Hilton Garden Inn Secaucus/Meadowlands

Great location for any event to MetLife stadium. Easy access to stadium or via Secaucas Train Station.

Exceptional

Very friendly and helpful staff, very clean

Good

Upon entering the room, we noticed a strong humid and mold-like odor. The room felt poorly ventilated, and later we discovered visibly wet carpeting near the bathroom and beside the bed. We had already unpacked and chose to tolerate the conditions for the single night stay rather than request a room change.

They wanted me to pay 6 dollars for 2 bottles.

The dirty sheets, smell of burning marijuana, party next room over that staff declined to do anything about when I had two children trying to sleep so we could go to American dream mall the next day. Save your money and just get a Crack motel for a quarter of the price.

Heated pool The dirty sheets, smell of burning marijuana, party next room over that staff declined to do anything about when I had two children trying to sleep so we could go to American dream mall the next day. Save your money and just get a Crack motel for a quarter of the price.

Staff were friendly It’s dated and not very clean There was no hot water to shower They charge you for breakfast even though when you book it includes breakfast

Staff were friendly It’s dated and not very clean There was no hot water to shower They charge you for breakfast even though when you book it includes breakfast

Everything correct. Clean, good stay

Good

Very clean the staff was very helpful with everything they even provided us with car service

Clean, friendly staff, nice indoor pool, spacious By highway

Clean, friendly staff, nice indoor pool, spacious By highway

The breakfast was fine. The staff was personable and friendly. The room was not clean, even after informing the front desk that there was hair in the shower and potato chips shoved into the peephole. The pool was underwhelming. I had to request blankets twice. The shower ran out of hot water.

The breakfast was fine. The staff was personable and friendly. The room was not clean, even after informing the front desk that there was hair in the shower and potato chips shoved into the peephole. The pool was underwhelming. I had to request blankets twice. The shower ran out of hot water.

Very good

Everuthing 0

I like the lady in the evening shift on friday night and the lady in the evening shift on saturday night. The breakfast was good. I was traveling with a sixteen year old fifteen year old and thirteen year old.I put in that I had children.Because it said anything, seventeen and under were children. On Saturday when I went to go get breakfast with me and my kids, I was told that I only had one breakfast purchased and then they corrected it. It was one breakfast and 3 kids. They tell me my children would have to order off the twelve and under menu. I told them that that wasn't specified in the booking and that my kids are gonna eat more than a kid's meal. The waitress had the nerve to tell me that sounds like a hilton problem.I go to the front desk to tell the guy he tells me if I have a problem.I can complain monday to the manager. Also I reserved two queen beds put what we actually got was two double beds.So me and my children were sharing beds that we barely fit on. They were very uncomfortable when I tried to tell the man up front that they were double beds and not queen beds, he argued with me.And then again pointed to the card and told me I could contact the manager on Monday. I was really thrown back that they didn't even offer me the chance to pay extra to get my kids.Adult meals. I complain to the lady on saturday.Evening and she actually upgraded all my children for the inconvenience to adult meals.

I like the lady in the evening shift on friday night and the lady in the evening shift on saturday night. The breakfast was good. I was traveling with a sixteen year old fifteen year old and thirteen year old.I put in that I had children.Because it said anything, seventeen and under were children. On Saturday when I went to go get breakfast with me and my kids, I was told that I only had one breakfast purchased and then they corrected it. It was one breakfast and 3 kids. They tell me my children would have to order off the twelve and under menu. I told them that that wasn't specified in the booking and that my kids are gonna eat more than a kid's meal. The waitress had the nerve to tell me that sounds like a hilton problem.I go to the front desk to tell the guy he tells me if I have a problem.I can complain monday to the manager. Also I reserved two queen beds put what we actually got was two double beds.So me and my children were sharing beds that we barely fit on. They were very uncomfortable when I tried to tell the man up front that they were double beds and not queen beds, he argued with me.And then again pointed to the card and told me I could contact the manager on Monday. I was really thrown back that they didn't even offer me the chance to pay extra to get my kids.Adult meals. I complain to the lady on saturday.Evening and she actually upgraded all my children for the inconvenience to adult meals.

Parkng was great, pool was clean and heated and my grandsons loved it. Short drive from Hilton Garden Inn to NYC to the Museum of Natural History. I will stay at Hilton Garden Inn/ Secaucus/Meadowlands again and I will recommend to others. :):)

It was nice and clean. Nothing

It was nice and clean. Nothing

The room is clean , staff was nice , breakfast is good , but the parking at night can some time be hard a new restaurant opened up right in front of the hotel

The service itself was fine, but you—Expedia—failed to honor the reservation I had with you. I had to pay directly out of my own pocket, and it ended up costing me much more.

Pool was great. Hot tub was on when we entered and didn’t have to wait.

Nothing Everuthing 0

Room and overall hotel was clean and breakfast was having good options.

Unfortunately, this was not disclosed at the time of booking. The availability of the indoor pool was the primary reason we selected this property. Had we been notified in advance, we would have chosen a different hotel in the area. I wish the property was more transparent regarding the availability of a major amenity, and the lack of notification significantly impacted both our stay and our plans for a special family celebration. Additionally, upon entering our room, we noticed a strong musty odor. The smell was significant enough that I used my own Lysol spray to feel more comfortable in the space. This further detracted from what we had hoped would be a special and enjoyable stay. We expect more from the Hilton branding.

I paid for a junior suite with a pullout couch and when I went to go pull the couch out, it had wood underneath. I called the front desk and they were booked and there was nothing they could do. This was very unacceptable because it was my daughter’s 10th birthday the next day and I wanted to decorate the room and everything, but it says she had to sleep on that hard couch. It took away from the day that really meant a lot to me. They were able to switch us rooms the next day and then they gave us a credit for our breakfast, but I feel as if that was definitely not enough, especially for how much money I paid to stay at the hotel. The hotel also only have one trashcan in the whole suite. And the breakfast was the worst Hilton breakfast I ever had. It was so bad for the point where I couldn’t even eat it I couldn’t even cut into the pancakes. For me being a Hilton honors member I expected great service

Staff was great, room was clean down fall was not hot water.

There was no hot water, no blow dryer, the heater made a terrible noise all night, the breakfast staff was rude, and there was drug paraphernalia up the stairs in the parking garage. It was the worst hotel I have ever stayed in for the highest price for a Hilton.

Room was spotless and amazing!

Veronica excellent customer service!!!

I had junior suite and it was specious and clean. We had small refrigerator and microwave. Staff of the hotel were always nice and helpful.

Buena atención y limpio

The a staff did not let check-in due to missing payment. I gave all my info and they could not accommodate. My only option was to go back home.q

.

We arrived at night with two exhausted babies, and Ms. Jahira and another colleague made us feel right at home. Our family had a pleasant stay. Thank you, to all the kind staffs.

Refrigerator was on correct setting but froze everything in it. Shower would not heat past lukewarm. Elevator door would not shut, had to take stairs.

The room was clean and organized, and the staff were very kind and approachable. The location is great, with easy access to NYC.

Clean room. Staff were nice and helpful. Only thing I can say is the hot water to shower wasn’t very hot. But I’d stay again.

If this was the first Hilton Garden Inn I had ever stayed in I would not stay in another. Facility was old and showed it. Windows were cold and breezy. Breakfast was lousy and was being manned by too few people.

So dissappointed the pool and hot tub was closed since that is the only reason we chose this hotel.

The location is VERY noisy. I planned to leave my car in the hotel garage for 3 additional nights while I was in NYC. When I made the reservation, an employee quoted me a fee of "about $20 per night". At check-in, the clerk at the check-in desk quoted me a fee of $45 for 3 additional nights. At check-out the general manager insisted that I pay $100 for a full week. Terrible that the general manager would contradict his customer-facing staff and refuse to honor the information they provided.

Nice hotel. Good food. Easy to get to NYC

The room was great. It was well kept and clean. The customer service was lacking. I've always had exceptional customer service but this time was lackluster from the time I got there until the time I left. When I got in the agent looked annoyed, didn't say hello just requested my ID, asked for cc and then handed me the keys. I was waiting for instruction to the room or receipt to sign but he just looked at me and said "thats it". Every interaction throughout the weekend was just lacking the normal Hilton customer service charm that I was accustomed to.. I wouldn't visit this location again.

Very clean, staff was very helpful. The pool temps were a little off. Pool very cold. In the 70's and the hot tub was around 115°f it threw us for a loop lol. But everything was clean and nice

Good

Room was fairly spacious but the floors all dirty, needed a GOOD mopping & vacuuming ‼️ Also , the heater made A LOUD 🔊 , WEIRD, SQUEALING SOUND EVERY TIME THE HEATER SHUT OFF‼️ VERY ANNOYING... DISRUPTED OUR SLEEP 😴 ‼️‼️ CALLED FRONT DESK TO REQUEST HEATER TO BE FIXED... BUT NO ONE ANSWERED

So cheap and greedy with their supplies, towels and sheets.

Very nice room. Although I thought I booked a room with 2 queen beds, we had a king bed in one room, and a sofa bed in the other., 3 females getting ready in one room would have been too much. Staff were Great, I especially enjoyed the rose scent as you enter the lobby and elevator area. The hot tub jets are pointed up , not in , creating almost a fountain effect, not a whirlpool or hot tub action.

Check in staff was very friendly. Room was clean.

Window was stuck open and asked for help repeatedly. Was freezing over nightTold someone would be sent to address it

Room was clean. Staff was friendly

Everything was Great

Mrs. Yadira is extremely helpful, thanks to her our stay was very comfortable.

The staff was very nice and helpful to my day.

didn't do breakfast

No inexpensivereakfast option. Buffett 15.00 per person. No Senior options.. Made to order is simply taken off Buffett by server with exception of fresh made eggs.

Convenient

All put together...with a very nice staff

Clean and very safe place

Hotel was perfect location for travel into NYC. We were in town for a show and museum stops. The clerk at the desk was great with transportation tips which made things so much easier! Hot tub was clean and very pleasant after long travel and lots of walking!

Room Dated, bath towels were dingy

Nice

It was okay but way overpriced for the conditions and limited amenities. The spa was closed , pool was murky. The shower would run cold anytime someone somewhere else flushed a toilet. Breakfast was only included if you would spend another $20. The room was clean and the staff was nice but it was just overpriced.

Staff was friendly, room was clean. Only downside was the jacuzzi was being repaired, otherwise no complaints! Free parking was a plus!

Well priced close to MetLife stadium and American Dream mall. Was able to check in early as my room was ready which allowed us to head over and eat before our concert.

We arrived back at the property at 11:30pm. I explained the situation that happened earlier. The front desk attendant told me that we were entered into the system as a "no show" and he would look for a room. We finally get a room after multiple phone calls to coworkers for assistance. The room key unlocks the room but the door won't open. We tried several times. Head back down, told to try again and push hard. Tried again several times. At this point we were concerned someone was in the room and had the deadbolt on. Desk attendant finally came upstairs with us to assist and had to throw his body against the door to get it to open. He said, "I told you." and walked away. The room had a terrible smell and dirty countertops. We will not be back.

We enjoyed our stay here however we got caught in the 'loop' returning from our event and it was very stressful finding the property. We wished breakfast was served longer as well.

Clean room, friendly staff.

No cleaning happens every day

The room that we reserved they overbooked

Very sweet lady in the morning serving breakfast

Staff very nice and room good size !

Excellent- stayed for summer slam, super accessible

Parking included, clean facilities, polite staff. Breakfast not included but available for $15. Free coffee in the lobby during the morning and there’s coffee and tea for a K-Cup machine in the room. *Fantastic* Mexican restaurant right next to it. 15 minute drive to MetLife stadium. Very safe. It was a little noisy in the morning when someone was doing yard work next to my room but it wasn’t super early so I’m not upset about it. I couldn’t close the opaque curtains which was strange. Saving this location for future visits, I was very happy with my experience.

The staff was very helpful and the facility was in very good condition.

Our stay was so so. The hot water did not adjust right it was either super hot or non- existent. The Buffet breakfast consisted of watery eggs and less than appetizing sausage. The location was about the best thing about this hotel. The staff was super friendly and did everything they could to make our stay the best.

,

Staff was very nice however our room wasn’t ready at the check in time. The hallway outside the room smelled badly. The pool was dirty and the spa was being refilled when we went to use them. Breakfast was not included and was pricey. The location wasn’t that convenient to the train station (which is why we stayed there). Would not stay again.

The hallway and room smelled terrible. The room was dirty.

It was pretty standard stay. Welcoming environment. Basic check in and out, good room.

Not up to the mark for the price

Friendly staff, clean room. Hot tub was not very hot.

I like that they had a pool here, it made my trip more comfortable!

Jashira at the front desk was the best, great employee!!! Only issue I had was the pool was closed very disappointed

Free parking

Our first night checking in, the lady at the front desk was super nice!

Nice and quiet! It’s super cute and the staff is really friendly!

The breakfast that was included was convenient and the staff were helpful and friendly.

Ok

Stayed here for the Beyonce show at MetLife Stadium. Very short drive to the venue. Hotel was clean and staff was very friendly. I would definitely stay her again if I ever go to another show at MetLife. I was very saggy with the cleanliness and quality

This was a disaster. The property was not as advertised. It was run down, dirty & the pool was green. We checked in & out within 10 mins & booked a different hotel. NOT Hilton quality at all!! Do not stay here!!!

The hotel was nice, the staff was great, the room was clean, and the cost was reasonable. The room was very noisy from highway traffic and the blackout curtains did not close. Making the night noisy and bright.

Is always a pleasure to stay at the Hilton...

Was very disappointed. I booked this so my son could swim and was close to the ADM. when i checked in i was not made aware the pool was closed. The next day we went to swim - he had been looking forward to this- it was closed. I asked the front desk and they were unbothered. I asked why no one mentioned this at check in. They couldn’t care less. I could have booked from three other options in the area with working pools. Wasted money. And my son was upset the whole ride home. Front desk staff- 0/10. Not impressed with this property.

Incredibly loud in the front of the building on highway side, we had to switch room the second night. Pool wasn’t open due to maintenance, breakfast wasn’t complimentary and not worth the money.

The hotel is only accessible via highway exit and entrance ramp because it is built on land not accessible by local road or pedestrian street. Also Hilton Garden Inn charge for every breakfast item, not cheap.

Clean, spacious, comfortable. The free breakfast is amazing with so many options. The staff is phenomenal. Great stay! We will definitely be back.

Room was next to elevator and ice machine extremely noisy.

No information provided at check in regarding check out time, breakfast, etc. Interesting location right off the highway. Rooms very outdated for being a Hilton.

The stay was nice and it was very to access the city. The walk to the bus stop is unsafe and kind of scary but we made do. Our biggest complaint those was I specifically book this hotel so my kids could swim and the pool was down all week. Each day they would say “maybe tomorrow”

Very loud in front room we were up all night. Pool was closed so that was disappointing. We stayed there specifically for the pool for our kids.

Pool out of service. Fitness room the size of a 2x4. Expensive with limited amenities

I thought I had seen milk for sale on the pictures of the "store" they have located in the lobby. All they had was beer and soda. I had asked if I could have milk for my daughter (as they have a full breakfast) and I was told absolutely not. The following day when I had asked the front desk for some help, the gentleman was too busy to help. That evening they rented the pool out to a private party that was drinking and smoking - approximately 30 people that were not hotel guests.

It was a very nice property. I would stay there again. The front desk staff were really nice and very helpful

It was very clean & the bed was super comfortable

The staff were super nice and we were able to check in early. We took the NJ transit to NYC ($8 roundtrip, cash only) which was nice. They provided a sheet with all the information. They have a small pool and hot tub. The breakfast was good with options to order (omelet, waffle, pancakes, french toast etc) or have a limited buffet (no eggs or protein). They have garage parking and there's a walmart nearby.

It was an ok stay. Parking was great. I said good morning a few times to a few employees and rarely got a response so I wouldn't say they are friendly or warm but the space was decent and economical for the family's comfort.

It was a great stay but the location is not that great. There isn’t much to do or places to go

Clean place most of staff sucks

Excellent experience!

Great location when in need to use a car in NYC

Stayed here for work and commuted into Manhattan. Offers free parking which is a bonus. A good option if you’re looking for an affordable stay and to commute into the city.

It should be fixed.

Staff is nice. I like that we can park free in the parking garage.

Very clean and quiet

Convenient going to NYC right by the exit to the turnpike. Nice pool and whirlpool to relax after a day of walking. Confusion whether breakfast is included or not.

Property is dated. Breakfast is $16USD. Carpets are disgusting in both rooms we got. And bathrooms were dated. Hot water was cyclical or non existent. Save your money. Go someplace else.

Good

I had a wonderful experience. It’s a great hotel to stay at for traveling into New York City. I would stay here again.

Beds weren’t comfortable and water temp in the shower was on/off while showering

Towels were stained, tv didnt work that well, no conditioner. Staff was nice.

10/10

Excelente personal. Muy cordiales. Lo único es el ruido de los carros en la noche ya que el hotel está situado al lado de la autopista. Hay que llevar tapones de oídos o pastillas para dormir

A very nice, clean and cozy hotel, it is very comfortable, very close to the American Dream shopping center, the breakfast is delicious.

The people at the desk were very accommodating. Easy check in and out. Our hallway was clean and quiet. Would stay there again.

Room was clean. Staff was wonderful. Super easy access to the bus to get into the city!

Super close to the 190 bus that takes you into the City!!

My room smelled like someone had been smoking. I stayed one night and the inside of my bags and all my clothes smelled like smoke. I informed assistant manager at front desk and they stated they would try to resolve the situation. They will not refund my stay. I will never stay here again. My concerns were not taken seriously. The assistant manager stated she would reach out to me but never did. I have stayed in many Hilton properties but this by far was my worst experience.

Near my event.

The carpet was sticky and looked very dirty 😅

Good breakfast at the hotel. It is not complimentary. It was easy to get to and from Manhattan but not well lit at night and now continuous sidewalk to the bus stop.

Super friendly staff, great condition and nice spacious rooms. Not much around but stayed here for an NFL game and was a quick ride to the stadium

Nice place

Enjoyed the dining.

This is a great property. Only thing is that the area around it is a little confusing to get around for the first day or 2. I would highly recommend the property, just more of a heads up for out of state visitors.

My wife and I wanted to visit New York. The hotel was excellent we parked at the train station and caught the PATH into New York. We also caught the Statue of Liberty Ferry, wasn’t far from hotel, they had plenty of parking. We took advantage of the parking to sneak into New York and see the World Trade Center.

Did not end up staying called and spoke to the manager to see about switching the one day because my daughter had cheer competition and we couldn’t make it, called well in advance was told she would look into it and call me back in a little bit and that was two weeks ago and never heard anything back so I’m out $300!!

We stayed a night here for a concert in NYC and had a nice experience. The Secaucus Junction train station was an 8 minute Uber ride and about $4 each way for a train ticket to Penn Station. The pool and jacuzzi were clean and smelled good. The staff at the front desk were nice and prompt with solving our door issue when our key cards would not work. The beds were comfy and it was nice and quiet sleeping at night. We would stay here again!

This hotel is located in a very challenging area to get to. There is also very little around to eat or even have delivered. To get a bagel, go to a diner or get Starbucks you have to get on some intimidating roads and exits. The shopping center is basically right across the highway but takes alot of effort to get there. What would make this better? Free breakfast ($15!), shuttles to food/shopping, shuttle to public transportation, the option for daily room cleaning. What I did like: on-site garage parking (free), indoor pool and hot tub, on-site guest coin laundry ($2.50/load!). Service was fine.

A

Great stay

Property is just great! Just that there are ZERO options for food near by as ita near intersection. But the staff is great and there are 2 vendors who deliver food if before 11 PM.

Pwrfect

Super nice staff and clean place, very convenient to go to NYC

love the hotel and amenities there. only problem was its right off the highway which makes it hard to drive especially during rush hour. but thats new york city for ya!

Very clean and friendly staff.

Great rooms, clean and affordable. A lot of parking and friendly staff!

Walking to stores, dinner or shopping is not ideal (way too far), but bus pick up to NYC is good, but bus stop is located in a relatively bad location. I might stay there again, pending the price.

A peaceful oasis away but close from hectic New York

Comfortable, clean, great staff.

Very nice and clean hotel. Would stay there again for sure.

Nice and clean, easy access to NYC

Is always a pleasure. My third time at the hotel.

Excellent

I liked the staff, otherwise for a Hilton below average

Room had a faint smell of mildew coming from the AC unit. Fortunately it wasn't warm enough to need it so after turning it off, the smell went away after a few hours. Room was nice and clean otherwise. Staff was friendly and check-in was a breeze. Location pretty much requires you to either have a car or Uber since its location makes it very difficult to walk to the train station.

Clean place for a transit hotel

The entrance to this property is right on the exit to NJ Turnpike. It looks like 3 entrances but its 2. The 1st entrance you may miss because its in a curve. The 2nd one please aim for it. The 3rd entrance is not to a hotel but a warehouse with a gate. You cannot back up to the 2nd entrance because of on coming traffic for the NJ turnpike. The closest U-Turn if you miss the 1st or 2nd entrance "WILL ADD" 16 miles of extra driving for you as I found out.