Sheraton Baltimore Washington Airport Hotel - BWI

Great place!

This property sucks, after they accepted my reservation they denied my stay. Front desk was rude and we had to leave in the middle of the night to try to find another hotel.

Exceptional

Good experience! Easy airport access for travelers.

The location was convenient to our purpose for visiting. The bed was uncomfortable, the breakfast was cold, noisy hallway, the floor had trash on it when we entered, the parking was far from the entrance.

The location was convenient to our purpose for visiting. The bed was uncomfortable, the breakfast was cold, noisy hallway, the floor had trash on it when we entered, the parking was far from the entrance.

Good

Excellent airport shuttle service

the pool the service waited 3 hours for towels &wash clothes

Very good

the pool the service waited 3 hours for towels &wash clothes

Superb

Great bar and restaurant service. Also airport shuttle very fast. I was disappointed with the hygiene standards. The room was quite dusty and the carpet was stained and dirty. I expected much better for the price. Guest services staff unprofessional.

The quiet and clean location was nice. The pool was not in use and the breakfast that was supposed to be hot was cold.

The quiet and clean location was nice. The pool was not in use and the breakfast that was supposed to be hot was cold.

Liked the shuttle to the airport

The location is very cozy The property advertises jacuzzi, even in the pictures of the hotel, but there’s no jacuzzi And my room had “breakfast included” but after we were done eating breakfast they told me breakfast wasn’t included and I had to pay for it

Very clean, good breakfast and good restaurant The location is very cozy The property advertises jacuzzi, even in the pictures of the hotel, but there’s no jacuzzi And my room had “breakfast included” but after we were done eating breakfast they told me breakfast wasn’t included and I had to pay for it

We didn't have breakfast

Great hotel.

Exceptional

Exceptional

The staff was very helpful and kind.

The staff was very helpful and kind.

.

Poor

Exceptional

Clean and the breakfast was nice on the upper level

Clean and the breakfast was nice on the upper level

The hotel was in a great location. Just a short drive to our venue. The staff was very friendly and they had a well light parking area so you felt very safe. Nothing

The hotel was in a great location. Just a short drive to our venue. The staff was very friendly and they had a well light parking area so you felt very safe. Nothing

Exceptional

Good

Room space. Parking was awful. Had to park on street an walk down.

There was nothing given, shower cap, toothbrush, only one rag it should be at least two each person .

Room space. Parking was awful. Had to park on street an walk down.

Yes

Nothing other than the staff

Clean and staff friendly and bar restaurant was good

Everything was spotless

As long as you’re not sensitive to certain smells I don’t think I have ever stayed at a hotel with nice smelling linens. We took the shuttle to the air port. The driver was on time and we had no issues at all. We would definitely stay there again

Clean room

Nice hotel, clean. The booking website said they had a hot tub, they did not, also they gave us a hard time about breakfast being included when it was clearly included on my booking. Once they saw it was included they tried to give me breakfast for only one person although we were 2 staying in the room. I had to ask again to get breakfast for both of us, and part of the reason I chose this hotel is the booking listing said breakfast was included.

The staff is always very friendly. The room is very clean and the food is amazing. I would recommend this place to my family and friends. .

Location and comfort The shuttle is not good

Thank you excellent

All of it,peace and quiet

Greeted immediate quick check in.

Great stay great staff!

Yes

Good

Love the club level experience. Great experience all in all except I had a difficulty finding a parking spot at night. I ended up parking at Westin but it’s within a short walking distance.

Loved it

Well

Aside from the parking situation, this hotel was wonderful. It was easy to get off and on major freeways. There are plenty of nearby eateries, but the hotel restaurant was really good. It was a comfortable stay.

Manager was very rude and disrespectful.

Everything

A few item were deficient in the room. However, the overall experience was very good. Response from the front desk was very prompt and timely.

Very condescending staff, my daughter had a sleepover and they charged me a $200 cleaning fee for paper plates, a trash bag, cardboard and balloons in the room. I won’t ever stay at this hotel again, one of the staff even came threatening to end my daughter’s party because of a little noise. Worst experience I’ve ever had

Old-fashioned hotel

Fair The food

I spoke with manager and he was going to reach out to hotels.com. To have a refund. Worst experience ever. I’ve stayed ther numerous times. Up all nite both nights with kids first night fighting adults second night. Help!!!

Didnt clean my room once during a 5 4 night stay.

Na

There was a stale smell in the public areas of the property. The person serving in the restaurant was spectacular in how she ean the bar and the fining area. I wish I got her name.

Parking lot was packed.

My stay was really nice and comfortable.

Everything about my state was great. The only thing I had a complaint with is. The parking space is not a lot of parking space to accommodate everyone who was staying at the hotel but also those events where people are not staying there. End up taking the pocket spaces of those who are actually spending the money To enjoy their night all weekend, there. That's the only complaint I have.Everything else was great

It was a okay stay on my solo trips I like to be catered to that why I book hotel with room service and convenience. I was put on a floor with a lot of noisy guest and the rooms were very out dated to be a Sheraton

While the property was quiet and clean, they seemed to be short-staffed. In on instance, the waiter at the bar seem to be doing the job of three people - serving, bussing as well as room Service! It took a long time to get served.

Very comfy bed

I arrived a day late and left a day early as the room had stink bugs in it and bug splats on the wall, and no conditioner in the bathroom and the bathroom was dirty

No

Location They didn’t knock on the door and walked in my room and saw my fiancé, naked I’m upset about that and staff did nothing about it

It also appeared that only one person was working at the front desk, which seemed unusual for a hotel of this size. Their attitude and lack of professionalism only added to the frustration. As for the hotel itself, the condition was disappointing. There were visible holes in the walls, and while the bathroom had some modern updates, it felt dark and dreary. Overall, the hotel is in serious need of renovations to improve both its appearance and guest experience.

Quiet and safe Property.

The food and food service at the event was terrible! The outlet in the bathroom did not work (discovered after unpacking and settling in) light switch and door was weird.

The room had dead bugs on the lamp shades and there was no soap, the shower knobs fell off.

Safe and friendly staff. Food was not great and service was not that great

room was dirty and came with the opened soap of previous guest(s) left in shower. sheets were dirty and pillow had hair from someone else. duvet cover on extra bed had what appeared to be boot marks on it. ongoing elevator issues that could result in being trapped (or worse) inside. pros: super close to airport with shuttle service. close to dining options. microwave in room was nice to have.

I stayed 3 nights here. I asked them to come in and bring towels and freshen up and they did not do it. The room service was not professional. My room service bill was $95.00 very high for 3 deserts and 3 drinks and our drinks were not even cold and the ice was melted.

It was quite and the staff was wonderful. Ordered room service and the food was also good and hot when received.

Very nice clean room and facility.

A terrible choice for a stay. Despite a nice lobby and bar, everything else can be rated at 0.5 stars only. It takes over an hour to have your meal ready, the staff is stressed and shorthanded, your drink arriving to the table is half spilled. One of the receptionist ladies with big glasses on has no clue how to do her job. She just stands there like a decor and cannot even provide a breakfast voucher. Rooms are rundown and feel dirty. The heat wasn’t working in one of the rooms, and I had a big spill from a red wine right next to my bed. I don’t know how anyone can stay here!

Very run down property and not well kept. The hot tub was broken. The pool had hairs, sand and over all looked really dirty and dark pool water. Really grossed me out. Stayed in the club room and the bathrooms and beds were extremely outdated and obviously lead to looking really run down.

The property was clean and the staff was friendly

The hotel was very nice, Shireen the front desk clerk was great. Would absolutely stay again

Good customer service

Comfortable room. Late arrival went well. 24/7 airport trsnsportation a big plus. Desk person on alone when I registered. He was customer friendly but the desk very busy. Did not get my requested wake up call; but had set my phone alarm. It would have been a plus to have the lobby coffee ready at 6am when I left for the airport. Glaf Sheraton collaborates with way.com for airport parking.

Might try the wedtin next time

Staff at check-in and restaurant was great !!

The room is decent here. It looks like they clean and maintain the hotel. Our main concern for this hotel was the pool. It literally smells like pee and we mentioned to the front desk and they kinda just avoided the problem. Telling us someone was just there swimming. They closed off their spa with tapes and theres paddles of water everywhere thats prob where the stinky smell from. Kids would have love swimming in there if they cleaned and maintained it.

They didn’t even have body wash ready and the room was dusty

Our room was very nice. I had requested a room facing out of the back of the hotel and was told they switched us, but it turned out to be a front facing room. We didn’t push the issue.

I booked the Sheraton considering they have a good reputation and the room was not cheap however the pool was disgusting and inside the rooms everything looked dinged up and not very clean

Great experience while we stayed staff great hospitality

Dirty, smelling room. Unfriendly staffs

The hotel looked really nice and clean. It was so quite at night! And the staff was nice, pillows comfortable. It was a pleasant stay.

Not a bad experience, but can be better

.

The rooms were good. Staff was friendly, the shuttle was good. The bar/restaurant was not so good. Sold out of much of the menu, no taps were working and prices were outrageous. Service was very slow. One person to run everything when they had a 100+ people there for a business conference! There is nothing within walking distance.

Great staff, fast check in, spacious rooms and the beds were so soft!

We stayed here thinking that parking and shuttle were free if we stayed over. I felt like free parking was false advertising. It wasn't included other than the one night we stayed. My husband also left his pillow. Staff said they would save it for us and we could grab it when we returned. No one could find it or even knew about it when we went to pick it up. The floor in our room looked like it hadn't been vacuumed in a while.

Great place to park and fly!

Everything was ok/good

Not much in the area

The booking and check-in process was seamless. At first glance, the hotel is modern and up-to-date. My room was very comfortable. The water pressure in the shower was set to the perfect temperature (hell hot, lol). My only negative comments are that there was a bug in one of the beds and the toilet seemed to be backed up. Both issues were resolved in a timely manner, when I advised the front desk. Breakfast was suitable and met my expectations. Overall, I enjoyed my stay and would book here again.

Nice and quiet

Nice dinner

Our room was very dirty. There was hair in the shower. Lots of stains on the carpet and sheets.

My stay here was just one night. But it was a Great property. No issues at all.

The room was very comfortable, clean & the decor was lovely.

Great staff members, and wonderful shuttle service.

Checking in was upsetting

It was amazing! We could have used more towels in the room but other than that it was great! I was able to watch a beautiful sunset from my room which was a great treat!

Sticky restroom floor, entire restroom smelled like urine.

It was just dirty. Run down. We stayed in room 311. Upon checking in the guy at the front desk finished his conversation with his coworker before checking us in. Made us feel like it was race related. We had 2 towels and 1 wash cloth for 2 people. Furniture was chipped and run down looking, musty smell to the room. Shower was hot and bed comfy. Other than that it was just a waste of $250. Never ever ever again.

I really enjoy the room! It was spacious, modern w/large TV and has a pillow top mattress! The amenities were pleasant. The price was very reasonable.I ha a very comfortable nights sleep. Would highly recommend and would stay again! Also the airport shuttle added a very nice touch!

Check in was fast and efficient. I inquired about the amenities but was offered information about parking. The jacuzzi was small but empty. Peaceful and relaxing. My refrigerator in my room had items in it from the previous guest but otherwise my room was clean. I enjoyed my stay.

Cold water not working

The only thing we didn’t like was we couldn’t get a free breakfast. For the price we paid we should not have to pay $20 extra! Ridiculous!

We struggled with the boiler system, keeping the water at a consistent temperature. Hot water kept coming out of the cold in the shower and the sink. But the bed was very comfortable.

Great time away from our children

This will be my first and only options when I return to Baltimore.

Rooms are that clean.

Hotel staff were unprofessional and rude

The Sheraton BWI Hotel Staff provided exemplary service during our stay in Baltimore. The hotel was close to the airport, but was quiet and had a convenient shuttle service to the airport. We were a short drive to Baltimore and Washington DC for sightseeing adventures. I would give this hotel a 10 star rating.

Love everything about this hotel

Good Hotel, convenient to everything, clean

The shuttle service is terrific and the staff very knowledgeable and friendly.

The room was nice but i was disappointed to see there was no microwave in the room. When i checked in noone addressed me upon walking in and when i handed my ID to the gentelman he put it on the table.instead of handing it back to me.

The woman at the front desk, Amy I think, was phenomenal! The hotel was very fancy and for the price exceeded my expectations 10 times over. Highly recommended!

The hotel was great, the staff was excellent, but I did not love the fact that there is a 17.95 charge for breakfast. Most hotels offer complimentary items and I did not feel as if i should spend approx 80.00 on breakfast for 2 adults and 2 kids! Other than that, we really enjoyed our stay!

The hotel was beautiful and clean and the front desk staff were very helpful

It was an emotional visit for us as we were seeing our daughter off to Germany (US Air Force) - the staff was very kind and accommodating.

Nice room. Workout facility was adequate. Overnight stay.

I cancelled my 3 booking days before the schedule but unfortunately I am still charged!

Coffee maker in room didn’t work and toilet kept running

Easy checkin. Front desk very accomodating.

It's loction

Front desk staff was not friendly and clearly annoyed at the guests, but the bar/ restaurant area service was much better. The food was pretty disappointing and overpriced nonetheless, better to order delivery!

Second time we have stayed at this property with our dog and the location has continued to meet our needs.

The hotel lobby was beautiful but the furniture inside the room was a little outdated. There was constant noise in the hallway when I was trying to sleep but overall it wasn’t that bad

Please read my entire review. I'm extremely sensitive to cigarette & Marijuana smoke. Last year my wife & I stayed at the Sleep Inn & Suites BWI Airport which reeked of pot smoke 24-7. The rooms were dirty, service was nonexistent, furniture was missing, lights burnt out, no hot water, and trash was piled up in the common areas. At times we felt like we were on the movie set of “Menace II Society". I am extremely happy to report that this property "Sheraton Baltimore Washington Airport Hotel - BWI" is the complete opposite. Only once in our 6 day stay did I vaguely smell what might have been pot smoke. Checking into the Sheraton Baltimore Washington Airport Hotel was a delight as the front desk staff was very knowledgeable & friendly. Our Club Room with Garden View located on the 6th floor was all ready when we arrived. All of the furniture was present and in good shape, all of the lights worked, we had hot water, the heater worked, the linin was clean, and they had a room on the 6th floor with computers, tv sets and they served breakfast every morning as well a food throughout the day there. I also noticed a lot of flight crews staying there. I would highly recommend the Sheraton Baltimore Washington Airport Hotel – BWI to any and every one. I give them 5 stars.

When I checked in I go to the bar to place an order and the lady there was more interested in being in the face of men than to place an order. She threw the menu and was very short. If not for the men she was going to sit there and smile in their faces all night like she had no job. The day I go to check out my club access key didn't work. Rhank goodness I packed out early to leave because I had trouble getting into the elevator to get beach into my room. The inconvenience wasn't fixed when I went to thr front desk. I asked for the trouble of having to take over an hour and 0 keys working to get thr rest of my belongings to be compensated for breakfast or points towards a next stay. The front desk clerk didn't want to and said its not possible and they knew it wasn't working and never fixed it. They seemed to act preoccupied when there was no other person there needing customer service and that the key problem wasn't their fault.

Staff and front desk seemed overwhelmed from their work load and wasn’t very pleasant. Housekeeping AWESOME and very pleasant. Fridge in room wasn’t working . Minor issues but for the price of the rooms i think Everything should be working properly.

Loved the staff, competent, nice! My stuff left behind was sent to me as they use a 3rd party CO. company "ileftmystuff.com" to make it easy. The view from the 2nd floor room facing the parking lot was very soothing - forest. The was pool big enough for swimming, New gym. Good towels and toiletries, spacious room (2 beds). Breakfast food could be better, coffee pods refilled when empty but close proximity to the airport affects for such, hot tub in the pool area did not work.

We have no complaints and look forward to another stay next year

Everything was perfect for me. Thank you!

Breakfast should be included in price.

We approached the desk after an 8-hour drive. No greeting by staff, instead a question “do you have ID?” While I was tempted to say, no, we travel without any, we provided ID and was off to the room. The air conditioning unit was leaking and 1/4 of floor space was wet. I was too tired to pack back up and move so we waited till the next day while positioning the iron board over the spot as a reminder. Next day, hubby relayed problem to front desk and the response was very dismissive as it was voiced by 2 rude staff members at the “service desk” we are full and do not have any more rooms. Hubby walked away to get breakfast and was approached by a manager who offered another room. After some discussion and a short wait, we moved to the 6th floor which was the club floor only to deal with more problems, the toilet did not shut off properly after flushing and the shower only had hot water that kept getting hotter no matter which way it was turned. We decided to just make it through 2 more nights with a note to file, do not stay at another Sheraton.

A hotel is just bricks and mortar, the staff is what makes it worthy of being called a Sheraton. The staff in this hotel need to learn basic Sheraton hospitality skill of listen, empathize, apologize, react, notify, the management and shuttle driver were rude and belittling. To be noted front desk lady in morning and front desk Victor were extremely friendly and helpful, they are an asset to operation. Waitress in restaurant very rude, but bar tender was nice. Only takes a few bad connections to ruin experience and this is what happened, to bad as trip started off well. Teach staff how to approach guests and properly speak with them

the air condition was not working and there was a lot of moisture on the carpet in front of it. Hotel knew about it and still assigned the same room. The toilet flush was hardly working.

When we checked in we were accidentally given a room that was already occupied. We opened the door and found someone sleeping in the bed. We did get compensated by getting upgraded to a suite which was nice but the suite seemed to be in a bit of disrepair.

no microwave

Nice, large room. Very clean. (However - strange spit behind toilet in room 322.) Good refrigerator. Ample number of towels.

Our beds were so soft and comfy. Slept like a baby after a long day of traveling! Well done.

The lobby, hallways, and our room were spotless! Kudos to the staff for an excellent job!

Loved everything besides bathroom. Floors were dirty. Shoe prints were on floor before we entered. Everything else beautiful.