Extended Stay America Select Suites Chicago Lombard Oakbrook

The people and how kind they were I can’t find one thing that I didn’t like

I liked the price and free parking. THATS IT! The first room the lady at the front desk (Suzanne) gave me was extremely hot, the AC didn’t work, and it was a puddle of water all over the bathroom floor like there was a leak. I went down to tell her and asked for another room which she gave me right away. The second room I walked in looked and smelled like it hasn’t been cleaned for months. It was food(old/fresh) all over the counter top, clothes all over the floor, and just SMELLED completely DISGUSTING!! I went back downstairs to request a refund and Suzanne was sitting in the lobby playing Uno!! She gave me a refund and told me well the room was marked cleaned, which was very unsettling! If the room was marked cleaned how are people getting in and out. The bread on the counter was fresh. The clothes on the floor looked like someone was taking there pants off and just leaving them. Luckily no one was in the room at the time! Elevators were running extremely slow! Just overall not a good visit this time! This was room 219

Ok

Bad

Totally not happy.

There was no coffee pot, no kitchen towels, housekeeping was once every 14 days so no clean sheets. Only 2 bath towels and 2 wash cloths provided. No soap. Cabinets showed signs of deterioration and were damaged. Very disappointed and will never stay there again.

Good Na

I selected this hotel strictly based on the low price, but I would not stay there again.

The room was stinking and the AC was not working it was only blowing air, we asked the front desk for help but the maintenance staff was not present and we have to wait till the morning

Location I had to change hotel rooms because the bathroom was dirty. There was hair in the toilet seat and pee stains on the rim. The room I was relocated to was cleaner but not up to par for my standards.

Location I had to change hotel rooms because the bathroom was dirty. There was hair in the toilet seat and pee stains on the rim. The room I was relocated to was cleaner but not up to par for my standards.

Run down. People are living their permanently. The rooms are stripped down to the bare minimum.

Nothing goof Place was dirty and smelled. Room was even worse. Paint peeling on the bathroom door. Bug on the bed in the sheets. Heavy smoke smell.

Disappointing

Nothing goof Place was dirty and smelled. Room was even worse. Paint peeling on the bathroom door. Bug on the bed in the sheets. Heavy smoke smell.

Also, the front door locks after a certain amount of time but the phone to contact the staff doesn’t work. We were stuck outside for 30 min before we were able to get a hold of someone. Will never go back!!

Not cleaned, lot of smell in hallway, room, not comfortable bed, don't recommend this hotel to any one. Thank you

Authorized late check in. Desk closed on arrival. Didn't receive warning of this policy. Had to call a friend and stay at their house instead. Instructions to call maintenance staff not prominent and didn't see.

Dirtiest hotel on earth

Exceptional

Authorized late check in. Desk closed on arrival. Didn't receive warning of this policy. Had to call a friend and stay at their house instead. Instructions to call maintenance staff not prominent and didn't see.

Bad

The room was clean and the bed was comfortable. But I got no sleep because it sounded like they were bailing hay above my room. Doors were banged shut constantly. The room would vibrate from all the noise. I was woken up at least once every half hour for every night I was there. I would not recommend this place if you want to get a good nights sleep.

Exceptional

Exceptional

Bad

The location was the only thing good about the hotel The staff was unprofessional and did not know their law on ada service animals

The location My room is bathroom light did not work. They told me they were gonna come fix. It never did. I ended up having to take a shower in the dark. The lady at the front desk told me that if I left for about 30 minutes to go to the store that she was gonna charge me a pet fee for my service animal when ADA Rosa a regulation state that I am allowed to have full discretion on if I want to have my service handle with me at all times or not.

Bad

The staff was unprofessional and did not know their law on ada service animals

My room is bathroom light did not work. They told me they were gonna come fix. It never did. I ended up having to take a shower in the dark. The lady at the front desk told me that if I left for about 30 minutes to go to the store that she was gonna charge me a pet fee for my service animal when ADA Rosa a regulation state that I am allowed to have full discretion on if I want to have my service handle with me at all times or not.

It was good

The. Beds was infested with bed bugs they ate my son ear arms and hands up during the night im requesting a full refund and I would like to be contacted by the manger There was no staff there during the night to talk with to be moved to another room i would like my money back this was a horrible experience

The. Beds was infested with bed bugs they ate my son ear arms and hands up during the night im requesting a full refund and I would like to be contacted by the manger There was no staff there during the night to talk with to be moved to another room i would like my money back this was a horrible experience

Left 10 minutes after check in because bed bugs. Still got charged for the stay

Bad

Cabinets and other things torn up

cleanliness

No bad

Very good

Pricing and Location All the doors to enter was faulty

Nasty room couch was dirty stains on the couch on the counters

Location

Love this place works very well with clients

Excellent communication

Quiet clean convenient

Staff were very helpful and polite!

It just seems run down weird smells keys barley worked to my room

The poor guy was running everything. The room we were given first that he was told was clean had no sheets or comforter on beds no towels either. Units looked run down but manager was trying. Room needed lot attention. Tub needs reglazed. Cabinet doors looked like from 80s. Pillows flat. Alarm clock has annoying buzzing sound we unplugged it.

Clean room

Just wasnt expecting such ran down hotel with really bad late check-in customer service

A Pleasent Stay.

The rent is great. There was a trash can which was not cleaned.

Nothing Someone pulled the alarm we weren’t accredited for that, no utensils, room had a weird smell.

EVERYTHING!! IT WAS HORRIBLE!! and i have pictures!! you know it bad when the manager and staff tell you i should ask for a refund!!!

The front desk clerk was the nicest part of my stay, but even he stood behind a locked glass panel.

Please check your cameras and see how the front desk lady, Denise treated me like garbage. I didn’t feel safe to stay there and left the property in less than 2 hours and stayed at my friend’s house in oakbrook

Rug and couch could have used a cleaning, musty smell. It rained one night and water was coming in through the windows, needs repair. Staff were pleasant and friendly.

says break fast included, but no break past says kitch and utencils but kitchen no utencils, when asked we have to either purchase from hotel or bring our own.. says 5 pwople sleeps but did not provide blankets for 2 people. bath roon has just soap no shampo, no moisturizer no Iron , no hair dryer.. room full of bad odor.. overall worst than motel (ps i never been to motel) bottom line waste of money and i really thinking stop using hotels.com and as well as extended stay for life..

Nice place for a short stay. No coffee or refreshments for guests.

We’ve stayed here 3 times. Each time we come visit our family in Chicago from Florida. We come stay here with you guys.. it’s very convenient and the staff is very nice! The first room that was given to me smelled like cat urine and I did not want to stay in that room. They moved me to room 133 downstairs to a new room with two beds and that room was much better, but the floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink for everything but everything else was exceptional and things happen

If you get to this hotel before check in time, good luck getting anything out of it. The front desk opens at 10am and you need a keycard to get into the lobby, there's no bathrooms available before you get to your room and the dont allow luggage to be held at the front desk. The floors of the room are sticky and the only amenity they provide is a soap bar. They only saving grace of the hotel is the front desk attendant Justin, who is by far the kindest hotel employee I've ever dealt with. He saved my trip. The employee before Justin said no to literally every interaction I heard. Im not sure why that person was even there it felt like talking to a wall.

No one at check in, waited 45 miniutes to have someone show up. Keys would not work. I was helped and told I needed to lift shimmy the handle to open the door. This did not work even with hotel assistance. New room, no hangers, no iron, no iron board, tv did not work (2 calls about the tv - no one showed up to correct, no shampoo

The rooms were dirty and the hall smelled.I had to buy cleaning products to clean my room the towels were dirty had to buy some. My family members had the same problems and on of the rooms the door would not lock. Will never go there again and we were there for our brothers funeral it was terrible, tub was dirty and stained black all around it.

Close to everything No breakfast as listed - a bit old but clean

It’s in an amazing area directly across the street from Yorkville mall The general manager was extremely unprofessional and rude

The bathtub was clogged. The guy at the front desk named Justin I think put an order to be fixed the next day. The next day, the lady working in the morning was very arrogant and said that there is no maintenance until tomorrow. That day, I was obligated to shower, but the next day was my check out after wasting over $200 to get that kind of a suite. I am very disappointed. No more booking in there.

The smell

Nothing but parking Staff,the room,housekeeping,front desk service

The room we stayed in should be decommissioned. It was nasty and dirty. The toilet was broke and the shower head and rod was damaged. I won’t ever stay at that location.

The only reason I did not give a 5 star was because my skin reacted to the bedding material, which although was quite clean, I couldn’t really use the beddings and pillows. But hey, I was able to drive a short distance to the dollar general to get blankets and other basic supplies and I got the comfortable stay I wanted! Tip: it’s like home, you could bring your bedding and supplies or get from target/ other stores, there’s a plethora of choices close to the space; this is if you’re like me and picky about bedding material.

Very all over the place.

My check in took over 30 minutes as they decided to help someone who had multiple rooms. Th guess did asked if they want to help and the front desk said no you were first.

They helped in every way to possible

Quite, no complimentary breakfast

Nice just very loud outdated a little

You go into the bathroom the walls are all cracked plaster off the walls ceiling & you go to take a shower u step in the tub & it feels like soft floor

Good 😊

It was terrible and demand a refund !!! Filthiest hotel I ever stayed in. Water was running down the wall and there was a huge water bubble on the wall in the washroom !

Amazing staff

Room was not very clean it was as if it was rushed to be clean dirty spots everywhere and had a bad smell

Okay to rest Staff not been kind or caring

Good location There staff

This place is amazing the staff is very friendly and goes above and beyond to meet your needs and make you feel like you home I will definitely recommend to everyone to stay at this Extended Stay ...

The staff is super friendly and helpful as good above and beyond I will definitely recommend staying in this Extended Stay

Excellent

Ask for more towel to take shower however never got them front desk told me she will have me some towel when I came back with room number nope never happen only had two face towel and one dry off towel whole entire stay frm Friday to Sunday ridiculous

The first room given to us, appadantly someone lived there. 2nd room gicen to us the phone wasnt working. The heat (air) smells weird.

This place is truly amazing and they treat everyone as a family and make you feel like you truly at home I love it here ......😍😍😍

Room was okay, nothing crazy, but what are you really expecting for the price? Keycards worked probably half the time, and the elevator door closes like my grandma walking down the stairs (it also blares a siren whilst the door is closing). Overall not bad, but a number of better options in the area. Very affordable I will say.

Upgrades needed!!

The space between the window and heating unit allowed lots of cold air from the outside into the room. Unfortunately, we felt the bitter cold because temperature was at its coldest in Chicago and surrounding areas. It was unacceptable for any hotel! I wouldn’t recommend this hotel to anyone.

The staff here is amazing and very friendly and chill

No tooth paste No ice

Terrible experience

My stay would have been better if the fire alarm wasn’t going off for 1 1/2 hours and had people going into our cars and it was extremely cold out. I had no car and had to stand outside for that long and it shouldn’t have took the fire department 40 mins just to get there and to turn it off.

Dirty, no breakfast! I was locked out of the building because I forgot my room key at 8:30 am and no one showed up to open the door.

I like how quiet and convenient the area is, with dinning options and easy parking made it a great experience

I stayed a couple nights they charged me extra the 1st night for having one friend over. The next day they made me walk to go get money off my card to turn around and tell me that they don’t take cash. It was 10 degrees outside I’m not from Chicago I’m from California.

I liked the staff the area the distance to all the restaurants and shopping.

Safety and quite clean room .

Great location.

I like this property because of the location. The day after we checked in the free breakfast stopped so l didn't get to experience it. The halls were clean, the staff great,

No shampoo, no hand soap, no hair dryer, no ports, pans dishes etc. bed was good, WiFi was good. Shower bad no pressure, and curtain did no stay closed

Good

Great professional safe property

Great checking in fast n professional

Okay

Clean & good service

Warm and delightful.

We came shortly after hours and no one was at the desk. We had to wait outside between the doors, call the main number, then they called the hotel and it was another 10-15 minutes before anyone came to let us in. Then rhey said the wifi was down and it took another 15 minutes to get checked in even though we had reservations. Our room had a broken door, no items in the kitchen, only 1 bar of soap, a broken closet door, no iron, a latge bug in the bathtub, and we set the air on 60 and it maybe got down to 72. Additonally, someone was definitely smoking weed and I had ny child with me. The smell was VERY strong on the whole floor.

No shampoo? Kidding me?

It was a good stay

Nice rooms in a nice area.

The free breakfast stopped as soon as we arrived. Then the charge for clean sheets with the option of washing your own to save money. I liked the staff they were attentive. My room smelled very fresh. I didn't need any kitchen supplies they charged for them if needed.

Upon arrival,Hallways and our room was very smelly. Smelled like animal urine. I had to spray air freshener every time my kids and I entered the room. Floors were dirty. Housekeeping needs to dust because it was spiderwebs on light fixtures. Entering the room the door looked like it’s been broken into and they tried to fix it but not stable. Bathroom door handle was on backwards.

Horrible and it was nasty and out of order

Breakfast not as described and the key card maker was not in working condition. Room was dirty and fold out bed didn’t have sheets or blankets or anything. Was able to acquire a sheet and a blanket. But no pillows. Place stinks

The room was dirty. I spilled water on the floor and when I wiped it up the paper towel was filthy black. Under the bed I found a used band aide. The sink stopper was forced down in the bathroom and would not drain. We stuck a spoon in it to help the sink drain but it was slow. I asked three times to get the basic two cups, glasses, plates and silverware. I had to call three times and then I went down and picked it up. The guest general meeting room was closed and blocked off for an apparent leak in the ceiling????? This was a 3 story building. This was supposed to be the best price through Expedia but they had cheaper rates posted on their website. Very disappointed. I rented two rooms and had people over for a gathering. All guests were equally disappointed. I feel that I should get some of the $450.00 I spent on the two rooms back. Extremely disappointed. When I reported the sink they told me no one would be there that could fix it until Monday. If I had a screw driver I could have fixed it myself.

Lobby smelled strongly of cat urine, looked clean but the odor was very off putting.

To make matters worse, the front desk staff, including the manager Crystal, displayed unprofessional behavior. When I asked to speak with the manager, I was left on hold for over 15 minutes before being told that the manager was "taking out the trash." This lack of respect and disregard for customer service is unacceptable. Additionally, I was shocked to discover roaches in my room. When I brought this to the attention of the staff, I was told that a work order would be put in and someone would follow up with me. However, I have yet to receive any further communication on the matter. Overall, my experience at this hotel was marred by unprofessionalism and a lack of basic customer service. I would not recommend staying here and I certainly will not be returning. It is important for hotels to prioritize guest satisfaction and this establishment failed to meet even the most basic standards.

Wasn’t clean at all … had to change rooms a couple times

It’s ok

Not the best experience...the service desk ran out of key cards, which wasn't very convenient. When asked for extra towels we were told that we needed to bring the used towels we used to exchange for clean ones. There were strange smells coming from the room next door. There was no late check out. Just not the quality expected from Extended Stay America. I acknowledge that this is not a 4/5 star hotel but this location can and should do better.

Dirty and unsafe. Staff were very kind. I did not stay at this hotel

Free breakfast is a scam here

The carpet was stained and the iron wasn't working

The breakfast options were limited. The toilet was hit or miss. The stove burners should not be used. It was a place to sleep. Very disapplinted.

Dirty

The had dirty towels and old drinks and food left in the fridge, bath tub some old . Need update ASAP. Will never here again. So disappoint. For the Oak Brook area

Great

First room assigned to me reeked smoke, nasty carpet, walls were discolored and hair was in the bathtub. It was so bad I requested another room, the staff was nice and found a better room for me otherwise I would have left and found another hotel. I was only staying for one night thankfully. I don’t recommend staying at this dirty place.

Go

This is a very basic hotel, you have to request amenities such as coffee, pot, and cups. The floors of the lobby and the elevators were always dirty, there is garbage piling up around the property room really needs to be redone. It is very worn down and although the staff was very accommodating and nice, they are only there from 7 AM to 11 PM.

Short staffing

Average cheap hotel.

Hotel room was infested with roaches

The room window was open & had bugs flying around. The A/C was not on, dusty lamps & chairs, the fridge was completely off... so I had to go out and buy my own cleaning supplies to clean the room & bathroom myself. This is what I get for looking for an affordable place to stay

Staff was rude upon check in. No extra blankets were available upon check-in. There were no coffee pot, cups or cooking pans for the kitchen. Breakfast was just coffee and prepackaged muffins.

Was comfortable. People at front desk were knowledgeable of the area.

The room wasn’t very clean

Beds comfort clean microwave dirty floors needed to be swept carpet stains room didn't stink fridge work excellent TV worked bathroom could use a better cleaning counters dirty in bathroom and kitchenette but front desk helpful cleaning staff rude wouldn't take trash told to throw away myself directed me to room where it goes next to elevator where she went down.

It was okay. Nothing special. Outdated. No remote for tv. Had to get front desk to try 5 different ones u til 1 worked. One tiny 1oz bottle of shampoo for 2 adults with long hair and no conditioner.

There was about an inch of dust built up on the provided blow dryer and the smoke detector was literally hanging off the wall. Don’t see myself staying again

Except for instant oatmeal, there was no or little breakfast, when it stated it was included. Had to change rooms because first one was in bad shape. Personnel did whatever they could to satisfy is. But Manager never showed up.

There were roaches crawling out from the sink and on the bathroom wall. They were also in both garbage bin areas. The breakfast had just oatmeal and drinks. Muffins, granola bars were promised, but not available. The smoke alarm went off Sunday morning and it was a long time before it was turned off.

I didn't like that i had to drop of my dirty towels and linen 2 hours before i needed to use them to be washed each time. A very big inconvenience when you are on a limited time schedule. they should have clean linen and towels already to be switch out. rude staff and coffee was very weak and bland.taste like they only used half the pack of coffee grounds.

My room was oversold. I was stuck with a smoke infested room. I switched to another room but that one had an odor as well. I was so tired I just dealt with it. Almost everything in the room was broken. I didn’t enjoy my experience there.

Wonderful place

Rented 4 rooms for employees. 2 rooms had roaches in the beds. 1 room had no shower curtain. Breakfast option was granola bars. Cops were called on somebody at the property. Guest selling drugs outside rooms. Christmas lights up in windows in some rooms. Do yourself a favor and pass on this place.

The breakfast was very sparse and did not contain some of the items we were told would be included.

My room was freezing cold because the AC/Heating did not work. They said they couldn’t move my room and maintenance wasn’t available until the next day. My 4 kids and I had to suffer through the night bundled up. Then we were awaken at 7am to the fire alarm going off and everyone had to exit the property until the fire department came . We had no update as to what happened and they didn’t tell us it was safe to come back in. We were all still outside in the cold lost

Roaches

Didn’t even stay I am expecting a full refund as told by hotel staff and Expedia . Rooms were dirty and bugs everywhere

I didn’t like that they ran out of toilet paper and I had to go buy my own the parking lot wasn’t clean and the Wi-Fi didn’t work 2 out of the 4 nights I was there

Front desk lady Sierra was really nice and accommodating.

Staff was very nasty a friend of mine and I had a misunderstanding I checked out of the room at 8:30 this morning and no one should have been in that room and she checked me out and cancel the other one and I hope that she did not read the room to no one else and my name

I checked out at 8:30 this morning my money was not supposed to be charged for the room at all today

Love it very beautiful comfortable and quiet

I love the security measures to name one, addressing of concerns, the staff are attentive to their tenants/residents; a cheerful enviornment .

Room- the hand soap size of lollipop and doesn’t do anything for you, no soap in it. The water doesn’t flow through the bathroom sink….