The Westin Baltimore Washington Airport - BWI

Everyone was very helpful from checking to room service. The lounge was super clean and tyne food was excellent

I will NEVER stay at any other hotel while visiting Baltimore. The Westin gets a 10 out of 10 from both me and my hubby. Super clean from the front desk to the room. The breakfast buffet was one of the best we have EVER had, we were in awe. There was an event going on the weekend we were there so parking kinda sucked, but, after that it was all good. The bed was so super comfy, it was hard getting out of bed. I am literally in love with the Westin. Thank you!

Breakfast buffet cold not worth 30 bucks per person can't sleep very disturbing noisy air conditioning coming on and off very restless

Given dirty towels 2 days of my 3 day Memorial Day weekend. Have photos. Shower flooded the bathroom daily. Handicapped bench 2 long and 2 wide for the handicapped shower. That aided the flooding. So did the short shower curtain. Would find another hotel in this area!!

All was good We

Really enjoyed our stay. The staff were helpful.

Great service

The room was clean, shower was a little iffy. I couldn’t tell if it was stains or the paint. First two nights we either had scolding hot shower water or freezing cold. The first night the water was also brown so we had to run it for awhile before it cleared. We called about the brown water first and they said they would send someone but never did. When we called the second day about the water temp, they did the same thing. The only thing the receptionist did for me when I first got in was comp my parking for the short delay of his computer. Everything else we needed assistance with was disregarded. The sheets were clean tho, that’s the most important. And the rooms had nice blackout curtains. Good price for the stay, and the water temp fixed itself on the last night.

Shuttle service

It was a great location right outside the city easy to get in any out of the city. We stayed there for my daughters visit to Johns Hopkins and we are going back in June

Exceptional

Only one elevator working was an inconvenience at times and paying for parking in such a remote hotel is ridiculous!

When visiting the Baltimore area the Westin is my 1st choice due to location. However the property is beginning to show signs of aging. Above the main entrance there is a tarp with a hose attached to catch what I assume water from a leak. This has been there since I last visited in 10/25 and maybe longer! It’s definitely time for the facility to be updated although it is better than others in the area. It’s not the standard I expect at Westin!

Extremely nice hotel, will definitely book there again.

Very clean and modern property, we had no issues and we had a great time!

Highly recomended

Great

They did not have microwaves in the rooms and no complimentary breakfast. Plus I dod not like to park at a hotel that I am staying longer days at.

Clean room, place smelled amazing. Friendly staff

Always a pleasant stay

Always pleasant staying here

Missing ice machines and vending from some places they are marked. There has been a leak with a hose in the lobby ceiling for over a year at this point. The AC can’t keep up well with outside temperatures and the entire hotel is very humid because of this. We booked through Expedia and got the impression that they give the less desirable rooms to Expedia bookings, there was some back and forth about how they couldn’t process an Expedia check in properly and the front desk was frustrated that we booked through Expedia, though they were trying to be nice about it. In the room the sink marble was cracked in half and the bathroom wasn’t clean, other than the shower. The sheets even had rips in them. Surprising for a Westin. We have stayed here before, decided to give it another try and it’s just not great.

The hotel staff was friendly, pleasant and respectful. The hotel was clean and neat. I enjoyed my room very much. It was spacious, clean and everything worked! I didn't get to use the gym, but it looked nicely equipped. Parking was easy, self park that you do have to pay for but it wasn't too bad. You do have to use the QR code to register from the first night you're there so they can log your parking days accurately. Learned that the hard way. It just messes up your balance which the staff can help you straighten out. The breakfast was very good and more than just a continental bagels, coffee and juice. I am definitely going to stay there again!

Very well maintained hotel. Bar closes at 10 so food is available in the snack store only. Staff friendly and trained well.

Great staff especially Ms. Ingrid R., Front Desk Rep., that assisted me with an early check-in to secure my luggage so that I could make it to my appointment in the city. A true display of Customer Service. The room was spacious and clean with a very comfortable bed, definitely worth the stay.

Great staff and great service

v

Love this hotel. The beds are always comfortable.

My room was INFESTED with ants. Literally got bit on my leg and they were all over the room. I have photographic proof. Stay at your own risk!! I

Very nice place to stay, i just wish that i had a microwave in my room.

Breakfast was good. Staff was helpful. However the hotel is a bit run down and need lots of renovations

Staff are amazing! Rooms are clean and the hotel itself is very well kept and beautiful! I would love love to stay here again if I’m around Maryland.

Very noisy HVAC and bad shower handle

Room very clean. Staff friendly. Pool and hot tub not open so disappointed about that. Overall nice stay.

Room was clean, staff did an amazing job keeping it clean for my 4 day stay. But $20 a day for parking is diabolical & the lack of pool dispite having signs around for one was disappointing as well.

Nothing

Breakfast and parking was excellent.

The breakfast Lady harassed her disturbing our breakfast

Parking only $18 but room service comes in carry out instead of plates.

Great stay, the hotel still looks like new, very well maintained, close to BWI, still in nice area. Courteous staff, very comfy beds.

Very good

Temperature control in the room was a problem. Thermostat not working. Plumbing issues. Sink clogged. Shower leaking.

Everything was very well and checking in and check out was very easy and would definitely stay again

Superb

There were previous guests hairs in our shower? The outlet under the thermostat sparked, there were ants all over the window area. We stayed 1 night and moved hotels. Parking is extra but they try to scare you from using the FREE street parking by saying you could be ticketed, towed and its at your own risk. It’s public free parking and even the hotel parking lot is at my own risk. That felt very deceptive. It’s not convenient to much when there are hotels all around the inner harbor area

Parking was easy, didn't eat breakfast at the hotel. Room was clean and very comfortable. Enjoyed my stay.

Clean room

Hair

Excellent front desk staff Tameka and Carlos; Paula from Honduras 🇭🇳; and the airport van driver were all very nice and welcoming and helpful. Thanks again for a wonderful stay!

Great location, clean and safe area.

It is quite an old, aged hotel. My room had ants in the carpet.

Clean room, excellent staff, bar/restaurant was great! So many places nearby, including the mall. I really enjoyed my stay! Will definitely stay here again :)

Excellent room and Luminous restaurant staff were excellent

We arrived at 3:30 am and had to wait 30 minutes for their reservation system to turn over and be available. Then the door key did not work. I was told there would be no charge for the room because of the problems but have not check to see if that was done or not.

Easy to locate, beautiful lobby, room is clean and comfortable. Aldi attended conference

We didn’t use the airport shuttle. Our first room had a TV that wasn’t working so we had to be switched to a different room. The second room the AC wasn’t working very well. We got in super late so we decided to just deal with it. No one ever came to clean our room or bring new towels and it was a 3 day trip, we even called downstairs and they said someone would clean the room and never did. The property is nice but staff wasn’t the best. Probably will never stay here again

Was placed in a room that I didn't reserve. The room was not filthy but lacked deep cleaning. Trash behind the night stands dust, dirt, and water marks on furniture. The bathroom was painted terribly with paint on tiles like someone was in a rush and didnt care what they were doing. The hallway smelled like pee. The person when I checked in was very rude but the rest of the staff was nice.

It was comfortable and clean

It was comfortable and clean

Very good

Staff was very nice breakfast was also we enjoy our stay very much :-)

Nice hotel!

Great service

The room was clean and staff were very friendly. I work at BWI and I had adequate shuttle service to and from the airport during the snowstorm.

I liked the roses and sweet treats in the lobby for guest. It was Valentine's weekend.

Great stay!

Nice hotel and staff

The rooms were clean. The staff and the customer service was excellent. The only downfall was that the pool was closed. But I would definitely stay there again.

Great amenities and staff

Good

Only down fall was on

Clean room , Staff was awesome the Valentine’s Day decorations was beautiful cupcakes and all.

The room was clean and accommodating. The shower pressure could have been much better.

This was a nice clean property. The front desk people were very nice. Breakfast was great. Dinner was delicious.

Location, price and beauty of facility None

Location, price and beauty of facility None

Nice treats for Valentine’s Day And good customer service Shower was cold Bathrooms need updates

Nice treats for Valentine’s Day And good customer service Shower was cold Bathrooms need updates

The staff was fantastic at the front desk. The room was a bit unclean when we arrived and the bedding was not correctly made. There was a lot of slamming doors over night well into early morning hours. Which isn’t a hotel issue but a guest issue. There was no posted signs showing us the cost of breakfast. It cost about two of us $63 for a buffet breakfast with very little options. We would have went else where had we known.

The staff are amazing. They go above and beyond.

Clean room, nice staff and great amenities

Room clean , staff very friendly and didn’t approve of the fact parking had to paid daily

Hotel was clean, staff was kind and helpful. Bar drinks and food were good.

Price. Stayed at westin often. Best price thru hotels .com

Nice rooms and very clean

The staff were amazing and helpful. The room was clean and cozy.

Pool was closed and it was really the main reason why I chose to stay here.

Staff was welcoming and friendly

Friendly staff

In addition to the hotel rate, there is an additional $20 per night for parking. The room, especially the bathroom was dirty and the carpet was gross( was sticky with bare feet). Final straw was there was no hot water/shower didn't work. There was nothing about the stay that was positive EXCEPT Christopher and the GM were very accommodating and understanding when I expressed my need to leave. They were very nice folks.

Great staff.

Clean, fresh, comfortable!

The bed was very comfortable. The only downside is there was no microwave in the room. We had to go down to the lobby to heat up our food. The property was clean and very well decorated for the holiday.

The bed was very comfortable. The only downside is there was no microwave in the room. We had to go down to the lobby to heat up our food. The property was clean and very well decorated for the holiday.

The mattress was amazing!! Slept like a baby!! Staff at the front desk were top tier. The restaurant was highly understaffed on New Year’s day. I was with a large party and the poor employee had to wait on us all by herself as the other employees were taking down Christmas decorations. Food was actually very good and came out hot. She did amazing! I don’t remember her name.. I came in on 1/1/25 around Noon with a wedding group. They also did a wonderful job with the Wedding ceremony, etc. Service was amazing |

Will it was ok the first morning that we were there we went to go get breakfast. I don’t know if it was because it was 10am after I guess there was a wedding there the point is that I ordered coffee the coffee was cold. I ordered coffee, not cold coffee that was one then it’s besides that it was OK. I didn’t like that I had to pay for parking, but whatever it is, what it is.

Breakfast and coffee should be free

Good morning

Second time here, love it. Stayed in room 722, the remote needed batteries but also noticed we couldnt change the channel unless we were right in front of the tv. The internet connection didn't work so I couldn't log into any streaming services on the tv. But never have any issues here. Love it every time.

The room was clean and mostly comfortable. The gym was a nice amenity. The hotel is in a very convenient location. The staff was courteous. But I was pretty disappointed in a few things. This was my second or third time staying at this hotel and I don't remember it being like this. First of all, parking is a nightmare. In order to park at the hotel that you've rented a room at, you have to pay $18 a day. To make it worse, parking spots are not even guaranteed. There were multiple nights where I had to drive around four and five times to find a spot. And when I could find none, the associate manager at the front desk specifically told me to "park in the fire lane" where a bunch of other cars were parked- "just anywhere you can find a space, we won't tow you". Also, there are signs everywhere saying that they're a non smoking property. But there were 2 nights on the 3rd floor where the smell of smoke from cigarettes and marijuana was flowing through the vents all night. It was almost unbearable. Thirdly, the shower head would not work at all in my room. It would not turn on. The Westin is a good hotel, but I'll probably stay at one of the many others in the area next time.

How clean the room was

Front desk staff was friendly and helpful. Bathroom in room could use cosmetic fixes (cracks) and a deeper clean. No complimentary water, and bottles in the room were expensive. Surprising for a nice spot.

Room was fine, staff were fine. There was no complaints

Paying for parking $18 a day

Room was clean

The cleanliness and comfortable You shouldn’t have to pay to park. The front desk manager was very rude while checking in. Very helpful and warm to the guest ahead of me and when she waited on me she wasn’t informative or polite.

The cleanliness and comfortable You shouldn’t have to pay to park. The front desk manager was very rude while checking in. Very helpful and warm to the guest ahead of me and when she waited on me she wasn’t informative or polite.

Not much

Very clean Not much

Staff was courteous and room was clean. Would give 5 stars but the shampoo and soap dispensers in the shower were emty.

This hotel had been my destination for the last three years - it got worse . Now there is no phone in rooms and no complimentary water

Water takes 20 minutes to get hot, shower curtains smelt sour, worst pillows ever

When you see Tamika Crout, let her know that I mentioned her! The absolute best professional! Thank you for making my stay comfortable in my family’s time of need, Tamika!

Food was too expensive

Restaurant was over rated and breakfast buffet was $30. Not too much in area to walk too and 2 day no towels and room was not cleaned properly. Staff pleasant and shuttle drivers were good

Lovely check in staff. Baked goods, coffee, tea and water available when you arrive. It’s the type of hotel where young kids gather in the lobby and then bang on doors throughout the night, which the hotel has no control of (understandably). Just trying to paint a picture of the ambiance. My room felt aged. It also reeked of recreational drugs in the bathroom and the closet. Maybe some febreeze could benefit the space. Fine for a day but no longer than that.

The room was great, the restaurant was excellent I loved the crab cakes and crab chowder. Would definitely recommend 10/10

The staff were extremely friendly and welcoming. The couch in the room had stains. The bathroom was extremely outdated, needed repair and did not feel clean.

The couch in the room had stains. The bathroom was extremely outdated, needed repair and did not feel clean.

Clean room, lovely scent in the hallway of my floor, and the quietness of it ask

Chris at the front desk was phenomenal! From his warm hospitality to his knowledge in everything! I enjoyed his presence!

Friendly service checking in and the room was spotless.

Always a great stay

good quick shuttle from airport. Had problem with toilet but was fixed in 15 min by maintenance . Good food in restaurant .

Shower was awful. No hot water in the morning

Check in was bad and no info given on the hotel, as a Marriott Bonvoy gold they give you one water bottle(after asking for it) , entered my room and the toilet would not flush, room had a “not clean” smell in it and they don’t refresh the room after being out of it all day. By far the worst Westin I have have ever been too.

Na

2. Internet did not work for entire stay 3. Safe did not work 4. Room temperature difficult to regulate

I was there for a vendor summit. They stuffed us in a conference room on the 7th floor. Dimly lit and tiny. Screens were located in terrible locations. The other breakout room was set up in the bar. It was supposed to be set up at 10:00 AM. It was not. WiFi did not work in the rooms. No ice machine on my floor. The ice machine on the summit was out of order. Had to pay to park.

Was there for a convention in the banquet, rooms and facilities? Everything was great professional staff.

All good

The staff are exceptionally helpful and extremely pleasant. Really enjoyed my stay.

Room was clean, hotel was quiet, beds were comfortable

I’ve stayed here several times while in the Baltimore area it’s always great. I still love this hotel but the room smelled smoky this time.

Great stay

The staff was rude. The room was not as clean as it should’ve been and the fact that you had to pay for absolutely everything is ridiculous. I could see if you had to pay for things like Road Service and turn down service and stuff like that, but paying for the water that’s in the rooms if you open them, that’s ridiculous.

Staff very courteous, nice quiet environment

Wonderful

Customer service always good front desk in the evening time is always pleasant

I enjoyed my stay. The staff were great, my room was cozy and clean and relaxing, and I had a great dinner and breakfast in the restaurant. If I’m in the area again I’ll certainly stay here again. I had no complaints at all.

Excellent room.

The room was clea

Bar has a good

I didn’t have breakfast, but the setup seems pretty extensive. Friend and I had drinks in the bar, and it also seems to have a very wide range of drinks. This I was my second stay here and it is very comfortable. PLEASE CLOSE DOORS SOFTLY. That is an issue if the neighbors are noisy.

Great

Decent hotel & great staff

Great customer service, clean/modern rooms and a really nice hotel.

Room was ok but service was terrible Service was terrible and room service was terrible

Had to pay for parking and you would think it would be included with the price you pay per night, the inside was clean but the products they use are very overwhelming especially for people with allergies or asthma. Should also included bottled water instead of 8$ per bottle and fix the bathroom and shower.

As expected for a Marriott property, the staff was friendly - the dining was good.

They charged my room for parking, although my husband paid for parking separately on his charge card. Also there was no hot water. The hallway also smelled like dirty saltwater.

The hotel was busy and the staff accomodated well.

Much of our stay was wonderful. I wish the hotel had extra blankets that weren’t so scratchy as to be unusable (fleece plus industrial washing and drying is not a good combination) and I wish their employees had a little more polish in their customer service. I just got a surprise parking bill - a surprise to me because no one ever mentioned that parking is charged. When I called regarding the bill, the employee went through the motions “I’m sorry” but also “you should have seen the signs, they’re everywhere.”

Amazing

--- During our recent stay at The Westin Baltimore near the airport, Shawnee delivered exceptional service with professionalism and warmth. She was incredibly accommodating, attentive to our needs, and went above and beyond to ensure our visit was seamless and enjoyable. Her dedication to guest satisfaction truly enhanced our experience, and we’re grateful for her outstanding hospitality.

Very clean room and friendly staff. Everything worked as expected.

I liked the hotel, as it was convenient, as I was in town to attend a concert at the arena. The hotel was fifteen minutes away from the arena.

Had a hiccup with the airport shuttle but the front desk staff was very accommodating. Staff in hotel restaurant were less so, service was subpar at both meals. Enjoyed my dinner though!

Cons - the airport shuttle never arrived. Parking is not free.

The property is nice & it smells good but it’s too far from everything I paid for 1 king bed they putted me in 2 beds and the toilet gave us the hard time even they came to fix it but still it kept coming on getting blocked, we ended up leaving in the middle of the night to book another hotel we couldn’t use the bathroom we was not happy about that.

Christopher at the front desk was the highlight of my one night stay there.

On site restaurant/ lounge good……very slow service. Front desk staff awesome

Airport shuttle was great. Breakfast was included. Room was clean. Staff was kind and helpful.

There was an issue with a neighboring room that caused a disturbance in the early am. The staff of the hotel responded to the issue and solved it.

Flight plans changed last minute so booked because of airport shuttle, restaurant and the pictures conveyed an elevated level of comfort. The bad: It took 9 minutes to get off hold when I called for the shuttle, the restaurant staff failed to bring what I ordered that night and again at breakfast the next day (food was mediocre), the front desk was so understaffed I couldn't even purchase snacks from the sundries station (which was barely stocked) and, final straw, the carpet was stained next to the bed (as if someone had rolled over and got sick on the floor) and the shower still had the hair of the previous guest on the walls. The good: staff was nice, the bed was comfortable and there were 2 shower head options and excellent water pressure. Next time I'll pick a hotel with restaurants in walking distance--we passed a few on the shuttle ride to and from.

I wasn't pleased that after hours the hotel was wide open and you didn't need your key card to gain access in front of back not even the elevators. Also to pay $30 for breakfast the set up was not pleasing nor the cleanliness of the area. I also would suggest putting hand sanitizer in the areas

B

This property left me desiring more. I constantly complained about the smell of marijuana throughout the halls and in my room! Nothing happened and this ruined my whole stay….

Nice place to stay clean would stay there again

A great property!

Clean

Love the atmosphere, fresh clean smell & awesome staff

Great building and staff.

I’ve stayed here several times and never an issue. Unfortunately this time there was hair in the bed. I will still stay here but that was a little off putting.

Property was nice, and staff was friendly. I took off a star because they dont offer anything complimentary. Even the drip coffee in the lobby was an extra charge. There was also a roach on our door trying to get in our room. Front staff did offer us a new room, and to have maintenance come spray. Overall, good hotel

Awesome Stay the best

Front desk clerk was amazing very accommodating

My room was very much outdated. The sink was clogged as well as the ironing board was broken. Overall pretty smooth stay but very annoying constantly turning the water on and off to let it drain.

Always a great venue.

Great place

Beautiful hotel. Cleaning staff was very nice. Inside and outside was nice. Water in bathrooom faucet on the hot water would leak. The drain would clo up to the sink. The evening staff at the desk left me on hold waiting on another check-in customer. Abut rude about me asking about a taxi. The morning check-in desk clerk mad excuses for the shuttle driver I waited at the airport for an hour or longer. The driver and both shuttles were there.

Great location great staff great bedding

Staff was great with communication especially around the shuttle to BWI

Feels like home

When I checked in, I was given a room that clearly hadn’t been cleaned, the soap was unwrapped, there were squirts of something all over the countertop and a face cloth used and lying beside it….. the bedding looked like it had been pulled back to smooth after being in a ball and there were Bobbi pins and elastics on the floor- it clearly hadn’t been vacuumed. Thankfully the front desk person as baffled / apologetic once I showed him the photos I had taken and gave me a new room and a coupon for a free appetizer in the restaurant but this was really not what I’d expect from a westin.

Did not dine in the hotel but overall stay was good.

Excellent accommodation

clean and comfortable. close to airport

My favorite place to stay when visiting Baltimore

Always a pleasure staying here when in Baltimore. Great location.

Amazing experience!

I wish we were told the pool was drained when we checked in. I even mentioned swimming and no word that it was out of service. The restaurant took forever to seat us and to take our order - the waitress not the nicest est and seemed to be rushed. The bartender was nice. The staff overall could be friendly and happy.

The room was quiet and I got to rest well, which was the top priority. But the sheets felt like unchanged from the last guest. The reataurant staff start to pack breakfast buffet up around from 10:20 so we could not get what we would like to after that.

Nice

Property was nice. Airport shuttle took over an hour to arrive at the airport after 2 calls to the front desk. The overnight attendant was neither apologetic nor helpful. The driver was the same. Original front desk agent who checked me in was very pleasant. Management I’d suggest a check in with your overnight crew-they could use some customer service training.

The first room was at one far end of the building and had no Wi-Fi at all. (The guest network did not even appear as an option on any of my devices.) The second room, which was much closer to the central elevators, had a proper connection. The sleeping and lounging areas of the room were very nice. The comments I have here are that the "bright" and "dim" settings on the lamps in the room were basically the same, and that neither of the two pillows provided was in the "Goldilocks zone" (one was too soft, the other too firm). Otherwise, the rest was great—mattress, curtains, available space, noise level, view, etc. The bathroom was generally good, though the water pressure was quite low. I really liked that they had liquid soap dispensers in the shower—rather than relying on bar soap. Overall, very good experience; easy 4/5.

Bed and clean room

Always stay here when in the Baltimore area.

Love this hotel, very comfortable.

Clean

Cleaning staff came super early and didn’t return without request. Everything else was amazing

My favorite place to stay in the bwi area! Luxury on a budget.

Great property

Airport Shuttle Stop Was Unmarked Signage At Pick Up.and Wait Was Long..Return Airport Shuttle Didnt Run On Time.

Very nice property I would come back. Breakfast was Great

Nice Property

Very nice property, enjoyed stay. Only issue, body wash bottle was empty.

The room we were in the ac was definitely broken. We didn't realize it until the morning when it was 72 in the room and the carpet was wet near the ac. The person checking us out didn't seem too happy and upon leaving my partner said when they checked us in it was the same person and she just didn't seem to enjoy being there. The rooms are super nice and comfortable.

My wife and I were traveling to visit our grandson and was pleasantly surprise with property. It was very clean and looked very inviting. Staff were helpful and courteous and plenty of dining options close by

Great experience

It's great if you have never stayed at a surrounding hotel. My previous stay was at the embassy next door and that's where I should've gone this time. Embassy vs. Westin! Parking Charge? Embassy No Westin Yes. Complimentary Breakfast Embassy yes Westin no. Westin average bedrooms and tub had a previous occupants out of the wrap SOAP still in place. If I had no other options; it's not that bad! It certainly isn't my first or second choice for my next visit.

I picked this hotel after I filtered for parking. They should have clarified “paid parking”. This hotel is by the airport (not a downtown location) with a huge empty lot in the middle of a suburban like area and they still charged me $17.50 for parking overnight. They had park mobile in that lot but couldn’t even tell me if that would be cheaper overnight, which I suspect it could be. This should have been told to me when purchasing this room.

The room was very nice, beds were super comfortable

Clean rooms and good customer service. Would have given a 5 start, however second level of parking did not feel as safe.

Parking should not have a different fee it should be included.

The overall property was amazing, I had just one issue

Abcd

Very nice and clean

Excellent clean quiet stay

Our stay was very enjoyable. The front desk staff was amazing and did everything to ensure our stay was great 👍

Please refund $134.45 as my flight was delayed due to weather and the Westin hotel does not offer 24hr checkin and Hotels.com does not inform checkin time until booking is completed.

Friendly staff, great breakfast, wonderful service Westin are the best inns 😁

Everything was better than expected

There was a stale musty smell

The $4 charge for coffee

I was unable to get room cleanup service for all three days I was there without telling them a few times. I felt the cleaning staff intentional ignored my room after I specifically reminded them.

Always a pleasant experience when staying.

Great experience

I’ve stayed at this location a couple of times and I have been pleased both times. Will definitely come back

nice, quite room. loved the water temperature and pressure in the shower. it was quiet even though there was a wedding and parties during my stay. hotel doesn’t have a view and isn’t in a walkable area but is very close to the airport, restaurants, mall and both DC and Baltimore.

The staff were nice . I changed the first room the air conditioning vent made loud buzzing noise continuously.The room felt old handle fell off shower . The only water in room was Fuji 8 dollars each ! At least give an option. At least give two water bottles with the room . And I felt uncomfortable the halls smelled of marijuana! Very strong smell on multiple levers . I was disappointed in Westin and the Marriott brand here .

No complaints

The pool was closed wish I would have known this before booking my stay, but over all the stay was peaceful and relaxing

From the super helpful staff to the clean modern styling, definitely would stay here again. Also appreciate the full service restaurant availability!

Checkout was at 11:00 Am..dog was barking

The restaurant was very good. My salmon dinner was delicious and the breakfast buffet was wonderful!

Jason who checked us in was more interested in talking to then checking people in and he was not friendly. The toilet was clogged in our bathroom and then the the Ac/heating unit was broken so our room was cold we asked for another blanket. Which they said they would bring and never did. We will never go back there

Ive always stayed at the Westin each time and each time I have been less satisfied. This time no bar

Fire alarm went off and we had to evacuate the morning of our stay, we were out for a little over 30 minute we weren’t offered anything for the inconvenience, staff were not friendly at all.

Great place, the only thing the pool area hasn’t been open for a long time.

Great service, very comfortable and great breakfast!

Clean property

The room was clean and comfortable and the staff was friendly and welcoming. I would stay here again, for sure.

Missed connection at the airport resulted in the need for a room. The Westin is ~ 2 miles away from BWI and has a shuttle. It also had very good rates that evening. The room was clean and certainly met the Westin’s standards.

However, there were a few things notable to mention. First, our mattress and pillows were very worn out. The pillows folded like sheets and mattress had several sink holes. This is not what we become accustomed at Westin or Marriott. Also the location and access streets were dark and in need of repairs. Overall, our stay wasn’t bad mostly because of the friendliness and professionalism of the staff.

Very comfy and safe!

Good

Enjoyed the staff and the cleanliness of the hotel as a whole

The beds are not comfortable. To soft! And the smell of the room. Needs a better air freshener

Lack of basic amenities- even a bottle water , not being able to get supplies after we asked three hours later for a toothpaste

The next day, I had lunch at the hotel restaurant. It was nearly empty, but I was still told I couldn’t sit in a booth I ordered a burger and coffee (bold move, I know), but no water was offered, and the server seemed mildly annoyed I was there. The loud music gave more “pool party” than peaceful lunch in addition the manager on speaker phone at the bar. The shuttle’s A/C wasn’t working properly. According to the driver, it “doesn’t really cool off the people in the back,” so he rolled the windows down. It also took several calls to reach the front desk for basic info when I arrived at the airport. I get that staffing is lighter late at night, but at that point, just post clear shuttle info online or set up an automated message. It shouldn’t feel like a scavenger hunt to figure out how to get picked up. Overall: a few nice touches, but for the price and the Westin name, I expected a more elevated experience—especially since this was meant to be a treat after 14 hours of flight delays and cancellations.

Everything was wonderful EXCEPT your advertising says it has a pool and it doesn’t. That was one of the reasons I rented it

I’ve stayed here a couple times while in the Baltimore area to visit. Great location. Overall good place to stay.

The beds are wonderful!

Loved the ambiance Parking was $18 daily compared to other nearby hotels who charged $0.

Very drab atmosphere. Pool out of order still. Somebody had a sunflower seed fest n they were left all over the floor for the days i was there, front desk at check in i dont think she wanted to be there that day. And in this climate an ev charger would have been nice for the price i paod to stay there. But the bed was comfortable #lasttime

Excellent service and everything was nice and clean.

Very clean

Everything was wonderful. Only thing we were disappointed in was that the pool and/or hot tub was closed down. Food from the Luminous restaurant was perfectly cooked every meal! Fantastic!

reserved ahead of time,but said no rooms.had to walk very far from parking car to lobby