Motel 6 Buffalo, NY - Airport - Williamsville

One of the worst hotel I ever stayed in. The staff in not helpful, The staff asked for the deposit in cash when I asked for the receipt she said she will not give any receipt so I asked that I will do the card and she said she cant do that and an argument happened for an 20mins, there are no amenities for us to use. The bathroom is the worst ever, There are stains all over the bed. Drugs usage all over the building, we vacated the hotel and moved to a good hotel next door. I want my refund initiated now.

The property was misrepresented online and the conditions were completely unsafe. The property was misrepresented online and the conditions were completely unsafe.

The property wasn’t bad but they have long term residents and there leaving alot of trash In the hallways and there’s nobody to book you in you have to do it it through a kiosk which I don’t really like but other then that the room was clean and the beds was nice so no complaints there just a little noisy

Great staff. Very helpful!

Quiet

Bad

Room was good. Clean. The pathway to the room (outside room) was bit messy with snacks thrown by someone. Probably it was late night when we checkedin. I hope the cleaning would have done next day morning or so. Otherwise OK

Not a clean place, garbage all over the outside and in the hallways. Will not go back here!

Convenient to highway. Very dirty, with a pervasive smell of filth. Also, it is supposed to be a non-smoking hotel, but whatever they sprayed to cover that up had me coughing continuously through the night. Also, the check in process was very complicated. While the clerk on the other end of a virtual teller was trying to help me, the technology continued to complicate matters and took way longer than it should have.

Poor

Convenient to highway. Very dirty, with a pervasive smell of filth. Also, it is supposed to be a non-smoking hotel, but whatever they sprayed to cover that up had me coughing continuously through the night. Also, the check in process was very complicated. While the clerk on the other end of a virtual teller was trying to help me, the technology continued to complicate matters and took way longer than it should have.

The bedroom was clean, however it looks like there had been water damage in the ceiling, slightly coming down. I was able to check in at 1:30 am and receive a key. The lobby was shabby looking, and was a little concerned if I would be safe. Hallways were dirty and smelly.

The bedroom was clean, however it looks like there had been water damage in the ceiling, slightly coming down. I was able to check in at 1:30 am and receive a key. The lobby was shabby looking, and was a little concerned if I would be safe. Hallways were dirty and smelly.

The hallways and lobby was a little dirty

Very good

I liked the location for my winter wonderland stay. It was easily accessible by the highway and close to my son and grandson. I was charged extra for early check-in I was given a handicap room that was not clean there was a smoking area established right outside my door they were noisy the staff didn't seem to be caring when I addressed my complaints they had dangerous people in the lobby I let them in because she was crying and he was trying to console her later I found out they had been physically asked to leave another room in the hotel but yet we're still hanging out in the lobby making me their second victim of the night - when I complained that there was a crack paraphernalia in my bath they said well you let them in it wasn't the first time that I found that kind of paraphernalia at a Motel 6. I have faith in the owners of these properties and know that they will make amends by making this property more safe and amicable for all of those that choose to travel and stay at Motel 6.

I liked the location for my winter wonderland stay. It was easily accessible by the highway and close to my son and grandson. I was charged extra for early check-in I was given a handicap room that was not clean there was a smoking area established right outside my door they were noisy the staff didn't seem to be caring when I addressed my complaints they had dangerous people in the lobby I let them in because she was crying and he was trying to console her later I found out they had been physically asked to leave another room in the hotel but yet we're still hanging out in the lobby making me their second victim of the night - when I complained that there was a crack paraphernalia in my bath they said well you let them in it wasn't the first time that I found that kind of paraphernalia at a Motel 6. I have faith in the owners of these properties and know that they will make amends by making this property more safe and amicable for all of those that choose to travel and stay at Motel 6.

Exterior looked like it needed more attention, Elevator looked a bit grimy.

.

Room was clean Everything outside the room was very dirty

Hallway needs to be more clean and need to be a designated area for smoking.

Worst customer service I’ve ever seen!

Passable

Superb

All the motel smells a smocking. The entry was very dark. The atmosphere was wearer with the people in there’s. I didn’t feel safe some themes.

The place was dirty & didn’t feel safe & I served in combat. Spend a few extra dollars & go somewhere else. Feels more like a homeless shelter than a hotel.

Was hoping for a reasonably non-expensive sleep for an early morning flight out of Buffalo, but this place and possibly permanent residents are a bit sketchy. It didn’t feel safe and I would not recommend it even for a short time. Go elsewhere even if a bit more expensive. Check in took far too long over a video screen (possibly too risky to be even present behind glass). Will not return.

This place is a haven for vagrants. I guess if I was homeless it would be slightly better than living under a bridge.

This is NOT a hotel this is a homeless shelter. Smell really bad in the lobby. The room was ok

Went to check out… no one at front desk at 9am as per their start time….. After the 1st night issues with towels… I could get towels… although I was charged a “incidental fee”…. Therefore… I took pictures of all the towels and things in room… that I may have been charged for..”incidentals”.. so I could get my $60 deposit back…. Rooms weren’t cleaned each day… just had to gather the trash and dump it in the hall by the elevator with all the other trash…. So enough said… won’t stay there again….!!!!

Pleasant

They change twice on my credit card.

Horrible smell. Rooms had hair in them. Nasty place 0/5

We only paid $130 for 2 night. It’s fine for a quick place Smelled like mildew and cigarettes, no fridge or hairdryer, the door handle was broken. Air conditioner also squeaked and we could only use a few mins at a time. There was also a smashed blueberry under the bed so not sure how clean it is

We only paid $130 for 2 night. It’s fine for a quick place Smelled like mildew and cigarettes, no fridge or hairdryer, the door handle was broken. Air conditioner also squeaked and we could only use a few mins at a time. There was also a smashed blueberry under the bed so not sure how clean it is

Exceptional

Roy did a good job checking in. I was surprised the room was clean and no bugs. I stayed twice recently. The price is right.

Elevator sucked noise all night asked for a 60 dollar deposit called them earlier in the day told them I was working a storm arrived at2:00 am had to check-in on some machine and try to hear some lady on a screen I just couldn’t understand anything she was talking about

Dirty disgusting no light for one night

Kiosk check in First room I was fixed the bed was unmade. Food and garbage everywhere Bucket in the room for leaky roof Toilet full of urine Throw up all over desk Went down and got a second room Second room reaked of weed and had a ton of bugs. Decided to just leave and the hotel told me if I wanted a refund I had to come back in the morning to speak with them in person

When I checked in and when I checked out, it was a virtual staff at a kiosk. The door to the upstairs was broken. There was garbage in the stairwell, including dirty diapers. There were multiple piles of dried dog droppings in the parking lot. If I had any other option, I would have taken it

Hotel was good and clean, easy check in, big problem with people screaming around the doors… its a hotel not your home.

The TV didn't work. There was food and pot in the drawer. They made me pay a $60 Deposit which they never gave back. BUT they did move me to a clean room.

Clean room, when staff was available (evening check-in was virtual kiosk) very helpful & friendly.

Room was not spotless, overall staffs and checking process was great.

Room felt neglected tub and sink was clogged up

No shampoo provided. Contacted Erie County Health Department to report this and other negligent public health code violations.

Customers are not treated well

you had to check in virtually there was no shampoo, tissues, lotion paper pen in room hallways werent very clean

Good enough 4 the relatively cheap price

Heat not working in the room. Late check in took forever because systems wasn't working.

Room was fine.. costumer service was good as well ..

Room clean and in person front desk great. Video front desk the worst

This stay was great! The bed was comfortable, and the room was spacious and warm, with large windows. Everything was clean and smelled nice, and the hot water worked well. Roy was super friendly and helpful during check-in. I would stay again!

Clean room

There was no heat

Room was clean, very simple. Ceiling had spackling hanging down from water damage. Bathroom was huge, but shower head literally exploded apart when I turned the water on. Still able to take a good, hot shower with just the hose. Smelled like it may have been a smoking room before becoming non-smoking? Couldn’t tell, but something smelled off. Check-in and out was through a virtual kiosk - no problems, just first time doing that. Fine for me (older man) needing a quick, cheap, 1-night place to sleep, but wouldn’t go back if my wife was with me.

Front desk wasn’t the best

This place is great, and the area is fantastic. The only downside was the lack of hairdryers and bath mats.

After Day Shift no human available for any service/help. TV remote was missing and that’s only available after 10:00 am , that’s basic room service job to make sure. No tissue box. It’s really cheap for the price paid for. Cigarettes buts were on floor, even if facility is smoke free . Really really cheap, may be unbranded motel will do better than this.

excellent

Dirty and gross

it was all okay except for the virtual front desk. didn't like that at all. no privacy while speaking to them. hard to understand.

First of all, being checked in by a virtual person on a computer is not ideal. Secondly, we were told to stand to the side after checking in because there was a problem with the key card system. Then a random man (who informed us he lives there and does not work there) comes down the stairs yelling the room number at the person on the computer to confirm if we’re the ones for room and saying he will show us to our room because the keys don’t work. He proceeds to take us to the room which being propped open by the lock which Made us feel extremely unsafe. The two other occupants proceeded to go to the check in kiosk and say they want to cancel our stay as we felt extremely uncomfortable and the man said he have to call head office. They were closed at the time but we did not stay and decided to drive home. This morning when calling head office we were informed to contact the hotel for a refund as only they can do so, to which we were told we were liars and that this employee also lives in the motel, we’re not allowed to get a word in and proceeded to hang up on us. 0/10 experience. Do not stay at this “motel”. Cigarette butts everywhere, rooms trashed on the bottom floor.

I have never experienced a virtual check in. It was difficult to understand the person helping me. She was nice, but I definitely felt a language barrier. I had to have both sides of my license scanned and trust at having my credit card charged. The lobby and elevator are sub par.

Housekeeping needs improvement. Encountered bed bugs, notified staff, provided bugs found on bed as evidence; was told they'll bring it up management. Shower didn't drain properly. Room door mortise lock worn, door wouldn't close properly, had piece of black tape in order to work. Images and videos are available for bugs and mess under bed upon management request.

Plowing of snow

Wish it had a microwave and a mini fridge

Staff at check in was very nice and professional.

It was bad choice

Clean rooms great staff

Clean room

The room was clean & comfortable.

Had to run the water 25 mins to get a hot shower. The next morning, no problems. .stay was gine

We found a cockroach in our room.Thats disappointed.

The room was adequate. The teleservice at the front desk was weird and not very welcoming, though it was adequate. You get what you pay for.

Yes

I was scammed by the staff when I entered the lobby they said desk was closed til 9 pm

The check-in process was very odd, as I had to talk to someone over a computer screen. The person who checked me in made very strange remarks towards me and made me feel very uncomfortable. The building is also very noisy and I could hear everything happening in the rooms around me

We were not able to check in. The "virtual" representative wanted to verify with a credit card number, and we used paypal, so it would not accept anything we had to show it was paid for. Went next door to another motel, and had no issues there, and more than likely because we had an actual person at the counter.

The front desk employees were very knowable and so nice. There was a problem with our room and the issue was dealt with to my satisfaction.

Freaking filthy, room smelled, visible stains on the box spring. It looked like a family of bed bugs opened the door for us. The presentation of the front office was so unprofessional and clutter, from the layers of dirt on the floor and dirt stains on the front entrance to the family with their small kids behind the counter, eating a plate of hot wings. I canceled my reservation immediately, the only words spoken by the front desk was ,”ok”. Never again motel 6 can you leave the light on for me.

The bed sheets were warm, clean and very soft.

The place is very bad. I reserved a king accessible room and they had none available. The virtue check in is a nightmare with unqualified staff. They tried to give me a double room that my wife's wheelchair could not get in the bathroom at all. Did not stay and they are supposed to give me a refund. Expedia should remove this hotel from their inventory. Reviews are horrible.

Staff were helpful. Nothing fancy but value for money. Very close to BUF airport.

A bit sketchy but everything is clean

Virtual check in with a screen that kept blacking out. Room was filthy. Toilet was covered in tape residue. AC unit has mold. Every corner had an inch of filth. Bathtub broken. I stay in inexpensive hotels often and don't expect much but this was awful.

Check in awful, no cups in room

Clean room at a good price but the outside of the hotel was poorly lit on one side and it looked like some of the tenants live there.

The staff was outsourced to another country. Hallways and lobby were filthy

Way too many kids running around outside. Wasn’t c

The key to my room wouldn't work, so I was told that I would have to find another hotel. It was late at night and everything else was booked. Motel 6 refused to try to find another solution and just said "sorry, there's nothing we can do". The motel appeared very dirty anyway.

Air conditioning was good - room was clean & neat - thrown off a little by the :’virtual’ check in/ out. Condition of exterior a little worn - good stay & overall value

the staff was very good and helpful the hallway/lobby entrance was filthy there was confusion with my room i had to wait for them to find me another room so I didnt feel real safe being by myself when I noticed there was no staff at the desk just a robot ??? or someone over the intercom??? very strange

The check in process which was virtual person which connected you to a real person on a Zoom like meeting. While I understand the need, this just didn't work for me. I have partial hearing loss and I simply could not understand his directions. The room they initially provided had water under the desk which apparently was from a burst pipe in the room above. They quickly moved me to another room and assisted me with my luggage, which was greatly appreciated being handicapped

Staff service

Room was clean, staff was attentive. Air conditioning was working well. The lobby, hallways, and elevator were a bit filthy. No continental breakfast, just coffee.

And room ceiling leaking Staff very rude and not accommodating

Got to hotel late and used a kiosk to get checked into our rooms. Honestly took longer than if someone was there. Check out was just as bad. No one at the front desk and the kiosk person had an empty chair for 15minutes before we just left the key on the desk. Rooms were ok, could have been cleaner. Hotel door lock did not work.

Not satisfied

Staff was wonderful. Not bad for the price. No frills but cash deposit was a good deal. Would stay again if I was looking for the cheapest option.

A woman was assaulted in the lobby with the glass door shattered. Police were investigating. The hallway smelled of smoke and other substances. The elevator was broken. The room was barely adequate.

The room was clean. I was able to set my own room temperature and, the best coffee was avaliable every morning and well stocked.

It was dirty, the bed was hard, only a plastic chair to sit on even though there was room for a more comfortable chair, the tv was too low to watch even from the bed. I have never been more disappointed in a hotel stay.

The curtains didn't even nearly cover the windows!

Didn’t have any workers inside Place was stinky Crack needle in my bed Toilet clogged as soon as I get in there House keeping was freaky Poop on the walls Sticky blankets Smelled like feet

Yes

Arrived here for our overnight stay and was immediately turned off by garbage all over the sidewalks outside…went inside and asked if we could see the rooms before we checked in and was told “No, the rooms are all dirty.” This was hard to believe as it was only an hour before check in. This seems to be a hotel that houses less fortunate families and/or recently released convicts. As we were leaving we spoke with a local police officer and he confirmed this. We decided to stay elsewhere and forfeit our stay with no refund of course.

Was ok for the price-

Staff was friendly. Coffee was good. Beds were comfy. Restaurants and shopping close by.

Friendly staff, clean room and easy check in and out

Great!!

Null

For the price it wasn't bad. That there wasn't a designated potty area for pets was inconvenient. There was a lot of uncleaned up pet poop in the grass areas. All of the doors in the building sound like they need to be re-hung as they have to be slammed to close properly. I wish the room had had a coffee pot or there was an easy way to get hot water for tea or instant soup.

We checked in and looked at the room and never stayed. From the dirty, run down entrance to the sketchy lobby. The other hotels were booked due to the Bills game. 100 + dollars lost. The room definitely needs renovations ( being real the whole place does). My wife and I just ran and never looked back.

Upon arrival my boyfriend and I waited at the front desk for five minutes until someone talked to us. The whole place was freezing cold. We found dog hair in our bed and that was all you could smell was dog. I will never stay at a motel 6 again. The building was very run down and old and just seemed very sketchy.

The check in process was via kiosk, had to make my own room card. The parking lot was extremely dark and the motel was not clean for the price of the room.

It was a pleasant stay! Thank you!

Good place at an affordable price.

The room was extremely dirty. Housekeeping came only every two or three days, and even then, all they did was replace the towels. This motel desperately needs strong management that understands hospitality and properly trains its staff. The housekeeping team clearly has no training, and this was honestly the dirtiest room I have ever stayed in. The bathroom was full of hair and filth, the bed, tables, and floor were dirty, and everything in the room felt disgusting. The hallways and the outside areas of the motel were also filthy. On top of that, police showed up almost every night because of fights and disturbances, which made the location feel unsafe. If the manager of this motel ever reads this review, I strongly recommend they take action—or even spend one night here themselves to experience just how terrible this place really is.

Room is not at all the pictures we were shown the doorknob was falling off room was dirty with what looked like chew marks front desk was mostly unavailable with great difficulty to just receive a clothes iron check in process is a joke with the Indian man on a video console that doesn't speak the best english shower has no boundrys and with the incorrect slope of the tile water from the shower flows right into the bathroom there genuinely was family's having bonfire in the parking lot this motel is a dirty un maintained mess stay away

The walls are tissue paper thin - you can hear your neighbors conversations and the showers sound like they’re in your room when being used. Outside sounds are prevalent due to proximity to highway and the walls do nothing to keep the sounds out. Guests who talk in the walkways also sound like they’re inside your room. Comfort wise, the room is spare as to be expected. However, the floor might have been more comfortable than the bed I had. I couldn’t sleep on my back or my side due to the discomfort. It also creaked with every movement. Also, the curtain for my window was shorter than it should have been so I had an outside light shining into my room all night, making it even more difficult to sleep. I ended up checking out a day early as I couldn’t handle the bed and the outside noise. I think this could be a good motel with a few changes - more comfortable mattress & pillows and blackout curtains that cover the window could make up for the outside noise and the paper thin walls. However, if you’re solely focused on price and not a modicum of comfort, then stay here.

Virtual staff was kind. It will be more easy if the necessary information was collected during the booking.

Our room was infested with cockroaches.

no in-person check in?

Terrible.

The "virtual" check-in and out felt very impersonal (and the gentleman was very hard to understand, impacted even more talking through a machine. The grounds were very noisy just from other guests. Someone dumped a small charcoal barbecue at the curb in the parking lot. It was there from the time I checked in to checkout the next day. The only service in the morning was coffee or tea. They ran out of coffee and nobody was around to brew more. You have the wrong date of my stay showing on this survey. I was there Wed. 08/27-Th 08/28.

answer questions

The motel was so noisy

Do not have facilities

The motel was so noisy and I have problems with the check in

Unsafe

Staff are professional

No staff checking in or at night will never stay there again

The facility was in terrible shape, very dirty, the pillows were thin, definitely not worth the money!

Automated check-in was inconvenient and their computer system did not have my Expedia reservation. Check-in took 50min and would have been impossible without the help of Catherine at the front desk. She saved the day.

The room had bugs and ants, non-flushing toilet for 4 days, No new towels for 5 days, no coffeemaker, pool is out of order, the grounds are filthy and the air smells of weed the front desk is empty after 5 and you can contact asst in India by kiosk, left

decieded not to stay. reminded me of something you would see in a crime drama movie where people end up unalived. the big guy at the counter is the only thing positive about the place. smelled like stale cigarette smoke and urine, it seems people live there. felt unsafe. when I called expidea to see about a refund expidea custumer service said they wouldn't even answer the phone. so looks like i'm out 276 dollars. website very miss leading.

The pool isn’t working the area is nasty

We were not made to feel welcome. The person at the check in made us sit instead of allowing us to check in 5 minutes early.

Very dirty, smelled like trash, pool was closed, had a virtual front desk person and when I tried to check in the connection was lost, outside was dirty, trash all over the ground. I left went went somewhere else with my family

They have replaced human workers with an AI Kiosk, so there is no one to speak with physically at the building. Cockroaches in the room; slept with the lights on due to cockroaches. Never again.

One room was so dirty we had to switch rooms. It appears there are monthly renters. The room next to us had people coming and going all night long staying only 5-10 minutes, we suspected drug dealing.

Essentially it was a homeless shelter. Children running around in front of the room. I am not happy about this reservation. Given half the chance i would have changed motels if i knew what kind of seedy motel it was. Unhappy.

Reservation cancelled by Motel-6 without informing the customer and Expedia which is worst thing to do for a customer without his knowledge.

Room was not clean. Found paper in bathroom and things under bed. Vents are supper dusty, haven't been cleaned in a long time.

You get what you paid for, worked for just a spot to sleep. Bed to sleep in, nothing fancy.

What a dump! The hotel is in bad shape. The walls are thin and every outside noise can be heard. The room was minimally clean. No shampoo. No coffee service in or out of the hotel. There was no one on duty when I checked out. Instead there was a robo machine with poor sound quality.

Paid 60 dollar deposit. Got told id get it back if i left at 7am but no one was around to give it to me

Can stay with cheap rent

Some of the staff were exceptional, while others I felt I was bothering if I asked a question. The tub would not drain, and the mini refrigerator was plugged in, but the inside was not cold. It just felt like people were indifferent to the upkeep of the room. The room was clean; it had more to do with the maintenance of the place.

The hotel property is very run down. The bathroom ceiling was peeling. There was no shampoo only a bar of soap. There are several other hotels in the same area off the freeway that appeared to be in better condition. The room itself was very clean.

This hotel is in on a shady side of town. I would not stay there with myself or my children and I’m surprised they were trying to charge me the initial balance of 102 I will not be returning at all. It also look like there were people who are actually living there. There was in one room, burglar bars posted up.

Do not stay here. Anything that can be wrong with a hotel/motel will be wrong.

Room was decent, except the fact we had no blanket. By the time we got back from our date and realized this, there was not a single person working on site who could help us. So spent the night freezing bc we only had a sheet. Was woken up at 12:30 a.m by lots of slamming and pounding. Continued on for hours throughout the night. People outside yelling and being super loud during this time as well. Again not a single person on site to complain to or get help from. Will never stay here again.

Close to airport and memorial. Was not able to sleep, noisy air conditioner, they didn't have another room and maintenance was not avaliable.

Close to the airport and a memorial.

This was the most disgusting and unsanitary motel I have ever stayed in. There were no fire alarms or sprinklers in the hotel room, it looked like there was blood on the curtains. There were missing ceiling tiles in the hallway. There was no one available when we arrived to check in. Large chunck of porcelin out of the bath tub. Seemed like a very unsafe area. I would like a full refund for this stay.

Only spent one night. Lots of eating options in the area. No comfortable chairs in the room

The friendly / helpful staff is the main reason I enjoy this location. They just seem a bit understaffed so my room wasn’t able to be checked on during my stay when I requested it.

They charged a $60 deposit that isn’t mentioned until arrival. The pool was closed the entire stay-they should tell you that ahead of time. The entire place was filthy, garbage and cobwebs everywhere. Feces wiped on bathroom wall, not a lot but still gross. Beds were really uncomfortable- we checked thinking it was a cardboard base. TV wouldn’t work - turns out it was unplugged from the back and we couldn’t move the tv to fix it. Staff never even greeted us. There were several unattended kids- some still in diapers going up and down the elevator. Vending machines didn’t work. Only positive was that the keycard worked on the first try.

Just pain terrible, with overflowing garbage cans in the corridor, dirty elevator, dirty room. It just felt unsafe and uncomfortable and we couldnt wait to leave the place the next morning.

We did not check in to this property, as we felt uncomfortable.. we booked at a different property

Was good!

Pretty much looks like a homeless shelter . First room...curtains torn down, tv was missing. Moved rooms and 2nd room smelled like cat pee, sheets all stained . Had to smell pot smoke all night from folks outsode . Lots in room was broken. Very poor hotel and run down.

The keys to the room did not work so we had to spend the first night in a smaller room with only one bed when we paid for two beds. The pool was closed and the area was not secure with people just hanging out in front of the building blasting music after midnight.

I booked in adcance and noticed that the dates i choose were incorrect (booked online). I changed to the correct date's and it cost 25 dollars more for a total of 149. The room was nothing special and 90-110 would have been a more appropriate charge. Also there was no shampoo or conditioner available. I would not recommend for the price.

Property was not clean

Would not stay at this hotel again.

Do not book here. It was so dirty and so many things were broken that we didn't even end up staying. Elevator, pool, and lobby doors glass was all broken. A lot of people just hanging out on the unkept grass around the motel. Run down and sketchy.

The outside appearance was dirty and overgrown. The lobby was dark with a smashed glass door. No elevators to get to the third floor, my room was clean and bright, but you get what you pay for.

Made reservations in March, arrived at 4:30 pm, was told overbooked and only rooms left were on the 3rd floor - and elevator out of order!.I am handicapped! While the young man at the desk was apologetic, patient, and helped me upstairs (name was Nick - he deserves a bonus), the room was extremely unsatisfying - stark, no frig, no microwave, no cups, no shampoo, - not even any artwork on the walls! It looked more like a prison cell. None of the basics of even low-end motel. And to top it off, I had to climb to the 3rd floor to use it!

Everything was dirty

The staff were really friendly and nice. I wasn’t expecting a lot from a motel but the door to the lobby was shattered glass, the property itself was not really cared for and the room itself was dirty. My feet were sticking to the floor, I wouldn’t take a shower because it didn’t look clean and there were cockroaches and other bugs in the room. We were only there for one night and almost left. I would not stay there again.

Also when booking the room it stated that it offers continental breakfast and a pool. none of these were in service. the pool was sealed off. it loos like it was never in service. the main reason i chose this place was for the pool so the kids can swim. the elevator also did not work

This reveiw should be shared to motel6 headoffice . this property maintainence is zero. they charged us for super delux room but the room was dirty, unsafe, bedhseets were burned and stained . we choose king bed but got queen . washroom was dirty . please stop going here

I saw a bug but i forgot to take a picture in the morning while we are rush to check out.

Place is a dump

Check-in took 30 minutes with the so-called check-in kiosk. Miserable wait. Room was decent. No room service while I was there (3 days). Very dirty halls, beat-up stairways and doors. Sketchy people hanging out in the parking lot at night.

I’m 63 years old & have stayed in many, many hotels. This was the dirtiest, trashiest, most unkept hotel I’ve ever stayed. Nothing worked (ice machine, elevators…). Grounds overgrown. Absolutely disgusting!

The hotel grounds were not taken care of. The grass was over grown. Checking in was easy, but when we checked out I had to talk to a virtual clerk.

A blanket smelled like dog.

The property is in poor condition.

It was worst stay. Entire building is smelly with cigarette and weed smell.As much as possible plz avoid this property.

It was not very clean or very well keep. The bedding was washed but had some hair and crumbs on it. The bathroom was good. The AC worked well.

Sorry to say….They didn’t even have a room for us….not good by any standards. Hotels.com you need to relay the message of “stiffing” someone who made reservations through you …should always receive their room….especially at 1:00am in the morning. Not a well run hotel…Period.

Staff friendly was the only positive part of this experience.

Check-in was quick & staff was friendly. I was put on the 3rd floor which was fine but the elevator was not working.

I am handicapped, but there was no room available on first floor and the elevator didn’t work - and hadn’t been for quite some time Hotels.com gave no indication of this. The receptionist (Nick) was kind and understanding, canceled the reservation and said I should not be charged for the room. However, hotels.com charged me anyway. Though I’ve been using the service for many years, I don’t know the process for correcting this (if I can). I don’t think I’ll book through hotels.com again.

Not very clean no soap in bathroom would not bring one had to get self pool customer service. Only 1 towel.