MainStay Suites John Wayne Airport by Choice Hotels

Staff was very helpful.

Included breakfast was good - not self serve. Line up, and be served one plate of scrambled eggs, sausage, hash browns and pancakes. No bread for toast, no bagels, no cream cheese or spreads. Small muffins, coffee (bold only), hot water, and apple juice. Not the best, but not bad if you like just what they offer. Might stay again, if no other choice....

Overall nice spacious room. Walls are thin so noise from neighbors can be easily heard.

This place was the worst place I’ve ever stayed because they walked into my room a while. I was taking a shower and getting ready. I was completely naked and made me feel uncomfortable, unsafe, embarrassed, and everything. I never recommend this place. They do sexual harassment here.

surprisingly a really great stay

Outdoor pool , hottub , breakfast all good

Location not great

OUR ROOM SMELLED LIKE PEE. THE BATHROOM SMELLED EVEN WORSE. I HAD TO SLEEP WITH THE DOOR OPEN ALL NIGHT BECAUSE THE AC SMELLED SO BAD. MY SISTER WAS IN THE ROOM NEXT TO ME HER ROOM SMELLED LIKE A SMOKER WAS IN THERE FOR DAYS SMOKING. STAFF REFUSED TO GIVE US NEW ROOMS OR A REFUND. MY SISTER LEFT THE PROPERTY AT 3AM BECAUSE HER KIDS (AGES 2 & 7) WERE FEELING SICK FROM THE SMELL. I HAD TO SLEEP WITH THE DOOR OPEN ALL NIGHT BECAUSE THE AC SMELLED SO BAD. THERE IS NO PARKING IN THE PROPERTY. HAD TO DRIVE FOR OVER 20 MINUTES LOOKING FOR A PARKING SPOT BECAUSE ALL THE SPACES WERE TAKEN. WE WERE IN ROOM 357+358. WE HAD MULTIPLE FAMILY MEMBERS WHO ALL SAID THEIR ROOMS SMELLED TOO.

elevator not working for entire week Landscaping all around need better care

Great experience

Mario

I really liked this hotel but the TV system and the wifi were so bad in my room that I probably won't stay here again. If those things are not important then it is a great place to stay.

It's clean Second time I have stayed here in the past 4 months and both times the wifi has not worked the entire stay.

Great location! On weekends kitchen staff needed help. USB ports would be nice in the rooms. Empty outside trashes more often. Great value for money.

It was nice and a Dtarbucks and Dennys in the parking lot was great location .

Everything was fine.

Only stay there for one night. The bathroom had a long black hair on the wall. Bathtub had blue stains

Convenient hotel and hot breakfast. Room/building was dated and in need of repair. No utensils or plates were provided. Property definitely needs updating but a great value for what you get.

Great value for the location and pretty good continental breakfast The TVs are very small

Stay again I would love too and the breakfast was great

Great experience. Great location.

Exceptional

Room not as described. The hallway, elevator, and patio reeked of urine and weed. I was there for a business trip and needed WiFi to do my work. The WiFi never worked. I reported it several times, but it never fixed. I asked to speak with a manager and was told he/she was not onsite. Terrible experience. Not recommended.

Nice and clean Elevator wasn’t working

Great location

Exceptional

Exceptional

Very good

We loved this hotel. It kind of reminded us of Hawaii with all the garden settings. Room was very nice and clean.

I have a service dog and they want to charge me 300 dollars for hair on the floor!! And they said I stained towel which was my dogs foot prints on a wet towel because the shower curtain doesn’t work properly!!!

Very quiet, nice pool and spa areas. Parking is a bit chaotic.

The location is superb ! Staff are friendly, answers questions promptly. Stayed for two nights no cleaning was done maybe because i did not request for it . Pillows , sheets smells fresh matress is comfortable. Towels are rough on the skin maybe a softner to smoothen. Peacefull area . I will surely come back .

This is basically an extended stay type hotel, which works well for business travelers. I was only staying two night, but was surprised they wanted a 250 security deposit.

It was okay

I didn't receive a receipt for my stay and the clerk said I would get one through email! I still haven't received one and today is Thursday June 4th. I don't appreciate being played or lied to,. We checked out on Friday May 29th! Where is my receipt! I also think that 200 dollars is to pricy for incidentals when most hotels charge 100 or even 50 dollars! Not very satisfied right now!

Nice property, but for room deposit they put through as charge, and it still has not been refunded.

I have been in other hotels and this is the first one that doesn’t do room service.

Exceptional

Nothing ,toilet clogged Toilet and elevator broken Staff not nice

Exceptional

View

Convenient, comfortable, friendly staff

Room was great. Breakfast could have more variety.

Staff was kinda rude and not friendly at all.

The room I got was suppose to be not smoking but it smelled heavily of cigarette smoke. There is no actually stove or dishwasher in the room. They have a one mini countertop stove that they take to your room upon request as well as the dishes and silverware. They do not take out trash, fill towels, toilet paper, or soap during duration of stay. Unfortunately it is very poorly maintained. Upon opening one of the room darkening shades one of the handles fell off. The bath tub faucet and shower head are barely hanging on for dear life. You have to be very careful when using them. The TV does not have any Internet so you just watch what's on satellite TV. They use vouchers for breakfast which I actually prefer as to avoid any breakfast chaos with a family of 6.

Very good

Room was clean, spacious; beds were on a softer side. Hot breakfast was very streamlined, it satisfies the goal of 'fuel for the body'. Couldn't tell how many guests were staying next door, their door was constantly knocked by different young men, all similar age from the time we checked-in until we went to bed. WIFI was tricky.

Very good

Rooms were clean and staff were very nice. i would definitely book at this hotel again i had issues connecting to the WiFi on my computer but on the phone no issues

Very good

Excellent value and location. Breakfast could have more choices and variety. Parking lot is limited and tight

el hotel Está muy bonito muy bien la ubicación pero lo que no me gustó es que no limpia en diario las habitaciones yo me quedé casi una semana y me dijeron que Solamente le limpiaban de seis a siete días de hecho en la semana que yo estuve ahí solamente dos veces me hicieron el servicio de limpieza

The pool and the hot tub didn’t work has been closed for three days. And the toilet had to be plunged. Overall the place looked run down. But Steve was great. Staff was great and the ladies cooking breakfast were great.

The amenities are great and the room is relatively big with a living area and a balcony. Breakfast is great as well. Overall, great value for the price.

Rooms where not clean, elevators weren't working properly, the room smelled humid couldn’t stay had to leave loose my money and book at Embassy Suite.

The room was clean and perfect for an extended stay. The bathroom was a bit challenging. The shower was difficult to adjust and some water ended up on the floor.

The room was good but the staff was very unhelpful everytime you ask for things they say they will bring it to my room and never did. And the internet was horrible cant even connect to internet throughout my stay and I staff and just laugh about it and no help at all. Also breakfast time the cook lady wasnt using a tong to serve the pancake instead she using her hand (no gloves) to pick up the food to put it your plate..very unsanitary god knows where she touch using her hand and serving food too ppl….

Excellent

Outside facilities are nice. But the rooms are not clean to standards - moldy and spiderwebs

Smell of the room is really bad, there are bugs on the bed, no internet connection

Internet connection was very bad. Not suitable for business trips.

It’s was nice and the hot tub was relaxing. Room was spacious and good!

clean room, good breakfast, but no elevator's on service. front desk was not at the front when need it.

A great night's sleep in a comfortable bed and roo.m.

Very Clean spacious rooms. Very clean property. 3 story/large outdoor complex. Had to use stairs. One elevator was out of order. Parking a little far from rooms. Newly renovated. Everything was clean except for the shower head.

Unhygienic. Multiple bugs in the bathroom. Front desk staff unapologetic and refused to provide refund for unkempt conditions.

staff was helpful, breakfast staff was friendly, fast and hardworkers. Hotel was pretty clean. Parking lot gets full quickly and elevators need some work. After all, great hotel for a decent price, I would come back again.

Staff friendly. Clean rooms.

free breakfast but there's no choices, scrambled eggs, sausage, pancake everyday ! no fruits

Very clean room. Bed was comfortable and the room smelled good which is uncommon

Room was nice but cleaning was mediocre hair in the tub and the tub stopper was useless didn’t hold the water at all for my kid to take bath, crazy there is $200 deposit. I didn’t due my diligence before booking, however the way that parking is set up it’s definitely not worth my $200 being on hold, lol. the housekeeping staff doesn’t seem that friendly & room smell a bit musty ac as well, like an senior citizen home or something, never again :)

This hotel does a good job for a budget hotel; the staff keeps it clean and there's plenty of security to make you feel safe.

We had real difficulty getting a decent Internet connection and both TVs didn't function properly. One you couldn't even tune in when you could turn it on, the menus didn't work. The other TV wouldn't turn on. I expected that the room might have a few kitchen items like plates or silverware and there was nothing so it was sort of hard to warm up food no paper towels or anything. Otherwise to stay fine.

The rooms are very good. Spacious and comfortable, the bathroom fixtures all work well the breakfast is good but aways the same. Now for the not so good, some of the lights in the room don't work, the elevator nearest to the lobby has been broken for over a month, they allow people to park cars where they should not, finally, their Internet service is really bad and spotty and it can be very slow often. If you have to do any work on a laptop this makes it difficult and frustrating

The WiFi is not working a lot of the time. No WiFi reception in many region

I was vey happy with this hotel considering its price! The hotel itself is very clean in very safe area. The staff is super friendly. It has free breakfast although I wish they have healthier items ( it’s same every day : pancakes, hash browns, sausages, scrambled eggs, cereals and mini muffins , coffee) but breakfast staff is super friendly. It has full sized fridge and microwave oven, and coffee maker in the room. Highly recommended

Breakfast was ok. Appreciated not having to drive out for coffee in the morning

1

The building old and smoky.

We stayed in the jacuzzi suite on the 3 floor the room was clean however once we got in we called the front desk to tell them about the loud toilet that kept running every 5 mins. The maintenance guy came up to fix it for 3 mins then left the toilet started running again within mins. The other issue is that all other entrances close at 11pm. Meaning if you don’t enter into the main lobby you will not be able to get in. Which would have been great information to provide us with on the 1st night. We had to go the front desk every night thinking it was our key that was causing us the problem we found out on our last night 3 that the only way in after 11pm is the main lobby. We came to visit Disneyland which doesn’t close until 11pm. All the parking is very far from the lobby so that long walk every night was unnecessary. Especially when you are forced to walk through the main entrance but there is no real security so that begin required was more of a hassle then a safety matter. Especially when this information was NOT told to us the day we checked in or the 3 times we came to the lobby after 11pm.

Nice

B

Nice hotel, but elevator was not working. We would have liked towels refreshers each day.

Clean room and nice staff. Great pool & jacuzzi! Would definitely stay again.

The breakfast is fine, the room is great, the outdoor seating is good. The internet service is VERY bad, it has been bad for the last 3 times I have been here. The elevator closest to the front desk has been out of service for the last 2 weeks and it doesn't seem its going to be fixed any time soon.

They only clean the room once every 7 days( when you check in and ok every box on agreement, you don't realize it's in there), so you have to ask for clean towels additional coffee for the room etc. The mattress was ridiculously soft, so no support and both had sore backs)

Shuttle to and from the airport was helpful, decent breakfast, room was clean and spacious. Didn't care for the $200.00 deposit that was put on my credit card even after room was paid in advance for.

We’ve been coming to this hotel for Disney trips for over 8 years. Usually it’s a good stay. This time was different. Our room was filthy. The curtains were caked with dust and the bathroom floor didn’t look clean. The shower drain kept getting clogged. The rooms are starting to look a bit beat up. Over all it was okay. We went for a last min Disneyland trip so didn’t spend much time in the room. Just to shower and sleep. I don’t think we will be returning.

Awesome breakfast but room keys didn’t work for second day and we parked on backside, thus having to walk around with our stuff to get keys reactivated

Breakfast was really good freshly perpared. Room clean, very quiet. Great stay

Great size room and comfortable bed. Very convenient to travel to Anaheim and neighboring areas.

Great personnel, nice hotel

The breakfast is terrible. The cleaning terrible customer service is terrible.

Room was clean, plenty of parking, elevator was broken and we were not informed when we checked in, a map showing location of room was not provided by front desk, we stayed 2 nights but our keys were only programmed to work for one night, no apology from front desk regarding keys, breakfast was okay but they were out of coffee with an hour to go before the end of breakfast time.

We loved the amenities that the hotel offered, the breakfast was great! Free parking. The only thing is that you have to ask staff to clean your room. They don’t come by everyday or atleast every other day. The ladies serving breakfast are nice some days other days not so much.

Clean rooms and friendly staff.

Overall, at $397 for a Monday - Friday stay, it was a great option. Despite this, just because it was affordable doesn’t mean we should have to put up with a rude staff and the smell of straight garbage any time we wanted to wash our hands or brush our teeth.

Have stayed there many times over the years. Very convenient to my usual business there, and always a satisfying stay.

Breakfast was the same everyday. It was okay. Our room key never worked and the elevator was broken. The room was clean.

Breakfast wasn't that great. Same set of food every single day. WIFI is not reliable and too slow.

Room was ok. Dont walk barefoot on the carpet. Tub was filthy. We cleaned it and the white washcloth was black. Breakfast was terrible. No coffee creamer. Parking is limited. Lots of noise.

Room was basic but very good size. Staff were great and friendly. Breakfast was good and warm. Nice way to start the day but a variance in the menu would be nice. Parking included was a bonus. I would stay in the future.

The rooms are spacious, it includes a fridge which make it great if you are going to Disney and prepping sandwiches or fresh fruit. The breakfast was also great, pancakes, scrambled eggs, sausage, hashbrown and oj or apple juice. You can even ask it to go.

Rooms were

Super spacious and very clean. The property was inclosed which we appreciated. Would definitely recommend.

The room had a smell as soon as we walked in and fridge/freezer were open and unplugged to air out would be my guess. The bed was lumpy as were the pillows and found a couple of ants in the bed. Definitely will not be going back. The feont desk staff was nice and courteous

Nice breakfast . Bedsheets smells

I was extremely disappointed in my stay.

They only had parking for one of the three nights we stayed. The second night the lot was full and we had to wait for more than 30 minutes for them to arrange parking next door. The next night the lot was full again so I had to leave my car in the check in area. The staff was not very helpful and did not communicate what was going on while they were trying to arrange the parking. The bed was uncomfortable and the pillows were terrible. The two bright spots were that the grounds were very well kept and the breakfast was served rather than just being left out to get yourself. Other than that I would not stay here again.

The room was clean and smelled good upon entry. I had chosen this hotel because they served breakfast and had a laundry facility. We were traveling for greater than a week and needed the laundry facilities. Upon arrival, only one of the four sets of washers/dryers were in service. Then the change machine did not work. When asking at the front desk if they could make change so I could finish my load that was already in the wash, they could not provide coins but would send the maintenance man to check the change machine. They just put an 'out of order' sign on that machine too. I had to go to a local store a mile away, stand in line to get extra change. This was quite disappointing and frustrating! Breakfast was served later on the weekends, and unfortunately, we had early appointments on the weekend, so only took the food to go. It would have been nice to have fresh fruit or yogurt, or muffin along with the eggs, potatoes, and pancakes. It was functional, but the service was definitely lacking.

It’s was okay

The facility was clean and the staff friendly. Breakfast was good, but only dairy based creamer was available, so I had to get my own for day two. The only real negative issue was parking. The first night I found a spot, the second night of my stay there was no parking and the check in driveway was also full. I had to circle and wait at 1am for a spot to open. I'm not sure if the problem is not as many spots as rooms, or multiple cars per room.

Decent stay. Room was clean but needed some updates. Shower pressure was strong and hot! Yay! Bed was comfortable. Breakfast was ok. Workers, in general, were not the friendliest. I also did not realize that the room door opens to the outside, I prefer an interior door hotel. Seems safer. Plus this neighborhood was not as upscale as I had hoped. Overall, I was satisfied with my stay, for the most part.

The room and Breakfast was very good. Did not like the fact that they put a 200.00 dollar refundable charge on my credit card that is supposed to be credited back in 5 to six business days.

Everything is great, but their Internet service leaves a lot to be desired, it is super slow and the employees refuse to schedule your room cleaned, they tell you they only clean once every 7 days, I was there for a week and booked another week back to back, the front desk was very reticent to schedule a room cleaning, even when I explained that I was already there for a week. I am sure those directions come from management and not the staff.

I really enjoyed our stay at this hotel. It was reasonably priced with a lot of amenities. The room had alot of space with a living room and two tvs. The fire pit/pool/jacuzzi area was nice my family really enjoyed it. Clean property felt safe and loved the free parking.

So so

There was a concern with the hair dryer and it was addressed immediately. I have stayed there a few times and will return.

Rooms were clean, they offered breakfast, and staff was very helpful.

Falta de cuidados en línea general nada que ver con las fotos publicadas

It’s old no updates

Everything was just right for what I was there for

The room was on the main floor, and very clean. Staff helped me when I got lost, all the halls look the same! I would come again.

All good

The breakfast was good and staff was very helpful

Great stay just needs better breakfast options

Everything was great. Room was clean, breakfast was delicious and was pretty central to everything we needed. Theres even a dispo right across tbe street if thats your thing. The only thing i didnt care for was that the hotel has no conditioner only shampoo so we had to buy some at walgreens. Otherwise would totally stay again!

Very comfortable and clean. Spacious rooms.

Hotel was quiet, clean and the staff were super friendly I will be staying here again !

It doesn't look like much, but great stay. Clean, comfortable beds,. Parking is a little rough, but would certainly stay here again

Clean room, great hot breakfast, nice staff. Parking is really bad at night, especially on weekends. There’s a lot of double parking and cars illegally parked in fire lanes, which could be dangerous in an emergency. Very slow internet. TV reception is very poor. C

amazing room amazing breakfast

Its was ok

Breakfast was the same every day, the kitchen ladies are not too friendly. We had no hot water the first two days we were there, no housekeeping or room service , I was told they clean the rooms every 7days. I spent a lot of money and don’t recommend this place I won’t be staying again. Also the first night we were there some drunk guy was running his mouth and playing loud music on his speaker and telling obscenities out of his window and the hotel staff did nothing about it.

BREAKFAST WAS NOT GOOD, FRONT DESK NEVER PICKED UP THE PHONE. YOU HAD TO GO TO THE FRONT DESK TO GET ANYTHING, TOWELS, ETC.

Wasn’t welcoming, it was like I had to force the staff to say Good Morning or hello.

very good hotel, good services

Intenet connection was spotty

Bathroom could use a shower curtain liner and the pole should be adjusted so that the wall doesn’t get wet. Staff was friendly. The breakfast was adequate enough to have some nutrients before going to Disneyland. The grounds were clean and the property was pretty quiet. Just be aware that if you stay till closing at the parks, you may not have a parking space available however they did accommodate us by letting us park in areas we should not have parked in. Keep in mind we were there during spring break.

It appeared there were long term tenants - and the incredible pile of garbage (all neatly bagged and stacked) at the elevator/walkway was a bit overwhelming . Great airport service, kind staff, looks like everyone is trying and wanting to improve.

Compare to other properties that i have stayed, breakfast was a reasonable serving , i liked it. I did use the pool, it was nice clean, towels were provided and i really enjoyed my stay.

We had a Terrible roach problem and their attempt to help is to have a guy come in our room and wipe the roach off the wall and spray Toxic chemicals on the walls when we were tired and had to sleep with the patio door open so we could breathe!!! No accountability and I NEVER got my discount! But the breakfast lady was Pleasant and the highlight of our stay!

Breakfast was fresh but skimpy

Negatives, one of the beds was rock hard the other was broken so we just sunk into it. The refrigerator was leaking water constantly inside We found spiders in the room daily There was debris left behind from other guests that housekeeping failed to clean. Housekeeping only serviced every 7 days. The room smelled musty and moldy every time we walked in. Overall NOT happy with our stay!

Good hotel, rooms are large and include a desk, couch fridge, microwave, kitchen sink, 2 tvs but no range. The breakfast includes sausage, eggs, hash browns and pancakes. The only bad thing here was the Internet service, it was painfully slow throughout my 3 wee stay. I even mentioned it to the front desk twice, they said the would check it but nothing ever changed.

Nice staff, uncomfortable small beds, same breakfast everyday

I loved staying here with my family! Strongly recommend!

Great stay

The breakfast wasn’t good. Not a lot of options and few things to choose from

Nice area, plenty of dinning option. Staffs are friendly.

Breakfast is the same items everyday. The hot tub was cautioned off for part of the stay, and the pool looked pretty cloudy so we did not use those amenities. Room was very spacious which was nice to have. I left a bag of candy on the counter that i didn't realize was open and some ants found it before i noticed. Overall for the price this hotel was decent and the staff was very nice.

Breakfast was bad. No choices.

Super nice suite. The free breakfast is get what you pay for.

Breakfast not even good n there is no fruit such as bananas, oranges or apples.

Big spacious room. Balcony was the bonus. TV wasnt working well until i called the lobby and asked and they told me the tv wasnt for the wifi and only had basic channels. Breakfast options were good. Checkout was at 12pm.

Clean room

The room was clean and the staff was nice overall, we stayed there for 3 night and the breakfast was the same thing during those 3 days, also the check in and check out time were not really good for our schedule

spacious suite . did see some insects in the room . Over all decent value for money . Breakfast was okay.

Love the hotel, I will be back.

Okay stay. The rooms were clean and the staff was really nice, the only downside was there was no WiFi, the beds were pretty small and the hot tub water was green, good enough hotel to stay in if you just need a place to sleep. Also if you request an early check in they charge you $56.

Good service.

Clean room, staff friendly, hot tub was okay and breakfast was good, they even offer to go boxes with full breakfast.

Loved the room and atmosphere it was very warm and welcoming. Rooms were clean and very comfortable. Only thing that was not so enjoyable were the beds they were slightly uncomfortable but other than that the room was amazing

Fresh breakfast…limited options

Geographic location is fine if you are okay staying away from more congested areas (e.g. Disneyland); however, you do need a car to travel from location to location. Adjacent Avis/Budget rental facility was super helpful. Check that your tub & toilet drain and flush properly. Ours did not and we had to call the front desk for it to be serviced. Be sure to tip cooking staff. They worked hard to provide fresh food and serve it efficiently.

It was clean.

Great spacious room and clean

Greenidge was a problem’ towels and for 6 days no cleaning

N/A

“Kitchen” is a good sized fridge, sink and microwave. No stovetop, can’t really cook anything. WiFi is BAD, asked the front desk and they said “only strong enough to read an article.” We had to move hotels bc we work from home and couldn’t do that with the WiFi there. There was also not enough parking, had to make my own parking spot next to a curb/planter. Rooms are decent sized. Convenient location. Breakfast was good and could take it to-go.

The rooms are very outdated. I was expecting something nicer

Room was nice an

Clean room and amenities.

There was also a limited amount of amenities within the room. Mostly just very minimal towels and no conditioner or body wash it's shampoo. These things are not necessarily complaints just things I noticed that were a little different than most other hotels I have stayed at. I would stay here again it is just worth noting they had less than most other hotels I am used to. I cannot stress enough though that the staff were very wonderful. Also I went on a run outside the hotel and the area seemed safe which aligned with what the staff told me when I asked.

Perfect and convenient for the night before your cruise. Shuttle service was offered

The room was clean. The hotel is older but overall a nice stay

Rooms were clean, but a little dated.

Had big fridge,microwave, coffee machine ,2 tv’s . They cook fresh breakfast in the morning, free parking . Had good experience.

The toilets are so short built for toddlers!! Wallpaper in bathroom starting to peel. The blankets were shabby unraveling on edges and the curtains were torn both need to be replaced It was clean and friendly employees and breakfast was nice I think it was room 315

Staff was kind

There were so many things wrong w the room I will never go back. A bright automatic "motion sensor" light went off if anyone woke up in the night to go to the bathroom. Even after maintenance came and "fixed it," it still went off. I finally had to unscrew the light bulb and put it in the bedside drawer to get any sleep :/ Toilet was clogged and didn't flush when we arrived. The sliding door to the balcony was stuck and barely/extremely difficult to open. Shower water pressure was super weak, and the water in the shower didn't drain well. After 5 minutes it started to pool in the bathtub and build up. Bathroom sink stopper did not work. They give you 2 towels if you ask for a full set. The neighbors in the next room were so loud and pounding on the walls the whole 5 days we were there, day and night, woke us up how loud they were. I can't even imagine what they were doing to make so much noise 24/7, was horrible and made our heart race. The POWER WENT OUT every day we were there if we used the microwave. The light on the microwave didn't work. Also no guide button on the remote, you have to flip through each channel to see what's on. The only thing we enjoyed was the breakfast. They make plate for each person, incl. pancakes, hash browns, scrambled eggs and sausage. With juice and coffee, was great. Rooms need so much work tho, and deposit is most we've ever paid $200!!! Crazy! Do not book here

The room looked a bit outdated and there was no premium streaming channels

The room was nice, roomy and clean. Front desk and kitchen staff are very nice and helpful. Great location for us too. Definitely recommended!

The breakfast staff were amazing.

Bed was hard, pillows went flat, shower water was coming out too much spread, so it was hard to rinse my face. I asked for a shower chair cuz I have sciatica but they didn’t have any. We stayed for 4 nights, and they never cleaned our room. We will go to other hotels next time.

They said there is shuttle in lax airport but there is none U search airport shuttle to Lax and Expedia give me this but we spend a lot of money for uber if I know I will not book that hotel

Overall, this stay met my needs but the room was dated. Bath area could be updated with better materials, and adding more amenities such as liquid body wash and lotion would be nice!

The room was very clean and comfortable. The suite had everything you need to feel at home. Complimentary breakfast was a 10/10.

Amenities were poor - not even enough blankets and pillows for the people in our room.

The hotel room and pool are beautiful. Bed is comfy, lots of pillows, nice blanket. Really good breakfast, and the snacks in the lobby were handy. But on the 2nd night i noticed a swarm of ants on one of the end tables, and then a few were crawling on me. Also, not enough parking due to many people parking crooked. Other than that it was great.

Beds were a bit firm for side sleepers. Breakfast was eggs, hash browns and pancakes but low quality food. The eggs tasted like hard boiled scrambled eggs. Super rubbery and

Yes everything was great

It was very nice, just didn’t clean our room

It was a full breakfast but low quality food. The eggs tasted like hard boiled scrambled eggs. It wasn't real maple syrup for pancakes. All in all, clean and a good value. Just don't plan on swimming unless it's hot out. And don't expect breakfast to taste good.

Good

The staff was outstanding went above and beyond, room was in top shap belcony clean with two charis, no tv in sitting area only in bedroom

love that place .breakfast was good and it was free :-)

ok. Bed was comfortable. Room was clean. Maybe a few more towels, Hair dryer was not very powerful, and power button was broker. Overall, not bad. Staff was friendly, and helpful. Shuttle was quick to pick up.

Room was clean , big space

Smells like smoke upon entry. The room was extremely dirty, so was the bathroom. I had to clean it myself. The bathtub had hair in it and the sponge was black after cleaning. Prior to booking my reservation I contacted the front desk Hotel staff to ask about storage for my items and early check-in. Upon arrival, I was not granted early check-in. I was first instructed to leave my stuff in the Hotel lobby unsecured and unsupervised. After asking to speak with a manager, they allowed me to put my items in what looks like an old restaurant that is no longer open by the lobby. I had to put my refrigerated food items in a freezer not a refrigerator. In which it all froze. Upon check-in on Saturday, I asked to speak with the Hotel manager about these concerns given, I ask these questions prior to booking. I was informed that there’s no manager on duty on the weekends and the manager would reach out to me on Monday. My intentions were to also speak with the manager about my disability and health condition. In the event, The ambulance needs to be called due to being on chemo, I needed to make sure that my insulin would be stored safely that is kept in my room. The second day of staying in the hotel my insulin froze in the refrigerator. It is now spoiled and not viable. That’s $5,000 worth of insulin down the drain. Every front desk person I’ve spoken to has not escalated my concern. They only put a note on my account. No manager has contacted me still.

TV remote didn’t work. No conditioner or body wash in the shower. Room had a constant “creaking” noise even if it was on the 3rd floor. Vanity area was too dimly lit, even with all the lights on. Staff came inside the room unannounced as I was packing before check out.

Don't know what has happened to this hotel. I had a great experience last summer.

Great room! Big suite very clean and nice. No cutlery or dishes but there is a sink for after you are done eating your leftovers with your hands. Would recommend and would stay here again!

Yes

Room was ok kind of stuffy ..no Internet..quiet place though I can say that

Very impressive staying like home

Staff was great.

Was okay.

Don’t get me started on the parking lot. I’m going to need an alignment after staying there this weekend. It is so uneven and bumpy, it’s not right. The only saving grace for this place is the sweet ladies in the breakfast bar whipping up the best pancakes and the coffee was good.

Room was outdated, staff wasn’t friendly, breakfast was terrible (same exact menu, greasy unhealthy fixed menu), no house keeping service which was not mentioned on the site.

Ants everywhere.

Room had mold growing under the kitchen sink so requested another room immediately. The front desk staff lady was kind and understanding and switched my room. When I got to the next room it smelled better and no mold but amenities were scarce. Only shampoo dispenser in the shower. No shower gel or conditioner or lotion. Luckily my stay was only one night. Won’t select this hotel in the future.

The stay was fantastic! Staff was helpful and the onsite amenities were great

I recently stayed at this property, and unfortunately, my experience was disappointing. The bed had an unpleasant odor, as if the sheets hadn’t been properly cleaned. I also experienced repeated key issues—having to reset my access three times over just two days—because the key often wouldn’t open the gate or my room. On top of that, there was a strong smell of weed lingering in the hallway. Overall, I would not recommend staying here.

Room had spiders and mold staying to grow in the bathroom. When we arrived home we had spiders in the luggage and had to throw away several items incase spider laid eggs on them. Reached out to management immediately and still haven’t heard back. It’s been 5 days

All good

Its was good experience

It was a good price in a good location. The room was very nice. I had a full refrigerator microwave sink. It was very quite uncomfortable. I enjoyed my stay. We’ll stay there again.

Despite this incident, maintenance work continued inside our room for more than thirty minutes while we were trying to rest, with no consideration for our comfort or privacy. The property manager stated that he would escalate the issue to his superior; however, no follow-up ever occurred. I have since sent multiple emails, all of which have been completely ignored. This level of service is unacceptable and falls well below the standards expected from a reputable hotel brand.

Was there for work. The internet didn’t work the entire stay. Staff could care less

Great location, newer hotel with nice appearance, staff friendly, good breakfast, spacious room with full-size refrigerator and microwave. No utensils or dishes for the kitchen but the front desk provided plastic utensils, and Walmart is not far away. Too cold to use the pool, but the pool and hot-tub setting is nice. Would definitely stay there again.

Everything was clean and organized.

My room was very clean and ready the 3rd time that I arrived at 11:00 at night. To qualify that, the 1st arrival was before check in, 2nd was 20 minutes prior. The people were great, but stressed, seemed understaffed. Parking was near non existent due to work crews and huge trucks. They were also quite noisy around 5:30 am. The woman fixing breakfast was great, especially running it on her own! She needed help. The place was a little run down, blinds broken, old tv stands, etc. Employees made the rating good, averaging everything out.

Overall experience was nice

Was the perfect stay for our Disney/universal trip! Clean room and nice staff! The hot tub was a great plus!

Quiet room, nice bed, cooked breakfast by cute workers.

The room was super quiet, nice size, comfortable bed. I will stay here again. I kind of felt the room could be cleaner though.

Updating. Not very clean and very loud. The back door was open when I checked in which was unnerving. The whole set up was confusing

Staff was awesome!!!

Staff was great, rooms were decent. The wifi in the rooms lacked a little bit. Was happy to have the room that I did.

Staffs are nice. Room is clean.

Very clean, staff was nice and helpful, only thing was each day you’ll usually have a problem with your key and you’ll have to go down to ask them to fix it. Breakfast is okay, overall it was super clean and nice!

It was good. We stay for 3 days. However, they did not clean the room or change the towels.

Smells like smoke upon entry. The room was extremely dirty, so was the bathroom. I had to clean it myself. The bathtub had hair in it and the sponge was black after cleaning. Prior to booking my reservation I contacted the front desk Hotel staff to ask about storage for my items and early check-in. Upon arrival, I was not granted early check-in. I was first instructed to leave my stuff in the Hotel lobby unsecured and unsupervised. After asking to speak with a manager, they allowed me to put my items in what looks like an old restaurant that is no longer open by the lobby. I had to put my refrigerated food items in a freezer not a refrigerator. In which it all froze. Upon check-in on Saturday, I asked to speak with the Hotel manager about these concerns given, I ask these questions prior to booking. I was informed that there’s no manager on duty on the weekends and the manager would reach out to me on Monday. My intentions were to also speak with the manager about my disability and health condition. In the event, The ambulance needs to be called due to being on chemo, I needed to make sure that my insulin would be stored safely that is kept in my room. The second day of staying in the hotel my insulin froze in the refrigerator. It is now spoiled and not viable. That’s $5,000 worth of insulin down the drain. Every front desk person I’ve spoken to has not escalated my concern. They only put a note on my account. I’m very disappointed in this experience.

The room was clean and the staff was courteous and helpful. The hot breakfast left a little to be desired. Sausage links, pancakes, eggs. The pancake

Awesome room for the price!

We had ants in our bed, breakfast wasn’t great they don’t offer enough stuff and it’s the same thing everyday.

It was a great stay. V

Clean, clean pet friendly staff and close to Disneyland. Not a lot of food in the area though.

My room was given to someone else

The worse part of the whole stay is parking. The lot is tight to begin with and since there aren't enough spaces for everyone, people park in odd places making it every more difficult to navigate.

room was great! I would stay again!

Breakfast is great!

I checked in and got to my room, turned around and check out immediately, the place was filthy, there was people working on cars in the parking lot, the patio door was left open and the room was full of bugs. NEVER AGAIN!!!!

Service was good.

Staff was great and the room was clean

The room was dirty and the toilet didn't work at all even after maintenance came to fix it.

It was just ok. Good for the price. Bed was a bit uncomfortable.

Room was fine, staff is not friendly, especially during breakfast

All of the above

Room was very clean and staff was courteous. Long walk to front of hotel.

Most everything was good! Breakfast was really good and the WiFi was really bad! Looks like the WiFi has had problems for awhile now, looking at past reviews. Would stay here again if tge WiFi issue is resolved.

Front desk staff was horrible. One guy didn’t want to help with anything and told us wrong information. He huffed and puffed when we asked for towels because he had to sit his phone down. Other questions he would just say “ask my coworker.” They were extremely rude and unhelpful. The room was big, but old.

Our family went on a beach & Disney trip and this place was amazing for the price. It offered hot breakfast daily and even though it was the same thing daily ( hashbrowns, possibly powdered scrambled eggs, sausages, and pancakes) the kiddos loved it and one less meal I had to buy. FYI they make the plates up and you need a ticket. When we asked for extra sausages they gave us 1 or 2 so it’s pretty much a set menu. In my opinion… still worth it. The building is obviously older but the grounds are well kept and they seem to upgrading the rooms little steps at a time. The bathrooms were probably the most dated part of the room. My husband and I felt the beds were hard and uncomfortable to sleep on but the kiddos were comfortable. The refrigerator and microwave were clean and definitely came in handy. I loved the free parking but if you want to do a wash, it’s $10 for do it yourself wash and dry.

Awesome

Staff was very accommodating

Not a bad drive to Disney. Decent food, decent room, lil spider in our room.

Clean, cozy, comfortable

All was great

The room smelled moldy, the breakfast was bland with limited choices, and it was noisy

Room had a living room area. I don't think they had any security but the whole hotel was fence out. so i guess it was pretty safe. For how big the hotel is i don't think they have enough parking for guest.

It was fine

Great breakfast

There was no cleaning services for 7 days, no change in bed sheets or anything.

No bell hop, no WiFi that works on TVs, limited parking not convenient for traveling, front desk was kind of rude and had hidden high deposit fees that was not disclosed in booking, microwave didn’t function properly and the pillows to the needs were trash. I wouldn’t recommend this spot, and will not be returning.

Clean room and one of the cleaning ladies.

Cockroach was found in the room

No bread or bengal available

Clean, spacious, comfortable. Has everything you need. Free parking and free breakfast. I highly recommend

Shower did not drain. Bed bugs. Door suddenly stopped locking and could be opened without key, and maintenance took over 30 minutes to come. Breakfast was good but the same everyday. Property was quiet.

Hotel is outdated. Lush landscape and has tropical feeling. WIFI sucks and not reliable at all.

The room was clean. But the card keys did not work well even with the second set of the keys. WiFi was so slow.

The hotel is a bit run-down with mold on some walkways, peeling paint and not enough trash cans so many people just set trash on the walkways to elevator or pool As an extended stay they need more variety in the little hotel store.

The room was clean when I got the room. I did not like that they did not come clean the room they said that every 7 days they do the cleaning. Also breakfast you can only get the same thing for the past 3 days.

location was central to where we needed to go. Staff was friendly.

Ok

My sheets never got changed.

Staff service bad. Not friendly. Breakfast: bad

Staff could be better but for the price, you can’t beat it.

Room was never serviced and I had to repeatedly ask for clean towels.

The individual at the front desk was very nice and helpful

.

Great room, love having fridge and microwave. Love the free breakfast

The bed was so hard I had to sleep on the couch. The bathroom had pink mold in some of the edges of the shower. The key failed to work. Rather than investigating, the front desk rekeyed the original card and said they are sensitive. I told him I kept in my pocket with nothing else. I went back to the room in the pouring rain and the key still did not work. We went back to the front desk and they did nothing with the keys. He said he would send maintenance. Before maintenance arrived, the keys suddenly started working. It seems to me the problem was the system had is us checked out. I’m not sure how else the key magically worked 10 minutes later. I travel a lot. I am very tired of hearing that the keys are sensitive. This is not my problem. Proprietors need to ensure the equipment works. Even if the key is put in one’s wallet, which was not the case for me. Moreover, staff should make an effort to investigate the problem further than blaming guests for user error. I had to walk back and forth twice outside of the building in the pouring rain. I was tired and carrying heavy bags. This was a very disappointing stay.

Hotel amenities and rooms are of good quality for the offered price, breakfast needs improvement with variety of dishes offered.

I haven’t received my deposit back. It’s been 10 days.

Great stay

Card key not working, parking is horrible and doors are locked at 11pm and u have to walk a long distance to front door. Toilet was plugged when we got to room. Place is outdated and room was dusty! Spider webs in the balcony area! Horrible experience!

You have a winner with this one. Don’t overlook him.

The shower was molding

The room was clean and cozy

room was ok. no cleaning service. stayed for six days and had to ask to get towels.

Everything was great, except the Tv didn’t work, also the curtains were dirty. Breakfast was delish it was made to order.

Nice size and clean! Not many extras- bring your own of everything! Breakfast was great!

GENERALLY ok BUT NOT GREAT. i'D PREFER THAT BREAKFAST BE A BUFFET and not thrust upon us

The hotel layout wasn’t ideal for us but the space was awesome. We had to climb three flights of stairs to get to our room with all of our luggage and it’s an outdoor hotel- then of course the key didn’t work so had to go back down lol. The bathroom leaked and one of our tvs didn’t work and the breakfast was the same thing everyday and you had to make sure you had your voucher ticket which wasn’t explained to us but we figured it out. Just a little different than what we’re used to. Probably wouldn’t stay here again, not my style.

This is my spot when i come to LA

When my husband and I checked in, the female at the front desk was rude. I called down to the front desk later that day to see what time breakfast was served for the next morning, again she had a snobby attitude. The breakfast was the same thing every morning and was always cold. And not once did housekeeping come to our room and tidy it up. Will definitely not go there again.

The staff was very courteous and friendly. The room was also clean, but the bed is pretty hard.And rough hello, with its extremely small, I think was a standard sight for a keen size bed.My head keep falling off the pillow, and it was considered a luxury room that I booked

Can improve on cleaningness of bathrooms and the parking is very minimal.

Room was clean and smelled fresh . Breakfast is served for you restaurant style. Overall a very nice and easy stay

Friendly Staff, Spacious and Clean rooms

Otherwise, breakfast was good, staff were friendly, and location/area was quiet and out of the way of too much traffic.

I am currently looking for a customer services phone number or email to file a claim, booked a hotel and found a condom in the room i was given

Facility rooms are dated, no pick up of used towels and wash cloths, breakfast room was very cold because door didn’t shut quickly. Food amount placed on plate was paltry. You had to go up 3 times to get an amount of food normally given at other hotels. No daily room service for changing bed linens or the used towels and wash cloths, I had to go to front desk to get fresh towels and toilet paper. Front desk staff was very nice along with the lone housekeeping lady I finally saw on my 4th day of my stay there who politely took my accumulated used towels when I asked her to. I didn’t hear one positive word from the many people I ran into who were also staying there. 👎👎👎

Friendly staff. Clean. Quiet. Free breakfasts. Short drive to shopping.

We had no housekeeping service. When I asked the maid for fresh towels she said no. Eventually we called the front desk and got some. Emptied some of our own trash. Parking is extremely limited. We didn't leave the facility in the evening or we would lose a parking spot. Cars were parked all along the fire lane every night and other oddball places.

Room was clean and spacious. Staff was friendly. The continental breakfast was good and cooksvwere friendly.

Clean and staff was friendly. Delicious breakfast

Adorable desk, felt like home staff extremely kind & cautious! Love this place will recommend to co workers!

Hello! I am very disappointed with the hotel and the entire experience. I arrived after 2 long flights, took a nap and woke up bitten. Also, there were insects in the room, terrible smell of chemicals, and shower clogged when I tried to shower. I had to check out and reserve another hotel. I asked for a full refund and they are still giving me a hard time. I have pictures to prove my inconveniences. I asked Expedia to assist me as I am a loyal customer of you and book all my trips experiences with you directly. Thank you in advance.

The room smelled musty and old. Not able to check in early even if i was going to pay the early check in fee. On a positive note, the breakfast was delicious!

The break fast was a nice surprise and it was good and was a huge time and money saver for our Disney trip

Very good

Room clean, bed had a dip in the middle. I felt uncomfortable (I didn’t know the hotel was a place for some homeless people).

Thr deposit

Please be prepared to carry your own water bottles and stuff. They do not even have a proper water filling station. The one they have is always out of water.

Clean and spacious room

First of all, the selection made from Expedia’s portal did not match up with my selection. Expedia’s deceptive tactics were not appreciated! The hotel room photo’s and my selection did not match. I selected a king size suite with a terrace and there was no terrace!! The room was never cleaned or, serviced during my entire stay!! The furniture was old and you could smell the stinch in the room!

Airport shuttle convenient although was not available for return trip to airport. Needed an early morning shuttle and their service did not begin until 7.

Hotel is very convenient and comfortable. Nice place to stay.

Great value. Room was clean an spacious. I didn't get to enjoy breakfast, but it looked delicious. I felt safe.

Nice large room! But taking too long to give deposit back!!

I wouldn’t book here again. There’s better options close by.

Excelente muy limpio muy buen sevicio .cercas del aeropuerto..

I wpuld have given 4 but i was lied to before coming that pool is heated. Thank goidness jacuzzi worked but only 2 jets and kids filtjy it up because of no pool. The breakfast was same every day and COLD. The ladies serving were very friendly to their hispanic culture customers but not too much for us othwrs.

Excellent service

Clean hotel in a nice quiet area, breakfast included.

N/A

Great Staff!! Young male that checked us in was friendly and delivered excellent customer service. ( I don’t remember his name) but he was amazing and he worked that night she the next day he was at the front desk working with a smile.

Room was comfortable and all amenities were excellent. I enjoyed the complimentary breakfast very much.

The WiFi never worked. The staff was not accommodating. Room was super dusty, countertops were dusty and dirty. Never staying here again.

Room was

Our family enjoyed our stay here. The room is big and clean.

The room had A LOT of ants. When calling the front desk to ask to be moved to a different room, I was told that there weren't any rooms available and there was nothing they could do. When I tried to escalate this to a manager, there was not one working. After them suggesting they would come and spray the room, leaving me in a toxic cloud, they then moved me to a new room. It was a horrible stay.

The good experience

The hotel’s facilities are excellent, with well-maintained and comfortable accommodations. However, the Wi-Fi connection was disappointing, showing instability and speeds far below expectations. This aspect should be improved, as it directly affects the guest experience. Overall, my stay was satisfactory.

Room is clean and updated. Staff were helpful. Good breakfast. Located close to shopping areas. It needs improvement with its cable tv. We had to call the maintenance to make it work. He said that there WiFi is sometimes an issue.

The staff was friendly and helpful

The room had ants on the bed and on the counters and it was very loud.

Ok

The back parking had a beat up motorhome with appeared to be homeless with 3large dogs that were running around loose.

Place was great an reasonable priced, I was told there was security in the parking or at night but u didn’t see any although big property, there was a light sensor that kept me up all night an I was too delusional from traveling to know it was a sensor (I move a lot in my sleep) so make sure to call maintenance an have it removed, the little kitchen was convenient, I liked the balcony, tv had good channels, restroom an floors needed deep cleaning but the maids took a long time cleaning other rooms so maybe better cleaning supplies? A/C a fan was great. Good work space. Breakfast was good, pancakes sausage hash browns a scrambled eggs, I’m a night owl, so waking up late I missed the coffee, they had tea. Staff was polite an attentive. Pillows an beds were comfy. I’d stay here again as a middle aged solo chick traveler.

Very clean and comfortable room, highly recommended

The breakfast was really simple, I personally did not like it. My key kept not working, making me go to the lobby all the time to get a new one. The wifi is TERRIBLE

The room was clean and comfortable. Centrally located, and close to the freeway. I would stay again.

Rooms were clean. Only complaint would be that the room keys would work easier. Had to try them over and over.

Upstairs from my stay was a child running around. I asked for a top floor room & was told there were filled

The only dislike is that the room is a little on the darker side even with all the lights on. I have to turn about 8-10 switches on. Other that that, it's a great place

Great quiet hotel. Room was spacious and clean. Great stay!

TV was very difficult. No channel guide and you couldn't go directly to a ccertain chan̈el

The hotel doesn’t have a pleasant smell — it smells like urine. The hotel doesn’t even have water for sale. The receptionist was not friendly. My friends were charged twice and had the inconvenience of contacting the hotel to try to get a refund. Since I paid with a debit card, I didn’t have that problem. I don’t recommend it and I wouldn’t book another stay there.

Room was good. Place is on the older side but the rooms are updated. Free parking, decent free breakfast. Wifi is terrible, couldnt work there at all. Honeslty didnt mind the place other than the wifi.

Water pressure needs too be adjusted (a little comes out), and cleaner blankets (smudge free).

Meh

Clean room and staff was nice. Liked the Keurig coffee machine.

The suite was large and clean with comfortable beds. The office staff were pleasant and professional. I was initally assigined a back of the complex room, the location wasnt one that I wanted to come and go from. The office staff kindly exchanged it for a room in the front of the complex upon request. I was impressed considering the discounted expedia rate.

It was okay clean

Breakfast had lots of options. Sausage, scrambled eggs, delicious pancakes, juice, coffee, muffins. Considering it’s included, I was happy with it.

dirty lenins and dirty bath room. no supplies like lotion or water.

Airport shuttle was great. Same breakfast everyday bring on some donuts & fruit!!!

The room was very nice we did not expect it to be so great, only because the landscaping around and in between the hotel court yard Really needed to be cleaned up. We only stayed one night but will definitely go back.

The hotel itself is kind of crappy but for the price I was expecting it. However, the first room we got had an ants infestation in the bathroom. We were offered another room in which we could eat loud thumping in the ceiling. Like water dripping. At this point in the night we didn’t want to test our luck on a 3rd room and left. The place is in really bad shape.

It was quiet and convenient

A good business hotel quiet parking is a little tough though if you come back later in the evening time overall good value for the money

Very clean

Great hotel super clean. Great services

Staff was courteous ; amenities in room were great. Problems with the water running in the toilet, though.

The staff was very nice. Great room. Could’ve used a new mattress. Overall our stay was pleasant and accommodating.

A car had been broken into in the parking lot

The water in the gym is disgusting....there were many brown particles. I used my bottle and didn't notice it until I opened the lid to take a look.... AND they don't provide a water bottle. Which is fine, but it means the only water station was not clean... how long haven't they washed it? Other things were okay. But you can't imagine how I feel when I saw the brown things in my bottle....

The room is nicely designed with a partition, creating separate areas for a sofa and TV. It features a regular-sized refrigerator and a sink, distinct from the sleeping area. The hotel caters to extended stays, with room service scheduled every 7 days. Fresh towels are readily available upon request at the front desk. The room is well-maintained and equipped with modern amenities.

Everything was fine except for the parking on the weekends. There wasn't enough spaces nor are they big enough so some trucks and SUV's had to take up 2 spaces. Asked the front desk where to park when we came back late and they said we could park in the fire lane. Granted there were already some cars parked in the fire lanes and in non spaces. Breakfast they made you which consisted of eggs, pancakes, sausage and hash browns. They also offered cereal, so not a big variety.

The suite is very old and outdated. Building and parking areas seem to be very unsafe. However, the staff are very helpful and nice.

Property is showing its age that some cosmetic updates in the rooms can't hide. Water pressure was horrendous and the toilets are round, not elongated so keep that in mind if you have digestive needs/requirements. Parking could be a challenge as it's limited (but free). All rooms are faux suites with no real wall to divide the living from the bedroom spaces. Mini kitchen does not include hot plate or tools (cutlery, serving ware, plates etc.,). The kitchen did not even include soap, dishtowels, or paper towels. On our last day I saw a tiny fridge magnet shoved way to the back on the side that said we could request items from the front desk but too little, too late. The full size fridge was great. There was a faint dog smell in our room but we arrived at 2am so we weren't going to complain. This is a dog friendly place so that just might be the way it is. Everything seemed clean, otherwise. Just a little run down in corners (like the tub and plumbing).

Contratamos 3 noches de hospedaje, no cuentan con seguridad en las instalaciones, nos salimos un día antes de nuestra estancia pagada, fuimos víctimas de robo en el estacionamiento del Hotel, y a pesar de que teníamos seguro de viaje el hotel y el seguro no se hizo cargo, no nos brindaron atención ni apoyo, no hacían aseo en las habitaciones, no tenían agua, no nos permitieron ver cámaras para ver lo del robo, ni apoyo ni asesoría nada. Muy mala experiencia, no vayan.

Very convenient to get to the airport.

The place is cool easy to get to, the only thing I can say is don't put your key card on your pocke6if you have a mag case for your phone other than that, cool place.

And someone smoked in the elevator and there’s no smoking on the property and it smelled for a good hour afterwards. Plus, it’s a little annoying to have a kitchen that has absolutely no eating or drinking utensils.

Good for short stay

Pool was about half the size it looked on the website. The whole building looks different.

my main issue was my key card stopped working 6x over 3 days. also they do not have any body wash or conditioner. parking lot was full saturday night. other than that I had no issues.

It was ok. Definitely pictures makes one expect better. Breakfast was subpar and garbage from janitorial staff left or forgotten upstairs by railings. Front desk staff when checking in was on phone and not very communicative. To be fair, she may have been dealing with an issue with supervisor. Will try another hotel when down for business.

Stuff are nice and helpful. Free parking is awesome. Convenient access to a freeway. The wifi connection is not good. Due to internet problems or something related, we were not able to watch TV. But watching TV was not our main reason to stay, so it did not affect us emotionally at all.

The room that I stayed in had a lot of cockroaches

The room was not very clean and had stains especially in the bathroom. The refrigerator didn't work, the light flickered, the key card took several tries each time to open the door. We both got bug bites

Easy check in and check out, room was comfortable

It feels like home

The room was clean and spacious. The bedding was super comfortable and was quiet for the most part. Would definitely recommend.

It was clean and nice rooms

There was not enough parking in the property so cars had to park in front of the lobby so exiting the parking lot was quite a hassle but otherwise the stay was good. Breakfast options are not great but it was still ok. Overall I'd give this hotel a solid 4 stars.

Fabulous

Buildings and facilities in this area are old but maintained well. Rooms have enough space. It is pretty comfortable without paying tons of money.

Not worth my time to write a review.

Very please with the room, ni e and roomy.

Internet was slow. Room was a good size for a family of 4. Room did have smell. Asked prior to arrival for extra towels. Had to request towels twice. Stuff was friendly.

The staff and room was really nice had trouble finding parking on saturday night but staff helped us find a parking spot for us... over all a good weekend and would go back again

Clean, nice rooms, full size fridge and comfortable. Would book here again. Breakfast was also good

The hotels.com page is misleading, wifi poor, free breakfast is bland hospital like food, parking lot at night is scarce. Steady noise from airport as motel is in plane flightpath. Wouldve stayed elsewhere for cheaper because it felt cheap. Don’t recommend. Wish there was an honest review like this before I booked.

Great staff

Clean room, nice hot breakfast

OVERALL ..VERY GOOD!! esp.staff are nice and helpful.

Great

All good.

Hairs tub . The parking structure overcrowded

Clean, spacious, airy environment, smoke free, but please add more parking space.

I couldn't stay at all and had to leave. The front desk staff said Expedia will be issuing a refund. When will the refund be issued?

I needed assistance twice and the staff were so quick and accommodating.

Amazing

VERY FRIENDLY STAFF, HANDYMAN BY THE NAME RAUL WENT BEYOUND ON HELPING ME WHEN I LOCKED MY KEYS IN THE ROOM. OVERALL WE REALLY ENJOYED OUT STAY

The services are great. Staffs are very professional and kind.

Room smelled a little funny, but other than that, a great option for quick acces to SNA.

Always a great stay here! Love the free breakfast & the full fridge & amenities it has!

Full refrigerator Stay there every time i'm in the area.I always look forward to my stay

The pool area is well kept. It seemed like a family friendly place but I wasn't there much during the day so I didn't see children. It was very quiet night time.

The place was decent for what you pay for. The smell of the room was the only real complaint. It had a strange odor to it.

staffing is friendly and kind, but there is unpleasant smell in room like old carpet smell. Would not stay here next time

Breakfast was good. Room was clean

To start I am not trying to rate all MainStays, but just this one. The property needs some work. Our greeter I felt could have been more pleasant. There are things that they charge you for that I have never seen ever at any hotel that I have stayed. All that I am going to say is to read EVERYTHING before signing it.

Nice room clean comfortable had all the convenience of home.

Staff is so helpful to check in . Breakfast provided everyday. Room is cleaned and organized.

as the sheets on the bed! I asked for front desk to have housekeeping take out my trash and replenish toilet paper/towels… they didn’t. I had to do it myself. Also, I got bit by bed bugs and saw a roach in the kitchen area at night. A lot of sketchy people roaming around the area.

Got in early from our flight ..was very about holding our luggage

Clean property

Everything

The room was okay...liked the space with the double queen beds. The room began to have a funny, urine type smell during our second day...not sure if it was due to the humidity and running the A/C all day. The bathroom was okay..but vents could have been cleaner. Also, no clean towels were delivered daily, and the trash wasn't dumped; would have been nice regardless of if they cleaned the room daily or not. Overall, it served it's function.

Very clean

Didn’t get to use pool or hot tub which did look inviting. 12-15 min drive to UCIrvine

Roaches crawled all over the walls and myself while I was staying there. Ants everywhere, the area is very unsafe as well. Horrible hotel

Very good breakfast. Room is somewhat dated

Snacks and items for sale was limited. Hard to find ice machines. Not enough towels and only limited amount was given

Premises were too worn down for my liking. Staff was kind though.

The shower draied very slowly

The room was very clean upon first sight. Clean beds, clean bathroom, clean furniture. Staff were very friendly. Breakfast was better than expected. Would definitely stay again.

compared to the photos it looked quite different the tv wasn’t actually next to the fridge there was no one seater sofa. i think the pictures are outdated

ENJOYED OUR STAY HERE FOR 4 NIGHTS . BREAKFAST WAS AMAZING DAILY! GREAT POOL OUTDOOR COURT YARD! HAD BREAKFAST BY THE POOL. HOUSE KEEPING WAS AMAZING! ALL STAFF WAS GREAT!! AMAZING CUSTOMER SERVICE. ENJOYED OUR STAY TO THE MAX

It wasn’t that clean. Found bugs on the window curtains and in the bathroom. It smelled funky and the floor felt dirty.

Spacious clean room. Great breakfast

Loved the pool, spa, room. Wasn’t aware of housekeeping only cleaning your room every 7 days, so we had to ask for extra towels.

overall just an okay stay not good or bad

Floor had trashes in plain sight when we walked in the first time. Outdated mini hair dryer mounted on the wall. Poor sound insulation: cars outside & sounds from next room. Powered skateboard person roaming around the parking lot for fun. Shower head is non adjustable. *Positive points: Front desk personnel was friendly. Pretty close to the airport and UCI

The hotel itself is nice and clean but aged and needs updates. The area around was wild and I can’t comment on what I saw. Safer to stay elsewhere

It’s not a terrible place but the beds are uncomfortable and that’s the most important part of a hotel.

The amount of space in the room we were in was a good price for what we paid. The downside was that there were ants there. And room wasn’t serviced to even have someone come in with spray or something, to deal with the ant problem.

Clean room, staff…all the best👍

Lovely place

I wont stay in this Hotel again unsafe not enought lighting.

I thought it was comfortable, it was like being home, very cozy, clean, new, beautifully decorated and great location. The breakfast was great!!! Highly recommend.

Outside patio is really nice. Room is clean. Breakfast options are limited.

Very good

The location was good, the room was nice but when you turn on the AC it smelled like stale water. Beds were comfy.

Great staff, friendly

Average hotel with a decent pool and hot tub. Airport pickup was quick.

Hot tub was good

Clean area, elevators were difficult to find

Excellent property to stay in

The shower water is too weak, I wish it was stronger.

I was warried about the wrinkled bed sheets.

The only issue is parking, the rental car company takes up all the front spots instead of the hotel guests - they should park at the back and make hotels guests a priority.

The water was shut off, not working.

Beautiful grounds and room was clean. Staff was helpful. There was a problem with the water/sewer and it had to be shut down for 24hours, so we left and went to another hotel. Sorry we had to leave but did not want to stay if no water/sewer.

A lier

Staff wasn’t very friendly. Ice machine broken and no water for over 24 hours. Access keys didn’t work the first time so I had to swipe like 5 times before the door would open.

Had no water

Unique hotel, some amenities not working such as laundry and ice machines. A bit of mold in bathroom and room did not feel as clean as I personally like, but its not like we felt we couldn't stay there. If there were no other options I would stay here again without feeling too upset, but I wouldn't go out of my way to make sure I booked here.

I was able to book the stay on the Expedia website so they were still offering booking to stay. However, once I arrived to check-in I was told that they were having a plumbing issue and that the water would be shut off until possibly Monday.. this was on a Thursday. They then informed me that if I wanted to cancel the reservation and book at another hotel in the neighborhood, they wouldn’t charge me for a cancellation, which I would hope not considering not having running water that long is inhabitable. After canceling the booking I glanced around the area and noticed how the lobby looked “unfinished” like they were remodeling (?) and the outside property landscaping was unkept as well as the building itself looking grimy and dirty.

Great bang for the buck

I was very disappointed with this hotel. I received a call same day I was suppose to check in saying the pipeline was not functioning and there will be no water supply within 24 hours. He continues to say you can stay but no water supply to toiletries or cancel my reservation with no charge. He also said there is plenty of others hotel you can stay in around the area. (1) I was irritated because I was driving far away from Northern California to Santa Ana,(2) cancel my reservation last minute, and (3) I had to pull over to look for a hotel last minute. Delay my travelling drive. He also stated you need to contact Expedia or whomever you booked your hotel with. I should not have to do anything when the hotel itself did me wrong.

The property location was easy to navigate to and from when commuting around the area. There is shopping and restaurants about 10 minutes down the road. The room was huge and offered more than enough space for our family of 3. The fridge and freezer was amazing for cold drinks, snacks, and even ice cream! The area was quiet and nice to just lounge in the courtyard, on the balcony, or by the pool.

the rooms needs update

Property was clean and comfortable.

All was great except breakfast starts at 7:00am. Not good for us that have to be out to tournaments at 7:00am and must leave the hotel at 6:30 am. Many times, we don't know what time our game starts until the night before.

It was an ok experience

Beds were comfortable

Good location. Decent hotel for the price.

It’s was good

The bed sheets had visible stains, which was disappointing. However, when I asked the housekeeping staff to replace them, they responded promptly and changed them promptly.

Great location and nice breakfast

Not a good hotel- funny smell in room

Great Stay!

Hospitality was great. Can’t complain because everything went well for me. Cleanliness was good, always provided good guest service experience. Call the front desk for extra towel and I was in reach within 2 mins. Very quick and the breakfast was decent. The lady in the kitchen always worked so hard which I appreciate. Very friendly staff. Laundry on site and was able to use it but it’s pretty pricey. $5 a wash and $5 to dry. Imagine doing 2 loads and you’re already spending $20 max. The machine never gave me the correct change. Put in $10 and it spit out only $8 in quarters missing $2. Can’t expect much here.

Our bed was lumpy. Pillows very good. The room smelled bad. Bathtub very uncomfortable. Maid service never happened once while we were there for 4 days. The room was spacious. Couch smelled bad as well. Hair dryer was broken.

Food: meh, everyday was the same breakfast - scrambled eggs, hash browns, sausage, pancakes, and cereal. No fruit, no variation. Hash browns were old. Bed comfort: hard and lumpy TVs: didn’t work had to have serviced Bathroom: wall paper was peeling, gunk on back of door that looked like blood, bathroom door didn’t latch, was not very clean Living area: okay, furniture was warm and dated Property: leaking a/c units, dirty towels in hall area, balcony view was electric plant, loud traffic.

Everyone was nice and friendly

The airport shuttle does not start til after 7 am. I stayed there for shuttle to airport, but then could not use. Plus, breakfast started later on weekends, so unable to get any.

The room and hotel was very nice. We felt really comfortable and will definitely stay again. Highly recommend this hotel.

I’m guessing that this hotel used to be really nice, but it has gone downhill. Nobody serviced our rooms in the six days. We were there until the final day when we asked to please service our rooms I had to empty the trash in my room every other day because it was not empty, and then the trash cans outside near the elevators where I had emptied my trash remained full of the trash, I had emptied the days before, and then the ice machines were not easily accessible because there would be a sign for the area where the ice machine was supposed to be, and I would go there, and the room would be Empty With no ice machine, but I do have to say the beds were extremely comfortable as where the pillows and also maybe increase the water pressure because it was just like a drizzle

On day one, my husband and I noticed a broken window on a car in the parking lot. On day two we arrived late and witnessed two guys on a bike wearing a mask and scoping around the parking lot.

Great place. The only thing was the maid walked in on us without knocking. Lol good thing we were just watching tv

Great place to stay, would visit again.

Room was clean upon arrival. Check in and check out was easy with friendly staff. Had no problems

Everything was perfect for us !!

Needs updating badly smelled musty and took forever to get blankets or towels. Also kids running around until all hours up and down the halls looks like alot live there full time. Never clean rooms so i had to call for everything.

PARKING SUCKS!!! Stafe act like you are a bother. Paper thin walls. Wont be back!

Do not stay at this hotel if you have a car, it is impossible to find a place to park hotel staff had cars parked along the fire lanes, which is completely unsafe. There was absolutely no way you could get a fire engine to put out any fires as a older woman traveling at night not finding a place to park was frightening no street parking available as well

A lot of spaces inside the room, good for family to stay

Outdoor pool and gym are open until 10pm I believe. A simple daily breakfasts: pancakes, scrambled eggs, sausages and hushed potatoes. And three kinds of cereals. Coffee, tea and soft drinks. It seemed like the place changed the name recently so make sure you tell the shared driver and confirm.

One of the best places l have stayed

We stayed here for 5 days. Our room was never cleaned, everything in our room stayed damp, we had to request towels every other day, they were “out” of washcloths, and breakfast was the same thing every morning with no variety. People did not pick up after their animals. The pool and fire pit were nice.

The experience was good but need to do better with parking spaces