Sonesta Simply Suites Chicago O'Hare Airport

The room was very dated & needs updating. There was only 1 face towel & 1 bath towel in the bathroom. The TV remote felt sticky Good points: Parking was available & easy. Elevators worked. Air conditioner worked well. Pillows were comfortable. Room was quiet & I didn't hear outside noises

What made the experience frustrating was that after arriving at the hotel, I had to wait approximately 2.5 hours for my room to be cleaned and made available. The lobby was extremely crowded, with very limited seating, and my son and I ended up sitting on the floor while waiting. Since the hotel accepted my reservation through Expedia, I expected that a room would be available within a reasonable timeframe. After a long day of travel and an unexpected flight cancellation, the extended wait and lack of accommodations in the lobby made an already stressful situation much worse.

Exceptional

Superb

Good

Staff was friendly and understanding. Had a maintenance and cleaning issue with first room and I was moved immediately upon notifying the staff. I do wish cooking supplies were larger. I did appreciate the kitchen and proximity to airport.

It was convenient to the airport. That was my purpose for using it.

Exceptional

Everything was good, the only...

The room was clean enough, bed was very very comfortable! And location was great!

This hotel was not that. There was hair on the floor, the television was broken, the carpets were dingy as were the walls. The owners of this property are clearly running it into the ground. The shower faucet was broken, the toilet seat was loose, the towels were subpar, the tub needs to be scrubbed. This place has clearly been franchised out to an owner or owner group that is running the property into the ground. I guess I should add Sonesta to my must avoid list.

I was turned away and told that they couldn't find my reservation. I had to sleep at the airport. I waited two hours from them to clean a room and then they turned me away. They blamed it on hotels.com

Everything was absolutely awesome for me...... Unfortunately, for many others their check in may lasted upwards of 8 hours... An ugly, painful 8 hours... I witnessed it with my own eyes... Many others as well... The poor staff didn't deserve that nor did other guests with rooms. You know a bed, food, shower, toilet.... All that fun stuff especially, after you've been charged for it and are stuck in this pickle that greedy ass owners want to save a buck... Kudos to Karen for getting it resolved quickly... And her staff... Reward them.... Maybe reward all the guests that experienced it..... Shame on you...

Good

My flight was cancelled and I booked a room through Expedia only to show up and have to wait 3 hours because my room wasn’t ready. Didn’t get into a room until 2am and the price wasn’t cheap. I don’t know why they would continue to take reservations if they couldn’t accommodate. I was not the only one waiting, there were about 15 others. The only positive was the free airport shuttle and the gentleman at the front desk was great . They also charged me $28.00 for a toothbrush and toothpaste and a bottle of water. Horrible experience do not go here .

Bathroom toilet clogged up twice at 3am and 4 am it was awful. Reached out to the front desk about getting a plunger and having him come up to fix the toilet and he told me to come downstairs and get the plunger from him and bring the plunger back after I got done unclogging the toilet, which nothing was in the toilet with water.

Sat on the floor in the lobby for over two hours, until 1am, waiting for staff to clean rooms and check guest in.

Nice staffs.

The hotel is conveniently located. It is close to the airport. The room is spacious and has a kitchenette. Everything was clean.

Fue muy Buena estadía sólo que los 11 Días estuvimos allá nunca nos fueron a limpiar

Room was clean. Small things in disrepair, however, the staff were helpful and kind.

Good

Loved it cause it was well kept and just an over all chill atmosphere

The room is Okey. We drove to Chicago and planned to fly out for four days, staying at the hotel upon our return. The hotel’s information indicated that guests could use the parking lot for an additional fee. However, it turned out that this option was available only if you stayed the night *before* leaving your car for those extra days; the reverse order was not permitted. You could not leave your car first and stay the night upon your return. I had a non-refundable reservation, which—in my view—guaranteed that we would indeed be hotel guests four days later. The hotel management showed no flexibility. To avoid such misunderstandings, the terms for parking services need to be clearly defined. In the end, we used the airport’s economy parking lot for the same price; it actually turned out to be safer and more convenient logistically. Had I known the rules regarding the additional parking days beforehand, I would not have booked this hotel.

The hotel shuttle to the airport is fast and free of charge. The staff was friendly. The atmosphere in general was calm, which is what's needed when travelling long distances. The airco. It was going full speed, lots of noise, no switching off the fan.

Karen and her staff are awesome! I love staying with them.

Good laundry room, clean room

Everything was great really enjoyed my stay.

Everything is great

I booked this hotel through Expedia about a month before my actual trip. We arrived early and was told it would be $55 to check in early, we denied the offer and came back later that night. I guess during the day the card on file didn’t go through and instead of calling me personally to ask about the card or maybe ask for a different one to put on file…they COMPLETELY canceled my reservation. When arrived back that night, they had no idea about me or my room. They also tried to say “they were sold out for the night” but after about 20-25 mins of “looking” they found us a room. My original stay for two nights was $290. They ended up charging me that exact price for ONE night! I had to get another hotel for my second night. On top of all of this, when we checked into our room, there was dirty plates in the sink. Overall I didn’t appreciate the attitude from the staff, they were useless and not helpful at all. Don’t waste your time here…stay at the Hampton literally right down the road, it’s much better anyway!!!!

Couldn’t book at the front desk

no electricity

Exceptional

Close to O’Hare. Shuttle service was great and room had everything needed for an extended stay.

The cold 🥶 air kept right on blowing all night long 🙄 PLEASE FIX YOUR THERMOSTAT ‼️‼️‼️‼️

My room and bathroom was not as clean as I expected.

Karen and her staff do an excellent job always!

Price and kitchen Not well cleaned and Location is very far from Chicago downtown

Clean room Laundry

First arrived checked in and given keys to a room that didn’t work. Went to rescan them still didn’t work , they tried master key and still couldn’t get into the room paid for. They gave me a replacement where this room had a bad smell, broken chair, and broke ice maker.

Everything Nothing

Everything Nothing

1. Room key out of order. (NOT JUST OUR ROOM) Was told to ask a front desk to lock & unlock the room whenever gets in &out. After negotiation, they finally give me the so- called Master Key, and if it was lost, will cost us $50 2. Coffee machine was out of order the whole week??? 3. The tephlon pans were badly scratched & toxic to human health. 4. Toilet was flooded every time stayed( no exception this time) Was given a plunger to self helped everything. Put up with it bc of the cheap price but this time was charged over $170+ tax which ttl to over $1000 with parking foe less than a week. Totally not worth the price, in my humble opinion . No improvement whatsoever . Outdated facilities and outdated overall. Won't consider it again if it's not under $100 or lower.

Not a particularly good hotel to stay, but if you are desperate to find a place to stay for a night, as we were, it is not too bad.

Superb

Superb

Very Clean and nice. Great location. Nothing really.

Very Clean and nice. Great location. Nothing really.

Well stocked Kitchen. Place was clean . Building was quiet. Price was good.

Property is what it is. A bed by the airport. It is a bit tired and needs some updating, but the bed was comfortable and the room was clean. Thermostat for the a/c was nonfunctional but the temp was ok where it was set. My biggest gripe is that they allow you to park and fly, but only with a hotel stay prior to the travel. If I had known this I would not have booked this property, as I needed parking for travel prior to the hotel stay.

Nice big room. Shuttle to airport was better than expected. Would have liked a restaurant in the hotel, but we found some nice little food places in a walking distance

This hotel is just okay. It’s convenient to airport, however most of the furniture is outdated. Especially the heater/ac which kept up loud noises all day and night. Thermostat on wall did not work! The tv’s and chairs were also old and worn. I would not choose this for an extended stay.

Convenient location, close to O’Hare airport and it offers a shuttle service

The directions say to call, then wait for the shuttle at the hotel shuttle pickup area

This place was a mess don't waste your money

These are great rooms for an airport stay

Upon arrival, the lobby door was locked and required a room key to enter. The curtain was drawn at the office window so I knocked and they buzzed me in. Check in was cumbersome even though I had already secured and paid for the room. The attendant kept saying there were no rooms available and required help several times. The tiny lobby was shabby and the elevator felt like an oven. The room itself was clean and served the purpose. Ceiling cracks were visibly caulked several times over which left a “ lipstick on a pig” impression.

shuttle service to and from the airport was great! So helpful when you are tired from being on a flight for 9 hours! The room was clean, large, great kitchen set up. Comfy bed. We had great service from a staff member when we asked for help locating the TV remote. There wasn't any in our room. She was quick in getting one for us and programmed the remote/TV for us too. When we checked in, the front staff was not friendly. We paid for an extra day before we landed in Chicago so that we could check in early when our flight arrived at 6AM. When we approached the check in desk, the staff member said no check in until 3PM, I kindly told her that we already paid for the day prior. She then curtly said you need to check out a 11AM. I again had to inform he that our reservation was for 2 nights. It would have been nice if she actually looked up our reservation before being rude.

shuttle service to and from the airport was great! So helpful when you are tired from being on a flight for 9 hours! The room was clean, large, great kitchen set up. Comfy bed. We had great service from a staff member when we asked for help locating the TV remote. There wasn't any in our room. She was quick in getting one for us and programmed the remote/TV for us too. When we checked in, the front staff was not friendly. We paid for an extra day before we landed in Chicago so that we could check in early when our flight arrived at 6AM. When we approached the check in desk, the staff member said no check in until 3PM, I kindly told her that we already paid for the day prior. She then curtly said you need to check out a 11AM. I again had to inform he that our reservation was for 2 nights. It would have been nice if she actually looked up our reservation before being rude.

The shuttle is a little iffy. Give yourself extra time since they have to call for it

It smelled musty at times.

It was close to the airport, I just needed a place to spend the night. The size was good and the shuttle was easy to use. It smelled musty at times.

Lots of nice amenities were included in the room. Bathroom was large with good water pressure. Staff was very helpful and compassionate after a rough day.

Clean room, amazing staff , a lot of parking

Everything was excellent

IT MET OUR MINIMUM EXPECTATIONS AS FAR AS A PLACE TO SHOWER AND NAP FOR THE SHIRT TIME WE WERE THERE,,,THE SHUTTLE TO THE AIRPORT WAS GREAT AN DRIVER WAS VERY HELPFUL, ONE OF THE REASONS WE PICKED THE HOTEL WAS SHUTTLE SERVICE TO AIRPORT ICE MAKER IDNT WORK AT ALL, NO ICE MACHINES ON HALLWAYS, NO SODA MACINE WHICH TRIED TO FORCE US TO BUY FROM LOBBY "STORE" AT 6.25 A CAN!! FOOD WAS THE PACKS YOU BIY FOR 3.99 ABOUT ANYWHERE AND THEY PRICED THOSE AT 10.25! SKIPPED ALL THAT! SHOWER WATER WAS NOT HOT ENOUGH ONCE CHECKED IN, BUT WAS BETTER AT 2 A.M.! MAYBE IN USE BY MANY? TUB HAD NO SUPPORTING FOAM OR CEMENT UNDER PAN AND CREAKED, GROANED, AND SOUNDED AS IF IT WERE CRACKING UNDER ME, MIGHT HAVE BEEN ANNOYING FOR GUEST UNDER US? WHEN WE ARRIVED, I HAD A CANE AND AN ARM IN A SLING,,,NO CART AVAIL ABLE FOR OUR LUGGAGE, I WAS TOLD,,SMALL WIFEY HAD TO DRAG IT IN ALTHO OUR UBER DRIVER HELPED HER GET IT INTO THE ENTRANCE,,SHE DID CALL A GUY TO HELP US GET IT INTO ELEVATOR AND TO OUR ROOM. SURPRISINGLY THERE WAS CART AVAILABLE FOR CHECKING OUT,,,,THANKFULLY! ALL IN ALL,,IT MET OUR MINIMUM NEEDS AT THAT TIME. ONE TOWEL EACH SO I HAD TO DRY IT FOR THE FOLLOWING USE! NOTHING IN ROOM TO INFORM US OF DESK NUMBER, WIFI INSTRUCTIONS, EATING PLACES,,JUST ONE PLACARD FOR ONE PIZZA PLACE!

I would live here.

No garbage can in the restroom. Broken pump on the soap bottle in the bath.

The bed was comfortable, which is about the best I can say. The lobby smelled. The elevator was dirty. The hallway smelled and the carpet looked dirty. Inside the room, the sink had a huge crack in it. The toilet had rust stains. The mirror was losing its reflection on the bottom. If you only need a quick night to get to the airport, it worked fine, but I would not stay here for any length of time except that the price was good.

Very old and not clean

Genuinely the worst hotel I have ever stayed in by far. The toilet broke on our second night and when we went downstairs we were met with the most unhelpful

Unfortunately, things did not improve once I arrived at the hotel. The front desk employee was also unpleasant and unwelcoming. After a stressful travel day, the last thing guests should have to deal with is poor customer service. Both employees made an already frustrating situation even worse

Staff was very helpful and friendly upon arrival and departure. Airport shuttle taken care of quickly and smooth transfer. Property is older but nice for closeness for quick night to airport. Bed comfortable.

Clean room

Staff has always been professional. The hotel has always been clean as well. For some reason, our room looked as if it hadn't been vacuum, we I was finding small items around the room under the table, the edge of the bed. But overall, we enjoyed our weekend.

Good parking. Nice staff.

Friendly and helpful staff, free shuttle to and from the airport, plenty of room, comfortable bed. There is a gym and a laundry facility, which I did not use but appreciate were available. Only a minor complaint: I noticed an odor on occasion. Could have been somebody else cooking, and I quickly got used to it, but it was noticeable. I'd stay again and recommend.

Close to the airport and free shuttle service. There is also a gym that is pretty good. My room was cleaned only once the whole month I stayed. Front desk (manager, I believe), very rude and condescending.

Good

Good

Close to the airport and free shuttle service. There is also a gym that is pretty good. My room was cleaned only once the whole month I stayed. Front desk (manager, I believe), very rude and condescending.

Exceptional

Not clean at all the hotel looked very old-fashioned and poorly maintained. I was also told by the front desk that I would not be receiving room service, which I didn’t understand considering how much I paid for my stay.The room was extremely dark, and one of the light bulbs was broken. I asked the front desk if someone could replace the bulb and improve the lighting because the room felt very dull. I was told someone would come the next day, but no one ever did. There were also several maintenance issues in the room. Underneath the sink, there was orange material glued to the bottom, cables were hanging out of the dishwasher onto the floor, and the kitchen sink had a bad leak. The shuttle service they advertise was also very disappointing. When I arrived at the airport, I called for the shuttle and was told it would take about 30 minutes. After waiting over 2 hours with no shuttle, I became so frustrated that I had to call an Uber myself. On my last day, I did use the shuttle to return to the airport, but the driver was extremely rude. He kept saying he had never heard of my airline and told me I needed to figure out which terminal to go to, even after speaking to his boss over the walkie-talkie. It seemed unreasonable that he did not know the airport terminals as a shuttle driver. To make matters worse, after dropping off another couple, the driver failed to fully close the back doors of the Sprinter van before driving away. My suitcase fell out onto the road

Clean room. Polite staff.

Superb.... 💯

It was close to airport N/A

It was close to airport N/A

Look elsewhere. Even if it costs more, I wouldn't recommend staying here. Parking was fine, but that's pretty much where it ended. Walking up to the entrance and we saw two guys smoking "something". The check in staff wasn't friendly and looked annoyed that they had to do their job. I'm not sure if these double as apartments, but there were people milling around who looked like they were living there. Our room wasn't "dirty", but it had seen many better days. The kitchen would have been a nice touch, except everything was just, yuck. Plus, only a single fork was in the drawer. The pull out bed arguably the worst I have ever felt. Two sheets of cardboard would have been more comfortable. The bathroom was clean, but desperately needs some love. Cracked tile, water stains, etc... The bed in the bedroom was better than the pull out, but not by much. Worst night of sleep I've had in ages. Overall, don't waste your money.

The staff was very friendly. The hotel has shuttle to the airport, so you can take the train in the airport to go downtown. The location was good. Close to the airport. In stays of more than 5 days, they should clean the room once. It’s just a recommendation. Otherwise, everything was OK.

The hotel has shuttle to the airport, so you can take the train in the airport to go downtown. The location was good. Close to the airport. In stays of more than 5 days, they should clean the room once. It’s just a recommendation. Otherwise, everything was OK.

IT MET OUR MINIMUM EXPECTATIONS AS FAR AS A PLACE TO SHOWER AND NAP FOR THE SHIRT TIME WE WERE THERE,,,THE SHUTTLE TO THE AIRPORT WAS GREAT AN DRIVER WAS VERY HELPFUL, ONE OF THE REASONS WE PICKED THE HOTEL WAS SHUTTLE SERVICE TO AIRPORT ICE MAKER IDNT WORK AT ALL, NO ICE MACHINES ON HALLWAYS, NO SODA MACINE WHICH TRIED TO FORCE US TO BUY FROM LOBBY "STORE" AT 6.25 A CAN!! FOOD WAS THE PACKS YOU BIY FOR 3.99 ABOUT ANYWHERE AND THEY PRICED THOSE AT 10.25! SKIPPED ALL THAT! SHOWER WATER WAS NOT HOT ENOUGH ONCE CHECKED IN, BUT WAS BETTER AT 2 A.M.! MAYBE IN USE BY MANY? TUB HAD NO SUPPORTING FOAM OR CEMENT UNDER PAN AND CREAKED, GROANED, AND SOUNDED AS IF IT WERE CRACKING UNDER ME, MIGHT HAVE BEEN ANNOYING FOR GUEST UNDER US? WHEN WE ARRIVED, I HAD A CANE AND AN ARM IN A SLING,,,NO CART AVAIL ABLE FOR OUR LUGGAGE, I WAS TOLD,,SMALL WIFEY HAD TO DRAG IT IN ALTHO OUR UBER DRIVER HELPED HER GET IT INTO THE ENTRANCE,,SHE DID CALL A GUY TO HELP US GET IT INTO ELEVATOR AND TO OUR ROOM. SURPRISINGLY THERE WAS CART AVAILABLE FOR CHECKING OUT,,,,THANKFULLY! ALL IN ALL,,IT MET OUR MINIMUM NEEDS AT THAT TIME. ONE TOWEL EACH SO I HAD TO DRY IT FOR THE FOLLOWING USE! NOTHING IN ROOM TO INFORM US OF DESK NUMBER, WIFI INSTRUCTIONS, EATING PLACES,,JUST ONE PLACARD FOR ONE PIZZA PLACE!

Fine for a good night's sleep. Furniture fabric had a hole worn in it. Evening staff was cold. Morning staff was a bit nicer. Hotel is no frills.

The location Paying for parking

Good shower. Bed was fine. Morning desk staff were very nice Missing dishes and the dishwasher was falling out of the area. We had to wait 40 mins for the shuttle to pick us up when we arrived at 1230am. I found the late night desk person quite rude.

Paying for parking

The area was quiet. I felt safe. The only bummer was the garbage disposal was not working and the entryway light in the room was burnt out. The guest services offered to have maintenance fix things ASAP or switch me to another room - my choice. The front desk was very helpful. The shuttle drivers were excellent; they even lifted my luggage in and out of the shuttle bus for me. This was a huge help due to the low back pain issue of which I was suffering. I would stay here again!

The room was large. The duty manager was professional (while insisting that I pay $150 as a deposit, which was returned the following week, otherwise she would not check me in). The manager the following morning was very professional and genuinely listened to my concerns. The problem was the staff at Reception, who were extraordinarily rude and hostile. I have never experienced anything like this in a hotel. The hostility continued the next morning. The issue had been that when I called the number the hotel had provided for the free shuttle from the airport, there was no answer, so I had to take a taxi. The staff informed me dismissively that I had called the wrong number. It was in fact the number provided in communcations from the hotel, and was also shown on the hotel website. They were extremely unpleasant and I really couldn't believe what I was hearing.

Superb

The room was large. The duty manager was professional (while insisting that I pay $150 as a deposit, which was returned the following week, otherwise she would not check me in). The manager the following morning was very professional and genuinely listened to my concerns. The problem was the staff at Reception, who were extraordinarily rude and hostile. I have never experienced anything like this in a hotel. The hostility continued the next morning. The issue had been that when I called the number the hotel had provided for the free shuttle from the airport, there was no answer, so I had to take a taxi. The staff informed me dismissively that I had called the wrong number. It was in fact the number provided in communcations from the hotel, and was also shown on the hotel website. They were extremely unpleasant and I really couldn't believe what I was hearing.

Day staff was awesome.

Clean and quiet

Thank you

Room was perfect, the staff was incredibly helpful with parking and dining recommendations. Easy on and off the highways to commute.

Close to airport Staff. Hotel. Shuttle

Helpful receptionist

Exceptional

Close to airport Staff. Hotel. Shuttle

I loved having a kitchen. It would be nice to have a tv that I could log in to Netflix or other streaming services.

I loved having a kitchen. It would be nice to have a tv that I could log in to Netflix or other streaming services.

Staff and shuttle service excellent. Stained old furniture and mold infested carpets need replacing.

The room was filthy. I had my toddler with me and it was not at all to a standard where they could play. The bed comfort was awful and the pillows smelled terrible. The AC didn’t work and we desperately needed it and nobody could help us. The AC fan whistled all night so nobody slept. Literally the worst place I have ever stayed and I have to stay by the Chicago airport every other month or so. Never again.

Parking right in the premises

Close to airport

Clean room so spacious it’s really a suite the staff was pleasant even when overwhelmed by customers I had a great experience the kitchen was clean the bathroom was spotless I enjoyed my stay

Great place to rest for the night.

GOOD SERVICE

It's nice and clean

It was available and the shuttle worked The toilet was clogged by the prior occupant

I did fixed the toilet but I will never stay in this hotel ever again.

close to the airport, laundry and gym on site was great, staff were nice and helpful. Shuttle wait time was very long.

close to the airport, laundry and gym on site was great, staff were nice and helpful. Shuttle wait time was very long.

El cuarto muy limpio y en órden, el parqueo muy fácil para parquearse, el servicio de shuttle muy bueno para recogerme en el aeropuerto y el servicio de la señorita en el front desk muy bueno.

I slept wonderfully ! Bed and pillows were great!

Perfect

Location allowed access to local convenience store for extras. Would have liked continental (free) breakfast but cost of hotel made it worth it.

The general location and location where I grew up. The employees were rude and charged me for services not provided and disrespectful with advance knowledge that I am disabled.

The general location and location where I grew up. The employees were rude and charged me for services not provided and disrespectful with advance knowledge that I am disabled.

The hotel is by the airport with a free airport shuttle, but the hotel was always quiet. I never heard a plane. The staff were very pleasant and helpful.

The staff was friendly and helpful! First room had a loud fan in the AC, got moved to a 2nd room that was occupied!! tried to open the door and it was locked from the inside with people talking! Finally 3rd room assigned, dirty rag on floor as you come in, lamp falling apart, outdated.

The staff was friendly and helpful! First room had a loud fan in the AC, got moved to a 2nd room that was occupied!! tried to open the door and it was locked from the inside with people talking! Finally 3rd room assigned, dirty rag on floor as you come in, lamp falling apart, outdated.

Thank you.

Exceptional

Exceptional

Staff was so amazing and helpful

The firet room I was given hadn't even been cleaned. Was switched rooms. The jext one had a chair that was ancient and the covering material was completelt worn out in several places. Curtains were certainly decades old as were the lamp shades. Body lotion refillable bottle was empty. Several parts of the hotel require renovation.

Room was not cleaned properly, food was all over places . Broken cupboards, it seems they have not even vacuumed the floor carpet. I will never come back to this hotel again !

Perfect

Parking was in front of property. Kitchen was falling apart. But since it was for only a night didn’t complain about it until check out.

A bit disappointed with one of the staff members. I stayed two days, but only one day's worth of coffee is supplied in the room. I asked at the front counter if I could get a coffee packet for the second morning. She said yes, but then couldn't find one. She returned to the counter and said there weren't any available. In my mind, what she should have done is jot down my room number and let me know she would track one down and get back to me (or have it delivered). Instead she just gave me the "this discussion is over" look. The problem was exacerbated by the broken coffee machine in the lobby...so I walked to Dunkin for coffee in the morning.

Wonderful stay!

Not so clean bathtoom

Parking was nice, large room. Have all toiletries.

Nice stay close to airport

Clean and close to the airport

Everything was great

Good airport transportation

Very clean bedroom and the personal very kind.

The wheel of the rolling chair was detached ( looks like was mess up before and just tried to fixed it). Fortunately I was able to regained my balance and didn't hit all the way to the floor. Also, when we took shower very early morning (3pm) getting ready to go O'hare airport... we only have one bath towel.

Close to the airport and 24 hour free shuttle . The wheel of the rolling chair was detached ( looks like was mess up before and just tried to fixed it). Fortunately I was able to regained my balance and didn't hit all the way to the floor. Also, when we took shower very early morning (3pm) getting ready to go O'hare airport... we only have one bath towel.

Sincerely, A Satisfied Customer P.S Eugene SUCKS

First room had a broken light so they gave us a new room. That room the stove top didn’t work and the handle to the kitchen sink was broken off. Luckily all we needed was the bed tv and bathroom. Super basic if that’s what you’re looking for.

Good staff

No wash cloths or bath towels. I had one hand towel.

Also loved the fridge, microwave, stove top and utensils in the room, made life so easy. Also, BP gas station is next door (walking) as well as Subway and Dunkin Donuts.

When I finally got a room at 5:30, the recliner footrest was broken. The room was 62 degrees with the A/C on full blast, making a loud squealing noise. I tried to adjust the wall and unit controllers, but could not turn off the fan or stop the sound. I returned to the desk to try to get another room, which I was granted. However, the second room also had the A/C on full blast at 62 degrees. The fan was excessively loud, but it wasn't squealing and I could adjust the temperature (or so I thought). The room had obviously been cleaned hurriedly and very sloppily. There was a plate in the microwave with food scraps on it, a used washcloth hanging over the shower curtain rod, no toilet paper on the roller (fortunately there was a roll under the sink, which smelled musty), and several bits of food and small paper scraps were under the desk and around the perimeter of the floor. The alarm clock cord was damaged/partially missing and unable to be used. I was exhausted and had a very early flight so I decided to just accept it. I slept poorly because the fan was so loud cycyling on and off. I woke up to a 62 degree room despite setting it to 70. The shuttle was on time though! Overall, very poor.

El psesonal de la recepción fue rudo y no nos ayudo a guardar la maleta, no contestaban el teléfono, la habitación la entregaron tarde y tenia un olor espantoso, nos tuvieron que cambiar de habitación. El servicio y la experiencia fueron terribles, no los recomiendo.

Convenient to airport. Staff was friendly. Old and tired. Smelly. No restaurant or bar. Outrageous prices on snacks/food for sale. Shuttle service was slow but friendly.

The staff was amazing. The room was awesome. Like an apartment was very relaxing and comfortable. The gym downstairs was well equipped. Overall great vibe and stay

Bed is not the most comfortable one but acceptable. Everything else is pretty decent considering the price.

I was a bit concerned after reading some of the reviews, but left extremely happy and overly satisfied! Karen at the front desk was extremely kind and accommodating. I showed up at 1:30pm as I had to drop off my rental, she let me check in without a fee as they had a room ready. She was also extremely kind and understanding about my late checkout. Karen deserves a raise! Loved dealing with her! The location was perfect for a flight out of Ohare. A quick Uber to numerous restaurants, room was large and stocked with dishes, utensils, an iron and the bed was comfortable. I will be back! Nothing comes to mind.

Clean room, very quick shuttle. Comes every 30 min but ours arrived as we got to the lobby. Could thaw went better.

Very nice staff and clean hotel! They were able to accommodate my mother who is disabled and she really enjoyed her stay with her dogs she loves the Sonesta now she says she only wants to stay with them now lol we will def be back & use them anytime visiting Chicago

It’s a good hotel close to the airport with free shuttle.

Location is good. Probably, I will not stay again. Service is not good, rooms are so old and not so clean. They charged me twice for parking, then I called and fixed it.

Always a great stay at your property. Perfect location close to O'Hare for a quick shuttle back to airport. Thank you!

For the price, this was a good last minute stay. Very friendly staff, clean room, good kitchen for a studio hotel room. Had everything I needed, including a shuttle to the airport that came in minutes.

Clean rooms, but in the bathroom area there was hair

no hot water in the bathroom

Had to be moved twice due to room not been clean and thermostat not working. The third room did not have a working TV. Staff very helpful and attentive. Clean and comfortable rooms.

Did not use

Parking was good

Parking was easy, my only issue is the Credit Card machines would not accept a Debit Card for payment. I ended up using my Master Card instead. Using my major card was not a issue but standing at the desk and having your card decline 5 times is a little embarrassing. There was no indication that it had to be paid by a major card. I was told they had been having problems with that particular credit card terminal. I just did not enjoy the feeling of embarrassment after watching my card be repeatedly declined only to watch the major card work in one swipe. This happend to my coworker who was checking in with me as well,so it wasnt a one off occurrence.

Close to airport and good shuttle service Room had left over food from previous guest and dirty towels.

It was very nice! Staff was helpful

Yes

Nice property, clean.

Close to the airport. Clean hotel

Heater doesn’t work and also the water at the shower was with no pressure at all

Staff wasn’t welcoming, well the woman that checked me in wasn’t! Also a hold was placed on my card for $150, the payment cleared, I had to call because I never received my money back. They claimed it was sent back to the wrong card. And I don’t understand how if I only used my card for the hold! And for whatever reason, I was only given back 126. Oh and the water was 7.20 a bottle

Two thumbs up

The suite room was great with the bedroom, but was disappointed with no pool or ice machine since our refrigerator hadn’t made any yet.

Despite minor hiccups; the staff handled it the most professional and pleasant

Close to airport. Extra charge for parking.

The room smelled terible

Very friendly staff and clean hotel, quick shuttle to the airport was a bonus.

Yes

Yes kitchen was equipped and freezer was full of ice rumors very very clean and everything worked awesome love to stay there would stay there anytime

It was clean and close to the airport The personal was cold. Looked like they were going about business without any personal touch.

Unfortunately, the first room I was assigned had a strong odor of marijuana. However, the staff handled the situation promptly, moved me to a new room right away, and were very apologetic. The new room was extremely clean and comfortable, and everything appeared to be in great condition. The only issue I encountered was that there were no towels in the room, so I did have to return to the front desk to request some. Otherwise, the room was quiet, I slept well, and checkout was quick and seamless. I also appreciated the airport shuttle, which arrived within 15 minutes.

I had the worst customer service ever at that hotel. They did allow me to stay for the night that I booked and kept saying that my 4 cards were declining. They were not trying to help me in any way and were very rude to me.

The room was not clean when we arrived but they quickly fixed it. The shuttle was WONDERFUL. Without a car it’s quite a walk to any food. The kitchen was great!

Everything was clean and as expected

Manager did not make any aware they had a 28 day policy and refused re-stay even with a paid reservation and then accused me of stealing pillows.

Room was very peaceful.

Ants were discovered in the kitchen of our suite.

Good and comfortable stay

The bed was very comfortable, as was the reclining chair, however not enough to have me stay here again.

It took forever to get the shuttle. My room was very nice but the surrounding area and lobby area was dark and smelly.

Room was clean and spacious. Staff at both check-in and check-out were kind and friendly.

Horrible

Full size fridge in the room it’s nice but people cook in the room and smells everywhere. Not a deal breaker for the value.

The lobby staff was not well-trained. I never did get a receipt for my stay or, more importantly, for my extended parking. I have little confidence it will be billed correctly. We'll see...........

Ok

This was a last-minute booking due to weather and it’s proximity to the airport made it very attractive plus the extend extended state parking.

Not sure what was going on, but there was a solid 45 minutes where one employee was off running around and the other was clicking through their computer while chatting with the person they were chec

The woman manager is a great caring friendly woman!! Helped us a lot with isdues, laundry, early check in too.

When picked up at the airport I was greeted in a quite unfriendly manner by the driver. I then expressed my discomfort, and the driver refused to take me to the property. When the driver realized that I was calling the property, then he agreed to take me back in.

The staff was so helpful when I needed help. The room was very comfortable and clean.

Very friendly staff and helpful as we got in early and they held our bags until we could check in.

Everything was good

I loved the space. Me and my friend had a great time staying here while in town for a convention. The kitchen was great, I just wish there was more food in the lobby shop to make. The prices of items were also a bit much, but not that bad. Overall, we loved the room. Everything was clean, the bed was comfy, the space was large and comfortable, would stay again!

Easy to find

We came in for 1 night stay. So perfect for the price. Friendly staff. Clean room. Quiet area. No complaints.

I loved how welcoming my suite was after a long day waiting for a plane.

Room was not properly cleaned. There was left over food in the pantry. There was a sticky residue left in the cabinets. The property had a smell to it, not sure what it is but it’s not a clean smell. The restrooms have zero space for personal hygiene products. Finally, the TVs were maybe the first 32” flatscreens to ever be made. I know it’s the soonest but cmon. Oh, and they charge for parking.

Room was big and cleaned and friendly staff

Everything was great

Needs renovation

Is ok

The foldout mattress on the sofa was not comfortable. The was a broken chair not replaced. Other than that the staff were awesome.

Room assigned was not cleaned up bed was not made up. Hallways smell terribly. Towels old and dingy.

The instructions for the airport shuttle should be more clear. We didn’t know Park N Jet is a parking lot. By the time we got there, we told the driver that we are going to the hotel. He was angry that we didn’t told him ahead.

The staff was amazing. The room was solid, spotless, and spacious, and lots of opportunity to live there and cook your own food. If you have a long stay, the pillow is in the bed were comfy, and the view was nice. What day there again

The key fabs were not working. So in order to get in/out of room, needed Front Desk staff to accommodate that. Felt like a teenager. Hotel had a terrible cigarette smell. Overall disgusting experience.

A bit noisy for traffic on street

Not what I expected! But you get what you pay for!

Clean rooms and helpful staff

The shuttle driver that Sonesta uses that took me to the hotel was absolutely horrible. Completely rude and rushed me unlike the other guests. I was very kind and polite but he acted short and very cross with me for no reason. It got so bad to the point where I snapped back & then when I was dropped off, he tried to be polite to me but at that point it was already too late. That was the start to a terrible stay here. Upon arriving, I was told that even though I pre-paid, I had to pay a $150 deposit which I never received an email for even though the front desk staff told me they send out emails about the deposit before arriving. Again. I never received that email. The room I had looked clean when I walked through the door, but the kitchen area was gross and the trash cans both in the room & the bathroom hadn’t been emptied from the previous person staying there. There were food stains and reside still left on the utensils and on the cabinets, stains and hair all in the bathroom and a blocked up toilet that I told staff about, but nothing was done to rectify the issues. The only good thing about this stay was me leaving. I will never recommend this place to anyone and will never come back.

Expedia then tried calling repeatedly and also couldn’t get through. Three days before my trip, they finally reached someone, asked about a refund or credit, and the hotel staff said “no” and hung up. I will never book with Sonesta again. No guest should have to deal with this level of unresponsiveness.

Love this Hotel, ver clean

Staff was really nice, hotel is nice but is not clean

The room was nice, and clean, and the staff was very nice!

Hotel

Room was super clean.

Staff was absolutely amazing. Karen is a joy and the most accommodating person I think I’ve ever met. I was in Chicago for an interview and I was nervous to get the job knowing I’ll be moving to Chicago, but after my stay I’m happy to move to Chicago if everyone has half the personality and disposition as Karen. I honestly thought Karen was the owner because she showed so much care. Property was also extremely clean with no issues there either. Would definitely stay here again.

Room was clean. Front desk lady is wonderful. It was good stay despite its location and lack of amenities. I will stay there again.

Wide and clean room, Good staff. I will repeat.

Clean room airport shuttle

There was a condom wrapper on the floor next to my bed, and you could tell that the

Room was clean staff was friendly, shower needs to be upgraded also bath water was not hot enough

Had a good experience at this hotel. Close to the airport, shuttle included, gas station for food and snacks were a few steps away, easy check in- the lady was nice. Only complaint is that our floor/room did smell like someone chained smoked in there for years. But I would definitely recommend this place, the pros outweigh the cons.

The room was decent but the staff was awful. The shuttle to the airport was unsafe. I would never stay here again.

Overall, it was extremely disappointing and costly for a low quality room with poor service. I will highly discourage anyone from staying with this hotel chain.

When I walked into my room, I was greeted by the smell of cigarette smoke, and in the bathroom there was a used washcloth on the edge of the sink.

The staff was friendly, the room spotless and the airport shuttle was on time and made making the flight from O’Hare a breeze.

Again, fabulous value for the cost!

The price was cheap, so were the accommodations. The TV was tiny, and the hotel was a little run-down. Did not look as nice as photos. Bed was decent. The recliner was broken. Luckily it was just a quick overnight before heading out of the country.

room was dirty. bed was dirty. har on sheets, gum wrap by the bed. rug stale. wet rug smell

Older hotel but functional. The hotel misrepresented their parking arrangement - on the summary it says that “self parking available” - but it does not mention that payment is required. Only if you go into minute details you can find that it is paid parking.

Love using Expedia very essential for booking flights and simple to navigate. I'll recommend it

The room had a stale odor, it was too hot. The furniture was stained and worn. I’ll never go back.

Staff was friendly and polite however there was issues with the room

Very nice place. Had issue with hits water but it was resolved

Staff was friendly, and room was comfy my only issues being the TV was at the lowest brightness possible making it hard to use and the ac when turned to a hotter temperature would only blow said temperature for a few minutes then runncold.

The room is outdated, the carpet smelled like cigarettes. The tub did a squeaky cracking sound every time you stepped in.

Shuttle to O’Hare airport. Clean room.

Great front desk people. Room was quite and clean. I only stayed pre-flight but was pleased with my stay. I would have liked a bottle of water in the room.

Room wasn’t not really cleaned, sheets had stains

The room was very comfortable and clean

Yes

Room was clean and staff were great!

Cons: Noisy between cars outside, people and dogs in the hall, the fan going on and off and what I believe was the refrigerator making a strange noise now and again. Overall, for the price I paid, it was a good stay.

Everything was good

Great place

mostly the room was fine, bedding and towels were clean. however, the rest of the room was questionable. several body hair and PUBES all over the bathroom, on the toilet, counter, surfaces, shower walls, etc. the microwave was FILTHY, with dried food bits everywhere. even found a cut toenail on the bedroom counter.

Clean room. Friendly staff. Update our appliances in the room.

Bed was not comfortable.

The room was wonderful and clean, the staff was very friendly and helpful, the shuttle service was incredibly helpful and convenient, I'm still waiting for my deposit back but otherwise I had a wonderful time, and I'm sure that's just taking a bit of time to go through

Everything and everyone is great here.

Room was clean, friendly staff.

They would not honor the reservation for an under 21 person. They would not refund our money either.

Staff was friendly. Room was clean and spacious. 24 hr shuttle was convenient

I have stayed at this hotel for many years. This time the room was not as it has been in the past-sink was clogged in bathroom-microwave did not work and the two little coffee packages were given for a large pot. No styrofoam cups in room for coffee. Staff was nice as always and room was clean

😀😀

Good

The front desk person in the morning was so unfriendly, we had a guest visiting in the lobby for 5 mins and they wouldn’t let us sit in the lobby and wanted to move to a chair that’s out there in the cold. We had asked for extension for checkout and she wouldn’t clearly cite the price and wanted us to ask hour by hour increase rate instead of explaining. There is no clear policy, the machines were broken in the deli and overall a bad experience

Room is fine, the place is a bit dirty, no food or bar. You can do better.

pointed to a coffee machine with a “out of order” sign on it. Once to my room, I pulled out a plate to put my meal on and it was used and dirty. Upon further investigation, every plate in the cabinet, 2 forks and a cooking pot had been placed back into the cabinets dirty. The bathtub stopper didn’t work either. Considering I booked the hotel through Expedia and got it for a good deal cheaper than I was quoted by the property directly , I guess it was “ok”, however, it was nowhere near a $200 hotel which is the price I was quoted when I called the property directly. Very disappointing stay.

This is a fantastic value for the price. Clean, large rooms with everything you need in the kitchen to make yourself at home, fridge, dishwasher, microwave.

My stay was wonderful

Very nice hotel. Friendly staff

Nice, clean room for the price, very helpful and friendly staff at the front desk

clean and staff is nice

Very clean doesn’t seem to be maintained very well for a building that seemed pretty new.

Great check-in. Staff was amazing

Clean room!

Friendly staff, amazing room, great shuttle

The bathroom in my room had pubic hair on the shower wall and a literal toenail on the soap dish.

5stars

Nice clean room. Nice place

Comfortable room - love the extra space even if it is for just a night - would stay here again

Service was cool, but the maids steal!

Awesome

Sonesta Simply Suites is a very basic property in terms of amenities, such as no breakfast offering, minimal lobby area / seating and challenges with accommodating guest requests. That said, the room itself was very comfortable and well laid out, probably more suited to a business professional than a vacationer. The location is very good in terms of the airport, restaurants and other locations. Also, the room rate was excellent. Overall, not fancy, but a nice place to stay, especially for business travel.

Great

Room was good sized with a kitchenette. It was also clean, quiet, and comfortable. The airport shuttle was timely and totally met my needs.

Clean room conveniently located to the airport

Maybe you guys should put what cards are acceptable and which are not. I got turned away after already giving $83.96 because I had a CHIME card.

2. The hotel shuttle did not arrive for 50 minutes. 3. The bed mattress was very soft, too soft for a good sleep.

I like it

I had very serious safety and security issues with this hotel. I wouldn't recommend this hotel if your life and lifes of your family is valuable for you.

Room was clean and comfortable. Would definitely stay again.

The room was extremely cold and the heat never came on. There were lots of people that weren’t guests sitting in the lobby. The hotel was very worn.

Staff was great. Rooms preserve noise well. Smoking area should be set further away from entrance, pet relief area is there and is not ideal for non-smokers

Clean and nice. Just stayed one night, more than we needed!

You need to put the deposit part on the main page. And not in with the taxes and fees cause some people will not look at that. I think you need to put it in the description that their is a $150 deposit due at check in so people can prepare for that!

Clean room, friendly staff, free shuttle service to airport and from airport to hotel. Would highly recommend this hotel!!

Great value and very close to airport

Thank you.

Clean room did the job a little far from the airport

A bit old hotel but mostly clean also nice staffs.

Nice work Area , close to airport

.

Clean

Nice place

woke up by loud air conditioning. check-in took super long after a long tiring flight. shower had used towel left behind which was unprofessional.

Good for the price

Clean room, friendly staff, and easy shuttle to airport.

The hotel is also used by extended stay guests, and my room was huge and well stocked! It was clean and comfortable. There is a full sized refrigerator, microwave, coffee maker, dishes, silverware, pots, pans, etc. There is even a full sized dishwasher. The bed was very comfortable. There is a thermostat on the wall and the heat worked well. The bathroom was large. The shower/bathtub has shampoo, conditioner and body wash in individual large pump containers. I had a very nice night and will definitely stay again!

The hotel was in good condition. The only downside is the $10 parking fee, which feels like a rip-off. The property is wide open and only about 3 miles from the airport, so I think parking should be free.

The checked bags have not reached me yet

Guy at the desk was rude

Good room, decent price

$10 overnight parking fee was a surprise. I was told it was in the booking information so shame on me. My guest and I both had to pay and it was charged to the room. The room itself was nice and spacious however, the complimentary shower gel was empty. Overall, I would stay again but will likely try other local options first.

Everything

Efficient staff, clean & quiet room.

I did not make it to the hotel

It was perfect

Overall my stay was comfortable and relaxing. I had a last minute booking because my flight being delayed. The only complaint I shared is that some of the drawers were a little dirty, but that was a small thing. I would certainly stay again!

Alarm clock provided in room did not work. Called front desk and arranged wake up call, but the call never happened. Reception explained that there were issues with the telephones.

The room was great and clean

Staff was great. Room was more than I expected. I will definitely stay here again!

There was no pillow cases in the pillows for the pull out bed, there was a $10 a day extra fee to park your car. The coffe maker had no filters.

No keys - every time you get out from the room you need to call reception to send someone to open your room (never saw it before). Drainage in the room did not work. No breakfast. Room deposit 150 dollars.

Nice clean room, great full kitchen. Nice, polite check-in. Very good experience. Gas station with Subway, Dunkin Donuts and conveince store in close walking distance.

Never was able to reach the hotel for the shuttle will never stay here again

The airport shuttle

Staff was great and room was clean and maintained. Surprised at the dishwasher.

Staff was great room dirty had other p

Great

Wonderful staff and great room

The room came with a strong odor like Turkish Coffee and can't get rid off. Meantime the room's heater doesn't work as it will not go above 71°F. Very very disappointed ☹️☹️☹️

The hotel had all the amenities I needed for a overnight business trip

Room was clean and ready. Check-in staff very friendly

Room was not cleaned very well,from the hair and crumbs all over the place to get this blood and hair on both sides of the pillow that a blind person could have seen.. they swapped rooms with attitude... then the pull out in the next room had stains all over it... at this point we needed to sleep i slept on the seat cushions and left early and unimpressed. Stayed in worse places that were better than this for the price...

Just there long enough to sleep

Terrible customer service. Rude and very unhelpful staff

Wasn’t allowed to check in and wasted good money for a hotel I didn’t stay in

My room was as pictured. All staff I encountered was very welcoming and polite. Will def stay again! Airport shuttle was quick and reliable.

We enjoyed a clean room, very well organized and stocked kitchen with pots and pans, bowls, dishes, utensils soap etc. We’ll be back for sure!

Comfortable, clean, affordable and great service!

Room was clean. Staff was friendly and professional. Shower was great. It’s a dog friendly place and there were lots of dogs, which I love.

Just want to make sure the deposit gets returned.

The room was excellent and the staff was very helpful

Very good service, clean rooms. The shuttle to the airport helped us too much

Staff is great.

Staff was friendly, room was clean. We would different stay here again.

N/a

The hallways smelled like smoke. The staff kept interrupting me by calling me and knocking on the door just to ask what time I was checking out. People are traveling and don’t want to be bothered. That was very strange to keep bothering me during the stay!

Thank you for the hospitality!

Staff was terrible

yes

I loved the fact your room is like an apartment. Perfect for an extended stay and close to airport. Staff could be a little better at greeting guest and giving a break down of your stay. I got maybe 4 words out of front desk personal and given my key card and that’s it.

Greedy hotel over charging no nothing extra except coffee

Staff was friendly and helpful

everything was very good

Facilities are decent / what was expected - staff were very friendly & helpful! It was also nice having 24/7 shuttle service.

Clean room and quiet. Friendly staff.

Loved having a little kitchen! The shuttle service was quick.

Heat and cool was great with constant fam option to provide a little quiet noise

Poor customer service

Clean. Close to the airport. In-room kitchenette is nice.

The two gentlemen at the front desk are very welcoming and knowledgeable at there job.

Overnite stay everything was great

Small room

Yes clean and spacious room

The lobby space was tiny, 2 chairs, for such a large hotel and the "store" was laughable.

The sink was cracked the bed was not properly made the bathroom vanity doors were broken

Very quiet. Easy to use Shuttle for the airport.

Eugene in the front does this annoying condescending fake smile every time he turns down one of your requests. Manager needed to step in to give me the room after he lied it wasn’t available

Was were nice & clean. Included a well stocked kitchenette which was plus. This hotel is idea if u plan to stay near the airport & rent a car.

room was clean, customer service in general was great

Why is that?

great place with shuttle, friendly staff and super close to the airport!

Staff was nice and the room was clean and nice as well. There was some silverware that was dirty but minus that, no complaints. Would definitely recommend.

Very good

Big and comfortable, the shuttle service fast and efficient

Their system was down for a long time so I could not check in for almost 40 min

All perfect

Tiny lobby had long waiting line for service. Elevators were slow and really noisy. No healthy food selection and difficult to find and difficult to get food for meals.

Clean room and local convenience

All was great

Clean room

The room was better than expect - very clean and spacious with a lovely comfortable bed and updated bathroom. The hallway and lobby were a little dreary due to the condition of the carpet mostly I think. The staff was wonderful, kind and efficient.

Shuttle directions were well published and easy to understand. Great stay!

The stay was great and the shuttle was very convenient. They helped me extended my stay with easy after a canceled flight. And the kitchenette was great and worked perfectly. And the room was also very clean

The staff was very nice especially when it came to extending my stay due to a canceled flight. The room its self was very clean and comfortable. During my stay I did use the kitchenette and they provided everything needed.

There were a variety of issues. The most significant was that our room was accessed by someone around midnight. The person opened the door, yelled “sorry!” then closed it. Such a horrible feeling. Second, our room shared a wall with the elevators which were very noisy and shook the bed. Needless to say these two issues combined to make for extremely poor sleep. Additionally, the bottles of hand soap and body wash were empty. There was no bar soap. Lastly, there was no instruction card for the tv. All in all, a horrible experience.

Enjoyed the free airport shuttle

Great loc

They never give me room service for the 6day plus. I had to go ask them for toilet paper at the front desk. There was blood stain on the floor in the room.

The staff was so kind, attentive, very professional. They were quick to address any needs or concerns we had. The hotel was very nice and comfortable. I would 100% recommend the place and would stay again

Great choice if you are flying out of O’Hare. We were flying in late , and just wanted to sleep and drive home in the morning. 8 minutes from O’Hare.

The room was clean and stocked with essentials for cooking a meal for a 1 night stay. We'll stay again for sure!

staff big room comfy bed

The room was bigger than anticipated and extraordinarily clean. Even though I was only there for one night, I appreciated the full size refrigerator with ice maker and microwave along with basic items to fix meals in the room. Free coffee in the lobby and in the room was a nice touch along with a lot of tv channels to watch. The free airport shuttle was very convenient.

The room was very clean and big. Unfortunately I had a terrible view, and the coffee machine downstairs wasn’t working. They were very prompt at giving the airport shuttle there especially given the weather. I really appreciate it. I think the gym was really nice. I’d say the only issue I had was being charged $150 incidental charge when I checked in even though that it never been communicated to me that it would be that amount prior to me checking in. But if you need a quick place to stay, or a place to stay for a few nights, this is a perfect place. It’s well priced, and it has a functional kitchen, so you can save money on food.

Room was very nice

Reasonable and free airport shuttle!

Nice clean basic rooms, staff was amazing!

TV didn’t work. I kept trying to request a shuttle from the airport and kept getting hung up on. Ended up chasing another Sonesta shuttle to another pickup location at the airport only to find out it wouldn’t go to my hotel. I kept calling and begging the guy who answered not to hang up and just send me a shuttle. It was only then that I finally was told that the bus to the hotel wasn’t labeled with the hotel name and was labeled travel jet or something like that. I needed to know that before waiting outside in the cold for an hour. The check-in guy was severely overwhelmed and could’ve used some help. My room was fine and clean, but the TV didn’t work. At check-out, I let the guy at the counter know, and he said, “great,” and smiled. I asked, “Why is that great?” But he ignored me. I don’t think I should’ve been charged full price for something that wasn’t fully functioning

.

Horrible service at the front desk. Due to the air traffic control problems and the severe winter weather many flights were cancelled. When we got to this property around midnight they had sold our room to a walk in and was sold out. Then they refused to give us a refund even though they had already charged our credit card. We called the manager the next day and they said we were listed as a no show. I said to pull the security camera footage and the airport shuttle drivers would remember us since we talked with them. They refused. Avoid this place at all costs.

Should cleans rooms daily while in the stay

8k

Clean room, no issues with amenities.

The staff was very helpful especially with shuttle service and food delivery. The room was spacious and quiet. The housekeeping could have been better (very minor issues) but clean overall

Airport shuttle was a plus

The person from sonesta that took my call had an unfortunately impossible to understand thick indian accent. I had to ask about 6 times something like "sorry, could you say that again?" Until I noticed his frustration. I was getting a bit frustrated myself because I didnt know how to get the shuttle service. Eventually I just hung-up and walked to talk to the people around what I figured were the shuttles and figured it out, but it was a very uncomfortable experience.

Room had leftover trash in wastebasket. Just didn't feel clean to me...I'm glad I only stayed over night!

Very friendly and helpful staff and a great gym.

If it weren’t so far from where I needed to be, I would easily stay here for all of my trips. It had everything I needed including a gym and full sized refrigerator and parking was amazing! I highly recommend this place!

Spacious clean rooms

The problem was the WiFi was horrible which made it impossible to get my work done not to mention the was no restaurant on site for food

Airport shuttle took over 45 minutes to arrive, and that was after 4 calls to the hotel. Room is sufficiently clean but there was a used towel left in the bathroom. There are very limited/no places to eat or buy food nearby. Workout room is pretty good and location near O'hare is convenient

Made a mistake and booked the the day after and they would not change the booking. Guy at the front desk was very rude and dismissive. Never going there again!

Has to wait for 45 min to checkin , no help for front desk , room was dirty, bathroom quality not good

Room was clean comfortable and large. Staff we're nice and fast at getting us checkedin

Room was nice, wish they had free parking but I mean based on location it’s understandable

Yes.

Great customer service.

it has everything we need

👍

The beds and bathrooms were really clean. Mattress had nothing on the bottom or stains which I really look for when I’m staying at a hotel. Staff was super helpful, welcoming and professional. I would recommend this place to anyone needing a clean space to stay at.

Would recommend.

Room was clean and quiet. Staff was very friendly as well.

great location by ORD, hotel looks like they recently remodeled all the rooms with new carpet, and flooring. however you can tell it is older design by the drywall and molding's wear. i liked the full size refrigerator, but was missing pots and pans in cabinets, like a hyatt house or homewood suites would have, but then those hotels are likely more expensive

Had a group of 10 rooms, traveling for business. Arrived late (around midnight) and the 2 gentlemen at the desk had our keys ready and made the check in process simple. Thank you!

But other than that it was great!

Very disappointed in the treatment we received.

And there are no food options, such as breakfast but…I do wish the hallways and my floor was cleaner.

shuttle service was prompt , and service was wonderful ! our room was large , clean and very nice with all the amenities you need for a stay ! i’d recommend to everyone

Close to airport with good suttle. Only issue was chair in room was wornout. Not a huge deal but put wife off a little.

It's a very nice and affordable place to stay near O'Hare Airport. The shuttle picked me up quickly and I was able to check in immediately.

Abdullah at the front desk was absolutely wonderful. We arrived at the hotel around 11:30 p.m. the night before the Chicago Marathon after our reservation at the hotel next door fell through, and he was so kind and patient as we scrambled in. Abdullah let us know about a couple of last-minute cancellations and went above and beyond to help us. Thanks to him, we were able to quickly book a room online and get settled for the night. He was just as helpful and friendly the next morning during checkout. We can’t thank you enough, Abdullah—you truly saved the day!

Excellent location for traveling out of O’Hare. Extremely clean. Spacious!

45 minute wait for airport shuttle was unacceptable

Waited over 45 minutes for airport shuttle. Absolutely unacceptable

I was kool

Shuttle was punctual.

Wish i didn’t have to pay for parking but it was a good stay

Great value

Great place convenient

Airport shuttle

I can't say enough good things about this property. Great access to the airport, incredible staff, you can't go wrong here.

Friendly and helpful staff.

The airport shuttle was great, very prompt. The hotel itself felt very dirty, the hallways smelled like weed, cigarettes and cheap cologne to cover up the previous two. The elevator was disgusting with spit on the floor. I only had to stay for one night because of a layover but there’s no way I’d stay for more. My door looked like the police had to open it with a battering ram. Very sketchy place

Did not use the shuttle

This was an average stay in Chicago. The airport shuttle was a convenient option. It was a short Uber trip to shopping and entertainment, but not really walkable to anything other than the gas station.

Great to have airport shuttle. Facility is clean and super well equipped. Good value.

Steam and smell was spreading in the room.

Shuttle arrived quickly. Hotel close to airport.

Clean and helpful staff.

Walks are thin so noise in the hall carries but otherwise clean and comfortable.

A dump near ORD. Surly staff and noisy everything.

Staff is very good

The staff were polite and very helpful.

The staff was great when we asked to switch rooms (due to the first room smelling a little like burnt food). They upgraded us to a bigger room for free. Didn't use rhe kitchen but would be great for people who want to. The airport shuttle guy didn't come inside the lobby to check for us before he left so that was a little annoying, but he did circle back. Would stay again

Nice place

Shower was terrible filled up with water. Shampoo, conditioner and soap all were out. Not good Coffee marker was dirty. Very nice staff

Everything was good except the bed size not queen it’s full size they say it’s queen but it’s not

Room was nice but the bathroom could have done with cleaning better. I’m the corners there were still hair and dirt. In the morning the self service machine was not excepting cards payment for water, and they didn’t take cash. No a great experience when running the Chicago marathon. All the staff kept telling me is to call head office to complain.

Q bar and grill was a short walk away and was excellent If you are there for happy hour it is very cheap drinks and Best pizza we have ever had

The shuttle was an essential service. Thank you. The kitchen was well enough furnished to prepare a few meals. The coffee in the room was much better than the coffee in the lobby. And the proximity of a food and drink source gave me close access to sandwiches and breakfast items, cheaper than what was on offer in the hotel.

The staff at check in refused to accept my Mastercard for the security deposit hold because it wasn’t a Wells Fargo, Chase or BofA card but IT IS a major credit card. The room was dirty. My TV did not turn on. I reported to front desk and they said most of the TVs were like that. Horrible experience. Do not recommend.

location is good if that’s only your airport hotel; free shuttle six minutes to Airport,

The rooms were very clean. Just to inform that we only had one spoon and no forks. I made a note to the room staff so we wouldn't be charged for taking the flatware. The bathtub shower creaked badly when taking a shower.

Make sure to bring your own bottle water. They charge 14 dollars for a couple of bottles, which is crazy!!

Like that the airport shuttle was immediately available.

The rooms were set up nicely.

The staff really took care of me when I was having trouble one night. Thank you so much!

Clean room and spacious

The room not upgraded and the sofas were ripped and in bad condition. I ended up calling front desk wanted to cancel the stay, but they moved me to a different room. Didn’t like the stay at all!!!

Only there long enough to sleep (6hrs) and get up and catch a flight

It was good for me.

Very clean establishment

Very clean hotel. Convenient. Had to do a quick overnight and it was good enough but one complaint is that the bed was so bad! I kept falling to the middle. Very soft.

Clean room

loved the service, very friendly, especially Azad!

The place was amazingly clean. The room perfect, the bed was confortable and everything you need in place

Spacious room, comfortable bed

I loved the amenities in the room. I wasn’t there long enough to enjoy all the amenities of the property.

Good.

Reception was rude and unhelpful when I checked in at night. Morning receptionists was much more pleasant however.

Nice kitchenette, outlet mall about 1.5 miles from property, numerous and different cultural cuisines with delivery services and the 24 hour airport shuttle service. Perfect location. And. Next door to a gas convenience store that also houses a Duncan Donut and Subway Sandwich Shop.

Clean room. Friendly and helpful staff. Awesome place to stay.

The simply "suites" are designed to accommodate individuals who want cooking options in the apartment, which includes a stove and fridge. The room was fairly large and the area was quiet. However, there were no nearby restaurants and eating options other than snacks and drinks offered at the front office.

Close to airport, reliable shuttle. Common areas not to clean. Room kind of clean, but not great.

Shuttle service is a third party so not as available to guests as other hotels are.

Room clean