Fairfield Inn & Suites San Antonio North - Stone Oak

Nice, clean Bath needed maintenance but they came and fixed it best they could.

Passable

Excellent professional service and great breakfast

Exceptional

A+

Location was nice Kinda out dated and ice machine was not working

To make matters worse, the cleanliness of the rooms was extremely disappointing. There was a noticeable stain on the loveseat, hair left in the shower around the soap and conditioner dispensers, and even fecal stains on the toilet upon arrival. These are serious housekeeping issues that should never be overlooked before checking guests into a room. What makes this even more frustrating is that I also had family members and clients staying at the hotel during this time, so this experience reflected poorly on a place I recommended to others. Since we had multiple rooms booked, the inconvenience affected more than just myself. A lack of hot water for most of the stay combined with the unacceptable cleanliness conditions made this a very disappointing experience overall. We expected much better communication, urgency, and customer service regarding these issues. Given everything that occurred, I believe some form of compensation or partial refund is absolutely warranted. I hope management takes these concerns seriously and improves both maintenance response times and housekeeping standards moving forward.

Very good

Very pleasant experience from top to bottom. No complaints.

Pool and spa were non-functional. Fire alarm went off at 9pm (false alarm). No hot water!! Noise from freeway. Would not recommend.

Outdated bathrooms and flooring

Outdated bathrooms and flooring

older build BUT clean and great front desk lady!

Room was dirty and terrible smell

Worst Fairfield ever! Go to the Fairfield at medical center. Diana was very very kind but beg to the the cleaning of the room is not good.

Exceptional

Very good

Nothing Horrible, staff and management does not care if you had a bad stay or good stay. Marriott comp. doesn't care either. Multiple things wrong with property including 7-8 cars broken into along with others attempted and damaged windows. Staff knew about problem abd did nothing or warn anyone. They protected thier cars by parking under the awning to keep an eye on them. Ran out of coffee, waffle batter butter, cream cheese, milk, enlish muffins, reg bagels and much more. When asked tge breakfast person, response to us " I'm sorry we ran out". Pool was closed on spring break weekend. Staff was not at front desk or answer phone for long periods of time. Bed were horrible, everyone in our party had back pain from sleeping there, on top of that we did not get the rooms we reserved. Which I know aren't guaranteed but im not sure the even tried. I gave every opportunity to make it right and was treated like an inconvenience. Called Marriott corp, twice, second time was put on hold for 35 min to talk to a manager because the only nice person I talked to said she wanted to elevate it to a manager and was having a hard time getting one on the phone. That manager was uncaring, rude, and lying to us. As we were talking to her she put us on hold mid sentence for another 20 min the hung up on us

Credit card fraud some use my credit card and it was bill to one of Site in California

Credit card fraud some use my credit card and it was bill to one of Site in California

Yes

Na

The room is okey for the price, but the pool area is not ideally to swim.

The staff was excellent and I have nothing but nice things to say about the staff. That being said, I checked out a day early after waking up to bites on my arms and evidence of bedbugs in the room.

Friendly staff and clean Hotel Handicap room needs additional bar in the tub on the left by the pull down seat.

Friendly staff and clean Hotel Handicap room needs additional bar in the tub on the left by the pull down seat.

We booked this place because it had an indoor pool, a workout room, and breakfast. Well, when we arrived, the front desk informed us that the pool was not really available due to the heating system..the water was freezing! We could barely keep our feet in the water before our feet went numb. The workout room was ok, only two of the three treadmills worked, and they had sticky gooey stuff on them. The first morning breakfast was good, plenty to choose from, the second morning the place was packed and they ran out of some of the food items. The only plus I give this hotel is the staff, they were very helpful and attentive, anytime we would ask for something they would help you right away. The room was average, it had a funny smell, but the bed was comfy. This place was good for a quick trip, but I don’t think we’ll stay here again.

Big room

Big room

Nothing Horrible, staff and management does not care if you had a bad stay or good stay. Marriott comp. doesn't care either. Multiple things wrong with property including 7-8 cars broken into along with others attempted and damaged windows. Staff knew about problem abd did nothing or warn anyone. They protected thier cars by parking under the awning to keep an eye on them. Ran out of coffee, waffle batter butter, cream cheese, milk, enlish muffins, reg bagels and much more. When asked tge breakfast person, response to us " I'm sorry we ran out". Pool was closed on spring break weekend. Staff was not at front desk or answer phone for long periods of time. Bed were horrible, everyone in our party had back pain from sleeping there, on top of that we did not get the rooms we reserved. Which I know aren't guaranteed but im not sure the even tried. I gave every opportunity to make it right and was treated like an inconvenience. Called Marriott corp, twice, second time was put on hold for 35 min to talk to a manager because the only nice person I talked to said she wanted to elevate it to a manager and was having a hard time getting one on the phone. That manager was uncaring, rude, and lying to us. As we were talking to her she put us on hold mid sentence for another 20 min the hung up on us

The bathroom doors have rust and its a bit outdated Staff is outstanding Made a reservation for 3 adults in a king size room but no pull out It was resolved in 10min This is our 3rd stay in the property

Exceptional

Breakfast was not bad but i think the lady at the night desk during check in may have been pulling my leg when i asked how the Breakfast was she said its ok but on the weekends the Mexican lady makes beans and tortillas didnt see none of.that during the weekend. I domt know if she was beimg serious or just just saying that because i was Hispanic but other then that the room was clean. Wish the pool had the heater working

Checked in with ease, clean room and comfy beds, nice staff, nice selection at breakfast. Will stay again.

We have stayed at this location multiple times over the last year and the hot tub has never worked. If you’re not going to get it repaired it should be removed as an amenity. Also the breakfast had no cohesiveness. Refried beans and eggs but not meat or tortillas to make a burrito or breakfast out of. Only one coffee pod in the room and they would not give more than one more at a time.

Was a good stay needs a little updating

No plates for breakfast, unbelievable.

Room was clean. Staff was super nice, made sure to remember my name.

Staff was friendly.

Very nice staff❣️

Room was spotless! Location was perfect

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Great service from the front desk staff

Cassandra was great checking us in!!

Very friendly and accommodating

It was nice the only thing is it kinda had a weird smell

Friendly personnel and professional..

Great location. Clean rooms and friendly staff.

The staff were kind and considerate even checking in with us after we checked in

This property is in desperate need of a remodeling. Carpet in hallways had holes. The elevator floor has broken boards. Exercise equipment was off.

Very disappointed the pool was so cold. I can tolerate cold but it was untolerable. Also disappointed hot tub wasn't working.

Satisfactory all around. Would recommend to just about anyone.

Fairfield inn's are always great. They have terrific customer service.

The staff was very friendly, is in a nice area with a few walking restaurants, and plenty of more if you are driving, i would deff consider staying here when i go back to San Antonio

Just fine overall

Na

Great place to stay

Great

The check in desk only found my reservation for one of the 2 rooms I booked. When that finally got straightened out and I got to my room, the room was missing amenities. No ice bucket, no conditioner in the shower, for starters. Then when I went to my truck in the morning, my window had been broken out and my belongings either taken or rifled thru. Not a good experience.

It was everything I wanted except for the deposit I had to give them for, i don't know what?

Top notch facility and staff. Very clean and in great condition. Convenient location. Room very clean and comfy. No complaints!

I was there for surgery the next day

Staff was friendly.

The entire staff were warm and welcoming, they truly took care of my every need!

Was a good stay. Had a little trouble with WiFi.

I reported to the front desk clerk on the morning of Nov 1 that one of my nightstand lights was missing a light bulb. The clerk, who was a black fellow maybe in his 50s told me they were out of them and "could not get more" at this time. WRONG ANSWER. I trust you would agree. btw, there is a WalMart directly across the highway from this Fairfield. They sell light bulbs. After my third night, still no light bulb. THIS IS THE USA, not a third world country......what's wrong with you folks????

The room was very comfortable, temperature was perfect. The bed was extremely comfortable, pillows too. Staff was top notch and very helpful.

Close to area I was visiting. Easy access to freeways!

Great area

Great property and great staff, would most definitely stay again! Very clean and a great breakfast variety!

The staff was incredible! Art and his entire staff went out of their way to make sure I was happy. Every single time. Will stay there again and highly recommend. Pool and hot tub were being worked on along with washer/ dryer though that was no fault of the staff. I still went swimming without the heater and it was just fine

Clean

TV did not work, shower had no hot water, room smelled of mildew, worst hotel I’ve stayed at for a Marriott property and worst hotel I’ve stayed at in the last 15 years. Very disappointing.

Shower head spewed water at connection.

It was good lady at front desk needs more people skills but other than that it was okay

Nice smells old tho good breakfast

Room was ok. Problem was that the bathroom floor needs a mopping. Floor was very sticky. I took a towel and wiped the floor down.

Easy accessible to interstate for food and shopping

Location great

Jessie was wonderful he helps us check in even though we got here very late. Great place for an overnight trip. The bathroom needs updating but room was very comfortable

Beds and pillows weren’t the best. Carpets need a good shampooing in the room. Staff was great, breakfast was solid, area around the property felt safe other than trying to get out of the property where cars are just flying by. Would probably stay again.

Great stay

It was all good. Housekeeping only emptied trash and left towels. Did not make the bed.

Hotel was a 9. Would definitely stay again.

The room smelled like urine and there was mold in the shower.

Just needed a nice overnight stay. Great location for us!

The room was really comfortable. Staff was friendly and location was exactly what we needed.

Our stay was good. The staff was very friendly and the location was good too.

Vehicle got broken in to, we reserved for 2 bed and were not accommodated

It was ok, just ok. Check-in staff was nice. Room was acceptable. Bed was comfortable. Bathroom is in need of updates. Biggest complaint, heard this from other guests also, is that the shower curtain was not large enough and water covered the bathroom floor. This was a major safety hazard and extremely annoying. I will not chose this hotel in the future.

Good

It was great

I chose this hotel for the indoor pool, but it was disappointing since it was freezing cold water. My daughters got in for a minute and couldn’t stand the cold temps. I asked the front desk and the gentleman I charge said the thermostat was broken. Also, my room was sooo cold.

The staff member, Elyssia was absolutely amazing. She provided exceptional customer service over the phone and in person. The area outside of the hotel is not safe as a vehicle was broken into during our stay and we were informed by the staff that not only do vehicles are broken into, but they have been stolen in the past. If this is a common problem, you would think that the general manager would do something to resolve this to ensure the safety of their guests and their belongings.

10 minutes from the Airport and dinning within walking distance.

Convenient access to the city; free breakfast; helpful staff

The staff was amazing the Reception/Check-In and Cooks were incredibly welcoming, courteous and informative. The rooms were slightly lacking in cleanliness but nothing overly horrible and Housekeeping took a while to clean-up. Other than a couple of small hiccups our stay was very enjoyable and i would definitely return.

and stray paint marks under the sink area. Also the carpet in the lhalls on my floor had many white spots and the elevator had a ragged patch of carpet at the doorway. Outside there was only sparse planting for landscaping. It just didn’t meet my expectations for a Marriot property.

Was a place to rest . Nothing special

Clean and comfortable for a night

I like the rooms , bed comfortable . Did not care for having to pay and extra fee in addition to what I already pay for my room. She said is refundable ? I don’t think is right when I’m already paying $150 a night.

The place was not cleaned nor was my room cleaned when I removed the dnd tag. Stayed 4 nights.

I enjoyed the location of this property. The staff was warm and friendly.

Good place to stay. Friendly staff.

There was urine on the toilet when we got there. Sounded like the window was open but it wasn’t. Very loud freeway noise. Not sealed around the Ac/heating unit so cold air came in. Slept with the heater on 78. Worst hotel I have stayed in. Had to book for a funeral.

It was a bummer that the pool was closed and we weren't told until after checking in. The elevator floor was in need of a serious vacuum our entire stay. Housekeeping kept knocking on our door after 11:00 for checkout. The Marriott website shows checkout at 12:00 but that wasn't the case. We were missing a shower curtain at checkin but someone brought one. I would think they wouldn't turn the room ready without one but that was just a minor inconvenience. Also, no phone cord in our room at all so we had to lookup the number and call the front desk from our cell to figure out the real checkout time. The staff was all friendly and the breakfast was hot and good. Just ok.

If you wanna get any sleep go elsewhere. The bed was super firm and the highway is right next to hotel and its a very busy highway and extremely loud

Phone in room didn’t work. Tv was unplugged. Lamp by bed was unplugged. Floor needed vacuumed. Front desk staff unfriendly and unhelpful. Very noisy from highway at half the building.

Nice and clean room but rugs in hallways and elevator dirty, they can do much better on that. Front desk staff were discussing between them .

No comment

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Very nice hotel.

None

convenient parking close to my room at the end. I had 2 rooms and requested them to be connecting. They were not but that was fine it was across the hall. My room had no towels but I just had to ask for them. my overall opinion is It was clean and the bed was comfortable and the breakfast was nice.

I like that the hotel is close to many restaurants.

The hot-tub was broken. The pool was open, however the ceiling was falling in. For breakfast, the milk I poured into my son's cereal was spoiled. The room could have been vacuumed better, found gum wrappers and trash on floor by dresser/bed.

Check in was easy, property is well maintained. One of our 3 rooms had some dust on the counter in the bathroom. No big deal, wiped it off and went on with our day.

We got room 315, when I opened the sofa bed, I saw a syringe. I took a picture, I didn't remove it, it's probably still there: https://prnt.sc/1vsrg5g Does anyone cleans the rooms after guest leave the rooms? I'm very disappointed at Fairfiled by Marriot - San Antonio North Stone.

Overall great stay. No hassle and super clean.

Very close to food and easy to get around town.

It was a pretty solid room.

Felt the cleaning could have been better.

The whole staff were very friendly since the time we checked in and checked out. The breakfast staff very friendly and the eating area was very clean. They were always cleaning tables after each family left the area. Enjoyed our stay.

The only issue was an old beer can in one of the drawers

When we arrive we were given a key card to room the room had not been cleaned toothpaste spit all over the sink beds or made bed linen all rolled up on both beds. We will never stay again.

The smoke alarm went off when I got in the shower I guess from the steam and then the whole buildings smoke alarm went off because of a toaster downstairs

I always complain about how hard beds are in hotels but this bed was absolutely perfect.

I had 5 rooms for 2 days and i paid for 2 queen rooms, which are more expensive and recieved King rooms, we had our grandkids so we needed the beds, 1 elavator for 4 story hotel, it took forever to go up or down, i will not stay here again

It is obviously an older property but it was met our needs

I was expecting the room a little bigger since it had 2 queen beds... And anlist 2 more chairs in the room. It was clean and comfortable. Breakfast was good even though they need more tables and chairs and another toaster.even though the elevator wasn't working at the time of our stay it's was a good stay. Good location. I recommended.

The bathroom was clean and had a good shower with good pressure and heat. I like that the room had a thermostat for A/C controls. It is much easier to control the temperature in the room by choosing a temperature rather than turning a knob and guessing. Continental breakfast was terrific with great options and fresh food.

Couple things that were not clean, ex microwave

Great description of this property we were very pleased.

Our stay was great, the only problem that we had is that when we booked the room it said we were getting a King size bed and a couch. We got the King size bed but there was no couch other than that our stay was great. They have great coffee.

Everything was excellent

Loved the location of this hotel. Checked in late but quickly and smooth. We were given the room next to the guest laundry, which had the dryers on at midnight, but luckily could hardly hear them once we were inside the room. Knocked off one happy face because only decaf was provided in our room, and the hair dryer had been removed. It was nice though to have the pool inside, even if it’s tiny, sadly I didn’t have time to use it.

Rooms were clean and comfortable. We felt safe. Staff very friendly. Great customer service.

It was an overnight trip so sleeping in was pleasant. Everything was clean. Snack area had minimal snacks and didn't get to do breakfast due to miscommunication with the front desk clerk as to when it ended. Overall stay, 4 out of 5 stars.

This facility needs a lot of work! I will not stay here again.

Right next to the highway and had sheer curtains that didn’t block out any light and didn’t allow for any privacy. Anyone could see me from the outside.

Hotel is outdated, not the cleanest and extremely noisy.

It was an old motel that they are trying to fix up! Their breakfast was coffee and and granola bar! It work for the price!

The young lady at the front was very nice and helpful. Had a great attitude and smile every time we bothered her.