La Quinta Inn & Suites by Wyndham San Antonio N Stone Oak

The beds were quite hard and not very comfortable. Breakfast was okay, but the selection and quality could be better. Overall, the staff made a positive impression, but the cleanliness, comfort, and amenities need attention.

It’s our second time staying in this location and we love it .!

very good

Superb

Todo muy excelente

Smelt like dirty mop water when we walked in. The door looked like it had been busted open before, as it was damaged in the top corner. The bathroom door also did not close properly so you were unable to lock it when in use. Not only that but the light when you first walk in could not be turned turned off without turning off electricity to everything else in the entire room. The bathroom sink also had hair around the lotion/body wash dispenser.

I asked the desk for info on operating the TV and he told me the info is on the guide. Never found a guide of any type, either on the TV nor printed on paper like the better hotels have. This will be our last stay at an Ls Quinta

The staff is friendly and the hotel. is clean and comfortable. Upgrade was easily done. No ice machine on the floor we were on. But it was just one floor down.

The staff is friendly and the hotel. is clean and comfortable. Upgrade was easily done. No ice machine on the floor we were on. But it was just one floor down.

Drywall patches not fully repaired in bath area. Mo soap in shower. Cigarette butts in parking lot.

Hotel has a lot of potential. Property was clean but there was no hot water for the shower, the room was clean but smelled and carpet felt dirty. Staff was nice and parking lot is great.

The property was keep very clean. The staff was very friendly and helpful

Superb

The location to the hospital. My sheets were dirty and the mattress protector. Also the paint was gone on the wall and bathroom door. The bathroom door also didn’t close correctly. Was dirty with some hairs in the bathroom.

Passable

The location to the hospital. My sheets were dirty and the mattress protector. Also the paint was gone on the wall and bathroom door. The bathroom door also didn’t close correctly. Was dirty with some hairs in the bathroom.

Clean room.

Very friendly staff with a central location to destinations in town.

Uncomfortable side chairs

I just wish the bathroom was actually clean and not with others peoples hair all over the sink, toilet and shower. Front desk staff could be more friendly.

Everything was great but the buffet just didn’t feel inviting- little fruit was offered and I didn’t see at all if there were any milks offered as I saw many kids eating cereal dry - otherwise room was clean and everything worked - but if you have a C-charger for your phone make sure to bring wall charger - Several places for USB chargers on night stand -

If you use a wheelchair and book a wheelchair room the bed is 36" off the ground.

The ac didn’t work that well. Floors were rather sticky. Other than that no complaints

The sheets were stained and my wife encountered roaches in the bathroom. We didn't stay the night. We checked out immediately. We returned the keys and asked to be checked out. I received a message the next morning saying it was time to check out. It seems that we weren't checked out. I would like a refund.

All great ! Except breakfast was put away at 9 am on Saturday

Convenient to my location preferences The room had horrible beds, and odor and shabby edges Not comfortable and was not consistent with other rooms The area for dogs was a little scary and not kept up

Staff was friendly and very accommodating

The room had horrible beds, and odor and shabby edges Not comfortable and was not consistent with other rooms The area for dogs was a little scary and not kept up

4 disgusting leering men present at 2am. This motel was so filthy and stunk like mold and curry. I told them I was canceling the reservation as the hotel was in unacceptable condition and I felt unsafe. They instead marked me as a no show and refused to refund me for the stay. Contacted the insurance I paid for. It can take a year to get my money back if the insurance even decides to pay & super complicated filing protocol for the insurance. Absolutely the worst experience at a hotel I ever had…

The employees we encountered in the Inn were very pleasant and accommodating.Check in was super simple, the breakfast was good and the facility was well maintained. AND, the price was right!

Food was still Frozen...

Customer Service Food was still Frozen...

Exceptional

Room was musty, humid, not very clean. Very little breakfast options, no decaffeinated coffee..

Location Room was musty, humid, not very clean. Very little breakfast options, no decaffeinated coffee..

The mattress was awful, very uncomfortable.

Good

They charged us $25 per dog and said the policy was a typo. So they charged us $50 I would never have booked this hotel at $25 per dog. We have filed a complaint and are waiting to see if we will be refunded

Everything was nice and clean. I have no complaints. Everything was great.

Everything was nice and clean. I have no complaints. Everything was great.

They say its their policy, Going to return the money , but not by check out

Well when you check in, They ask for deposit 100$ at last minute, no receipt or anything, I hope I receive mine soon

Exceptional

Pleasant

When I got to the hotel on Friday, i was told i couldn't check in until 3. The time was about 1:30. This caught me off guard since I frequently check into hotels early. I really wanted to clean up after traveling all day. So I went to the event I was in town for, and checked in later that evening. The room was OK, I had 2 beds which was good since the sheet on one bed had yellowish stains on it. I checked the other bed, and slept there. The coffe was good. But I'll not stay there again.

La limpieza es basica, solamente tienden la cama, no realizan limpieza profunda. Es un hotel que sirve para llegar a dormir, no tanto vacacionar.

During our stay room had no hot water for shower. After notifying mgmt nothing was done about and a change in rooms was not offered so we had 2 days of cold showers. Free breakfast was disgusting, in room coffee maker was not restocked, air conditioning was noisy and rattled all throughout our stay, and lastly WiFi for both TV and guest use was not connecting. Even though our room was priced at $70 night it was not even up to the industry standards for that price range. Plus they charged a $100 deposit. I believe I should have charged them $100 deposit and deducted from everything that didn’t work!

Very good

Great area, all amenities you need.

Good

Better showers

One night I came back to the hotel and all the parking spots was full mostly by the 18 wheeler, hotel staff need to advise those drive to park on the street parking

Had to change rooms because the first one had clogged toilet. 2nd room was noisy

Room was clean and staff was very friendly. Definitely will be returning.

Bathroom was dirty. TV not easy to work. Breakfast ran out early

Clean and comfortable

The property is pet friendly on the first two floors. Our third floor shower had inadequate water pressure & after coming back from being gone for 4 hours, the room smelled like mildew. The location needs repairs to tiles, missing pieces of trim, bad caulking, scratches to finishing, & but the breakfast looked good. Eggs looked fluffy & everything was well stocked.

Everything was fine

Don’t be fooled by the front desk presentation of a clean façade. The room was dirty. There was water coming from the side of a wall. The shower was dirty and the floors were moldy. I did not trust the furniture or sheets but it was too late and I just wanted to go to bed. There was also a weird smell… not worth the price. There was Gnats as well in the room…

Clean and great customer service

Rooms not

Bathroom door lock was out of order. Refrigerator was leaking. Television was not working.

Room was very nice. The only problem I had was with the tv. It was difficult to get to the right channels. I would suggest putting an instruction sheet in the room. Not everyone understands the live tv and streaming channel guides.

I called the property before checking in and inquired about an early check-in which they said was fine since they had a room available. I did not have a physical ID because I had just had my passport stolen at the airport which I expressed to the manager on duty. When arriving to the property, I was asked for a $200 deposit in cash which I had to uber to the ATM and back. Upon checkout, I was only given $100 back and the different manager on duty stated that they had upgraded me to a room that was $100 more expensive which I was never informed of. I ended up paying over $240 for the room which I was not even in overnight as it was only used in between travel. Rude employees that were not helpful in answering my questions and tricked me in to an upgrade which I did not need and was not informed until I was checking out.

shower was dirty

Very disappointed

Bed was dirty no food in the morning or anything

Room was clean and neat overall. Tv did not work only cable. Housekeeping provided fresh towels.

Had sn issuer with the key card but it was fixed promptly. Only problem is they have not released the $ 100 hold on my credit card since I checked out this morning.

Hot water broke, WiFi was down for part of the stay, TV doesn’t allow for much

They almost kicked us out of the room by 11:30am by calling to the room several times. This was a just OK experience to the say the least

Clean place, would stay again and recommend.

The room was clean and very spacious. The blackout shade was great for sleeping in. We went down for breakfast but there was a line for pancakes and no eggs or sausage left.

Yes

Paid extra for early check in and the sink was clogged there was no hot water and the iron was broken and had to switch it out. Don’t recommend staying here

The breakfast was always nice and good selection. Staff was great, very friendly and accommodating.

WiFi did not connect well in room and it smelled too strongly of cleaning products

Was good

They broke into my truck and 6 other vehicles. They don’t have full time security! Stay away from this place!

great staff

Nice

It was a terrible experience. There were signs that made me think that the bed sheets were not washed and/or changed. There was even a questionable pile of hair all over the bedsheets. Plus, the toilet would did not look like it was cleaned.

Staff is very friendly, helpful, and accomodating. Clean

The hotel is in a convenient location.

No problems except our key didnt work at first.. but everything great

Good

Great customer service.

Clean and friendly staff,,horrible breakfast

Everything was good

The room was clean, the service was great asked for extra towels and blanket and brought them right away. Staff was friendly and curtious!! Thank you all!!

Overall a good stay with a location right of the major roads.

The bed was horrible and hard. Very uncomfortable staying there. There was small live roach on the bed. Very upset staying there. I will not stay there again.

Had trouble with the TV and their bathroom toilet paper and other paper products were extremely poor quality

Bed was dirty and had dirty sheets/blanket and felt like bed bugs. Other guests were very rude and making loud entrance at 230AM and woke 3rd floor up. Very inconsiderate of those guests. But hotel did call it to their attention. Thank you!

Staff was nice, hotel was clean

Terrible customer service, lady at the front was super rude about absolutely everything we asked. Breakfast as limited on options and nobody wants ripe bananas. Won’t be back, definitely don’t recommend for families with kids. They are NOT kid friendly

Terrible service, door was broken to bathroom, front desk complained about my 2 year old having an accident on the bed. Breakfast is terrible

Room spotless. Staff nice. Location good. If i stay in SA again will go here.

Staff is helpful, but for one…they close everything for breakfast at exactly 9am yes 9am sharp. Not one minute after, they are super limited with options. A few old oranges and apples? No thank you! Along with frozen egg patties … by far worse experience. They need to be more considerate about that, if not they shouldn’t offer and charge for breakfast buffet lol

As I left my room (304) to check out I found a dead roach by my door. Other than that the hotel is very nice.

We had to get transferred to a different room. The bed from our first room had hairs!!!

Room was decent, could have been a little cleaner. The bed was extremely uncomfortable but it was just one night so it sufficed. My biggest issue was the front desk agent. He was extremely rude and made me feel uncomfortable. Had an attitude when I asked him to add my boyfriend’s name to the room (I checked in alone). Then when my boyfriend went to get a key, all my boyfriend said was the room number and he threw the key across the counter at him, didn’t even ask for his ID. He could have been any random person and to give a key without verifying who they are is extremely dangerous.

Staff was courteous and professional. The hotel was clean and had a nice atmosphere.

Dirty linen, internet not working, when the internet finally connect the apps on the tv did not work. Window wouldn’t close all the way. They did change my room without a problem but I was not impressed.

Our stay at La Quinta was only one night and my friend and I were in the accessible rooms due to the fact that we both have some physical limitations. While the room with the bed was very comfy and was very nice in good conditions the bathrooms had a little necessary upkeep needed. One bathroom had a towel bar that was coming off the wall and if anybody grabbed onto it easily, it could’ve been ripped off. They’re also were marks on the wall that did not look like every day dirt it looked like it could be something else that I won’t mention… The bathroom definitely could’ve used more thorough cleaning as they look like on one of the walls. It looked like something white with splashed and it was never wiped off and then it was painted poorly and just wasn’t as fresh as I would’ve hoped.

the room was not clean

(Reservation made through Expedia) Our experience was extremely disappointing and reflects an unacceptable level of service that does not meet the minimum standards expected from a property listed on Expedia. We booked a room for five guests. Upon arrival, we were assigned a room on the third floor with only two double beds, which realistically accommodates four people, not five. While I acknowledge that I did not carefully verify the absence of a sofa bed, the room was advertised as suitable for five guests. In order to accommodate our family, we were forced to pay for an upgrade, which was already frustrating. The situation worsened immediately upon entering the room. There was an extremely strong smell of cigarette smoke, despite the hotel clearly advertising itself as 100% non-smoking. In addition, the room had several serious issues: The bathroom door would not lock properly. The television did not work. The in-room phone was not connected, making it impossible to contact the front desk. There was an obvious lack of staff, with what appeared to be only two or three employees managing the entire hotel. Basic amenities were also severely lacking: No complimentary bottled water was provided. A room booked for five guests had only three towels. There was no soap in the bathroom. The hand towels were dirty. The bed sheets had a strong, unpleasant odor, which is completely unacceptable fr

Friendly staff, rooms were clean. I absolutely recommend this hotel.

The location was great, very clean, and spacious rooms

Bathroom door can't be locked, bathroom can niose was too much, water pressure in bathroom tub was too slow, water was very soft, can't remove soap even for a min, ac temperature was too be done 65 to feel like 72 at home. Both queen bed feel like double bed, and little wobbly, i saw separate sofa as well in the room while booking but there was no sofa when we entered, we were so tired and didn't bothered to notify at front desk and since we were there for one night stayed and left at checkout.

Room service

When we first arrived we noticed a nasty smell walking in. As we were checking in, we asked to be on the 1st fl. They did not have a room avaliable. We were offered a room on the 2nd fl., we accepted. The moment we got off the elevator we could hear multiple chihuahuas barking loudly & obnoxiously. We went to our room but they were so loud we decided we wouldn't be able to stay on the same floor. The room given to us also had a foul smell. Man at the front desk gave us a room on the 3rd fl, room did not smell & was ok. Reservation made was for a room to sleep 5. Unfortunately this room only had 2 beds & no sofa sleeper. I went back to ask for a different room. Again. Was told there were no rooms available but Expedia& La Quinta showed availability. The manager tried to gaslight me saying a "sleeps 5" only meant it available for me to put a baby with 4 other people. They were not interested in trying to accommodate us. When i asked to cancel they offered me a larger room for double the price. I ended up going to buy an air mattress for my daughter to sleep on. The towels in the room were old & dingy looking. Wifi in the hotel did not work at all. Had to hotspot to watch tv. There was also an alcoholic fam there that made the area feel unsafe. At one point 1 of the drunks was in his car naked. Breakfast was horrible. There was no where to sit. There were only 3 tiny trays of food out. & they never bothered to keep up with the demand. Entire food area was very dirty.

Great hotel

Definitely will stay again!

Room was clean & staff was courteous. Check was quick & easy.

Check-in is 3:00pm and I arrived at 3:35pm and was told my room was not ready so I had to wait.

Clean room, fluffy towels, great parking

It was good

Room was dirty; food and crumbs all over the floor. As soon as we walked in we were greeted with a cockroach. Asked to be moved to another room was denied. The next morning we went downstairs to see the “breakfast”, decided to eat elsewhere.

Good

Room definitely felt neglected. Poorly cleaned, needs repairs (door damage due to type of security lock, missing lock button on bathroom door, poorly painted walls, rusty equipment (luggage stool & clothes butler stand), poor water flow, dirty shower). We had a roach in the room and what looked like roach or bed bug poos on linens, breakfast was highly limited and just gross, door key was deactivated before 11 am and it was a noisy area at night due to dogs left alone in room barking, traffic and construction.am, locking me out of room. poo

Lobby smelled like a gas leak. Room was cold- no pictures on walls. Bathroom shower has cracked tile, dirty soap dish, mildew around shower frame

Great

.

Comfortable and Convenient. Staff gave me the ground floor room requested! Fantastic Fitness Center. We’re going to return!

Good service

Staff and clean rooms

Yes it was clean and staff was great

Wasn't properly cleaned

Friendly staff, nice clean property. Will stay here again

We asked for clean towels and had to go down to the front desk at midnight after being out also our toilet clogged and we had to go down and get the plunger and plunge ourselves

Always great, clean, friendly staff

Evwrything was great

Clean facility

Couch was filthy - needed to cover it with a sheet to sit on it.. had to ask for additional towel, only one in the room. The AC Unit sounded like it was going to blow up

Sofa was filthy, had a big pee stain on it!

Friendly staff

Good

First and last time staying here. Wouldn’t recommend, especially if traveling with children.

Great place

The breakfast was horrible. Threw it away and went to Whataburger. Coffee was barely warm and super strong.9

Room was ok. Clean except the shower floor was stained. Breakfast started at 6. Got there 630. Eggs and sausage were still frozen in the serving tin. The toaster and microwave were broken. Waffle maker worked. Sucks to complain about a free breakfast but don't advertise it if you can't come through.

Front desk was rude from the start. Ask to speak to manager and he just said get away from counter. Always traveling and never expertise type of behavior. Towards me and another guest trying to check in. Front desk should be polite and professional. And also keep one set of standards for everyone. Not charge 25 deposit to those who check in before 2pm and 100 after 3pm.

This was our second time staying there. The staff was very polite. The rooms are clean and the nights are quiet

Room smelled wet/damp. Told the front desk and got a new room. Second room was a little better. Only stayed 1 night. Will choose another hotel next time.

Room was clean and super cold. The front desk clerk was friendly and helpful. Best part was the continental breakfast the following morning. The family enjoyed Cereals, waffles, eggs, sausage, and toast. A great experience overall.

I will never stay there again and would be happy if there could be a partial or complete refund. Breakfast was not good, waffle mix was watered down. Very very disappointing.

Rooms need more maintenance. Towels and lines didn't seem fresh. Chair in room dirty.

Room had strong odor of mildew. Towels were stained.

Firstly, I didn’t get the room I booked. Secondly, the staff wasn’t very friendly. The room we got wasn’t the cleanest. It was also right off the elevator, so we were up all night because it was so noisy. Literally, ALL night. I wanted to end my trip early. What I can say positive is the bed and pillows were comfy. Wouldn’t really stay here again, but glad I know for future reference.

Not a very clean hotel. Room had bugs.

Awesome

Everything is amazing but the breakfast isn’t. If u woke up late sure u never found nothing to eat

First off it was a complete surprise that there was a required $100 deposit for incidentals upon check-in. I was advised if I put the $100 on a credit card it would take 3 to 4 business days for it to be returned to me if I paid cash I would get the cash back the following morning. The room I stayed in had paint damage to the walls the plumbing was not properly sealed in the shower and there was a strong musty mold smell throughout the entire first floor of the hotel

As we were dressing I saw a roach in my sink. The place is old and dark. The breakfast area was poor. Messy area and there wasn't much food put out i need to address the staff This was a late booking but will not return

Staff was friendly but the place over all is very dirty. Pillowcases had stains on them and the room smelled like wet clothes. I would not be staying at La Quinta inn anymore.

breakfast was good but not enough variety and they ran out the staff was polite and helpful rooms not too clean and we found sm cockroaches the shower knob was very hard to turn your housekeeper did not sweep very well also the people staying upstairs were very noisy late at night difficulty going to sleep

Old and smells. The beds are HARD.

Bad breakfast humid hotel

Breakfast needs more variety.

not pleasant in a phone conversation to his own employee, The room was nice but the hall way had dead insects and it had a wierd smell like that of chemicals or aniseptic. The breakfast looked anemic and just was not appetizing.

Room 227 wasn’t too clean. Needs a lot of fixture. From main door to doors in the room to outlets and door nobs. Everything else’s was great.

The bed was extremely hard.

Bathroom lock wasn't working, 3rd floor corridor smelled bad, breakfast is good, room was okay.

Clean rooms

The shower didn’t have any hot water and the staff had no concern about it at all.

.

Yes

Everything was great !

Great place to stay

The receptionist provided a wrong password for WiFi... Wifi never worked... I had to use my cell phone as hot spot.

Location was good, walking distance to alot of things

Very Nice and Beautiful interior. The King Size Bed was very spacious and had everything I needed for a comfortable night!

The floor in my room was oily, the shower had stains and the towels that they gave had stains

Beds and pillows where very comfortable.

Very clean and great staff

Wonderful

When I check into my room my bed was not made. There were bugs around the building. Treadmills did not work.

It smells really bad breakfast was disgusting the front and kitchen staff had no idea what they doing. Bedding had stains in it . AC didn't work had a really noise sound all night long. Room and facility smell like a wet dog.

Old

The hotel had a strange smell to it.

Nice

Low presure in the shower

The staff is friendly and very helpful. I liked Embers, an excellent nearby restaurant. The gym was nicely Air conditioned with good equipment

Traveled with pets. Stay was good enough. Shower was dirty.

Everything was close and convenient

TV couldn’t connect to Internet but finally did after 30 minutes

The pool didn't look like your want to let your family swim in. It was extremely cloudy to where the bottom couldn't hardly be seen.

It's fine

Shsn

The property needs proper renovations . Seem like the owners tried renovating but rushed . I think if they revamp the place it would track a lot of customers

Pleasant stay

Our first room 205… was infested with cockroaches, other tiny bugs were crawling all over the bed, furniture, ect. We got a room change the room was okay,better then the last, lot of semi broken/ not working stuff but no bugs!! This is not our first stay here, I was very disappointed in this stay, but will definitely consider elsewhere in my next visit.

Horrible

Very nice room, extremely comfortable bed, amazing staff, clean pool, very walkable area.

poor service and breakfast was trash from the juice to only one waffle maker for multiple people.

Everything was fine except the $100 fee charged. 8 only stayed one night and I still have not gotten my cash back. That’s the only downside.

Amazing

Check in slow . Everthing else ok

Breakfast didn't look to appealing i skipped it

To begin with, I had already paid for my stay. When I checked in I was charged $100 for deposit. I still don’t get it back. Then, the restroom door did not close, the water pressure on the shower was so low I took a while to shower. The AC made a horrible noise all night and a lot of humidity. Finally, I was told that breakfast started at 6:30am, I went at 7am EVERYTHING WAS GONE. I asked if they were going to bring out more food and the front desk guy said no. Horrible stay. Never again

Everything was great.

Rooms were clean

Relatively new facility and clean room

Everything was top notch

Great place and great price

We were expecting from the pictures on here a room that fit 5 two queen beds and a couch we got there and had to two beds and a chair we had to pay $50 out of pocket for a cot because the hotel told us they don’t have rooms with couches so it was false advertisement then my son woke up with ants in his cot the pool was disgusting me and my husband cleaned it out so our kids could swim and the breakfast was sad to say the least it was the worst stay ever

The staff were great. They upgraded my room for me. Very clean rooms.

There were several stores close to the hotel, Breakfast didn't have a lot of choice,too limited

Would stay again

Halls smelled like dog. Pool was extremely dirty, rooms had a musky smell, the outside bbq pit had holes at the bottom so useless, the pool looked like it hadnt been cleaned in weeks. Elevator stopped working and no one notified guests.

Great stay nice area! Would stay here again.

Everything was nice and clean. The staff was great no issues whatsoever.

I liked the place for the price. The breakfast was just as described by others— it’s better than the basic complimentary breakfast but I noticed staff wasn’t quick to refill foods more so on weekdays. The reason I gave them only 3 stars is because I didn’t care for staff not being welcoming or smiling— and I was there for 5 nights. Only the guy who worked nights smiled and greeted us and the man housekeeper was nice too. Also it made me anxious when the elevator was not working 2-3x during our stay. But you get what you pay for and since I’m broke.. I’d probably stay at this place again for its price.

Muy buena ubicación del hotel y muy amplio

Very clean

Nice hotel and budget friendly clean rooms and ok breakfast.

Asked for add’l coffee 4 rm staff didn’t know where it was said would deliver to rm never recd. rm dirty, holes in ceiling, carpet was damp, stains on bed cover.

The receptionist in the morning and afternoon are very rude. The towels in room had blood and I called the from desk and the told me I had to go downstairs and the towels and I just had surgery on my right foot. Plus there was no toilet paper in the restroom. And I still haven’t received my $100.00 pet deposit

It was very noisy, there was lots of kids running up and down the halls. Lots of door slamming. I was there for four nights and barely got any sleep.

Pool was being cleaned so wasn’t available to be used.front desk wanted to charge 30$ for early check in. Was a decent stay.

The TV service was intermittent and limited selection

Quiet and clean

Close to restaurants, felt safe, breakfast was okay. AC was noisy, and it needs a room paint job. Pool could use deep cleaning. For price bed was comfortable and bathroom clean.

Great stay. Convenient to many stores & restaurants.

It was an okay stay. Other guests were loud/running around their rooms (stomping) and in the hallways. This caused us to not sleep the second night of our stay. Guests were also fighting a few rooms down and were yelling/screaming. They then started to fight in the parking lot area by screaming and attempting to drive off leaving one of their party behind. I wish we could have received some sort of discount or future credit for this inconvenience.

It was a nice property and good location. Many stores and restaurants near by. Only bad thing was the restroom door didn't close.

First, there was a nice coffee set up in the front lobby. However, there was no coffee and the desk clerk said they only put coffee in the morning. Next when we opened the door to our room it had a damp, unpleasant odor. The next morning we went down for breakfast. BIG DISAPPOINTMENT. No hot food other than make your own waffle. And not even sure if there was actually batter for it.Poor fruit selection. Very unappealing atmosphere.

Clean

Staff unfriendly. Elevators not working. I saw an elderly lady having to take stairs to the 4th floor. Very rude. Paid for my pet. Did not clean room because I had a pet. Breakfast horrible. Never staying there again!

This hotel smells horrible.

Nice nice place

The service desk person was very nice and helpful. The pool was dirty. We couldn’t really watch television due to that we have no subscription to those apps and no antenna connection. Breakfast was so, so. One of the female workers was rude to a lady. The lady asked the worker if she could get more potatoes & the female worker said in Spanish (only language she spoke) “there’s sausage you can have that.” The lady said “ I can’t eat sausage” & the worker walked away saying in Spanish “Oh, well.” The elevator did breakdown and it was handled immediately.

Clean hotel and no expensive

Nice staff, old property.

Hotel lobby was very nice. Room looked like pictures. Inside lock on door in disrepair. Got locked out of the room. Clerk was prepared with hanger and you could see marks on door frame from past incidents. Room ac was unable to keep space cool. Security was an issue as door from pool didn't auto close properly. Offer washer and dryer.. washer took coins but dryer required an app to use. Breakfast didn't taste right.

Great location for northern san antonio area.

One night stay clean hotel

The people at the front desk were super friendly and very knowledgeable about the area. We loved our room! It was clean, roomy and had a nice view!

Awesome stay

One of the worst hotel experiences ever. Our room was DIRTY, there was actual poop on the toilet. No hot water, clogged drain, and my kids had to stand in dirty water just to try and shower and when we asked for help, they sent in a guy in pajamas who didn’t speak English and sprayed some Lysol like that would fix everything. I had to leave and take my kids to my sister’s house just to get them clean. Even after showing proof, they accused me of lying. I called Hotels.com myself and even they were treated rudely. This place is a joke and clearly doesn’t care about its guests. Oh and the elevator stopped working. I have video of everything but doesn’t let me post

Very good

The room was ok but is a little outdated. Also the room I stayed in was very humid.

Acesible area

Room was great & clean! Eggs & sausage were microwaved & rubbery. Belgian waffle maker was cool.

The only thing that’s frustrating is that I paid for the room when I reserved it 2 weeks ago and when I go to check in I’m told they require a security deposit. Why wasn’t i informed about it when I reserved the room??? I’m here cause of medical procedures being done and budgeted what I needed and security deposit was not which is causing me problems now. Very very frustrating!!!!!

There was no hot water in our room so we all took cold showers, there was no hand soap in our bathroom, and there was a used comb in the pull out sofa bed. We got to breakfast with an hour to spare and what little was left was cold and the breakfast sausage was sour tasting. I'm not sure if this was actually a La Quinta or if they just kept the name and it's different ownership because it was just not a regular La Quinta experience.

The hotel is in a nice location. The front desk was friendly. The room was nice and clean. However, The elevator kept malfunctioning during our stay. So it was challenging at time being that we were on the 2nd floor. Toting luggage and kids down the stairs was not good.

Great customer service when checking in. I wasn’t to happy about them charging us $100.00 was told it was refundable if room was good nothing broken. They need to have a bell in the front desk when we went to check out no one was there I just left room cards there so idk how there going to give my refund back we left we were running late to a Dr appointment . A big roach came out in the room and scared us

And bad service I. The breakfast, and is not bottled water for the coffee in the room. Very bad service.

Good stay, friendly service

Nice hotel! Would stay here again.

Lobby was slightly musty smelling, room was big and had 2 TVs which was nice. 90% certain the smoke detector wasn’t hooked up. Watched it and never saw any lights. My wife said the bed was hard. Ac worked good, shower had cracks in the wall around it. Breakfast was ok. I should have spent the extra $12 and stayed at Hyatt place.

Rooms were very nice, Front staff was hard to understand and not very friendly when I requested my receipt because I booked it through Expedia. Restroom could have been cleaner.

Needyo sweep nand mop be

There was a foul odor outside from a sewage drain, tho.

Well we didn’t know about 100 hundred dollars deposit first plus no real help for employees

Great location, but please if we ask for towels don’t give us a hard time.

Needs lots of upgrades but overall a good property. I had one issue with the room and the staff was quick to solve it.

All seat on the area the breakfast was dirty check the material people clean the hands on the seat and the food it horrible not taste.

The breakfast can be better eggs and potatoes need improved

It was fine. People above us very noisy…told desk and next night they were a little quieter

Good location. The room was noisy, the AC was noisy, being close to the elevator was noisy. The bed was comfy. The shower had very low water pressure. Had to get my own coffee stuff it was not replenished by the cleaning staff.

Paint in bad condition cracks and smells bad. Pictures and actual rooms not real condition

Walls were so thin I could hear person snoring in next room. Air-conditioning was so old and loud, made noise ALLLL night long. Water takes awhile to heat up for showers. Furniture was old and dirty and broken..