Hampton Inn & Suites San Jose Airport

Safety and security breech. A man entered my room with the privacy sign on the door. My spouse was at breakfast so inside locks were not engaged. He came all the way into the room while I was sleeping saying, "hello, hello!"! I called the front desk immediately and it was a new housekeeping guy. He failed training 101 on safety and I hope they fire him. No reach out from the manager so I will take this to Hampton corporate.

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Coffee machine in room didn't work

The room was clean, the staff was helpful, and breakfast was good.

Clean room, convenient location!

The bathroom faucet is in back right corner of the sink and causes water to go all over counter...needs to be a little bit more over the sink basin

Internet and cable were not available. So, if you are there to sleep, eat and leave, you are in the right place. If you need to work on your computer or relax watching tv.. not so much.

Clean room. Not clean pool.

Very good

Exceptional

Exceptional

Indoor pool a plus EXCEPT it is room temperature (cold). I called before my arrival about the room for the family and a woman name “tangel” I think I got it wrong sorry but she was very nice and helpful. When we arrived my room was secure and the front desk person was fine but I had to ask for 2 keys. Room was clean no problems there had microwave and mini fridge which was great. The sofa bed was not made and housekeeping had to bring the sheets and I made it myself which was fine. Breakfast was fine lots of choices and waffles but the hot food - eggs, potatoes and sausage as large as hotdogs left something to be desired so I passed on that. The kids did love the breakfast choices. Parking was free. No eateries within walking distance though so doordash is probably an option. Overall I would stay again at this property again but I do need the small pool to be warmer!

All the towels are old and harsh… some new towels would have been nice.

The room was clean. The shades were a bit beat up. The breakfast was the not as good as the other hotels we stayed at on this trip. It was OK and very close to the airport.

The room size was good

N/A

I was very pleased with my stay with a couple of minor improvement suggestions. The faucet in our bathroom sink was too short and you had to wash your hands in a very small corner of the sink. Also would like to have better towels at the pool.

They have good prices and free breakfast. In the room it has microwave and refrigerator.

It was a great clean and quite hotel.

I like that even it was 1am they still let us check in The receptionist for check in wasn't very polite not a great attitude

I appreciated that there was vegan sausage one of the mornings at the continental breakfast, but my partner and I would have loved to have seen a non-dairy milk option for the dry cereals. In 2026, there are enough many people who do not consume dairy--vegans & lactose intolerant folks alike, and we'd all appreciate another option than cows milk. A jacuzzi/spa is always nice.

I appreciated that there was vegan sausage one of the mornings at the continental breakfast, but my partner and I would have loved to have seen a non-dairy milk option for the dry cereals. In 2026, there are enough many people who do not consume dairy--vegans & lactose intolerant folks alike, and we'd all appreciate another option than cows milk. A jacuzzi/spa is always nice.

Good service

Location was great & so was the breakfast. Great choices, fresh, yummy!! Room description was inaccurate. It was a small standard room. By all means not 485 sq. ft. Front door was very damaged and so was some of the furniture inside. Big deal, we could've ignored that but the only other reason I picked this hotel instead of our "to go place Holiday Inn" was because of the pool hours. We new we were arriving at 9pm and according to the website, pool closed at 11pm Given the fact that it was a weekend well it made sense. We were told by the front desk when inquired about the pool that it was about to close and we couldn't use it anymore. 9pm

Beautiful property and great location.

Location was great & so was the breakfast. Great choices, fresh, yummy!! Room description was inaccurate. It was a small standard room. By all means not 485 sq. ft. Front door was very damaged and so was some of the furniture inside. Big deal, we could've ignored that but the only other reason I picked this hotel instead of our "to go place Holiday Inn" was because of the pool hours. We new we were arriving at 9pm and according to the website, pool closed at 11pm Given the fact that it was a weekend well it made sense. We were told by the front desk when inquired about the pool that it was about to close and we couldn't use it anymore. 9pm

Beautiful property and great location.

Business center computer does not work

Not enough parking and we already have to pay.

Clean Not enough parking and we already have to pay.

Coffee Parking and rates for parking.

Coffee Parking and rates for parking.

Few things could have been better cold pool

Nice room

Exceptional

Very good

Parking has too many ev designated n less parking. 1 entrance

Should make clean room every day Clean

The hotel is very quiet. The breakfast is mediocre compared to other complimentary breakfasts offered at other hotels. The beds are decent. We did find a vape in our room from a past guest. We had to ask for more towels because only 2 were given for a reservation for 4. We booked this property because it’s dog friendly, but there is absolutely no good area for them to potty. Overall, an okay stay and we would stay here again for the price we paid.

Happy

Rooms were large and clean. Need to update a few things. The beds weren’t great. The furniture was scuffed and old. Close to the airport which is convenient.

No pool

Did not have breakfast

Excellent Hotel. clean, great breakfast, friendly staff.

The breakfast was perfectly fitting for a motel 6. Rooms were clean if not cramped (double queen). The pool was pretty much an oversized hot tub but cold and chlorinated. There's not much of interest nearby except a Denny's. For the price it was meh.

Parking was a bit tight, otherwise fine

Breakfast was terrible, 3 days there was fake meat (plant based) and no alternative. Other days was turkey sausage. Area of hotel was ideal for us Other than those 2 issues it was fine.

Great room, pleasant staff!

Clean room, good breakfast.

Very close to the airport and that you have a shuttle and breakfast. Also, I love your pillows!

Would not recommend to stay.

Staff didn’t answer the phone—couldn’t get a shuttle ride. Had to walk.

This is a great place to stay. Safe location and staff, parking room and amenities were wondrful

Great

Room was clean. Professional and pleasant staff. Parking was safe and convenient.

Everything was great

Everything was fine. Went for the pool but it was cold.

Great food, very clean rooms the staff really respectful

If you’re not honest you are not honest

Food was good, people were nice, parking is great and lit up well, rooms had some signs of wear but very minor. Overall I’d stay there again. Also very easy to get to highway.

Clean room, friendly and responsive staff. Breakfast is good but they run out of whipped cream for the waffle. Downside was the parking fee is $15/night as opposed to the $10/night that was advertised. And the pool was not heated so it was so cold.

Very disappointed very low in cheap terrible beds pillows

Checked in for two rooms two nights, later at evening, another customer try to open one of the room, talked with staff but they insist we did not pay for that room, try to ask us pay again for the same room we are in. This thing happened again in the next day with the same issue. We end up with the four key in one of the room for the two nights stays.

Pool not heated, room not built efficiently- no cabinets.. bathroom design poor with no lockable door..breakfast okay and location was very good.. I would not recommend to stay with family.. good for solo stay

Super clean. Very quiet. Great stay!

Clean room, airport shutters convenient

While the breakfast was excellent, featuring a great variety like plant-based patties, omelets, potatoes or french toast bites, hard boiled eggs, a waffle station, and healthy options like yogurt, oatmeal, bread and bagels for toasting, fresh fruits, fruit juices, milk, and cereal, our stay had some issues. Housekeeping missed our room, leaving us without essentials like toilet paper by day two. More concerningly, the room door deadbolt was broken, and an entry security door was frequently propped open, bypassing the keycard requirement and leaving the property unsecured.

It was a pleasant experience. Will be visiting again.

Comfortable, clean, good staff

They charge 10 dollars for parking per night

Good location, new and clean faciality

All good. Just as we expected. Good amenities.

Ladies at front were so busy talking they didn’t bother to acknowledge me.

First time doing a family overnight in such a nice room. Definitely doing it again!!

The hotel was an amazing experience. Amazing service, breakfast, and cleanliness. My family felt very welcomed and comfortable here.

Overall the property was as expected. Nothing over the top great, but nothing really "oh wow" bad.

The airport shuttle was great going to the airport. However the return was not available and when I called to check on it, the receptionist at the desk was rude and said they didn't have a shuttle that day. When I asked how to get back to the hotel, she said "take a Uber". I don't have anything like that on my phone, so went to the taxi stand. It cost me $34.00 plus tip to go less than 2 miles to your hotel. No apology for the inconvenience! No reason given for the lack of shuttle. A little kindness would have been appreciated!

Exactly as all reviews commented on cleanliness, staff and easy check in. Breakfast was good & convenient for quick bite. Near freeway and location in quiet neighborhood. Would return. Stayed 2 nights. Very happy.

Very nice hotel and good value. Only thing I’d add is a bathroom fan to clear steam from shower. Had a nice stay and staff was very good.

Clean room, staff friendly, air conditioning work well

Good

Staff nice, gave me 2 bottles water upon my check in

Conveniently located to the airport. Older hotel but was clean and had good amenities.

Convenient shuttle service

Room, hallway not clean. Lobby furniture looks terrible. No outlet on one side of bed. Couldn’t reach front desk for shuttle from airport to hotel after trying 3x and it rings until it disconnects and then finally answer and put on hold for 5+ min. Gave up and paid for Lyft. Won’t stay there again. Too many other choices in same block.

It was ok. Arrived around 10pm. Carried all our baggage up to 2nd floor I find a dirty room upon arrival. Had to collect our things back to lobby to ask for another room. Then back to another room now it’s later

Maintenance needs to keep up with paint and tile in my room. Three tiles were coming off the floor also breakfast breakfast was poorly made.

The variety of breakfast options were great and coffee was good.

Everything was great EXCEPT the bathroom sink where the water from the faucet was 2 inches from the edge of the sink. I could barely get my hands underneath the water stream. When I reported this to the front desk, they said multiple complaints have been made. Perhaps this review will spur the leadership to change the faucets.

Ok

Staff (especially Jay who was responsive and very helpful with every question we had) was not only friendly but willing to asist.

This place was a very pleasant surprise. So lovely, clean, safe, and the staff was super helpful. The only things I did not care for was paying for parking in their parking lot and the bathroom door was very intrusive into the room and would never stay open.

I loved the breakfast!!! What I didn’t like is that my door entry mechanism stopped working , I called front desk, no answer I had to go to front desk 4 times. I tried calling from the telephone in the elevator rest area and phone was not working.Then I went into the indoor pool and it was ice cold not heated I could not enjoy the pool with freezing water.

Everything was great! Great breakfast, clean room, great staff.

Very clean nice room, we had a quiet relaxing stay. And the staff wee so courteous !

Was ok not that excited about the hotel. Plus charge for car parking I find kind of weird. I didn’t notice when i booked hotel. We have to let them know about housekeeping services that also not fair.

The best

Hotel was great but charged me $10 for parking and that is not stated anywhere on you site or told to me on check in.

I wish there were no dogs staying in the rooms and no charge to park your car.

Uncomfortable beds, poor water pressure, leaking shower head.

Rooms were great! Spacious and clean.

Very nice, clean room

Everything perfectly

Room was clean

Stay was good, room was clean, nice location, breakfast was great

The staff was nice.

Good

Terrible night sleep, and a waste of money. I’m sure it would’ve been much more enjoyable stay, had the occupants neighboring room actually slept at a decent hour.

as we walk in all clean and a nice welcoming

Good option for the price. Nice room. Good breakfast.

Clean room

everything

Nice & Clean!

It was Nice 🙂

Great!

Yes

Very nice staff and also airport shuttle

Pathetic barely edible breakfast with nothing fresh. Ants in the room. Bathroom door kept coming off rails. TV didn't work. Phone in room broken so I couldn't even call for help. When I went to front desk to ask for help, the person they sent up was unable to actually fix any of the issues.

In September Will Probably Not be with Expedia Look at my file how much money I did spend with you 514-977-2891 Last call

I asked for a bedding change, and towels 12pm as I walking out of the hotel at the front desk. When I got back at 9pm, nothing was done. I then called the front desk and asked for what I had request. An hour goes by and still nothing. I call the front desk, “yes sir, the driver went to go pick up someone at the airport. Soon as he gets back, he will take them to you” so I wait. Another 45 min goes by and I still waiting so I can go to bed. I walk up to the front desk. “Yes sir, the employee went on lunch, he will return im 30 min” I the asked “shouldn’t this have been communicated to me?” Anyways 10hrs later I get new clean sheets. But for a queen. Mindful the man that deliver the to me was rude. So here I go calling the front desk again, I need clean bedding for a king size bed, same man that came to the room the first time said “we are sold out, sorry” so that’s that. 10hrs and I couldn’t get what I requested for. Never will I stay here again .

Clean rooms, comfortable beds. Didn’t love the barn door on the closet/bathroom. No privacy. Fridge wasn’t cold. Staff was professional in appearance and with their service. Would probably stay again.

Na

Staff was super friendly. Room was clean. Breakfast was delicious. We needed a common area in the lobby so we can hang out with friends.

Very clean rooms but the beds were really sqeaky!

Very nice accommodations.

No variety

Our room was clean, but i could hear the train horn in the early morning. Parking was a mess; looks like it was under construction. Breakfast is continental style, but both days, trays were empty & long wait times for them to refill items. Elevators were slow at times.

Breakfast was average, not great. The room was clean and tidy. Had the app that usually lets me do a digital key, but still had to check in at the desk. Worked for the short stay I had. Wouldn’t go there again.

Staff went above and beyond! The Breakfast is 🔥

The staff was awesome including the ride to the airport. Highly recommend.

Cleaning staff and front desk very professional.

The hotel was beautiful and the check in/out process was as easy as it gets. My qualm is with the food. The free breakfast is what sold me on booking this stay soon was truly disappointed to discover hair in my food. I get it “free breakfast” so you kind of get what you get but it really disheartens to already be enjoying my food and then discover hair in the middle. The staff explained it away and said that it gets shipped so they’re not to blame for the hair but I saw the employee changing out the food without a hair or beard net. I have long blonde hair and

Staff and amenities

The room was very clean. The staff were very friendly.

Food was simple , but good. Area was comfortable, clean and nice.

**

Great room

My husband parked his truck in the parking lot 12/9/2025 and unfortunately 2-3 cars were broken into. Even though there’s a sign that shows 24 hour surveillance, it did not deter the crooks. Hotel accommodations was fine but hotel security needs to improve parking safety.

Great hotel

I genuinely had a very very nice stay, I have absolutely no complaints! Everything about my stay here was fantastic, from the convenient airport shuttle service to the hotel, to my super clean room, amazing front desk staff, overall excellent service all around! Thank you very much, I will definitely be coming back here next time I plan a trip to San Jose!

- Parking was terrible. Breakfast was cold, eggs, potato and oatmeal.

Great customer service

Fell in the parking lot due to wood chips in between the walkway to the hotel. A banging noise kept happening and could never determine where it was coming from. Had to call the front desk to complain. The configuration of the bathroom sink made water leak onto the floor. Never staying there again. And they charge way too much for a “pet” fee!!

Very comfortable

Great value

Very Glad you had great stay very clean room very good staff

I used the contact-less check-in. The digital key works great!

The breakfast had a large variety of items to choose from.

Clean, quiet, comfortable and good breakfast.

The room was clean, beds aren't comfortable, breakfast was not good, very minimal variety. The service was too slow. There were too many people having breakfast and not enough food for everyone. My kids were excited to get to the hotel and enjoy the pool after a long day unfortunately the pool was not heated and they had the AC running, pool was extremely cold. We stood a few minutes just like the rest of the people coming in and out. No one could enjoy that pool and there is no spa/jacuzzi. Not booking with Hampton!

Great space, clean room, easy to access.

The room outlets are very faulty; when you plug in electronics, they do not stay in, they are loose, as are the USB connections. Breakfast was nice.

Yes, but the rooms are very old and dated. The real issue for me was the smell which seemed to be in the carpets or maybe other furnishings. I had them switch me out of a 3rd floor room, which was unacceptable, to a first floor room, which was much better, but still had faint smell. Staff was quite nice and the pool liked nice. But I need better air.

Good.

Bad service

Nice room , nice breakfirst, nice staff. the only thing is the indoor pool water was too cold for the kids in the winter. and they said they can't adjust it to warm. booked this hotel is the reason for this indoor pool. but so sad.

Excellent customer service and great staff. Will be back for sure.

The shower head is very dirty , not taking a shower, otherwise good breakfast

The room was good, the staff was nice and very friendly. The only reason why I booked this place was bc of the indoor heated pool. There’s no heat in the pool it’s freezing. No matter how many times I asked I was always told that they would turn on the heat but nothing. I waited 3 hours and nothing, the people shouldn’t lie simply say sorry we don’t want to turn on the heat or its broken or something I just felt disappointed

Yes

Staff rooms where ok set up different

Staff was friendly, check in/out process was easy, clean room, and we also got upgraded to a king bed. Overall great experience and I would come back.

We needed a place close to the airport and this place was the perfect fit for us

Yes everyone was unbelievable helpful

The front desk staff was great, but we didn't get any services from the cleaner

Good

Very close to airport. Easy in and out. $10 parking charge could easily have been worse. Reception staff were great.

The pillows are very uncomfortable. We didn't go to the breakfast so I didn't rate it. The staff was very friendly at the front desk.

The breakfast options were pretty typical, but what they had was good. Our room was clean, as was the hotel lobby and hallways. Didn’t know we’dhave to pay extra for parking. And unfortunately, the pervasive smell of marijuana permeated the downstairs by the elevator. Not in our room though.

Yes

Room was clean staff was nicer at this location and didn’t have no issue with my service dog.

yes tasty

Great experience, thank you for the staff

Staff is great.

Great place to stay and extremely nice staff as well!

Didn't care too much for this hotel. Beds were extremely uncomfortable and staff lacked politeness (front desk and breakfast staff)

Very good Staff and room was clean

Breakfast was meh

There was a piece of chewed up gum on the ground by one of the beds

Friendly invironment.

Spaceous room, great breakfast, close to airport.

Horrible rooms & horrible customer experience

11-01-25 we stayed a nigh and we didn’t heard any flight or any other noises. Room 521 was clean with modern modified bathroom and furniture. View is kinda nice on sunrise. Service was great at check-in and on breakfast. Breakfast was included and served in a smooth nice vibe. Pool is too small. Parking lot is already full despite of $10 bucks charge, reception said ok to park next to the redline. Location was good for us due to night event at Art Performance Center which was only 10min drive. Check pictures please.

I

Yes

yes . very convenient.

Room was spacious and clean, the staff was courteous, and check in was super fast. My only semi-complaint is that the shower water never got hot, just warm. But that's me nit-picking.

The hotel was not up to standard for Hampton Inn. The front desk was friendly and kind. The breakfast staff was friendly and the food was good.

Easy

All great.

Helpful Staff

We only spent one night. The stay was fine. The rooms were clean and the beds comfy. I was disappointed that I had reserved a king bed and they did not provide one (isn't that the point of a reservation?). We left too early to comment on breakfast. The free airport shuttle was on time and efficient. The balcony wasn't used or useful. It was not the greatest view but there was a good sized balcony but with no furniture. Overall, our intention was to find a clean, comfortable room in a place near the airport with a free shuttle at a reasonable price and it met that criteria.

Location was also very good close to airport

Needs outside area to lounge

We had to leave too early for breakfast.

Hot breakfast was great. Nice balcony view and room was nice and clean.

Super close to airport. Good breakfast, nice staff, really quiet.

Shuttle to and from the airport was a very good service. The passenger 2nd row seat belt wouldn't buckle.

Bathroom faucet very odd

I got upgraded to my room ; so appreciate it ,thank u

View was nice breakfast was delicious

Tv did not work area around back door messy trash and cigarette butts construction? Only 1 nite stay not going back other choices

The entrance to my room had a large enough air gap that I could fit my hand between the floor and the bottom of door. This let the noise from the floor's elevators and light from the hallway to enter my room the entire night. Much of the room's fixtures appeared to have been replaced without being finished. There were many marks on the walls from removed shelving / lights, exposed cut wires on the window blinds, unconnected pipes in the shower, and what looked like a partly coved crawlspace entrance in the closet.

Pretty good

I was disappointed for a Hampto

Room was very small. No locks to the bathroom was bit annoying but overall stay i would rate good

Very nice

It was a good experience great breakfast very friendly people shuttle drivers fantastic the big problem was only one elevator was working with a lot of people staying there I realize that sometimes that's beyond the control to get good help to fix the elevator so can't really blame them but it did make for more problems especially when you stay at the fifth floor

I Highly recommend hamoton inn precisely this location

Very friendly staff

Room outside noisy from the street was terrible. Trolly dinging all night long prevented sleep and the external door seal was loose so very loud. Breakfast was below average quality and selection. Huge positive for the airport shuttle though, very convenient and easy.

It was excellent and room as photo

Just know that even though they have a shuttle, they are not a park and fly hotel. They advertise $10 a night parking but that is for the stay there only. Not sure why they have a shuttle.

I saw ants in the bathroom. Don’t feel clean. Breakfast quality has gone down. Not good as before

went with a group of friends and arrived at 4pm. would have been nice to have the breakfast/happy hour place open for us to gather in for the evening.

By

Everything was great the only downside was that the pool was closed the entirety of our stay. Other than that the gym was nice and clean, breakfast was delicious and staff was nice!

What I didn't like is that, it didn't have a bathtub 😭😭😭

it was really nice and clean. they had an indoor pool and that’s what convinced me to book but it was out of service. other than that it was perfect.

Breakfast was very good. The only complain my kids had was that the pool water was very cold.

the room was excellent

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Property is close to public transportation, just 10 minutes to the airport and also downtown San Jose. The rooms were clean and the hotel is quiet..staff was professional and courteous.

I had to cancel the reservation due to a medical emergency that my brother experienced this afternoon. I spoke with someone at the front desk of the hotel, but had a hard time understanding the conversation that we were having because of that person’s accent. I want to make sure that I get a full refund for the canceled reservations, even though it was past the cancellation date, because of this medical emergency. I can provide a letter from the attending physician at the hospital to you and to the hotel if that is required to get the refund. I am hoping that my brother will be released tomorrow morning and that we can proceed to San Jose and fly out to our respective destinations on Wednesday. I plan on staying at the same hotel that we were scheduled to stay at tonight, but only if Iget a refund for today’s unfortunate cancellation. Thank you. Peter Hoopes

The hotel was awesome. It was clean and the staff were friendly. The morning breakfast was delicious and had a lot of choices. It was close to the airport.

Staff not very friendly

Was an okay place to stay for the night.

Friendly staff!

Very clean , spacious and wonderful breakfast buffet

There is really nothing around but there is a rail line right near outside the hotel so it made transportation easy

Accommodating, comfortable, convenient, and clean.

Clean, friendly staff and comfortable.

Would have given a 5, if they had not charged for parking.

Hotel was very nice, convenient location, very clean, a great breakfast and comfortable bed. If I need to return to San Jose and need a place to stay, I would definitely return here.

No te dejan aguas de cortesia, si no lo pides, no limpian tu cuarto y no te notifican para que puedas pedirlo, no hay transporte al aeropuerto en horario crítico, gym está ok, desayuno continental básico

Convenient location

Good breakfast and clean

It was easy on easy off from the airport

Did not like the added $10 parking fee at time of check in. TV didn’t work was told by the staff oh yeah they are new and don’t work sometimes… sorry, the elevator was next to our room so the chime kept all of us up every time some one got on or off. Will definitely stay at Holiday Inn next time.

Passing through for work. Check in was easy, room was really clean. Would stay again.

I think the rooms need more comfortable chairs. The breakfast area is great and relaxing and should be open all day so that guest can sit and read, eat and relax outside the room. This will avoid for leftovers from being left in front of the room doors.

Decent stay. Room had some standard wear but overall comfortable. Staff very friendly and accommodating!

Spacious and clean

No shampoo nor conditioner and did not realize that the bottles was empty until in the shower so too late. Not good!

I loved everything about this hotel

The only thing is that I was expecting the pool to be heated

Pool was very cold but otherwise great place by the airport

Great place to relax..

Everything was great. The only thing is that when we got there to check in the guy in lobby who helped us was a little rude to us

Nice place

My visit in San Jose California was amazing and specially staying at the hotel

The hotel was convenient to the airport and the free shuttle was wonderful!

John was amazing at check-in. He helped me set up a transport back to the hotel after dropping off my rental car. We thoroughly enjoy staying in Hampton Inns when on vacation, but this was by far the best one we've been in. The room was much larger than what we're accustomed to, and the water filling station was used often by my family. Wonderful shuttle service, too.

I like the convenience of having an airport shuttle, clean rooms, only disappointment was I requested housekeeping once during our 5-night stay, and nobody came. I also don't understand why almost the entire lobby and common area is closed off, together with the breakfast area, when breakfast time is over. Only two lounge chairs near the check-in counter are available where you can sit while waiting for pickup. It was like this our entire stay, it was a disappointment for those like us who expected a spacious area to relax outside the room without having to leave the hotel, as shown in pictures online. The breakfast choice was ok for one day, but it can become repetitive if you plan to stay longer. We were expecting rotation of sausage, bacon, or corned beef hash, but only had sausage daily for our entire stay. I would still recommend the place for a short one-night stay.

Would recommend to anyone this hotel is very nice , big and clean !

Room clean hotel looked fairly new service was good I liked schedule service to air port

We had fun there with a group. They were chill as far as using what they had. Pool, gym etc. Room was basically nice. Little bit of mold in the shower, could have been cleaned better. No bathroom fan either which was weird. Also the all inclusive price doesn’t include $10 a day to park.

Indoor pool wasn’t heated. Kept running out of hot water for tea/hot chocolate and no regular coffee available 24/7 only decaf. Regular available at breakfast

All was good

For an Inn, it is a good place to stay.

Good

This hotel has everything I need along with extra conveniences, such as a water refilling station.

Very good price and clean. The eggs were not the best but I didn’t expect that because the price was so good and the waffles made up for it. Excellent overall.

The wifi did not work

Exterior overgrown with weeds. Bath sink faucet positioned in a very inconvenient place. Shower head too high to adjust. Bath towels shelf too high to reach.

This Hampton inn is conveniently located near the airport and right on the light rail line. If you have a car parking is $10 a night and there is plenty of parking the breakfast hours are very convenient 6 to 10 a.m. and have a good variety of food there's an indoor pool exercise room the rooms themselves are very spacious and comfortable

Very nice hotel. My grandkids loved the room with a balcony, and they loved the indoor pool.

Everything was great and all but, when I checked in, I asked for late check out, come time to check out the cleaning staff came knocking like 5 times, and the front desk even called me to ask me when I was planning on checking out. I understand wanting to clean the room, but if I was allowed late check out why would everyone check on me multiple time while I’m getting ready to leave. It was just really irritating.

Amazing staff especially front desk service, this is my favorite place to stay when coming to San Jose. I recommend this hotel to all families or single people.

The room was a good size but not being able ti check in at our check in time was the worst part. We arrived at 3pm and were told 5mins then asked again and told 5mins again the 3rd time I said do not tell me 5 mins

Great stay and close to everything.

Clean & close to airport

Overall it was ok no major issues

Clean and quiet

comfortable stay

We would definitely stay there again

Inconvenient placement of faucet in bathroom sink

na

Nice room, close to airport.

convenient

The rooms were large and clean. I would highly recommend this hotel.

The staff is very pleasant and helpful. We enjoyed our stay.

met all my needs room with amenities micro/ small refer private shower toilet area separate from bathroom sink great for me

Convienent

La seguridad

2. front desk women staff are very nice & helpful but all men are seems not helpful & no smiles to greet customers 3. pool was the one of the reason to choose your hotel but we couldn't use it because too cold. requested front desk but keep saying not available. 4. breakfast area only opened during 06-10am. hope this area open during evening time also for talk & coffee because there is no place sit down (other hampton was available but not this place)

Good location room was a bit rundown. Bed was uncomfortable. I also asked for extra bath towels and didn’t get them.

This very eco-friendly hotel doesn't have hot water in the showers. I ran the water for 45 minutes hoping it would warm up. Very clean and new hotel but I will never stay here again.

Very nice and clean!!

The front desk person was rude

Staffs were nice but the breakfast had very few selections. Also, the elevators didn't feel safe on them.

Great breakfast! I loved the breakfast area, spacious and clean. The room was clean and spacious also

Close to airport.

Close to airport but nothing else is near by.

Overall stay was good. Bathroom faucet to far from sink. Makes it hard to wash hands.

No c Lighting in main room very dark.

Very clean and friendly staff. Will stay at Hampton Inn &Suites again next time in San Jose, Ca

Staffs and services are amazing.

The room was close to Pay Pal Park and the Mall. We were there for Enchant Christmas, so it was in a perfect location. Check in was super easy and quick. The room was spotless and had everything we needed. Lots of delicious breakfast options, too~

No parking for straight trucks. Be careful before you reserve… no nice people.

Modern, clean and spacious hotel and rooms. Satisfying breakfast in a comfortable and spacious area. Love the fireplace with loveseats. Very convenient location. We made reservations because it said complimentary parking but they charged us $10 per night!!!

Once arriving at the hotel, I had to wait another 10 minutes minimum for someone to even come to the front desk. Then the guy acted like he was put out having to check me and another guest in.