Chicago Marriott Oak Brook

Charge for internet and parking, pool closed . Bar and restaurant infrequently open

Staff not helpful when I mistakenly booked the wrong hotel. Lighting in room was very dim, especially over sink in bathroom, I could barely see anything.

Felt outdated but for what we needed it was pretty solid

Great location

Exceptional

The room was clean, hotel was nice overall will stay again! Great area with plenty of things to do.

Hotel was clean and the staff was helpful. They upgraded the room to suite since our originally booked room was not available. But they charged me for parking even though Expedia app said that parking is free.

Room was clean, and breakfast was good

This is a place for goons who were banging on doors and shouting outside other people’s doors between 2–4 AM at night. Be careful. The staff did nothing and were not even picking up the phone.

Definitely will return! The room was very clean and spacious. It was very quiet in the hotel. I couldn’t hear any outside noise or anyone else in the hallways. 10.

The room was spotless and really comfortable. I also loved the beautiful view from the windows. I’d recommend this place to anyone — I truly enjoyed my stay.

Stayed at the Marriott in Oak Brook Friday though Sunday wknd of May

My room was clean and comfortable. I loved that it had a refrigerator, plenty of outlets for my electronic devices, and access to Netflix so I could relax and watch a couple of shows. They also had room service, so I was able to order snacks and food right to my room. Honestly, I think this might be my new go-to spot for staycations from now on! The mall is right across the street!

Couldn’t access internet. Tried to report disruptive, noisy guests on our floor but couldn’t reach the front desk.

After looking for WEEKS for a hotel, we decided on this one & we didn’t regret it. It was about a 30 minute drive to the United Center but worth it. It was in a nice area, it had shampoo and conditioner, free parking, & a Starbucks! The rooms were very clean and everyone was so friendly.

Parking is terrible after checkin no spots available .

The elevators were out of order. The toilet and shower are too close together. The hotel stay was not worth the cost. The staff appeared to be friendly but it came off as fake nice. Considering the area, it could be much better.

Everthing

Beautiful hotel. Nice size rooms, very clean. Friendly staff! Everthing

Staff cordial average amenities

Mall in Oakbrook.

Mall in Oakbrook.

Clean room. The entire hotel smells wonderful The bathroom is tiny but the room is spacious. The chaise lounger in the room is a plus! We love Marriott’s and stay there anytime it’s available.

Poor

Exceptional

Everyone was friendly and the place was clean and I would definitely visit again

Exceptional

GREAT PLACE TO STAY AND CLOSE TO RESTAURANTS AND SHOPPING. PEOPLE ARE HELPFUL

I don’t like the fact that breakfast ends at 9:00 AM and I payed for breakfast but I didn’t get a chance to eat it because I came down at 9:00 AM

I don’t like the fact that breakfast ends at 9:00 AM and I payed for breakfast but I didn’t get a chance to eat it because I came down at 9:00 AM

Very clean and comfortable The lost my ice packs for breast milk. It was very upsetting

The lost my ice packs for breast milk. It was very upsetting

Clean room

Breakfast was 100% on point!

Courteous Staff, clean room and overall quality of the staff and facilities

Exceptional

Great hotel and location

Clean room, bed was comfortable. Check in was easy.

Surprised at deterioration of hotel and room. Marriott used to be a 5. Now about a 2-3

Surprised at deterioration of hotel and room. Marriott used to be a 5. Now about a 2-3

Location Heating so noisy we couldn’t sleep. No one said you had to join bonvoy to get WiFi. Cost very high. Bartender was great.

Location Heating so noisy we couldn’t sleep. No one said you had to join bonvoy to get WiFi. Cost very high. Bartender was great.

We love Marriott hotels the wonderful places to stay the sleep is always wonderful because of the bedding Unfortunately, because we went through booking.com we paid over $200 for our room and they put us up in a handicap room and unfortunately the room was not comfortable. The bed was not comfortable. Nothing was comfortable. The shower was oversized for a wheelchair accessibility it was just a very sad stay Being punished for going through booking.com. Couldn’t even get a regular room with the king size bed just pathetic.

Clean room

The room was updated and modern and clean.

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Exceptional

The room cleanliness was okay. The drinking glasses in the room had fingerprints, so it made me hesitant a bit about the true cleanliness of the room, but from surface everything looked okay. We just cleaned the glasses ourselves to be in the safe side.

Nice hotel

Nice hotel

Customer service not really professional

Clean room and great staff! Everything was spot on!!

Clean room and staff was very friendly.

Was staying here for my wedding anniversary. Looked at a lot of places and thought I booked the two-room king. My mistake, I see that I booked the "junior king" suite. I'll own that. Room was right next to elevator but thankfully no elevator noise. This room was severely under lit, needs a floor lamp (which picture on website shows). Picture also shows a small table in front of the couch, which was not in our room. We were hoping to spend more time in the room than we did but honestly, this junior suite is basically just a regular room with a big open space in the middle of it. The entryway light (which is really bright at the entryway) is activated by switch and motion. A couple of times the first night, when I kicked the covers off, it activated the light, woke us up and you have to get up, go to the door and shut it off. It was a cold weekend in Chicago for our stay (not the fault of the hotel) but the windows were seriously glazed over with frost on the inside and then when the morning sun was shining on the window, the water melted and puddled across the floor. I can't imagine the floors lasting long if they subjected to puddling water. Nice to have a Starbucks on property, the bar looked nice. Motion activated doors leading to parking lot were broke overnight from Sat to Sun (worked when we checked in, when we left they were broke). The hotel must have had some bad luck.I'm generally pretty easy going but it was a bit of a "death by 1,000 slivers" experience.

Front desk

Thinking it was housekeeping but they never announced themselves. My husband woke up and asked who’s there so they left.

Great location and rooms

A+

Everything else was good.

Friendly staff, clean and convenient, will stay again.

Clean and quiet

Front desk staff very helpful

very nice with great location

Amazing breakfast omlette!

Very nice room. Great location

Clean and beautiful rooms!!

I stayed here last year and love the renovations!!!! When im in the area this is my go to place!!!

Parking was excellent. The wall are extremely thin, I heard man next snoring and his conversation. Not a fan of conjoined rooms.

Otherwise - The property was very nice. The banquet food was good!

Amazing stay! Joshua was amazing!

Room was fine, but could definitely see some wear and tear (fire alarm box hanging off, scuffs, etc.). We paid for a king room and got 2 queens and were told “that’s what happens when you book through a third party.” What’s the point in booking a type of room if you aren’t going to get it? Very annoying.

love the shopping nearby that’s walkable and it’s a quiet area

shops nearby walking distance and quiet area

Nice room, beds were really comfy, but room was across from elevator so very loud guests. Bathroom space was tiny (my husband had to shower sideways it was so narrow).

Family in the area for a wedding. Booked 4 rooms and the front desk was able to get all of the rooms together when we checked in. The rooms were updated, very clean and comfortable.

Great location

Seeing my wife was in a wheelchair, they made sure we had an accessible room near the elevator. Fantastic service

Great place and great service!

Very clean nice and quiet as well! Shopping within a stones throw!

Clean, good location.

Great place

Accommodations were clean and comfortable. However, we were given a handicap accessible room with a shower only. On Expedia we booked for a room with a tub. Also, the door to the room was jammed shut. Therefore, we were unable to open the door with the key card. When I explained this to the young lady who checked us in at the front desk, she was rather dismissive. She scanned the key card once more and told me to try again. Also, she instructed me on how to scan the key card and turn the door handle, which I found condescending. Naturally, this did not solve the issue. Finally, after I returned to the front desk for the third time a different young lady called for the Maintenance Engineer to investigate. Once he arrived at our room, it took him approximately 20 minutes to resolve our problem. We could get in and out of the room, but it still took a little bit of muscle to open the door. There appeared to be two large events going on during our check in, so it did not seem as though they were concerned about our comfort or inconvenience at all. Very disappointed in the customer service that we received.

Staff was friendly and kind

The property is very nice. The lobby is inviting, large and decorated nicely. The staff was very welcoming as well. I would definitely stay there again when I’m the area.

I liked the location of the hotel as well as the amenities. The lobby is very big and nice.

Great hotel

Bathroom was a little smaller than normal, all other services were great. All staff members were helpful with any ad all request.

Everything was spot on

The area was great with mall across the street however I didn’t realize they didn’t have a pool. It seems it was more for business and special events. However it served it purpose for me and my twins.

Other than the small bathroom my room was amazing. From check-in to check-out everything was great.

Love the remodeled rooms…removed carpeting and replaced with laminated floors. So much better!

heart of oakbrook off the highway

No internet, limited cellular service capability. Didn’t check me into my room properly so I was interrupted twice and asked to check out including knocking early on the morning of my checkout

The event that was going on was extremely too loud for arriving guests to feel at ease!

Very helpful and friendly front desk. Nice clean room with a great view of the mall.

I tried to get a room a month ago. I was informed the system glitched and it switched my dates. I was unable to reschedule or get my money back. I was unable to stay at this hotel due to the confusion. My experience with this hotel was horrible.

This was a very nice hotel with an upgraded feel after the other hotels I stayed at on this business trip. The room was a good size and the bed was very comfortable.

Great as always

Liked it so much that I extended my stay!

Staff was very hospitable even the cleaners that cleaned my room. They said good morning everytime they see me down the hall.

Moses checked meand was very nice. Loved my stay

Excellent service and room was clean

Very good except the front desk girl

I liked the design/layout of the property.

Nice hotel , good location

We had a very pleasant stay and the staff was great as always. We highly recommend this hotel.

It was fine.

Nice spot in oak brook, and your not that far from chicago.

Convenient place walking distance to the mall.

Our stay was great and the staff was excellent as always.

The property itself is nice and with updated furnishings. Staff was courteous and professional. I am, however, very disappointed with the online booking as I expected a room with a separate seating area as pictured online. My room was an ordinary room with double beds and there was not even a bedside chair. I had paid more for this “club” room. I asked the front desk to at least provide me with another chair as my room mate and I did not want to only have the option of sitting on the beds. We never received the chair. Unfortunately, there was no electronic memory to confirm what type of room was reserved (was this an intentional bait and switch?). To make matters worse, at checkout the breakfast, which was supposed to be included, was billed to the room. Again, no electronic memory to support the fact that breakfast was supposed to be included.

Great hotel! Free parking! Great area! Mall is right across so makes it easy to get things when needed. Did have to ding it a little for the cleanliness. Our room was slightly dirty but there were conferences and events ongoing the day we stayed so i assumed they may have been rushed. However, overall great hotel would definitely recommend.

Staff courtesy

Had great experience there, had to book again really liked it.

The bathroom was kind of tiny.

Will stay again

Good hotel

Great location. Recently updated

It was great to stay here. This the second time I have stayed and it feels even better this time around!

HVAC unit was unusually loud

dinner. All hwy easily accessible.

Ice place

The hotel is being renovated and the rooms are very nice! The staff is very friendly and efficient.

The updated rooms look great. Staff always awesome and no nonsense. Helpful and friendly

Great stay

I did not like the bar drinks not being hand mixed but rather bottle drinks and not served in proper glasses. I also did not like room service foods served like on an airplane.

There was an issues with the bathroom tile grout. It was very dirty and the water coming thru very brown but the hotel compensated me .i

Easy overnight stay. Everything as expected

Amazing !!

Room was clean and comfortable, the staff were friendly and helpful and location is excellent. My only possible complaint is that restaurant and lounge don’t open until 3 pm, but that may be leftover from Covid. You can order room service from 6 am to 11 pm though. I always try to stay at a Marriott (or affiliated brand) hotel when I’m away from home. I am almost never disappointed.

Great stay for during the week. Staff was very inviting and welcoming. I would easily stay here again.

The service was good but I was charged twice and still waiting for refund from Hotel.

Great Hotel with great facilities and beautiful golf course. The restaurants were very good and staff was friendly. Really enjoyed our stay there.

This property had so many events during the weekend. It was so noisy during the night and the morning. I had kids with me that couldn’t sleep from all the noise.

We got bloody sheets I know the convention was going on I asked to change my room because it was at the end of the hallway. They had the stairs, which I felt like it was a safety issue for me, but they were didn’t change room room was musty mildew, and it was under construction.

Very nice upscale hotel at a decent price.

Checking into room that was not clean and even had mold on the ceiling and then got moved to a room that was “renovated” however the shower drains were above the floor so all the water just drains into the floor of the main room.

Checking into room that was not clean and even had mold on the ceiling and then got moved to a room that was “renovated” however the shower drains were above the floor so all the water just drains into the floor of the main room. Pretty bad overall for a Marriott name hotel.

Na

Good stay, nice beds and rooms, clean. Area is a bit far from attractions

Oakbrook shopping and food choices are wonderful. The hotel could use a face lift. The carpets are dated with multiple stains. Additionally, the plumbing backed up causing our floor to smell of sewage ( you know). The staff responded quickly to the concerns we put forth which made things much better overall.

Everything was out dated in the hotel, customer care was average nothing special. Don’t give you attention right away. Housekeeping did not pay attention to details such as hand soap, lotion, Kleenex.

Was told about continental breakfast but didn’t tell us we didn’t get it for free. Got a $40 bill. Not cool

Great location

Rooms are ok. Bath tub water wasnt draining well, kept backing up. Washroom area is small.

Not very nice

Needs updated decorating. Shabby. Bathroom smelled. Very limited of items for sale. No room cleaning unless requested. Towels threadbare. Can’t get the cocktail you want from room service. You must take what they jam down your throat. Housekeeping overseer pushy and mouthy when I was 15 minutes late for check out after I had informed front desk. Threatened me with an extra charge. Breakfast buffet underwhelming. LOVED THE STARBUCKS

upgraded room was awesome, liked that the food was great when I didn't want to go out.

I felt this property needed an update, I was told by another guest that the hotel was upgrading and I did hear work going on Friday afternoon. I would not stay unless you booked an updated room. The bathroom was tiny, the furniture was outdated, and the decor was old. The staff was very nice at check-in, but as a Bonvoy member I would have thought I would have been given a better room.

Gross and disgusting

I do not like. Will not come back.

👍

The hotel is very nice and our room was recently remodeled and therefore in considerably good condition. The elevators were very responsive so never had to wait long. The restaurant was nice and prices were reasonable..

Would have preferred complimentary breakfast

Pleasent stay!

Great Location

This is a great property. The staff is very courteous and professional and it is very clean!

Excellent sta all around. Staff very friendly and engaging which is hard to come by now days.

Brandy was amazing. She was able to chec me in early.

The smiles and friendly welcome of staff at check in...and then a beautiful room ..comfortable, relaxing and very peaceful..I truly felt this was the place for a perfect vacation..I definitely plan longer than a one night stay next time!!

Everything was amazing at this hotel. Check in was great, Justin was so polite!! Breakfast was really good and I had the M club access for appetizers and soda/water/coffee and it was wonderful. We were in the renovated rooms and they are beautiful. I don't know how many are finished being renovated but maybe ask for one when checking in. They are really nice.

Only problem were the bathroom/shower. It is tiny. Barely enough room to even close the door. Perfect for Hobbits. But the sink area is outside, so thats something.

I was fortunate to be in a remodeled room, but be aware, lots of noise from other floors during the daytime hours. Also, it's incredibly dark in the room - even the bathroom vanity is poorly lit. Putting on makeup is a nightmare. Also, quite cold in the room.

Very friendly staff. Service was good. Checkin and facility briefing was lot to digest.

The staff was professional, courteous and my room was quiet just like I wanted.

Thanks.

Free parking!!

Very limited amenities (no on site full service restaurant, Starbucks has limited hours). Old rooms. HVAC system didn’t work. Flat pillows.

Food at the bar was surprisingly good.

I’ve stayed at numerous properties in Oakbrook and this is my far my favorite for the money. It’s a solid hotel.

The bed was extremely comfortable. Although the lobby was very nice and updated the rooms are in desperate need of an update.