Candlewood Suites Smyrna - Nashville by IHG

The air conditioning in my room did not work well at all I was uncomfortable and sweaty the whole time ended up leaving early and not staying the night

Very nice staff.

Clean room, friendly staff, close parking, overall good place to stay

They have a small parking lot and not much room for a truck and trailer if there is more than 2 about impossible and the only ice machine in whole building is in the market pantry. Things were clean beds comfortable

When we entered the room, there was a strong smell of cleaning products, and the carpet was completely soaked—apparently it had just been shampooed. Although we were given fans to help dry it, that didn’t resolve the issue. After leaving for a few hours, we returned to find the carpet still wet. We were then moved to another room, but it had an unpleasant odor that was difficult to identify. Additionally, there was a large group of workers gathered outside our window, playing loud music, drinking, and with a strong presence of marijuana. This made the environment especially uncomfortable, as we were traveling with children. Ultimately, we decided to leave and were grateful to receive a full refund. However, the hotel is in serious need of renovation and better upkeep if it hopes to compete with other properties in the area.

I will definitely stay again and the price was reasonable.

They tried to double bill me for two rooms. I only had one room. This morning we were awakened by a false fire alarm. I decided to get cleaned up, only to find that there was no water. No kind of compensation was offered

Good

Good

Nothing

Good

The front desk staff was great upon check-in. I was moved to a different room, but the bed was not king size as I reserved and paid for. It was a queen size. I would like the difference for the bed size to be reimbursed but the lady at the front desk at check did not know how to fulfill that request.

The front desk staff was great upon check-in. I was moved to a different room, but the bed was not king size as I reserved and paid for. It was a queen size. I would like the difference for the bed size to be reimbursed but the lady at the front desk at check did not know how to fulfill that request.

I have stayed in many Candlewood Suites across the country. This was your standard, everything we expected. Clean, comfortable, friendly staff. The hotel could stand to update the recliners in the room, but that is a corporate issue not a location issue. The only complaint I had was the selection in the pantry as far as Food went was a little sparse. Other than that when I go back to Nashville in June this is where I will stay. !

Great customer service and free washer and dryer. Perfect weekend stay. Many good restaurants near by.

Exceptional

Outstanding room that needed a quick fix in the shower and the building engineers repaired quickly and accurately.

Good

Everything Nothing

Clean room Loud children and dog barking

Loud children and dog barking

Akl

There was a vape found in our room that was not ours.

Location There was a vape found in our room that was not ours.

Exceptional

Yes

Yes everything was great

Excelent

Toilet valve was continuously running had to turn off and on manually. Bathroom was diryy and guests above us partied all night. Noise was ridiculous. I requested to move and apparently no other rooms available

Good value for price.

Check in was easy and staff member was friendly. The room was clean. We did not use the pool or fitness center.

Superb

Rooms are spacious No breakfast

Rooms are spacious No breakfast

Took more that 30 minutes for an employee to check me in. He was rude and didn’t hold himself accountable. Experience was ruined.

Comfortable room

There wasn’t a breakfast available. Having a breakfast would have been a nice addition.

There wasn’t a breakfast available. Having a breakfast would have been a nice addition.

Everything was good. Thanks.

Akl

Staff was courteous.

Changed my room reservations without notifying me till check in. And I was charged before we even got to the hotel, then asked for my credit card again.

Rooms was excellent, staff was very polite and I really enjoyed my stay, I'll be back soon

Front desk said they sold out I had to go to a different hotel

Exceptional

Room was nice, only thing that needs improvement is the bathrooms.

Just older. It was clean,

Didn’t realize it was pet friendly. Someone left a giant dog in there room and it as howling at 1am. Unless you have a dog, I wouldn’t recommend staying here

Very good

Unfortunately, the room did not feel clean. The bed sheets had hair on them, and there was an unpleasant odor in the room. The bathtub also appeared very old and dirty. This made our stay uncomfortable.

No coffee filter. Shower door didn’t close. Although for the price is was ok. I do like pet friendly

The room needed some maintenance, and tender loving care!

The lady working the front desk was very nice and helpful

Visited multiple times, last visit in kitchen under sink seen roaches bug scatter

Looks like it needs some updating like holes in the wall fixed, new paint to freshen up the room and cover the "dings" in the walls.

Room was very nice but the side entrance door did not work with the card. That was a bit frustrating. The area was very nice to walk a dog.

It was an ok one-night stay. Room was acceptably clean- somewhat worn. No breakfast served- only coffee and tea available. TV remote needed battery replacement and I was too tired to take it down to fix. Just glad to get on the road and did not have to stay another night.

Sure enough, our card was charged, even though the stay had already been prepaid through Hotels.com. Mistakes happen—but the real problem came when I called the hotel for a refund. I was told, “you’ll have to call Hotels.com and have them pay before we reimburse you.” This should have been handled directly between the hotel and Hotels.com, not pushed back on the guest. After another 20 minutes on the phone with Hotels.com, the hotel finally agreed to issue a refund, but I’m not holding my breath. Travelers beware: check your statements carefully if booking through Hotels.com at this property.

The staff were professional and helpful. The room was clean and comfortable.

Our first rooms had roaches crawling everywhere (counters, floor, bed). We had to switch rooms in the middle of the night. The hotel has charged me for two extra days at $116.08 on top of the initial $175.41 for the one night I did actually stay. Not only that but they are refusing to refund the extra days as well as comp the original room which they promised to do because of the roaches. There were drug addicts outside around the pool area. The smell of marijuana is strong around the property and people are just sitting on tops of vehicles in the parking lot into the night. At this point, I’ve paid over $500 to sit in a recliner for 15 minutes before the neighbor got up and decided to start slamming everything around keeping all of us awake. Definitely DON’T recommend staying here.

The next day I had to ask for a big room and was then switched by the manager!

Your front staff member I had at check in was AMAZING! He really cared about my long drive and helped me get a luggage cart and fast check in! Very grateful to that young man.

Front Desk staff was amazing! Room was nice, comfortable and quiet. Wasn't expecting good quality shampoo, conditioner, and body wash in the shower! Could've saved some $$ by not buying my own. Free laundry machines! Decent workout room. Only thing that wasn't perfect was the tv. They have satellite tv, so when the storms came through the tv froze. Otherwise, for the price compared to other hotels in the area for the week I was there, couldn't beat it!

Very nice staff. Hotel was a bit old.

The person checking us in was less than friendly but an interaction with her later was pleasant. The place is run down, big time, especially the furniture. It felt dirty in general, musty, tub backing up, roach activity. The rooms are way smaller than they seem online. No breakfast on account they have kitchenettes in the rooms and a "pantry" downstairs that is ill stocked with no real options. The beds were comfortable and the room was quiet unless someone was upstairs in which case it was like elephants were above you. Overall, I'd say to pass on this one. There are many other options around.

Nice hotel. Quiet centralized to restaurant

Staff did not accommodate room request twice. Checkout staff did not relay room request for our next stay the following weekend, despite her assurance that we were set.

Hotel was overbooked. Requested room that we made in advance was not available. Spouse and I had to stay in 2 separate rooms, as a result.

It was clean and had things that you need at the front lobby they were kind and friendly

I was charged twice. For 127. Plz fix

!

Room smaller than expected No pullout bed as expected Tub needed washing Designed for cooking but no store in walking distance. One restaurant near closed b4 10 pm. Price was higher than quoted.

Front desk staff incompetent. Called twice to confirm early check in. They confirmed 12 noon. We arrived later than expected 2:45 and had to wait 25 mins for them to clean our room. The lady who confirmed the room would be clean did NOT care or offer any sincerity. Never again will I spend $200 a night on this place again, nor should you! We checked out in 12 hrs.

Clean and the staff was great!

Great

We did not get the room we booked. Was very disappointed because we booked way far in advance and was expecting to get what we booked.

Convenience of the location to a lot of shops/eateries. Room was a good size. Nice having a full fridge with ice maker. The bed was comfy Our room smelled like smoke! I booked a king only to be told that they over booked and no kings were available ?. The furniture in the room was old and peeling

The property is conveniently located with lots of great parking, easy access to elevator, and the property was very clean and they have a great staff.

The Management and Front Desk staff are amazing. It felt like home staying there. The Housekeepers do a fantastic job as well. This is the best Candlewood Suites I have ever stayed in!

Location Many things were broken - microwave , lighting in kitchen, tv remote

Staff was friendly and helpful.

I felt really home

Nice hotel with several dining options nearby. Most important for us it was pet friendly with a reasonable pet fee. Clean room and a good night's sleep.

location pool wasn’t open

Stayed one night. Will stay again

Nice place

It was a great stay

Love

Good solid hotel that doesn't charge extra for our dog. We will stay here again.

Cozy clean spot. No issues here!

Worked well for us for one night’s stay as we drive through Nashville. Great value.

The bug that crawled on me at 4 am in the morning the morning before I checked out.

Blanket is too heavy

Beds were hard and spring in mattress was sticking out

This was our second time to stay here and it was wonderful. The staff is so friendly and helpful. The rooms are so spacious and supplied well with everything. I especially love the kitchen area. The small store in the lobby helps our budget as we didn't have to go out for food. The only thing that would make my stay perfect would be to add a towel rack to the right of the sink in the bathroom and a couple of hooks for hanging clothes. We will be back.

Awesome

Our room was clean . Staff friendly

I love candle wood suites it felt like home to me & especially the bed very relaxing

Did its job.

I was told on arrival the room I had booked was not available because cleaning staff had left for the day and the room was not clean. I was offered a smaller room (not a suite )that was supposed to have a king sized bed however the room actually had a queen/ full size bed. The room smelled musty and like it had been smoked in. It was so bad we bought air fresher to try and drown out the smell. Another person we knew who was staying in this hotel had a room that also smelled the same. I was offered some IHG points for the inconvenience of not having my room which was nice but not enough to overcome the bad experience. There wasn’t coffee in the lobby which was something I have never seen in my stays anywhere else and the coffee maker in the room only had one coffee- no creamer or sugar packs. To say this hotel was low frills would be an understatement. The hotel looked much nicer online but in person it looks much more dated and worn down. I would not recommend this hotel.

It’s was located right next to highway

Shower head was disguising, Room smelled like dog.

Good

It's always been a nice clean place to stay!!

The room had roaches in cooking area and the bathroom

Booked 2 months in advance and they gave away our room. Zero compensation Booked 2 months in advance and they gave away our room. Zero compensation

I felt very comfortable al the time

Convenient

Would stay again

After making the reservation. I got to the hotel only for them to tell me they dont know why they let me reserve the room when they dont have any. Stood at the desk for over 5 min waiting for the attendant just to hear this. Told her to cancel the reservation and i went elsewhere. Never got into a room.

The staff was very friendly they went over and beyond

Room was clean and staff was friendly, but there was a bad smell in the room.

Room was ok, they did supply most of what was needed, and staff was very friendly. Wasnt the cleanest room.

Great service

Staff was friendly property was very nice and clean I had a great stay.

I was well pleased with my stay. I will definitely stayagain when in the area

My 2nd time here. Rooms so clean. Will be back!

liked recliner and full size refrigerator

Housekeeping was requested but didn’t happen. Overall rating 2.6 stars it’s doable.

This was the quietest hotel I’ve ever stayed in. The staff was very helpful with suggestions of what to do around town. I’d definitely stay here again

eh. It was fine

Room smelled bad— wet and musty

No breakfast included

Lovely place

Nice hotel and staff. Very nice rooms

The kitchen sink drained very slowly. The electrical plug near the nightstand didn't work. We had lukewarm water in the morning for our shower. We left after one night.

Everything was clean, comfortable bed and pillow. I had everything in the kitchenette. Amazing customer service! Thank you.

Solid inexpensive room with a stove and a fridge. Satellite TV, and I was there during a storm so the TV didn’t work, but the Internet connection was decent. Staff was very friendly and helpful at check in and check out. I would stay here again.

What I like about this property was the cleanliness. It quiet and very comfortable.

Our room was nice and clean. Had everything we needed. Staff was friendly and nice. Very helpful when needing directions.

The manager Mrs. Fuhrer is an ASSET to Candlewood Suites and was a pure joy during our weekend getaway!

Friendly service. Rooms were nice

Kl

The front desk lady was super nice. The room was clean.

Clean and staff was great

The guy at the front desk. Wasn't very nice told me with a smile on his face that I wasn't going get the room I needed on the first floor .I wanted king size bed .Room was clean

Convenient and spacious room for quick travel stop.

Check in got canceled

Great experience overall.

The queen sized bed should be replaced with a foam or foam topper added to the mattress. It’s just too old and worn to encourage a good nights sleep.

Everything was solid except the nightstands were not cleaned. Quite a bit of brown sticky substance on them.

Only thing that would be great to have would be firmer pillows but otherwise I had a great experience and will come again

Housekeeping didn’t clean the room. And kept charging card on file over and over.

Not too bad of a place to stay for the price. I would stay here again.

Loved the lay out of the single queen suite. Clean and fashionable.

A multi-story hotel with one broken elevator does not make a pleasant stay.

Needs to be remodeled. Not worth the price. Hotel has a roach problem.

Everything was amazing except a few minor issues. When we first entered our room, it had a weird smell to it so we had to go out and get air fresheners for our two night stay. Secondly, on our final night, I was headed checking what time it was on my phone and turned the lamp light on only to find a roach crawling on the table next to the bed! My partner was a bit shook by that as typically when there’s one roach, there are more. Lastly, the stove didn’t even work in our room so we didn’t have access to any form of cooking and on top of that, they didn’t offer breakfast at the time. It would’ve been nice to know before hand otherwise, we would’ve found an alternative as breakfast is an important amenity for us. Regardless of all of this, I’d give our two night stay a 7/10!

The elevator wasn’t working. Having a conversation with other guest that have been there the last few weeks said it hasn’t worked for quite some time. when asked about when it would be repaired the clerk stated tomorrow. Well tomorrow never arrived. Ice maker In fridge wasn’t working also and Room smelled very musky/moldy .

Only reason bags were carried up was because I asked for a reduction in nightly rate. No help with departure. Disabled vet almost fell with bags going down with leaving. Holiday Inn hotels should be ashamed of this property. Would not recommend.

Elevator not working and had to stay non 4th floor. Felt we should have gotten a discount for the inconvenience

Had to change rooms first night because they put in a room that was supposed to be closed because the tv didn’t work. They actually admitted they should not have given me the room. Saw 2 cockroaches, no hot water and the only elevator was broken the night and next morning when I checked out( I was on the 4th floor) not a very relaxing stay after working all day! Would not recommend

Absolutely 5 start to me

I checked in on 9/23 something after 4pm. We were assigned room 409 the room looked to be cleaned but had a wet moldy smell. So we turned on the Ac and we left to go get food come back and the smell is still very strong my daughter that’s 7 was asking why it smells so bad. Later that night I was sitting in the recliner and a roach comes crawling across the arm of the chair I get up and its two of them on the side of the chair. So I decided to call it a night. We go to bed at this point I’m checking for bedbugs couldn’t sleep comfortably the AC in the room didn’t cool the room off good so we were hot. After seeing the roaches I was paranoid there were more and was worried they would crawl into our stuff. In the middle of the night I get up to get something to drink and turn on the kitchen lights and roaches are running under the refrigerator. I go back to lay down and let my husband know there’s even more roaches. We tried to go back to sleep. I just couldn’t sleep knowing roaches are really bad in the room so we decided to just get up and check out at 4am. We stop by desk and waited and a lady name Porsha comes to the desk we tell her our issue and she told us she would write a ticket and get us compensated I asked her when could we expect to hear something she told us sometime after 10am that day. We haven’t heard anything unfortunately. I really hate to leave bad reviews. Our trip was ruined being that we wasn’t comfortable in the room due to the smell and roaches and AC.

Perfect

The hotel is clean and well-kept. A "store" off the lobby has a variety of items from beverages and snacks to frozen items for sale. It is a good value

Staff was friendly! They have a pantry for snacks that is easy to use and had a good selection.

This place was exceptionally clean !!! I love the fact that it is pet friendly and you do not have to pay extra !! I did not get her name but the young lady that was at the desk that evening was extremely nice and accommodating. Expedia had advertised that I had a king suite with a living room area which I planned one one of my children being in but when we arrived she let me know that they had been having issues with them stating that and that not always being the case . But she gladly upgraded us free of charge !! The only thing I. An say that I didn't like it that you do not get breakfast in the morning though they do have a " cubbard" in the lobby that does have a nice variety of items you can buy

Big room and quiet

The room was clean and nice, but very cold. The ac really works. No complaints.

It was a very nice room, King suite. Ev charging stations right by the door. Coffee available 24/7 but i wouldnt recommend it. No breakfast because the rooms all had kichenettes. Staff was friendly. My biggest complaint was i couldnt extend my stay and had to change hotels. I would definitely stay there again.

The front desk attendant Lewis was so friendly! My adult daughter has autism and he was very kind to her.

Went for an event. Took an Uber downtown for less than $40. Will definitely stay in the future.

Will stay again when I go that direction

elevator was not working most of the time

I have been staying at this hotel for six years and I have noticed it is heading down hill. The light in my bathroom was completely rusted, my TV volume would not adjust, hallway A/C's did not work and the hallways smelled bad

We stayed here just one night on our way back home from a trip. The service was great. The room was clean and comfy.

Room was clean and staff was extremely helpful and freindly!

Staff was amazing. Room wasn't the cleanest. Really nice setup, especially for extended stays. Just bring a few cleaning supplies.

Cleanliness, friendly staff

The stay was amazing except for the pool or fire place not working! Staff was super sweet and attentive!

Everything is good

The front desk person was real nice. The room was 7/10 for cleanliness. There was mold in the shower, little bleach would get rid of it. The shower floor was real slippery. The edges bathroom floor needed to be scrubbed. Caked up filth in the corner. Handle on the refrigerator was missing. The rest of the room was fine although I only stayed one night so I didn't use the rest of the kitchen.

Staff was extremely convenient

Staff was incredibly friendly and curteous. I needed a much earlier check-in time and they were very helpful and understanding.

Very nice hotel, the room very comfortable and good amenities, very safe and good service at the front desk.

Staff was friendly and helpful