Sonesta ES Suites Chicago - Lombard
About Sonesta ES Suites Chicago - Lombard
Located in Highland Hills and with United Center reachable within 19 miles, Chicago - Lombard has concierge services, non-smoking rooms, a restaurant, free WiFi throughout the property and a bar. This 3-star hotel offers a shared kitchen and room service. The hotel has an indoor pool and a 24-hour front desk. The hotel has a playground. Union Station is 21 miles from Chicago - Lombard, while Willis Tower is 21 miles from the property. Chicago O'Hare International Airport is 14 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Pet friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- In-room safe
Reviews
The hotel reviews are overwhelmingly negative, with guests expressing dissatisfaction and disappointment. Many guests found the rooms to be dirty, unclean, and in poor condition, with some even reporting the presence of bugs and mold. Additionally, several guests mentioned that the hotel is being converted into apartments, leading to a lack of services and amenities typically expected from a hotel stay.
- Spacious rooms
- Full kitchen in some rooms
- Dirty and unclean rooms
- Lack of services and amenities due to conversion into apartments
- 0.5/5
Do not stay here. It is no longer a hotel. They are converting to apartments. The rooms and grounds are in bad condition. The lobby is locked you have to call a number, no services, no security, smelled like weed. I was concerned for my safety.
- 1.5/5
The office being closed on a holiday is insane
- 0.5/5
The name of the hotel has changed as soon as I checked in the room door has been kicked in no one was in the office the office was closed even when I checked out the door had a gap in it which it had cold air coming thur from the inside you can see da
- 0.5/5
This guest did not leave comments about this hotel.
- 0.5/5
The manager was very rude. She had an attitude and not very people friendly. We had a kid standing outside our room at 1am smoking weed and playing music on his phone. We left the next morning for breakfast and found a crack pipe. This was the worst.
- 4/5
Good location, close to restaurants and shops. The room was very nice and met my needs for this trip. I was expecting breakfast, but was told on arrival that the hotel was transitioning to a long stay apartment. Adjustments were made to my fee in light of this. For about a week or 2 during my stay noticed the WiFi got trippy.
- 2/5
Disappointing
- 2/5
Close to my work training classes Dirty and dusty room
- 4/5
Very good
- 0.5/5
Nice rooms nice environment No one gave me a WiFi code lady was rude & disrespectful & stereotypical had to send a female just to get a room
- 3.5/5
Good
- 4/5
Very good
- 4/5
It was spacious and quiet. Needs to be renovated. Furniture and bathroom were outdated
- 1/5
People hanging out playing loud music. There was no parking.
- 0.5/5
The only thing I liked is the fact I stayed at that location years ago, when it was under different ownership; and, it was closer to where I like to shop! There are several reasons: 1) The room was not FULLY cleaned; 2) The water was quite COLD to take a Bath, or Shower; 3) There was evidence of Mold!
- 3/5
Nice location They need to do better cleaning especially with dusting. It’s pretty bad when you see dust on the fan and vents
- 0.5/5
This place very old and run down. They are not hotel anymore and in transition to long term apartment. Accordinly service counter is closed all night and no house keeping service at all. No utensil like spoons, cups, pans are not in Kitchen. poor manage.
- 4.5/5
Superb
- 3.5/5
Quiet It was convient but my key stopped working so I had to get another one. When I first pulled up the door was not Opening. And when I asked for more towels and pillows they didn't have any. The bed was uncomfortable. Schaumburg is much better. And before I checked out the people be knocking on my door and that makes me super uncomfortable! I thought checkout was 11! Not 10.
- 5/5
Exceptional
