Ramada by Wyndham Niagara Falls/Fallsview

Nothing Feedback Regarding My Recent Stay Dear Ramada by Wyndham Management, I am writing to share my disappointment regarding my recent stay at your hotel. To begin with, our check-in time was 4:00 PM, but despite arriving after a long journey, we were asked to wait approximately an hour before receiving our room keys. This was frustrating, especially after traveling a considerable distance and expecting the room to be ready at the promised check-in time. Another concern was the parking fee. We were charged $35 for parking in addition to the room rate of approximately $90. The parking fee felt excessive and significantly increased the overall cost of our stay. Unfortunately, the condition of the room itself was also disappointing. The carpet was wet throughout several areas of the room, to the point that our socks became damp while walking around. There was also an unpleasant odor in both the room and the bedding, which made it difficult to feel comfortable. In addition, the coffee maker did not have water available, the bathroom tissue holder was broken and repeatedly fell off, the room lighting was inadequate, and the air conditioning was not cooling effectively. Overall, the room appeared poorly maintained. We chose not to request a room change because our time was limited, and we did not want to spend our stay dealing with additional inconvenience. Instead, we tried to make the best of the situation and completed our stay as planned. When guests pay for a hotel stay, they do so expecting comfort, cleanliness, and a chance to relax. Unfortunately, our experience did not meet those expectations. Based on this experience, I would not choose to stay at this hotel again, nor would I feel comfortable recommending it to friends or family. I hope this feedback is taken seriously and used to improve the experience for future guests. Sincerely, [MARIAMAMIR]

A huge carport in the area. Very comfortable bed and pillows. Few minutes away to the falls.

Location was in a good spot The hall ways were dirty as soon as we got off the elevator Room smelt musty and old Water wasn't running consistent warm or hot Room is so outdated things didnt even work properly

Property is close to the falls and Clifton hill. It is a good affordable option and has iHop restaurant on the main floor which is convenient. Lightings in the room and bathroom were minimal. Especially bathroom lights were pathetic and we can barely see anything. Not even one complimentary water bottle was given.

Very good

Location Run down hotel, noisy bathroom plumbing

Exceptional

Bad

The overall value The smelly hallways

Very good

Good

Very good

Very good

Good

That is a very quiet place The carpet smells

Nothing The room, had to pay for parking which I wasn't told that I had to The room stunk of mould The breakfast at IHOP was too expensive and tasted bad

Good

Very good

Superb

Very pleased with the cost for the hotel room. The hotel was overall clean. The staff was very friendly and helpful. The pool was very nice as well. The light in the bathroom wasn't very bright, so it was kind of dark getting ready, but nothing I was worried about. The air conditioning was a bit loud even when not actively running. Also, limited tv channels, but I'm not trying to complain considering the low cost of the room.

Customer service was good but the room itself was garbage.

Rupinder Brar

the room was spacious but the furniture needs upgrading. tv sound and picture very poor, had to use my phone for entertainment. AC unit was noisy, had to call the technician to fix it, got done promptly. The bathroom lighting is inadequate, the toilet seat is too low and not big enough for adult. staff could have been more informative.

Staff was courteous rooms need some updating 100 percent and rip all the carpet out the hotel needs some updating price should reflect the old fixtures etc

Do not recommend!!

Staff at Reception amazing great customer service.

Room wa spacious and i was given amenities whenever i rnquired

Staff were cooperative and i received all services that i required.

No hot water, heat doesn’t work and drift comes through windows!! Not happy at all

All of the anove

Quite hotel. All basic. Good price

Nicely kept!!

Pool was cold and pool room was freezing, we couldn’t swim. TV didn’t work properly, was full of static. Light in room and bathroom very dim. The only mirror was in the bathroom, needed to use my iPhone as a mirror to put on makeup as the bathroom was occupied.

Everything was great, I will be coming back to your location very soon and hope that the same room that we stayed in would be available. Thank you for your services

Found a dead bedbug. Thankfully nothing bad came out of it on my return home. Place not well maintained. Wouldn’t go back again

Nice and clean

Hotel itself is what to expect. Just the classic scammer hustle at the front. Paid online full price. Then I get there and they say oh pay this 5$ resort fee. For what?? They say pool and it’s not even open. Then parking fee 25$

No hot water to take a shower

Friendly staff, clean rooms

Great service room is clean and neat

Clean room, did not have breakfast, too expensive, tv had bad reception and shower was cold Could not regulate to a comfortable heat

Everything was a bad experience. I would not recommend anybody staying here

first door damaged nside also sink cracked on inside bottom and are fire alarm batt replaced at 200 am in mornibg also window leaked water so worst time should not had pay this

We didn’t have breakfast

Parking had gone up in cost since the summer time. The mattresses were not comfortable, the one had a big divot in it.

The pool area was cold, some rooms needed maintenance, the shower was stained, etc.

the tub fell warm enough especially for the kids

T

A little outdated but served it’s purpose for the weekend

The entire hotel has deteriorated since I stayed there last time. The carpets in the lobby and hallways are major tripping hazards as they are lifting and have major raised areas. There mush have been a flood or something. Also the bath in the room must have been poorly refinished as it had peeling paint on the bottom. The fitness and pool area are dated and the fitness are smelt bad. They charged me $35 for facilities that I was not comfortable using.

room was okay but there were Centipedes not sure if that's normal for this time of year. Other than that no complaints

Clean room, accommodating staff. Decent room with hot tub (unexpected upgrade?) ihop not the best breakfast choice - very expensive for what you get.

Checked in early with very accommodating staff. Room choice was very poor as return guests. Next to the elevators,(noisy most of the evening) decor and carpet are in poor condition. Toilet flooded and hot water took more than 10 minutes to heat up for a shower. I guess we only paid for a basic room, as we had to request a refrigerator and pay $10 each night. No microwave. No idea how to work the television to be able to watch a movie. No access to menu selection to chose movies etc… not our best hotel experience 🙁

Perfect for us

Nice and clean

It was a good stay

Friendly staff, clean room, and got a free upgrade on our room for our anniversary getaway!

Overall great experience and stay. The staff was extremely nice and helped us with a surprise gender reveal on our anniversary. The room was great including the jacuzzi tub. Very spacious and clean. No complaints!

I had a great time. Will be back soon

Unreal

In the games room, Candy was expired. The token machine didn’t work. We will not be staying here again.

Hall carpets stained, worn out and need replacing. Bathroom lighting is dark and creepy. Soap pucks are tiny and poor quality. Furnature legs are scratched and at least need a coat of paint. Things just look worn out.

It’s quite and easy access to the parking. Staff are good, room was neat.

The room was great, the staff was amazing and the hotel was located close to everything. Will for sure be returning!! We enjoyed our honeymoon very much!!

All just okay

Nic

Building feels old and the interior looks old too. Some electric plug point wasnt working on both rooms we had taken. Wasn't had enuf supplies for toilet for 4 people in a room. The doors and hiches are broken here and there. That building needs a total renovation in my opinion.

The front desk girl was amazing

My daughter's sweater was stolen from the room we went back into ome of the two rooms we had occupied and it had been "misplaced "

Room assigned had loud noise from hvac system assigned to another room; bathtub had permanent dark stains and shower head not working well and could not reposition; hotel is in need of room renovations, including hallways and carpeting

Everything was good the heater worked great the staff were very friendly I would come back.

Yes . The mattress was so old

Everything was good.

Staff

Excellent

Stains on the chaise. The heat smelt like it was burning, and the lights kept flickering. There was no hot water for our showers in the morning, but we did receive a coupon for breakfast upon checking in.

The room was nice

Staff was rude and check in took nearly an hour. Over charged for room. Room was in bed shape with broken shower door and a bag over the smoke detector and it smelled of smoke.

Staff were courteous and friendlyj

Clean room, a bit outdated. The desk lady was nice but the fire alarm went off and we had to evacuate.

Price was great, location was fairly convenient to where I needed it. My only complaint is that the mini fridge does not come with the room by default and you have to request one for an extra cost. Other than that our stay was great!

The room wasn’t spotless. Just need to clean behind the dressers and the baseboard, but the staff was excellent. Very courteous of my needs. Definitely go back again like I have been.

Keep up the great w

me cobraron mas de 150 dlls como deposito y despues de 10 de abandonar el hotel aun no recibo nada y cuando hablr por telefono la persona que me atendio no fue nada cortez

Friendly front desk staff

Was clean, alittle run down but for the price it was good. Didn’t have a mini fridge and had to pay for parking. Was quiet and staff was friendly.

Yes hallways too cold actually,everything was great . But definitely need new hall carpets . Unsalvagable immediately

The hotel is ideal for backpackers not for family or longer trips. The outdated facilities include a noisy bathroom fan that sounds like a helicopter. The bathroom is dark, and the heater/AC is dripping some water. The staff were good and very polite. The location is good, very close to everything.

No hot water. Shower door broken and not functional.

Room smelt like smoke. Washroom had mold looking stuff near the tub and overall not enough light.

Awesome Service!

Room was good but the hot tub didn't have a proper pressure and it was splattering all over the room...booked that room for hot tub service but i was really disappointing

The hallways were filled with a fragrance that i seem to be allergic to... we checked out about 3 hours after we checked in because i got ill from fragrance. Nothing was offered to help out the fact we couldnt stay there. Also wasnt the room we booked. And was told that room isnt even in that hotel. All in all im very disappointed

Need better service in the hotel

Bathroom was dirty and the mattress was old and dirty

We went in 4 different rooms all with different problems ! Worst experience of my life

The hotel was perfect, great location, great hot tub in the room. However a few things., When I booked it says falls view? This is not true on any angle of the hotel. Beware of extra resort fees charged for each day you are there. Also parking is $25 a day it’s cheaper to go across the Road a bit! I was happy until I was charged a large amount extra when I checked out.

Very attentive and helpful front desk staff.

Friendly staff.

Did not have breakfast

Building was not well maintained, carpets in bad shape, bathrooms with a lot of details... lot of additionals, like pay additional for parking, breakfast, water at room...

Room was clean. Had some what looked like mold build up in the shower. Peeling ceiling, wallpaper in parts of the room. Stain on the side of the mattress.

Room is not clean, bed room is not properly cleaned and shower and toilet were terrible.

Very nice, close to everything and an IHOP right in the hotel

Needs upgrade

Really poor wifi, dated but convenient to walk to both casinos and attractions,is clean and wallet friendly

The room was adequate, the TV was very old. Carpets in all public areas are buckling and need replacement. Ceiling in bathroom sink area was very dirty. Needs to be cleaned properly. Property needs an update badly. And paying 25 dollars a night to park outside, seriously!

Please change your carpet

Me and my family enjoyed it very much. Only one concern not all the rooms have mini bar and microwave I never see something like that in any hotel before but any ways I enjoyed so much

Nice hotel

The shower drain was blocked and the TV didn’t work, but the bed was comfortable

Air condition was good

This is my second time staying here. Check in is listed as 4 pm. Both times the rooms were not ready at 4pm. Despite it being a long weekend there were only 2 staff at check in. We were given a room with a pull out couch but there was no bedding or blankets for the pull out. There were no towels in the pool area and the bottom of the pool is so rough my son ended up with multiple cuts on his feet. The hotel offers you a coupon for IHOP, but IHOP puts absurd restrictions on using it and our take away food looked as if it at been tossed into a to go container, all eggs were broken and flipped around. Despite the issues, the price was good, the staff are very friendly and were quick to respond when issues were brought forward ie. bringing towels to pool area after request. If staying here I would recommended water shoes for the pool.

Place was decent. Good location. Nice pool. Breakfast for a fee was very bad though: expensive, long wait time and small portions.

The hotel seems to be quite a good location, just a little back from the expensive lications, but still very close and easily accessed. The layout of the building is great, and the amenities are wonderful, just seems to be a little in disrepair. Update carpet, and some fresh paint, this place would be perfect. Great bones, just needs an update...

It was a very basic room. The soap is the size of a quarter.

Room, floor tiles were dirty. TV looked like something from 20 years ago. Surcharge for parking and WiFI a total joke. Not worth the price. Hotel needs major upgrades.

Staff was great but hotel is like a flashback to the 80’s, very outdated and old. Lacks modern simplicity like usb chargers and working light bulbs. Didn’t like the $25 parking cost either and extra $5 if you use the pool. Very poorly maintained, graffiti on walls, ripping carpet, just not good enough.

Too expensive as its old hotel not basic facilities like fridge and microwave

.

tbh the staff are nice but the fees and price is just not worth it.

Noisy bathroom fans , rooms smells like cigarette smoke… the front desk didn’t give us all the necessary information with regards to charges to our room … still waiting for my refund after five days … I wouldn’t recommend this facility to my friends and family

Limited amenities no coffee etc except in IHOP. Staff great no clise to anything. Id stay again cause the rates are sooooo good.

Property requires good renovation! Otherwise its in great location.

Kellemes hangulat minden

This hotel had given me the most awful experience of my entire life. Upon a long travel day we checked in and went to our room (I tend to check beds for bed bugs as soon as entering the room which i proceeded to do) I pulled the blankets all down at once the mattress was okay, then when checking the blanket there was a yellow stain which I can only assume was urine and a tear in the blanket next to it. At this point we hadn’t ate so we went to the front desk to inform them of this and asked for it to be changed while we were gone, we got back around 11:45pm to enter the room only to find it was not changed at all! We contacted Expedia who contacted the hotel to which they switched our room. The room they switched us too was still VERY dirty now had bugs and plenty of black mold, we called back down and got our room switched again, this time our mattress had blood stains on it, there was bugs in the picture frames and again black mold. We went down to the front desk at that point as we wanted to leave, the front desk told us because it was after 12am at this point they could not refund us for that day but could for the following two and she also moved us to another room this one had no carpet, we agreed and went to the new room for the night, when we entered the room it was a bit cleaner still mold and some dirt but nothing too bad, but when checking the bed the mattress or box spring we are not sure what it was was upside down and tore apart, we did not sleep that night and

The charging of 100

No in room mini fridge. Parking is extra. Resort fee is extra. Would not recommend.

The towels were ripped and had holes in them, which was shocking for a hotel. For the price I paid, it was a huge disappointment. It looked more like a shelter than a hotel — definitely not worth the cost. The maintenance seemed to be at zero. The hallway carpet was very dirty, and the entrance carpet was loose and stained. Spending one night there felt like a nightmare. The toilet’s water tank kept making noise as if it was leaking, and the pump ran constantly. As a maintenance technician, I’d suggest replacing the flapper in room 317. Honestly, I hate to say it, but this was the biggest disappointment of my life. I’ve traveled around Europe, Africa, and America, and I’ve never experienced anything like this before. Whoever is reading this review, let me know if you need pictures.

Good location

Manager and staff were amazing

Was not good at all

We loved our room and our stay will definitely come back

Hot tub

Great location

The staff were great and everything was good until we noticed blood stains on our bed when we stripped the bed the last day.

No amenities and no service Any request was a no

Clean room, friendly staff, good value and walkable to casino and close to transportation to the falls

We were told to let they the water run for 5-10 minutes and it became Luke warm

Convenient location is a plus.

One of the worse hotels i've stayed at. The room was not very clean. Parking is not included. We were charged $25/night + tax...so came to approximately $29 per night just for parking.

Comfortable hotel, and clean. But dated. The carpet definitely needs to be replaced, but overall nice place to stay. But beware of hidden fees: my invoice charged me four times on HST. The IHOP is also ridiculously expensive. For two people it was around $60 and that also included the $15 discount. Luckily, there was a buffet restaurant just a block a way, which was more reasonably priced. The pool was very nice and clean.

Pathetic hotel, rotten smell and they have pasted a policy that I order to save water and soap they will only change the hotel bedsheet and towels once in 3 days. Can someone imagine staying in a hotel paying CAD 180 for a night where they will not give you fresh towels and bedsheet to sleep on. Someone should take their licence to operate the hotel.

Ihop service was horrendous. We waited over 30 minutes to have our order taken and another half hour before we got our food. It was not busy in there. They were extremely understaffed. The room smelled terrible air conditioner made a lot of noise kept us up all night. Lighting was horrible. Bathroom was very dark. We did not even bother using the pool. It smelled horrible and looked like it was in very bad condition. Charging $25 to park. There was unnecessary when the parking lot was completely empty.

Good service, clean rooms with very reasonable price compared to market.

Room was clean and beds were also clean. No fridge in the room

The carpets throughout the hotel are in serious need of replacement and pose a serious tripping hazard. The fan in the room was extremely loud.. Staff was friendly and courteous and the service was excellent..

Service and staff were friendly. However the property needs some serious upgrades. Carpet smell and rooms extremely damp. Clothes where wet and damp that were left in the room

The room is clean, staffs are good. It’s very convenient location. All good except for the little arcade n the basement, most machines doesn’t work

Bedding was dirty. Check in staff was rude

Adequate but not stellar.

The room was smelly. The toilet paper holder was falling apart. Toilet was dirty and too low to the ground. There were spiders in the drawers. The shower head was not producing water properly. Water took too long to heat up.

Good and comfy.... Low cost....

He TV was so old and kept cutting out as well. Just not a great experience this time.

good

But the service was excellent

Staff was friendly and it was ok.

Clean and convenient

The staff was very friendly. The room was clean. It was a nice stay!

Room #314 Complaints many Arrived and was told there would be an almost $100 charge for parking in the hotel parking lot. Carpets in front of lobby elevators is severely wrinkled up causing a tripping hazard. 3rd floor carpets were also damaged. AC broke twice so room was hot when we returned from day trips. Bathroom smelled unless fan was running, sink had major cracks, tub had chips out of it, inadequate lighting. King size bed had too small of sheets so they kept coming off. No microwave or mini fridge (I do realize that I didn’t ask for these but most hotels have these as standard)

Check in process was very slow, property was not maintained properly.

No fridge in room, staff tried to over charge for our room.

Was not the cleanest and appears to be that i was double charged

Very bad shower pressure, not much hot water even after 5 minutes

The front desk was very unhelpful. I called prior to arrival to confirm that the pool was open and was told it was not,once on site I could see that the pool was indeed open and the staff insisted that no staff member would have advised it was closed. The supervisor implied I obviously called the wrong hotel, which was very insulting.

building is in need of a major renovation. out of date room furnishing amd fixtures. no hot water

Property is good value and walking distance to everything. IHOP attached is convenient, especially in the AM. If your an early riser, doesn’t open till 7:30 though…. Property is dated and shows, but otherwise adequate for staying when attending meetings.

We had to cancel our trip due to a family emergency but the management was too cheap to offer us a refund or alternative dates!

I found nothing unique about this property. It’s totally outdated. The furniture needs to be replaced. The walls need painting.

The staff was very nice but for $300 a night I expected the room to be cleaned. There was hair all over the bathroom, the shower curtain smelled really bad and overall the room was very run down. The hallways were filled with stains and just looked like it hadn’t been updated in years. Also we were in a room for 2 people and were only given 1 towel… that was it. No face towels, just 1 half sized towel for two people to share. bring your own toiletries… the only thing they give you is a tiny bar of soap (one left in our shower was used….) some body lotion and a 2 in 1 shampoo/conditioner. Anything else you need to pay for. The coupon they give you to IHop is very nice though considering it’s attached to the hotel. There are better hotels for a much better price in the area.

Everything old and dirty

Room was good and clean . Property was dated hall rugs were ruff. All in all for the price was very satisfied.

Horrible service!

Pool very clean, comfy rooms, need to improve in the lobby area

The decor is outdated. The jacuzzi tub was not working. The curtains were torn. The edges of the carpet was frayed.

We had issues with a drunk guest that kept trying to get into our room & the same guest yelling, screaming and hitting his wife in the room. Reported this to front desk because we had fears and they said there was nothing they could do and they don’t get involved in situations like that. We couldn’t be the response we received, please don’t stay at this motel.

Charge extra money

You take a 100$ safety deposit to protect your stuff, what about protecting your customer??

I had to check out early do to a family emergency when Expedia contacted the hotel they refused to provide a refund for the remainder of the 2 nights. I understand maybe not the one night but at least provide the other. I was disappointed in the way the situation was handled!! And was never told about the 25.99 plus taxes for parking per night! I was absolutely upset and would never recommend!

Needs to be clean and upgraded. I wouldn’t book a room at the Ramanda ever again Deceptive

Atleast wash your sheets

Need and update.(rooms)

Friendly front desk, easy check in and out, convenient, parking is easy.

Parking shouldnt cost extra for guests. I understand charging non guests.

Very outdated and older looking and smelling. Staff was very nice and helpful.

I paid 6 dollar by 6 minutes to clock out late.

Cheap clean and quiet

Property has been neglected/run down since our last visit. Carpets on receiving area and elevators in poor shape. Hot water turned to cold in the shower after about 1-2 minutes of use.

I don’t like their bed. They should already replace it with a new one.

Good for family stay

There was no refrigerator or microwave available in the rooms.

The problem was with checking in I had booked 2 rooms and they needed a confirmation email which I could not find since I booked this a month ago. The itinerary no was not helpful. The app was circling around and not helpful either. The name of my second guest resolved the problem.

😡

Very comfortable bed.

I loved hiw it was close to the attractions, and the ihop was very convenient.

Even, Rooms do not have fridge and microwave

Friendly staff but the property needs better upkeep

Great value for the price. I was upset that come 4pm, check in time, our room was not ready

Very nice service

The jacuzzi in our room didn’t work when we first got there and the maintenance had it fixed before we came back with our dinner! There were no extra towels in our room however I’m sure we could’ve asked for some, the pool was a bit cold but definitely usable. The only thing that took a long time was for our room to be cleaned and towels replaced (took most of the day to come). The bed we had was amazing, sooo comfy, I had the best sleep!! In all I would for sure recommend this hotel and would stay there again!

Bed covers had old dry blood spot both side, bed frame, and by foot frame as well the the blankets, and cover sheet. Initially the bathroom was found dirty.

The front desk girl is asking you questions like you are at a border crossing.just to mention that that asian girl, no friendly approach and abrupt not listening to what the client say,She should acknowledge that we are not the refugees coming to stay for free and provide us hospitality as we pay frm our own pocket not sucking it from tax payers.

The check in process took over an hour; it seems neither the staff or system was working effectively.

Convenient location

Should not charge $25 plus tax for parking

Very run down hotel that could use massive renovations. Staff were lovely though and our stay was fine for a night. I wouldn’t choose to stay at this hotel for an extended period of time.

Everything was pretty close to Niagara Falls, I just didn’t like they had a lot of undisclosed fees at the time of check-in. In the ad says the breakfast is included but it is not, they give you a $15 dollars off type of gift card for the ihop in the hotel.

Great staff. We lost our diamond ring and somebody in the parking lot found it and gave it to the staff and they kept it for us.

This Hotel is in dire need of an upgrade . The lights in the bathroom are useless you cant see anything , I could not shave because of it . I don't reccomend anyone staying here, they don't even have a coffee machine in the lobby for anyone to even purchase one. Last time that I stay at this Hotel.

It was a good experience.

Overall, the room was clean. The shower takes awhile before the hot water comes up. Its an old hotel, so most of the accessories inside are dated or damaged. No mini fridge in the room, so you need to grab a bucket and get ice near the elevator. Also when you need to heat up food, you have to go down to the lobby, and use the only microwave in the building.

Put a towel down in the tub to shower.

Great location, lots of parking. Excellent customer service.

We paid extra for parking

Two eggs , 2 slices of bacon , hash browns , toast and coffee , $29 before taxes and tip . With their $7.50 coupon , still much more than their locations away from Niagara Falls .

Thank you for a great stay!

Need to pay for parking, old rooms and its not fallsview as it says on their name

…

Service at front desk was awful.Hotel is run down and smells moldy.Washroom was incredibly dark.

This hotel needs refurbishing. If profits are being made, get new beds. A complete overhaul.

Room was so dirty and shower was broken

Check in time room was dirty

Not complete and we are not comfortable they didn’t provide fridge and microwave in its room!

The carpets were in a dirty condition inside & outside.

Lights were not bringht in the room