning the staff and front desk.they knocked on my door at 1pm telling me there was a noise complaint which it was very early in the afternoon I couldn’t understand that but yet there was a party going on at 3am in the morning after I returned back into my hotel that night.

GOOD

The hotel was very noisy, you could everything going on in the room next to you. The bathroom was not clean, there was hair in and around the rime of the tub that didn't belong to me, not just a strand, but a few strands, that was disgusting. The furniture is outdated and very worn, like it needs to be thrown out. The drapes were dirty with stains and too close to the bed, made me think something was going to crawl off them. Room was dingy.

Rooms were spacious. The complimentary drinks were nice touch. Staff were super helpful and very friendly

Overall, my day was very good. The food at the bar needs a little work and the menu needs to be updated. Some of the things on the menu were not available. The room was clean, but some things were left behind from the other guest, which leads me to believe that it wasn’t a thorough clean.

…

The night we stayed, the hotel was full yet they still had clean rooms and enough staff to help with requests. Blanca checked in with us shortly after we got there to see if we needed anything, and I think that was really something great that your team did! Breakfast was amazing and they helped us out with a late check out!

Due to a severe winter storm we were not able to travel from Michigan on 2/13. I spoke with someone at the hotel, hoping to shift out reservation. No luck and we were charged as no show. Will not book there again.

Lovely rooms, restaurants extremely close.

Front desk was very rude

It was good. Busy with weddings. The staff wasn't to friendly when we did see someone.

It’s a good value and has a really good free breakfast

They have destination EV charging, a great breakfast and great rooms for a family trip.

I enjoyed my stay at this property, the staff was friendly and helpful

Excellent

Comfortable and clean rooms. Breakfast is great too.

The bath tub was chipped, making the bathroom looking old

The staff was really polite and helpful. I will definitely stay there again.

The hotel was really nice but the house keeping not so great. Furniture was stained, carpet in bedroom stained and tub was dirty and water went down very slow

Good

We were given vouchers for breakfast and told specific time on Saturday we could eat 6am-10am and time is also stamped on it. Only to go @9am to find out they had decided to close early and no explanation was given. No mangement was available to hear us or resolve this issue. We will not stay again at Embassy Suites in Naperville IL

Overall it’s a pretty nice hotel, however, for the nightly rate they should have an upgrade on furniture, shower heads and bed sheets.

Nice b-fast offering!

Nice hotel and facilities. Room was nice, but there was some mold around the lower edges of the shower. The bed mattress seemed a bit older and worn. I did enjoy the lobby and restaurant area. Fitness center was good.

The breakfast buffet: at the omelet station, there should be a cooking place for just vegetarians. All the meats get cooked on the same skillet.

The staff were friendly and polite, the room was very clean. The hotel is pet friendly which is nice. We were able to bring our cat with us. Overall it was a an stay and will definitely be staying there again

Food was ok, and the shower was lame.

Condition of room was not great considering the price. Drapes were torn, splatter stains on the couch and the shower grout was very dirty.

Very nice place!

Just passing through town and needed a nights stay - bed was comfy and that famous Embassy Omelette the next morning hit the spot (the breakfast spread alone is worth the stay). Very, very satisfied!

I was very disappointed in this location. I booked it because my husband LOVES the breakfast and the evening reception. We drove 15 hours for his Graduation at Northern Illinois University in Dekalb. There were no trays for him to bring our plates to our room as we’ve done at all other locations. The bananas were brown. There was no bacon. The 1st day Michelle I think was her name fixed me two Margarita cocktails and was very sweet. Octavio should not be working in that position. He was rude to my husband twice. That was very disheartening. The the second day I asked for Margaritas again and Octavio too me they were not available. I was shocked and he said she shouldn’t have done that the day before and that he could get in trouble if he fixed the drinks. The snacks were not what we’ve had at other locations. No one came out to replenish or clean up the area. There was no one monitoring the lobby as kids just were allowed to run from couch to couch, throwing water on the floor. There was water on the elevator and we left for several hours and came back and it was still there. The Shower Gel was empty and I didn’t realize it until I had started my shower. I had to step out cold and wet and grab the small bar of soap.

Breakfast was amazing. Wish shower pressure was better.

Great for pets and very friendly staff!

Hotel was clean. Staff was helpful for a family traveling with a small baby. Breakfast was amazing! Jacuzzi definitely needed in pool area and highly recommend more than 2 check in luggage carts especially during holiday season. Hotel is too top tier to only have 2 luggage carts.

Great hotel if you want to bring your dog along with you.

Had to switch rooms due to the heater didn’t work in the room as well as holes in the curtains

This was the most unhygienic hotel we had ever stayed. There was a box of old Chinese takeout on the floor which was stinking the room there were bottles of water in the fridge that were open and drank out of. The bed sheets and towels had stains on them. The shower didn’t have warm enough water. I went with my family and was frustrated

The room was small for 5 people, but bathroom was a good size. When the pull out bed is out no one can move around the room, you have to go through the bathroom. My son slept on the pull out bed and it wouldn't flatten out all the way. It was also very dirty when we opened up the bed, lots of crumbs, etc. The bathroom doors were terribly loud. They don't close or open smoothly and are very loud. You wake up everyone in the middle of the night if you have to go to the bathroom. At 8:15 in the morning we got a knock on the door from housekeeping. I think she thought we were gone. Checkout isn't until 11 am, so not sure why they would be knocking on doors that early.

This property needs to change website picture. Our room was so worn out with rips in couch and so dirty. The room was so ripped up and old. They told me at check out it was a pet friendly room. But I had no pet. So disappointed, Which is so sad. Because these properties are usually beautiful.

Spacious, comfortable, clean room, tasty variety hot breakfast, location near interstate, shopping and restaurants. Professional, welcoming staff made our Staycation the perfect vacation!

We stay at Embassy suite almost always. And this one was very outdated, run down, and the shower had mold and was quit dirty. i love a nice & clean hotel. so other then that the staff were nice and the breakfast was wonderful.

Nothing else to say

Bathroom shower drains so slow For the price it’s not worth it

Very responsive is what i liked

Great

Very nice hotel

During our stay there were large groups of children on our floor and the floor above us. We got very minimal sleep and or quite time.

Staycation was great. Happy Hour was great, accommodations were great. Will definitely visit again.

All suite hotel, with a ton of amazing amenities.

Very nice staff