DoubleTree by Hilton Denver - Thornton

I love the castle look and that it's an old building and still very modern and clean.

There was no pool, no body wash, staff and property cleanliness is average for a double tree property. Expect more from doubletree

Great stay, clean n everything was perfect.

Booked my stay a week in advance. Got there and my room was confirmed by the main desk girl. I got the keys and headed to my room, opened the door, but someone elses luggage was in there. Went back to the service desk and told the same girl that someone left their clothes, but was then told that my room was taken already. I asked what they could do for me, but they didnt take responsibility for their mistake and blamed me for using this app to book. Ive used this app many times before and had never had this issue. The rest of my day was ruined because I could not find another hotel with availability, all because of their mistake.

Booked on Expedia after a flight delay forced overnight stay. Took $90 Uber ride only to be told at front desk they were sold out and would not honor online reservation. We were told Expedia inventory was never accurate. So then why do they use Expedia if they are so unreliable? No other hotel availability in the area, so another $90 Uber ride back to the airport to stay overnight in the terminal for our early morning flight. Very disappointed in the way the hotel handled a confirmed reservation.

N/A

Never stayed here- but they charged me for it anyways even though they overbooked their hotel and cancelled my stay when I showed up. Will never use Doubletree Hilton for anything and will no longer use hotels.com as they can’t be bothered to respond the their clients concerns

Very good

Good service ,

I like the remodeled rooms. I didn't like the fact that the ADA Shower Chair was broken when I tried to shower. I was very disappointed that a chair was not available for me. I specifically requested a Shower Chair in my request at booking. I was assured that one would be available. One was not. I asked for a discount or to be moved at the front desk but was not answered when i was present. i had to leave for my tournament and was not aware they were going to move me. i missed several calls but I was at the tournament all day. When i did arrive back at the hotel, i was informed that they would move me to an ADA Room. Also, the elevators had railings that fell off when I grabbed it to help stabalize myself as I'm mobility impaired as well as an amputee.

Location The manager was unavailable for the new employee when checking in which took 1 hour and checking out took 2 hours. Ashlynn did her best.

Delicious and very pleasant staff

Delicious and very pleasant staff

Exceptional

Aside from the cleanliness issues, the hotel was just average overall. The room amenities also felt outdated, with only an older coffee maker and refrigerator provided, and no microwave in the room. While the staff made a positive impression, the housekeeping standards definitely need improvement.

The bathtub was filled with black substance every morning. Gross!

Nothin

Good

The location and the pool were the only positive aspects of our stay. I would never stay here again. This hotel was a disorganized mess from the moment we checked in. We arrived at night tired from traveling ready to sleep. We had made reservations weeks in advance and checked into what we were told was the last available room. We get into the room and the bathroom door was locked. Staff had to go get tools so we could access our bathroom. We brush our teeth and learn the sink was backed up. In the morning they fix our sink. We leave for the day and come back to a tub that backed up while we were gone - black smelly gunk all over the tub (where we were drying our swim suits). I had to wake up my sleeping kids to walk them to another floor to sleep in at midnight but the hotel couldn't guarantee us that we could stay there so we had to leave our suitcases in our first room with the gross tub. The next morning we were told we could stay in the new room so we spent our morning moving our stuff to the room. I don't want to blame the staff that were trying to accommodate and help but this hotel was simply a disorganized mess. They didn't offer to compensate - not so much as a free breakfast. Staff did try to help problem solve but I was frustrated. I don't think they once apologized for our experience and I felt no sense of urgency that they cared how difficult this stay was on our family. I suspect housekeeping locked the bathroom because of all of the known plumbing issues yet they put us in that room anyway. Then lets talk about breakfast. We paid for breakfast tickets - I didn't realize it was a sit down only (I wanted fast buffet style). Service was slow, coffee was cold and watery and the hotel only issued breakfast tickets daily that we had paid for in advance. So every morning we had to take time to get the tickets for the next day. Parking. There was some kind of event going on at the hotel and the parking lot was COMPLETELY FULL one of our night was stayed there. 2 large trucks were taking up loads of...

The location and the pool were the only positive aspects of our stay. I would never stay here again. This hotel was a disorganized mess from the moment we checked in. We arrived at night tired from traveling ready to sleep. We had made reservations weeks in advance and checked into what we were told was the last available room. We get into the room and the bathroom door was locked. Staff had to go get tools so we could access our bathroom. We brush our teeth and learn the sink was backed up. In the morning they fix our sink. We leave for the day and come back to a tub that backed up while we were gone - black smelly gunk all over the tub (where we were drying our swim suits). I had to wake up my sleeping kids to walk them to another floor to sleep in at midnight but the hotel couldn't guarantee us that we could stay there so we had to leave our suitcases in our first room with the gross tub. The next morning we were told we could stay in the new room so we spent our morning moving our stuff to the room. I don't want to blame the staff that were trying to accommodate and help but this hotel was simply a disorganized mess. They didn't offer to compensate - not so much as a free breakfast. Staff did try to help problem solve but I was frustrated. I don't think they once apologized for our experience and I felt no sense of urgency that they cared how difficult this stay was on our family. I suspect housekeeping locked the bathroom because of all of the known plumbing issues yet they put us in that room anyway. Then lets talk about breakfast. We paid for breakfast tickets - I didn't realize it was a sit down only (I wanted fast buffet style). Service was slow, coffee was cold and watery and the hotel only issued breakfast tickets daily that we had paid for in advance. So every morning we had to take time to get the tickets for the next day. Parking. There was some kind of event going on at the hotel and the parking lot was COMPLETELY FULL one of our night was stayed there. 2 large trucks were taking up loads of...

Courteous staff, good breakfast

Everything was great

Convenient Housekeeping too insistent

Housekeeping too insistent

Only thing my son left his jacket in the lobby the day we arrived. I noticed it as we were checking out and asked did they happen to have it in the lost and found. I even drove 30 min back to the hotel to ask in person. The front desk told me no one turned it in. I counted this as a loss, when I arrived home in CA the next day, I get a call from their manager saying they found my son’s jacket and it’s been in lost and found for 2 days. I just wished they would have taken the time to look instead of giving me the typical prompt.As a single mom of 2, I know my 9 year old son should have done a better job of keeping track of his things but I wished someone would have checked all areas before saying no. We traveled back home without jacket, had to let him use mine. They did offer to ship it to me if I send them a prepaid shipping label but the hassle of that was not worth it. With that said, you will enjoy the castle hotel and Denver!

Clean room

Rooms were decorated well

The staff There is no microwave in the room unless you book a "deluxe" room, so you have to come all the way downstairs to warm your food up because there's only 1 microwave that people can use. The bathroom wasn't very clean, but after traveling hours to get to this hotel we were too tired to care or bring it up. The thermostat in the room also didn't work properly. The fridge was smaller than a mini and we couldn't put our plate in it (the plate was standard size) , so the code was either eat our food immediately or discard it because of temperature safe zones. For the price of this hotel it didn't uphold the Hilton standard, and I'm extremely disappointed.

The staff There is no microwave in the room unless you book a "deluxe" room, so you have to come all the way downstairs to warm your food up because there's only 1 microwave that people can use. The bathroom wasn't very clean, but after traveling hours to get to this hotel we were too tired to care or bring it up. The thermostat in the room also didn't work properly. The fridge was smaller than a mini and we couldn't put our plate in it (the plate was standard size) , so the code was either eat our food immediately or discard it because of temperature safe zones. For the price of this hotel it didn't uphold the Hilton standard, and I'm extremely disappointed.

Exceptional

Staff was very friendly and helpful. Room and property was very clean. We did not go to the bar or dining room so no help there. We would definately stay at this property again.

Great staff, clean rooms

You can hear the noise from other rooms. Throughout the night I could a couple fight next door and then kids crying and screaming. The complaint isn’t about the other guest having these situations. The complaint is on the poor quality of sound proof at the time of build the hotel

Staff Booked a king room, ended up with a double queen

Booked a king room, ended up with a double queen

Very pet friendly, clean rooms, great area

We stayed there 3 nights. Classy wonderful hotel. Huge tasty fresh breakfast. We shared a Denver omelet, it was plenty for two. Staff are awesome. Bed so comfy. Clean and quiet rooms. Very pleased.

Very nice and clean motel with great food at the restaurant and a nice warm pool. Very friendly staff.

This was a perfect location for restaurants and activities.

Superb

The cleanliness

The cleanliness

Clean room, friendly helpful staff, mattress needs replacing.

Breakfast was less than a continental wrapped in a restaurant environment. Horrible. Both of us weren’t feeling good all day steer it. Room had dust and spider web lint hanging from ceiling, super slow bathroom sink drain, sour smelling kitchen sink drain, half size fridge inside cabinet. Definitely not a 4 star

Staff... Check in was very easy and the hotel staff was amazing

Staff... Check in was very easy and the hotel staff was amazing

No I’m room microwave,,,they want you to pay $20 for a basic breakfast,, smelled like sewer and why the tiniest garbage cans in the rooms,,,had to leave food containers and all garbage on the floor

Rooms were very clean and the hospitality was excellent! I came to Denver for a very serious surgery and the staff made sure my room had the necessary accommodations!

Shops

Ghettoest Hilton ive ever stayed at, we had to be moved twice due to dirty rooms (poop in toilet, pubes in bed).Finally manager was kind enough to put us in the master suite at no extra charge. It was very deceiving from pictures. Staff was amazing but place is very run down and house keeping has no idea how to clean rooms. Severe plumbing issue as every room smelt like sewage. Staff was great place is run down and ghetto.

Exceptional

There were plenty of places to eat and shop. Air conditioning worked very well. Most of the area outside the building were well kept except for the garbage bins that were outside my window. There was garbage everywhere. It really needs some work.

Exceptional

very good

Easy parking

Nice Staff. Very nicely holiday decorations.

The pool smelt like a swamp, water was real brown and looked like it needed to be cleaned.... My youngest son got a rash after swimming and we had to go to Walmart to get benadryl

Such a cozy place. Super friendly staff and very clean rooms.

Clean room. Staff was nice. Parking was okay. Room was overall clean

Exceptional

Standing shower was filthy stains on floor, sliding doors have rust on the metal. Wall paper on bathroom looks like it’s about to come off . Silicone on the edges of the wall look unprofessional . It used to be a good place to stay but this will be my last stay here at this particular location. Elevator takes a good while to come down to 1st floor . The only thing that was good about the stay is the bed.

Everything

Exceptional

It was very clean, comfortable bed, esthetics and good food! Can’t think of one thing other than the homeless people that hung out in a nearby parking lot.

Hotel was clean and well kept. Very nice, except the beds (mattresses). Beds were very hard. I found it difficult to sleep. I had two beds in my room that I stayed in alone. I used both beds each night trying to get comfortable. Beyond firm.

We had a great stay everything went is planned

Cleanliness and it was modern and updated! The value was great! I got an excellent price! Front desk staff was very nice! Check in and check out was very easy! Wanted a mountain view but the building itself was my view.

Beautiful view. Room was clean. Easy check in.

The staff was very kind and helpful, and the room was clean and cozy!

Staff was very welcoming

We enjoyed the breakfast.The staff is friendly and professional.

Thanks to Alondra!

Convenient Interstate noise

Public areas were beautiful Room was poorly insulated Loud loud near elevator and needs to be drastically discounted. Lighting was so dark needed to use Smart phone to adjust AC. Bathroom so dark it was suitable for candlelight dinner nearly impossible to apply makeup! Daughter in law’s room was the same. No makeup mirror was offered as substitute. Wall mounted toiletries are unacceptable at this price NOT a Motel 6! No room service convenience store poor selection prices equivalent to a mini bar! Only $20 buffet offered on Sunday no menu orders.

Staff was great. I loved the black out curtains. A designated smoking area away from main entrance was very thoughtful for smokers. The whole hotel smelled nice. The very low sitting toilets. The large gaps under the doors. The slow bumpy elevators. Pulling into property was a bit sketch at night because of neighboring properties.

It was good. I had waffel he had eggs toast Could not connect but it was so late we didnt need it

I wish they had a complementary breakfast and their restaurant would serve dinner later.

My room smelt stale the bathroom smelled like sewage. The bed with any minor movement was loud

Wasn’t included

I did feel safe in the hotel although the location was convenient, Starbucks and Maverick sharing the parking lot, it was a little sketchy at night. One redeeming characteristic, free coffee in the lobby, was discontinued the morning I left. I stayed four nights, reasonable rate. They should probably bring the coffee back.

No microwave in the room

Good housekeeping service.

Advertised robes were not in our room. We were informed that these needed to be requested. We weren’t told this until we asked about them.

Wish they would offer hot chocolate or even tea packets and not just coffee for guests. Maybe some people don't like coffee. Rooms are clean.

Yes

No microwave in room. I requested one. Told it would be delivered the next day but never was. Bed was very noisy.

Staff very friendly and it was nice they had wood flooring instead of dirty carpet. Only thing is we booked for kids to swim and the in door pool is not heated.

Breakfast was The BEST!!!

We had to be moved the first night due to obnoxious neighbors and all that was done was comped breakfast for 2 and we wanted to extend our stay and that was another issue so we moved on

Spotless room, friendly staff. Delicious cookies.

Good

Nice and clean

Beautiful place to stay and the staff were wonderful.

Clean room and quiet! Front desk staff were excellent!

Clean, quiet and safe area well lit parking lot. Repeat stay always good

Great hotel and great prices

Close to restaurants and freeway access.

The rooms are not sound proof at all. You hear everything in the halls, From people talking and doors closing. Got woke up all night with people in the halls talking loud. My room was by the elvator on the first floor.

I did especially love the Halloween decor in the lobby and bar.

Great

Maybe brighter lights in the bathroom though?

Loved the service!

Great hotel.Very comfortable and good breakfast.Value for money and would definitely stay again when in the area.

The lady that checked us in and worked in the afternoon was great. Otherwise I would keep looking for somewhere else to stay. We got looked in our room, our door shot really hard or it wouldn’t close, the bed and pillows where not great, the overpriced breakfast should have been free, there is a lot of homeless people close to the hotel, but never bothered anyone, inside the hotel smelled like gas and you could smell pot at different times, and some of the front desk staff was not that friendly.

Bea at the front desk was especially warm and courteous.

Very clean. Comfortable bed. Great bar area. Friendly bartender/waiter! Food was overcooked but I am sure it would have been excellent otherwise. Definitely would stay again.

Staff was very pleasant and very professional

Few tweakers at the holiday in next door. Everything else was great

Great area, clean, quiet, comfortable and great views.

The hotel itself was pretty nice, very comfortable and quiet

The property was very clean, the listing had breakfast free, but it wasn’t. The tub drained super slow, called the desk & no one ever came.

Will stay anytime

Great hotel

Good location for work and food options

Great Staffs

Very spacious room and great bed

The bear is broken

It was a relaxing and enjoyable time!!

Excellent property. Clean and quiet.

Stayed for three nights with family. My boys loved the pool. Dad and I enjoyed the gym every morning! Only downside is there’s lots of homeless outside and around the property.

Bea at front desk over and above to care for us. Professional abd friendly/helpful. Great room and location for Denver Airport.

Beds are comfortable and check in easy.

The walls are paper thin, the air conditioner unit was making terrible noises all night. Breakfast only available as an extra charge. Website was misleading.

Staff was friendly and helpful. Beds were very comfortable and the room was spacious and laid out well. Would help to have more sitting options. Only had a desk chair and 1 other chair in a spice that could have easily fit a small sofa or another chair and a table. Room did have a slight musty odor but wasn’t too overwhelming. Tub is much more narrow and slippery than it looks, so be cautious when getting in and out. Overall we enjoyed our stay and will likely stay there again if in the area.

I will definitely stay here again .

Great place. Helpful, friendly staff. Clean and convenient dining options. Great location.

Clean room, clean hotel, good location and good amount of parking. Pool was nice too. No issues

Great value, warm cookies, restaurants nearby, Starbucks next door!

Very nice hotel. Clean and friendly.

Nice work out equipment in gym. Nice big rooms, comfortable beds. The only issue was our room was next to the elevator which was loud when trying to sleep and the ac was a little loud at times too, but overall great stay, costumer service was good and cookies and water were given at check in.

Great location, clean, friendly staff, quiet

Nice staff, swimming pool clean and lots of lounge chairs to have family around

Unclean. Staff didn't know what they were doing. We ended up leaving the hotel because sewage was backed up into our bath tub. We were able to get a refund which I am thankful for. It was unfortunate because my daughter named I stayed here a year ago and had a lovely experience. This time was a disaster and we will not be returning to this hotel. App won't let me upload pictures.

Easy access to i25 and walking distance to restaurants. A mild problem with homeless encampment but nothing major.

The King Deluxe room was luxurious and value for the quality was reasonable.

Great stay and very comfortable bed.

Everything was amazing and food was great

The unit was very clean and appeard quite new. The unit did have some curious sounds present themselves periodically. The units lighting was minimal but OK.

The only thing I was not a fan of was how dirty the bathroom was. I had to get my own disinfectant wipes to clean. There were other people’s hair everywhere in the bathroom. Was a little gross

.

Service was great and friendly. However, my room was a bit smelly when I got in and wasn't in the best condition.

This time there wasn’t many homeless compared to last time around the property

Clean hotel. Not a fan of their beds. If I had company we would have ended up on the floor so not to wake the neighbors. But the floors are hardwood so not sure that would work either. Lol

Cookies were great

Starbucks is right across the parking lot as well as many options for food, near by.

Very clean

I personally would not stay here again. The hotel was extremely noisy. I had a horrible rumble sound in my room every few hours making it impossible to sleep!

I stayed in a castle!

The pool was closed the hole time and hot tub not vary sound proof.

Great property great stY

It was a great stay!

Good enough. Loved the cookies. Mattress wasn’t super comfy. Bed was a Queen, not a king as I was told. Was put next to housekeeping so it was loud at times. No tub. Would’ve liked to take a bath.

I

Other than the 2 drunk girls in the hallway, once they got into their room I was pleasantly surprised at how quiet it was. Bed was so comfortable. The room temperature was perfect.

Y

Great! Staff is amazing cookies were yummy. Very cool building

I really like it

Good

Limited breakfast options

A full five-star hotel. Great hotel, clean and attractive. The dining experience was very nice.

Stay was very good and breakfast was very delicious.

Convenient

We were not made aware that the restaurant would not be open because it was booked for a private party. I needed to use the business office at check out was denied. I feel for the service and the inconvenience we should of at least received a discount. My husband use to love this location. We will never visit again

Our stay was great. We have traveled to Thornton several times over the last 3 years visiting our son and his family. Since the first time we stayed at this hotel, we have always chosen to come here as our first choice. Room has always been clean and staff is very friendly. We have not tried many of the amenities since we spend so much of our time with family, but we have always enjoyed the breakfast as well. It's been a great place for us.

Great stay

Friendly staff. Property looked professional

We arrived at the hotel 2 hours early. Our rm was ready, but in order for us to gain access the front desk first asked for $50. Then her manager walked up and he said it would be a $25 charge. He then told us he has disabled our rm access until the original check in time. I feel the way it was handled was unprofessional.

Overall we had a lovely stay. The bedroom was very spacious, and the beds were quite comfortable. The cleanliness of the bathroom wasn’t that great, found a generous amount of hair in the shower. Also had a problem with our checkout time. We were told our checkout time was 12, then had housekeeping constantly knocking on the door since 9:30.

The lobby was decorated for Halloween in an over the top fashion! It was so fun to walk in after a long day and see that.

I traveled here with my 15 year old daughter. We felt safe on and around the property. Very nice staff.

My bathroom had a leak and they raised it in the early morning for an alleged fire and it was nothing

Good location.

Lots of free parking close to starbucks and applebees. Clean room.

I liked the room was quiet despite being located next to interstate 25. The staff were very professional and the room clean. The only thing was the first elevator was down for repair so the stairs or walk to the back elevator. Which was ok with me.

Bathtub dirty. Placed at the end of the hallway on the 4th floor with a broken elevator. Won’t be returning.

Check out time is incorrect, its actually 11am despite 12pm written on back of door. At the time of check in, they were changing hot water boilers from 10am-3pm but we had yellow dirty water until 5:30pm until it cleared up. Only one elevator in the very back of building worked. House keeping entered our room one hour before check out and was banging on door. Luckily, we had the bar privacy bar so she wasnt able to open it fully.

Nice stay

This was a very nice hotel, staff was great too.

Beds were comfortable, beautiful outside patio area with comfortable seating and nicely decorated. Pool could have been warmer and hot tub jets didnt seem to be working. Older hotel but very clean and well kept.

Professional staff, super quiet rooms, easy access to freeway, convenient location, etc

Rooms were clean and all the staff were very helpful

From the minute we walked in until we left we felt welcomed. Front desk staff was friendly and helpful, housekeeping was too. The hotel is obviously older but they have done a great job refurbishing the look. We would stay there again!

One of the nicest & cleanest hotels I’ve ever stayed at, also great customer service.

Close proximity to family members visited.

Very nice

Great stopover for a long roadtrip.

A businessman's hotel. Expensive for what it was, but a better option for the Denver area than most

Very nice room and staff was terrific!

My room could've used some upgrades - the tub was quite worn, for instance, and the A/C unit was very loud. Otherwise, it was fine: Very roomy and comfortable.

Our over all stay was good! The front desk workers were very rude though and became even more rude when we asked if they had cookies with no walnuts and just overall un pleasant and definitely let their face show how annoyed they are that you are even talking to them. Rooms were pretty clean only real complaint is if you need to microwave anything you have to walk the hall of the 1st floor to find one of the two that were available. Pool is also pretty small we got to enjoy it for maybe 10 minutes before a group of teenage boys came and made it hard for anyone to swim. There is a little snack shop area but you are better off going to maverick right next to the hotel.

everthing

The room with a king is on the first floor, by the pool and gym entrances. And the cleaning staff is just down the hall so there is that… I figure the Nicer rooms would be up and away from the groups of people. The bedding was nice and the blackout shade was awesome…

Last minute stay but great experience and great staff.

Great hotel!

Staff was friendly. Hotel was beautiful and very clean. Nice view of the mountains from our room. Drinks at the bar were just ok and expensive for what they were. Many dining options nearby including a Starbucks across the parking lot. They stated they had a lot of late check outs and our room was going to be ready 1.5 hours later than the posted check in time. It was a bit frustrating, but we found some putt putt close by to kill the time and it all worked out.

Everything was perfect. No complaints at all.

The room is redone and stunning. Nice and big. Bathroom needs updated

We asked to check-in early because we were heading to a concert and they were very accommodating. Super fast and very friendly!

The age of this old building does not take away from the great service and cleanliness. The staff is super nice and the rooms are quiet and comfortable.

Homeless sleeping on property, removing used cigarette butts in front of hotel.