Residence Inn by Marriott San Antonio North/Stone Oak

1st asked for a 2 bedroom suite; that is what I booked when I arrived they had to split us; glad my party was old enough; 2nd billed for a pet fee; my animal is a service dog; still waiting for that credit to adjust. 3rd the pool needs a deep cleaning and the hot tub would not work. Gym floor was wet; the free breakfast needs a new chef or pre-cooked vendor needs to be changed. I hope they go under renovation soon for the price and the property is not worth it. Sorry to the staff ; I know yall are doing the best you can .

Superb

We enjoyed our stay!

Hotel is aging, has seen a lot of use, housekeeping not so good, breakfast good, even numbered rooms are quieter as they don't face the noisy Costco loading dock with its early morning truck deliveries.

Great stay.

Location was great, it was quiet, staff was very friendly It is on the older side, could use some refreshing . and the breakfast was really lacking both mornings I was there

It is on the older side, could use some refreshing . and the breakfast was really lacking both mornings I was there

Good

My tv didn’t work the air didn’t work and no cold water

Exceptional

As a Marriott loyalist, this property fell short of the brand’s standards I’ve come to expect. The rooms and common areas are in need of a thorough deep clean and significant updates. Unfortunately, I won’t be returning, and I’d hesitate to recommend this location to fellow travelers.

It was in a good location for our needs. The staff were good, pleasant, and helpful. The room was very dated old unclean the bed’s uncomfortable. No pressure in the shower and no hot water only warm.The first room we had was filthy, asked for a different room that night. They didn’t have one, However got one in the morning. This was ok

It was in a good location for our needs. The staff were good, pleasant, and helpful. The room was very dated old unclean the bed’s uncomfortable. No pressure in the shower and no hot water only warm.The first room we had was filthy, asked for a different room that night. They didn’t have one, However got one in the morning. This was ok

Room was very clean

I

Exceptional

This has been a great hotel to stay at. My doctor's office is around the corner. You have at least 3 restaurants within walking distance. You also have Walmart and Costco nearby. Just didn't like that whomever was staying at the 4th floor above us kept on stepping hard since 5am. Also the water pressure was low this time around.

Pleasant

Love the property u can cook also has a fridge microwave love it

Love the property u can cook also has a fridge microwave love it

Exceptional

Friendly staff

Friendly staff

Yes it was great..Hot Tub. Location very convient

Didn't use and i didn't feel safe enough to go there

Spacious room and conveniently located to restaurants

Everything was just right!!

The smell of the hallways

Staff was so friendly and room temperature can be controlled by my choice The smell of the hallways

Everything from the room to the staff Nothing

Good

Everything from the room to the staff Nothing

It was good, but shower was very dirty and sofa bed mattress was terrible.

The two ladies that work there are the reason I stayed, I didn't get their names but they work the 3 to 11 shifts, absolutely beautiful people, so welcoming, so friendly so professional they truly need to teach a customer service class.

Everything was awesome, the room was more then comfortable, and the breakfast really came in handy!!

The hotel is comfortable in nice location. The staff was exceptional.

There was mold in the bathroom on the walls. The tub had stains, and a rubber mat covering up all the other stains and discoloration. There were also stains on the couch and carpets. I made another review, and someone called me regarding it. Stating they were doing renovations. I asked more than one employee if they were working on upgrades for the hotel. Their response was not that I'm aware of. So that also told me they are not truthful.

All the staff was fantastic!

Room very clean and comfortable

Sierra the front desk clerk was fantastic; cordial, friendly, and efficient.

The staff was so nice!!

Needs major update! The rooms were dirty. Staff was friendly!

Check in staff were very friendly and accommodating. Location is convenient to everything I needed

Room clean, very nice staff!

Clean rooms beds are great

The quality you expect from a Marriott brand and with a Residents Inn feel. Very enjoyable stay!

I didn't like that we were charged 2.50 per night for the parking

The room looked outdated. The beds were not comfortable. the skirt around bed was torn. The sofa bed was not appealing. Tattered carpet. Wallpaper looked to be peeling and not sure but May looked like mold. Staff was friendly. I personally would not return.

N/a

Great place to stay

Great place to stay

I normally do not say nothing negative but this hotel smelled like pee and wet dog through out the hallways and when we enter the room it also smell dirty, it was dusty and the carpet near the fire place was missing a piece. I had driven 12 hours and I did not expect to walk into this hotel. I had picked this hotel because I have stay in previous ones like this one but I never had this experience. I had to check out the next day and still got charge for their fees for canceling but I was not going to stay there with my family.

Clean

After checking in and showering, I sat to eat at the dining table and found a roach on the table. I turned around and there were several roaches scurrying around the counters. I immediately called the front desk; they gave me another room. the other room was better but still had tiny dead bugs on one of the beds. It was so late that I didn't have any other options, so I stayed in the cleaner of the beds. I got up early and checked out, since my booking was with a 3rd party they could not comp my room. I just hope they take my advice and fumigate that entire hotel.

The stay was great except for the spring mattress because every time we rolled over, you can feel all the springs! We sleep on a foam matters and this was 4 out of 10 for the matters.

Leaks when it rains. Does not provide complimentary water but it is displayed in the entrance in a bag.

For the price with having buffet breakfast, a pool with a hot tub, and a basketball court, you could not beat this. Staff was exceptionally kind and helpful. Great location.

nice place

I liked every room had a kitchen, living rm and separate bed rm. Nice firm bed, the bat tub could have used a matt and it appeared dingy. Overall i was satisfied with the rm for what it cost. Ah and the breakfast was good and filling. Cerals, eggs, sausage, bread and bagels

Second time staying here, very nice rooms

this place is very rundown. And the room had a window air conditioner that did not even cool in a peak San Antonio summer.

I love the location, but they need to remodel, there were some issues, kitchen sink leaking, the tub on the shower the water was not

Hotel in general ok, but old, bathtub with rust, cockroaches, and old, and dirty and old sofa. Gym worked only 1 equipment. Service was good , but hotel was old

This hotel is very outdated, all the bedding stuff is stained the bed skirt is stained the laundry facility is nasty and old i will probably end up sleeping in my car at the airport. Marriott should be asahmed of themselves

The whole staff rocks!

It was a short two night stay. Did not have a chance to use the pool or hot tub because of constant threat of thunderstorms. Front desk staff super friendly and accommodating. Housekeeping staff efficient and responsive. Hot complimentary breakfast adequate and decent variety. All day coffee bar nice addition. Nice Stay at Stone Oak

Its was good but there was a few roaches in the room

Nice property and easy access to highway. Staff was very friendly and helpful. The beds were not comfortable and the bedding was lacking. Our fitted sheet kept popping off and they don’t have any mattress protection. The property was kept fairly clean but the bathrooms seemed like they were just quickly wiped down and not actually cleaned. The pool and hot tub were nice and my kids enjoyed them. Breakfast was okay. It was a holiday weekend and I don’t think they were prepared to serve so many guests. We got tired of waiting for things to be refilled and ended up going to the donut shop right next door. Overall it was a good stay for the price and we would stay again.

Everything is excellent, we just found some insects in the room.

Pool and hot tub very nice! Front desk very welcoming and nice great breakfast. Definitely would stay again

However, the hotel itself is quite dated and needs maintenance. The hallway carpet had a noticeable smell, which was off-putting. In the room, the sofa bed was uncomfortable — springs were sticking out, and we had to use the sofa cushions just to make it usable. The shower knob was broken and required extra force to operate, and the toilet wobbled when we sat on it. Overall, while the staff and location were positives, the condition of the facilities really impacted the comfort of our stay.

It was a great place to stay with family.

The first room I was given had a broken air conditioning unit, and I discovered blood stains on the bedsheets — an unacceptable hygiene issue. I requested to be moved to another room, only to find that the bathroom in the new room had mold on the walls and brown rings in the tub. Unfortunately, the overall lack of cleanliness and maintenance throughout both rooms made it impossible to continue my stay. I would not recommend this hotel based on my experience.

Saian and staff were fabulous! God bless you all :) John 10:28

Good spot to stay

location was good because you were around food within the walking distance and things to do. we had issues with a roach in one of our rooms. we also checked out of a room that due to level of membership would automatically refund the following day we had booked but the front desk guy didn’t check us out. he also didn’t even acknowledge when we stated there was roaches in one of the rooms. the location is fine but customer service was definitely lacking in the simplest way. we don’t need to be catered to but if someone says they have roaches in a room, you should at least acknowledge, apologize and seem like you care about the cleanliness of your establishment.

Very welcoming from check in to check out. The room was so spacious. It was a one-bedroom suite with full kitchen. Very clean. It was like an apartment. Loved it!!!

They had a bunch of sales guys from Brooks Pest Solutions there and each night they got drunk a rode Setways all over the hotel while being obnoxiously loud and then the second night they beat on my door for 10-15 minutes until I opened it up and they were clearly drunk and said they were on the wrong floor.

Pool felt great but is ready for a good scrub. Rooms are big and we'll appointed. Good location, food nearby & it's a safe neighborhood.

I didn’t get resting because they had fire alarm, we have to get out immediately staying outside for two hours with cold air

The guests in a room across the hall had a loud party with music you could “feel” in our room. Reported to front desk but still went on past 10. Room and bed were comfortable. Good breakfast. Lots of restaurants in the area.

Repeatedly I tried to communicate with you after getting sick resulting in ER and have heard nothing on my cancellation request!

Everything was great and staff was excellent

Very nice staff.

Tired facility in need of repairs. Staff service was very good though.

This experience was awful. Cheap tattered carpet, non-functional shower curtain, MOLD-SMELLY towels, burned and dry breakfast, TERRIBLE AC AND INTERNET, broken remote. We had the 1 bedroom suite. Evidence of someone trying to break into my jeep. Had to pay for parking. My goal is to stay at each Residence Inn and this was the worse.

Check in was amazing and love the room

Decent place to stay

easy / clean

Space is not big enough. Charged parking fee.

Everything about our stay was great . Would stay here again!

It was a very pleasant place to stay and the price is excellent.

No complaints other than the hotel is very dated

I enjoyed my stay here. Everyone was very accommodating and the property was clean and nice. Breakfast was always fresh and on time. I particularly enjoyed working with Tracy at the front desk, as she went over and beyond to make sure my stay was enjoyable.

My car was broken into while I was parked in front of the building. Several items were stolen. I was informed that management would contact me, but an hour later, no one had the courtesy of speaking to me. Since there are no cameras outside, there was nothing that could be done.

I tried a Holiday inn express last lime and this was way better. Room was huge, full refrigerator, stove top and microwave. They would’ve gotten an EXCELLENT but the hot tub was broken and not available and I picked this Marriot because of the hot tub for my injured shoulder! All the employees were great and did everything to assist me!

Unfortunately I have not had the best experience with my last 2-3 stays with Marriott. This last stay at Residence Inn stone oak was by far my worst stay. Very outdated, closets broken and mirrors damaged. Room was not properly cleaned as you could see the food and grease stains from someone cooking and touching the outlets in the kitchen. Mattress old and torn fabric hanging underneath clearly visible. Bathroom not clean tub and toilet had hair. I’m just disgusted as a longtime customer. Hopefully this location can fix these issues.

First time staying there but I loved it very much love that there was a kitchen great room great service definitely stay there again thank you

Comfortable

Noise of the heater was bad all night too loud

Tracy at the front desk was very helpful ! We enjoyed the place a lot because it was very convenient to all the amenities especially Costco next door 😂 nice clean place.

I was there for a week and only got my room cleaned once even though they were supposed to clean it ever other day. I had to go to the front desk to get them to clean it that one time. Hotel staff was very friendly during my interactions.

Our room had a patch of exposed carpet with wires sticking out near the bathroom. The patch of exposed flooring was not properly covered. Our room placement was across the fence from a large reception area for a large retailers who had shipments throughout the night. It was hard to stay asleep during deliveries.

The room was spacious and overall pretty clean. The assistant GM was helpful and offered free cookies and hot chocolate downstairs which was pretty nice for the family. The only reason I will give it 3 stars is because I saw a small roach in the kitchen sink in the suite I rented.

Staff was incredibly friendly and warm. Breakfast offered plant based and gluten free options. Room was a bit dirty (spots of something on the back of the bathroom door, but i just wiped it down) but overall was very well kept and nice. Loved that it had a living room with sofa bed and 2 bedrooms and 2 bathrooms! Amazing room and i would definitely go back.

Ugh j b rf

Excelente

Confortable

Bed bugs everywhere and they refused to give us a refund for the nights we did not stay. Will never stay there again.

The heat and air was very good. They provided good service on towels and tried to keep clean

Great job, God bless!

This hotel is a mess, it is poorly managed and we will never stay at this hotel again. The breakfast was awful, nothing to eat because the employee couldn’t keep up. The manager did nothing to help.

You pay for parking, but they are not liable for anything that may go missing from your car.

It was convenient and had a lot of food options. Staff was nice and a big shout out to Kenny who helped with check-in. She was super nice and helpful.

Only coffe run out did not replenish promptly

The staff was completely amazing. Friendly, very helpful and made our stay worth wild.

Good overall

Very nice. Would definitely recommend

Unfortunately our review of this property is going to have to be poor. We were utilizing the property because of an unexpected home project and chose the property because of its suites and I will say the rooms were lovely. Unfortunately, there was incredibly loud construction directly outside of our walls a majority of our stay, preventing our child from sleeping as well as tools and dangerous items left unattended on the sidewalk directly near the cars a majority of the day with no taping off of the risky area. When I brought this concern to the front desk, they provided no recourse to this inconvenience via moving rooms, a partial refund, and stated they had absolutely no way of knowing to warn guests or provide signage of said happenings. We chose the area based on what we needed to access around the city, so the location and rooms were nice, but unfortunately will not be staying here again or recommending it to anyone further and hope they take these things into account so the property can be enjoyable and safe for families.

Hotel was egh for the price, old out dated. Just not worth the money spent.

We enjoyed our stay.

Tracey at the front desk was welcoming and kind, always with a smile. The whole staff was kind and the hotel was clean and quiet. Great hotel!

The breakfast meat just pork no turkey or beef meat I don't eat pork meat no potatoes no waffles

This hotel was well worth the value, with the 1 room suite, excellent breakfast daily and the staff went over and beyond to make our stay comfortable. The one room suite was perfect for 2 adults and 2 kids. The pool was also enjoyed nightly.

I realize you "get what you pay for" but this was Motel 6 standards. The hallway carpets were dirty and people milling around the entrances truly made it an experience we will NOT repeat.

Very pleased with the service and overall8nstallations and location.

The property was recommended to us as it is close to my sister's house. However, there are other properties that are just as close. Our room smelled. Bathtub was full of water when we checked in. Bathroom floor had muddy footprints when we checked in. On the day of cleaning, room still smelled after cleaning and it didn't look like the floor was vacuumed. I am sorry to say that this hotel ruined Marriott for us and do not plan on staying at another Marriott again.

The pool was really cloudy and dirty. The staff more than made up for any concerns.

Everyone I came in contact with whether it be front desk or housekeeping or guest at the hotel were absolutely fantastic! Tracy and Samantha were beyond my expectations with their hospitality! Will definitely be staying here again

Very friendly, professional, and efficient staff. Room was awesome, like a small apartment. This will now be the only hotel I stay at while visiting SA several times per year

Wonderful

This is not your typical Marriott Residence Inn. I stayed in a two bedroom suite to accommodate 5 people and the sofa bed was horrendous. It was caved in when in sofa mode and had missing springs and a stained, dirty mattress when extended. Maintenance replaced the mattress the first night, but did so with another stained mattress. The tubs were dirty, tub drains plugged with hair, carpet was frayed, furniture was chewed on by previous furry tenants, dust was everywhere, including on non-operational phones and the outside smelled like dog feces no matter where you parked. Breakfast is not your typical Residence Inn breakfast either. There were way less options like waffles only on the weekends and quality is just less than other RIs. Only plus sides were that the air condition worked great, the staff was amazing, and the room was dirt cheap through Expedia. That gave them an extra star for me, bringing it from a one star experience to a two star experience.

The room leaked from the rain u have to pay to park there

Staff was not very helpful. We had a large wet spot in the floor that was cased from the a/c unit. There was confusion on whether they had a room for us to switch to or not. They fixed the leak and we ended up not switching rooms but no compensation of any kind was offered for the inconvenience

All the staff were very helpful and the place was very nice we had a wonderful time . Thank you so much

Would stay there again and highly recommend

Everything was excellent. Thank you so much

The property needs to work on the property safety.

Nice staff who were helpful. Clean and quiet room. The ice machine was broken our whole stay, but other than that, facilities and amenities were great.

This property was amazing. The staff was amzaing and kind. Breakfast was good and easy to get. My one concern was that i asked for room to ve cleaned every other day and they never came

The stay was good in the future will book again.

Property needs to be updated. The room had a mildew smell and the A/C was working, but it had everything in the room very humid, it was the strangest thing. It was just for one night, so we didn't complain, but we will be looking for another place to stay when we come visit our daughter. It was disappointing considering it's a Marriot property. The staff was great though, very friendly!

My daughter went at night to buy chips from the hotels market and the front desk employee was very rude to them, my daughter couldnt remeber the room number the they guy making sarcastic rude coments "how can you not remeber your room number " "this people" will never stay again in this hotel becuase of persons like this guy working there,

My families stay was terrible, the air went out no one would help us. The front desk didn’t know how to charge snacks to the room, I have bits all over my body and all I was offered was 10,000 points. Not a different room our anything.

The front desk lady was so nice, she lets us check in early, that allowed us to enjoy more at our stay at San Antonio. I also liked that this place is pet friendly. I recommend this hotel

Great stay, clean and comfortable, family friendly. The pool was clean. We did have a partially broken couch bed but it was usable.

Staff made it difficult to take my reservation because it was under my husbands name and was very rude about it

Location was great, breakfast options ok. Ice machine was broken. Love that it was pet friendly although we didn’t take ours on this trip.